PeaPack Moving and Storage

This was the worst experience you can possibly imagine! We moved from Indiana to Florida. None of the promises they gave us were true. It started at a cost of $3000 and we ended up paying $9000. They divided our shipmentand would not give us our shipment unless we paid the rest for the next part. They did offer us $2000 back if we would promise not to write anything bad and sign papers to that effect. They destroyed or broke 40 items and we did not get a dime back. They said a truck was going down empty so they could take things right away which was also untrue. It took a month to get our things and when they came they arrived in a U-Haul and we had to find people to help the driver load our household items. I could write a book on how horrible this was. We honestly should have sued for PTSD it was that bad. We moved from Korea to the states and had one thing broken and it was a much better experience all around than simply moving from Indiana to Florida. Please avoid this company at all costs!!!

Move size: 2 Bedroom Home Service cost: $9000

I don't even know where to begin. Peapack doesn't do the moving, they hire third parties to do the moving for them. These are not vetted well. I was quoted $2400 ($1200 upfront, $600 on pickup, $600 on delivery). This number climbed to $4700 on pickup and the movers refused to leave without payment. The mover wanted a photo of my debit card and not only incorrectly charged my card the wrong amount by $1000 twice, but also did not get my authorization to do so. Peapack told me two weeks ago that they would figure out how they could cover the difference even if they had to come out of pocket. They haven't. I lost a $600 love seat because there "wasn't enough space" despite it being on the inventory list. Their customer service doesn't answer unless you hide your caller ID. They don't email back.

My stuff was picked up on August 26th, it's September 27th and I don't even know if it's in transit yet. They (and their moving company) have over $4000 from me right now and it's been a month and I have nothing to show and no one will reply to me. From what I've seen from other sites, too, this seems really common and they do not even attempt to have the carriers reimburse you, they will only offer to refund your deposit. On trust pilot there's a lady who had her window shattered and furniture damaged by the carrier and they offered her $1000/$4500 back. Lol.

Never ever use this company.

Move size: Partial Move Service cost: $4700

Pretty smooth sailing with peapack. I had a lot of big items to move and I wanted someone trustworthy and hands on so I could focus on all the other things associated with relocating. Mark and Tom were my movers and they were extremely nice and went the extra mile to make sure my stuff was safely getting in and out of the truck. It was really nice to know that my personals were safely packed. Customer service was on point, they were very clear and helpful with any questions I had. My stuff even got there a day early before I arrived in LA. I’m not planning on moving again any time soon, but I’ll definitely be coming back when that time comes. 5 stars.

Move size: 2 Bedroom Home Service cost: $4580

I couldn't be more happy. It all started with Crystal, she was sweet, thorough, and didn't rush me into making a decision like all the other companies. She helped me go through all of my options before I decided to go with PeaPack. Then, when I called in a panic as I had realized that I forgot everything in my attic, they were able to add the extra items at a discounted rate. When the movers showed up, they moved my entire 2 bedroom home into the truck and were off before 3 pm. What I really liked is how the remained in contact with me every step of the way. While I was flying to go on a 7 day cruise they were able to accommodate me and had it delivered the day after I returned. they set up the whole house! This is the first time moving with an actual moving company and I had a great experience. I don't ever want to leave Florida, but if I do I will call Crystal back and use this company! I have her number saved in my phone because you never know!

Move size: 2 Bedroom Home Service cost: $4870

I filled out a request to get information on moving companies and was almost immediately contacted by John from Peapack. I planned to move myself from Oregon to AL but wanted to check to see what the price would be for professionals. He told me he had someone cancel who was moving from a nearby town (20 minutes from where I lived) to FL and that I’d be doing him a favor if I let him handle my move. I saw all the great reviews online and thought I had lucked out given the short notice and discount. I paid the deposit and signed the paperwork and thought everything was taken care of.

I was told I’d get a call from customer service before my move to verify my household goods and have any questions answered. I never heard from anyone. I called their customer service number to see if they could give me an estimate on how long the movers would take once they picked up my stuff so I could plan my road trip. Chloe never called or returned my call and when it forwarded to the after hours phone she quickly said she couldn’t hear me and hung up. Fast forward to days before my move. I was told I’d know the exact day and time window 48-36 hours prior. The day they were supposed to pickup my goods I got an EMAIL at about 10 am informing me the carrier couldn’t make it. From day one I told them the date I had to be out of my apartment, which was the next day. They claimed my phone didn’t work and they couldn’t call me and that they left me voicemails. I had zero missed calls or voicemails. They were able to find another carrier, my apartment manager gave me extra days since the next tenants paperwork was still be sorted out, and I trusted them AGAIN to handle me move.

The night before my new pickup date (3 days later) I got a call from the carrier saying they wouldn’t be there and that they may be able to get me by July 2. This is after Peapack GUARANTEED me that they would pick up my stuff. Chloe (customer service manager) even told me earlier that day that the carrier would be there on my pickup date in the afternoon. I called every person I had contact information for and their customer service line, panicking, and NO ONE returned my calls. I guess they were busy enjoying their Friday night and not at all concerned with their customers. I finally got an email from Chloe offering to refund my deposit as though she was doing me a favor. It’s written in your contract that you can cancel with 36 hours of your contract date and get a full refund, and I was within that time frame since I had gotten a new contract after their first mistake! I had to order a U haul that night and call everyone in the phone book the next day (a Saturday) to find someone to pack my U Haul for me, then drive a 15 foot truck across the country last minute because of the incompetence of this company. If they couldn’t have resolved it after their first mistake, they should have said so. That would have given me more time to plan the move myself, thought still last minute. Do no trust this company and do not give them a dime. They will not follow through on any of their procedures and they clearly select the worst carriers to do business with.

Move size: 1 Bedroom Home Service cost: $3000

The movers charged me 1/3 more than the original estimate on the moving date. I refused to pay and called the company. They claimed that they would solve the problem and negotiated with the movers later. But they did nothing. The movers charged me more on the delivery day. They even lost one of my furnitures and kept saying that they didn’t pick up on the pick-up date. It was a nightmare. Do Not use them. I am going to file the claim and sue the company. They are just not professional at all, especially the movers. They only love money.

Move size: 1 Bedroom Home Service cost: $2361

I am writing to commend the “Gabi Crew” for the handling of our move from NC to FL without any issues. The crew was amazing and made sure that all of our items were packed well and safely stored and secure in the truck. Since this was not a direct move, our belongings had to be stored for a week before they could be delivered to our new home. We can say that the crew never disappointed us. Not only were they “on time” for the scheduled delivery date, but the crew extended themselves in a professional and friendly manner for the pick up and delivery. From our experience, we know that this crew will do the same for anyone who has an upcoming move. Thank you “Gabi Crew” for taking such great care of us! You have our vote of confidence!

Move size: 2 Bedroom Home Service cost: $4200

My husband and I have moved entirely too many times in the past due to job relocation. EVERY time we have done it alone with just the help of a few friends. We put our trust into PeaPack and let them guide us in the right direction! We are extremely thankful for the easy process and the ease of mind knowing that it would all be taken care of for us. We were nervous the night before and called the after hours line, Chloe answered during her personal time with her family & assured us everything would go as planned, which it did. Would HIGHLY recommend them and plan to ONLY use them in the future!!

Move size: 2 Bedroom Home Service cost: $3812

PeaPack never gives u a correct quote and I ended up saying $1000.00 more than they estimated. When my furniture arrived the driver was rude and nasty and put my bed, entertainment center and washer/dryer in backwards and got nasty when I asked them to put things together correctly. The driver left before all furniture was put together and the local helper he hired stayed to help put everything together without being paid. The helper did 85%of the work himself. PeaPack was nice when I called them but no one from Trans Van Lines they hired to transport my furniture ever called me back. Do NOT hire this company unless they decide to use more professional van lines to carry for them.

Move size: Partial Move Service cost: $3000

They started out nice enough. They placed this move with a mover. The pick up went well enough. HOWEVER, a 4 days till deliver turned into a 6 day, then since it wasn't here soon enough to be before a storm was delayed till afterward by one full week, then Oooops, somehting happended and it didn't make the truck so not on todays delivery to you so now 5 more days, now its the night before and they are reneging on the agreement for two deliveries and are telling me they are dropping both loads at the first stop!! The second is three hours away (my eldery mothers new home) and both are pointing fingers at who made the error.
The items were picked up at one home. The items for the two different delivery locations were marked with two different color tags by the movers and put on separate Inventory lists and the second delivery was marked as such. I was charged a second delivery fee. NOW THE ACTUAL MOVER SAYS NO AND IS EXPECTING TO DELIVER IT ALL TO THE FIRST STOP! I never heard back yesterday or today from these folks and have called all 6 numbers listed including the emergency numbers. Someone needs to do something quickly.

Move size: 3 Bedroom Home Service cost: $5282

I got a quote with pea pack which sounded pretty good and after putting down the deposit via credit card, they told me that the next two payments of $500 had to be in cash or money order. That seemed very suspicious to me. We ended up using a friend’s truck to move so we didn’t need the movers anymore. I called and cancelled within the 72 hour notice. They assured me I would get my deposit refunded and I even signed a refund agreement 3 weeks ago. I still have not received my refund. Every time I call they say they are just getting to it. I don’t know what goes on at this place but it’s ridiculous that I haven’t been refunded yet when I followed all the necessary steps and have been very polite so far.

Move size: Studio Service cost: $1500

I had a decent experience with Peapack moving and storage first having to move across country is going to be stressful, but the process went pretty smoothly with just a few bumps in the road. The tricky part was getting the pricing correct since it was not a typical move as I was shipping a structure called a yurt. Peapack did a good job of working with me to try and estimate the price and Chloe was very well connected with movers to give me lots of options. Tina was also nice and helpful along the way. It was hard because there are different companies they contract with so be prepared for a possible difference in price when they arrive so be a specific as possible on what is being moved. The actual person who drove my stuff across country was excellent, it arrived in good condition and in a reasonable amount of time and I was very thankful for that! I would say it helps to be educated about the process, most of the time it goes like this, Peapack will give you an estimate and find and carrier which will come and pick it up in a smaller 20ft truck then taken back for storage till another bigger truck will be able to take it to the final destination. They mark your stuff with tags and it is separated by color then when it arrives they should unload it. This process is costs signifigantly less than some of the bigger companies , but its getting handled more so there is more of a chance for some damages if you want to save money then go this route! A few of my things were a little bumped up but nothing major and I was happy to not pay thousands more to ship the yurt with the more expensive companies.

Move size: Studio Service cost: $3000

They brokered me to Ocean Moving and Storage which was the absolute worst experience I could have imagined. That review is done separately. Long story short, PeaPack gave me false information since day 1, one of which was them telling me it could take 4 days for my stuff to arrive in the new location, and it actually took almost an entire month. Customer service has stopped returning my emails, calls, etc and ignore me when I call. They've always answered until after the move was completely done. They know it's me calling cause they used to answer saying my name. So they see my name come through and ignore it. They kept trying to tell me that the 4 day thing isn't their fault, because the contract says that the dates are not guaranteed shipping dates. Okay, that's fine. But if you tell a customer 4 days, a normal person would think "okay so it'll probably take a week. Nope. It took almost a month and somehow they think that's my fault that I didn't plan for a month without my stuff. I could go on and on about this company, but this was the biggest headache. And submitting a claim is an extremely difficult and time consuming job, which is done on purpose to deter people from making claims.

Move size: 1 Bedroom Home Service cost: $2800

I waited a few of months to write about this, as I wanted to see if I felt any better. The answer is no. I planned a move from burbs of Chicago, to the burbs of Denver, and began looking at movers and cost and planning. During this search, I sent in inventory list and began to look at companies. Most sent me an estimate and I didn't hear much back except a few follow up emails. I did however get repeated emails from Peapack. The bid was also the most cost effective. Like a dummy, I decided to go with Peapack. Worst experience ever. Once they got money, and a contract, the whole thing hit the crapper. They always appeared friendly and nice and used words like 'I am here for you', Have a blessed day'. I had spent months packing my own things and getting ready. I did the best I could with an accurate inventory. Then, alas, the big day came, and the movers were scheduled. But guess what. A no-show! Through trial and error, I got someone on the emergency line, Jim the owner. He offered apologies etc., and found a new crew. What was a surprise was Peapack outsources to other companies! The company that no showed was Boost, who I googled; and saw the worst reviews ever. The crew Jim found showed up the next day. Nice enough guys, but then trouble. All I heard was the broker did the estimate wrong, I had bigger of more items, on and on and on. A lot of trash talk from the mover Perfect regarding the 'broker' not doing it right again'. Through phone calls, it got done, but as other customers said, my bill went up. Then, the delivery date I was promised went out the window, and no promises were made. So moving day came and I drove to my new home, and no word about my things..I called and called. After weeks, I got the call!~ My stuff was to be delivered! Then things totally went to crap. The 2 men got here, one of them was nice enough, but no English. The other did speak English, however every time he opened his mouth it was a nasty threat. He stood with a threatening, angered stance, and complained loudly about how he is a driver, not a mover, and he should not be carrying my goods or putting things back together. I had labeled all boxes so I could ID each thing and direct it to each room, but all my valuable things had been throne in a truck, and were upside down, regardless of being labeled FRAGILE. My furniture was wrapped, and this guy yelled at me when I asked to see a piece of it to see what exactly it was. "it yours, and you should just know". It got worse. The rudeness didn't stop. The my antique china cabinet glass was cracked and my vanity was broken. I was so upset by the china cabinet, I actually started to CRY, as its an heirloom. This ass blew it off, made fun of me, and blamed to packers because 'I am only driver.' I was so threatened my this dude, I called the emerg. number. This only made him angrier. I couldn't wait to get him out of my house & nearly call 911. It was awful. At any rate Tina at Pea Pack was nice, and knew something about service recovery. She sent paper work for repairs, and also told me she talk to that movers boss. She told me that he was fired, and the company would send me $50. I never heard from the boss of that mover or did I see $50. I never heard from Jim the manager at Peapack. Shocking, as I had sent emails and voicemails to which he never responded. The entire moving experience unpleasant, and frankly one of the worst experiences of my life. Then something odd happened, I had paid cash, check and credit card for my move. The card was one never used it excepted for Peapack. After my move, I was contacted by fraud protection, as someone was trying to use my card info at a Nike Town. While I can't prove anything, I am suspicious..Word to the wise, don't use this company. Nobody should be feeling threatened in there own home by a hired vendor. Nobody should have a vendor no show. The quoted bill nearly escalated, and that was awful, and I was quite careful.This was an awful experience.

Move size: 2 Bedroom Home Service cost: $9000

There is no much to say besides a “Do not go with this company”

There are tons of reviews that will clarify why and I can relate to all of them. Broken Furniture, breach of contract, rip off, lies, damaged and missed stuff, threats, and the worse: they pretend to be good people but the scam comes after the payment and keep coming until the delivery date. If you want to avoid a huge headache just avoid them at all. Jim was the person who I talked to, he spent almost 30min with me on the phone trying to prove he was a good person, even used his sister and daughter on his way to have me to sign a contract. Sam was the person who I needed to deal after. The only difference between them is that Sam will talk to to you the way that he wants, low-ranking words and bad explanations about pretty much everything and he will threaten you if he needs to, with Jim is different because will pretend that he cares and then he will be gone. None of them will solve a problem. They only run away from it. I’ve tried for the past 3 weeks and they have excuses for everything, but not even an updated inventory of my stuff they have to send. They are a huge mess. This company is a totally scam. I have reported them to the FTC (https://www.ftccomplaintassistant.gov/) and I would suggest you to do the same if you were a victim of them.

I have also added a warning in three buildings around my neighborhood and other 5 back in the Bay Area. I got a chance to talk two people out of making business with them. I had my 1 bedroom apartment moved from San Francisco to Austin, but everything arrived broken or damaged and they called me saying that if I didn’t pay another 2k they would dump my stuff somewhere else. Everything needed to be cash. PEAPACK is bad news; you can tell by all this reviews. It’s not only my experience. Avoid being part of it, they steal from innocent and humble people. We feel sorry for them.

Move size: 1 Bedroom Home Service cost: $4800

Peapack at first was a great. I loved every customer service rep I spoke to and they were great about getting me answers. However, several things that I understood about the move were not accurate that ruined everything. First of all, I asked the customer service rep said that I would not have any issues with stair fees since the first floor was free. However, apparently a "floor" to PeaPack was 7 stairs. Fine, it costed me an extra $150 dollars for the convenience. Second, I was under the illusion that the same truck that picked up my items would be delivering them. I would not have gone without insurance if I had know they would drop my stuff in a warehouse, and then have another truck pick them up. The chances for damages and missing items increases exponentially. I never specifically asked that I can remember, but I feel like when he explained the process that should have been clearly explained. The actual problem started though when the delivery truck arrived. I was the last stop that day. The rest of the items in the truck were supposedly mine. However, several items did not belong to me. The delivery driver laughed in my face when I asked him if the first "floor" 7 steps were free. He was going to charge me extra for that. At this point I was sick of getting lied to and told them to just put it on the ground because I wasn't giving them any more of my money. The other worked apologized to me and still went out of his way to put my mattress and several items on the porch. The shrink wrap designed to protect my leather couch, the rude driver decided to use a box cutter to cut. In the process, slicing the back of my leather chair. My father and I were stunned that someone whose job is supposedly to move people, would use a box cutter on a leather couch. After all this, I was also missing some key items. My dining room table was missing its main support piece and the leaf extensions. This essentially makes my dining room table useless since it wobbles so much. I was also missing a $30 chair. Keep in mind that these are not little pieces of furniture I was missing. Lastly the boxes I had packed were taped back together and clearly had had the items thrown back in after the box had broken.

After the friendly customer service so far I was optimistic still that it would be resolved. I contacted them and they were very apologetic and understanding..However, after a couple weeks, I reached out again. They had said they were still trying to get a hold of the moving company. A couple more weeks and the customer service rep apologized but she had been in a car accident and had been out for a while. A couple more weeks of no response and I reached out to other email addresses I had for the company. I was informed that the person I had been working with was out on maternity leave and decided to take the rest of the year off since it was slow that time of year. Great company. Let's not pass on current customers' problems to someone to take care of while you are out..Again though, the people I spoke to were very polite and apologetic. She said she would get right on it but the moving company was no longer in business and they have this happen each year. Anyway, she told me they couldn't do anything and I had to file a claim, but it might be too late. Convenient. Thankfully it wasn't. I spent some time even trying to get a hold this other group for a claim form. Finally, I was able to submit a claim and mailed it (with a receipt so I would know it arrived). Now I can't get a hold of the claim group nor PeaPack. This company is useless to solve any problems. I don't get why they advertise themselves as the people who attempt to prevent the fraud of moving companies when they literally have no power or now desire to help you if something goes wrong. Bare minimum I am out several hundred dollars not on damages, but purely on not even receiving the items at all. The fact that I lost a whole dining room table because they couldn't get all my items to my new residence, was pathetic. And the fact that this company was useless in solving the issue is even more pathetic. Terrible experience.

Move size: 1 Bedroom Home Service cost: $2628