Alliance Van Lines

I recently moved from Metro Detroit to Cincinnati and I had a great experience with this company. Unlike some other moving companies, the price I paid was the price they initially quoted me at. The movers they sent were strong, capable, professional, and friendly. The move was done surprisingly quickly, I'd expected an all-day affair because of all the insanely heavy furniture we have, but they had the truck completely loaded in 3.5 hours. They carefully wrapped and handled all fragile items. When we got to the new house, they set everything up for me, something I'd expected that I'd need to do myself. If I need to move again, I'll be using Alliance.

Move size: 3 Bedroom Home Service cost: $2500

I recently moved from Miami to Orlando and I had a amazing experience with Alliance.They were very polite and friendly.Unlike some other moving companies, the price I paid was the price they initially quoted me at. The movers they sent were capable, professional, and friendly. They wrapped all fragile items. When we got to our new home, they set everything up for me, something I'd expected that I'd need to do myself. When I move again I will contact Alliance. Thank you Alliance!

Move size: 3 Bedroom Home Service cost: $2347

I needed movers to help me move my 2 bedroom apartment. I came across Alliance Vans. I got a quote online. I was busy with work I didn’t have time to pack my things. Fortunately they were able to help me. I scheduled a pickup and from there they packed my furniture and flag screen television. I was so worried that my 60 flat screen would get damaged in the move but it arrived in perfect condition. My furnuyand television arrived on time. They helped me and wee very professional during the whole process. I do happy I chose Alliance.

Move size: 2 Bedroom Home Service cost: $3575

Alliance Van Lines made my moving experience stress free. The company has professional movers who took care of my household items making sure that everything arrived at my new home intact and safely. They packed all my stuff within 3 hours and helped me to set everything in the new house. Frankly, I never thought to move was so easy. I specifically loved how they carefully wrapped my fragile items carefully and everything arrived without any damages. And to sum it all their price was quite affordable, I paid just $2650 for the whole process.
If I ever need to move again, I will definitely use Alliance Van Lines again. You should consider this company for all your moving needs.

Move size: 2 Bedroom Home Service cost: $2650

I just wanted to say that Alliance Van Lines made my moving experience as pleasant as possible especially with moving cross country. The company was extremely professional by arranging movers for me. The movers were polite and asked me what I needed to be packed. They were able to accommodate my requests and packed all families things in a timely manner. The movers took my request in the arrangement of our things within the new apartment. I was worried before I called thinking it would be impossible to move but Alliance Van Lines made it a seamless move. I loved that just for just around $2000 I was able to get my things cross country and had wonderful communication along the way. I completely loved their customer service !!

Move size: 3 Bedroom Home Service cost: $2000

I am very pleased with Alliance Van Lines they've made my moving experience as stress free as possible. From the quote, to scheduling my move date. Everything was simple and hassle free. The professional movers took real good care of items that were packed up they loaded everything very gently. It was about 2 to 3 hours to load up my house. Their pricing is very affordable compare to other places I called. I paid just $2,600 for their services I highly recommend Alliance Van Lines. I would definitely be using them again if I ever move. Call them up, Get a quote! You WILL NOT BE DISAPPOINTED. Thank you AVL.

Move size: 2 Bedroom Home Service cost: $2600

I was moving from the Eastern Carolina area to Charlotte NC and I needed a moving service. My family and I were moving from a three bedroom apartment to a three bedroom house, and we had quite a bit of stuff. I was very stressed out but Alliance made the ordeal much easier. Their website was easy to use, and they provided a timely price quote. Their movers were scheduled to arrive at 11am on moving day and they showed up on time. Also they were friendly, responsive, and handled all of our items with care. They did an awesome job!

Move size: 3 Bedroom Home Service cost: $2300

The crew was extremely professional and very careful. They cleaned up everything after they completed the job. Best of all, they were so understanding of the importance of my move. I hope to be able to use them again. Their pricing was very fair and definitely worth what they requested with my total being just a little over $2000.
They were honest, hardworking and professional. They came out and gave an estimate after looking at the jobs. Their quote was 3 times less than any of the estimates I received. They explain the whole process to you and inform you of any and all of the processes. I would use them again as should anyone that needs work done. I was very impressed with all of the work performed. Thank you!

Move size: 2 Bedroom Home Service cost: $2100

I requested a quote and received a call back from them a couple of minutes later. The salesperson was polite and informative. I received quotes from other movers, and they were way out of my price range. They were charging well over $3000! But with Alliance Van Lines, it was barely over $2000! After reviewing my options, this was by far the most flexible. The movers called 20min out and showed up, and they were very polite. The movers were well prepared and careful, but still quick. I was able to move in one day a three bedroom house completely!! The office even called before the move was completed to check the quality of service!! The price was very reasonable, and the service was worth it!

Move size: 3 Bedroom Home Service cost: $2500

They were punctual and followed the schedule as agreed. All my belongings were carefully packed and they reached the destination in perfect condition. The price for such a great service was reasonable. They wrapped all our big furniture with protective blankets. Considering that we were moving from the 2nd floor, I was very nervous with how it would end up, but I am so happy everything went smooth. Once at the new place, they were again quick and careful about placing our things down. Our bed was too big to carry out, but they handled all the belongings with care. They make my move a stress free move, Thank You!

Move size: 3 Bedroom Home Service cost: $2965

Wow just wow! I have moved all over the country and these guys are the best. I got their number from my realtor who have worked with them before and they lived up to their name. They came out on a Sunday, on time, ready to crush the job. They safety wrapped all of my furniture and moved with excellent speed. The padded doorways to protect them and used every precaution necessary to make the job safe and fluid. I am so impressed and will use them if I ever need to move again.

Move size: 2 Bedroom Home Service cost: $4800

When I originally called regarding moving, the person I spoke with said they would have tools to break down our bed. When the movers arrived they didn’t have the tools. Also, my boyfriend helped them move stuff so it would speed up the process, and it still took them incredibly long for only the big stuff in a 1 bedroom apartment. They FINALLY finished moving our stuff at midnight (yes midnight) and then wanted to charge us hidden fees we weren’t aware of. They wouldn’t leave without making us pay double what we were told. So if you want to pay double the money for terrible service, go with them. Otherwise, save yourselves the heartache and go with any other company!

Move size: 1 Bedroom Home Service cost: $3270

If I could rate this company a zero, I would.

In a snap shot, the driver did not show up on the day of moving and I had to make additional arrangements for someone else to be there during the move the following day because I already booked a flight out. The driver and moving company did not take all of my stuff, so now I have to fly back and make additional arrangements to get what was not loaded onto the truck. Details below.

The worst was the costumer service I received. I left several voicemails with no return calls. I finally was able to reach Isabelle Lopez from costumer relations on the phone who spoke over me multiple times and then hung up on me. The company did nothing to take ownership of misinformation and mistake, offered zero help or any solutions, and I have never received such poor costumer service and attitude.

1. Moving Items
I never received any information if my stuff arrived in storage safely, where the storage and my things are located, and what is being done about the things left behind that the driver did not take. A couple things about this.
1a. When I was on the phone initially booking this move, I clearly told them that I would not be in town Monday, May 13 and needed my things to be picked up on the 12th. They had guaranteed me that a note was left and that this would happen. I called several times on Saturday and left voicemails, but no one reached back out to me. My items were picked up on the 13th, and I had to have my realtor come to the house.
1b. When making the inventory list, I told the costumer rep and the woman I spoke with confirming the inventory list after that I do not have a TV stand and there were several weight inconsistencies. They both told me that I could sub items in place of this. When the driver arrived (a day late) he told my realtor that because it was not on the list, that he would charge about $900 extra. I tried to speak with the driver over the phone and explain what I was told. However, I could not understand the driver as English does not seem to be his first language and his phone was not working properly.
1c. I also told them that I had my clothes in black industrial bags, which I told was okay. The driver also left the bags saying they had to be in boxes. Isabelle very unkindly told me over the phone that this information was emailed out in print. However, I was initially told this would be okay as long as they were the thick industrial bags- which they are, but these were also all left behind.

I have never worked with such poor costumer service and have never experienced such poor management on my items being moved. I emailed the rep I initially spoke with and cc'd the dispatch department. When asking Isabelle for an email I could cc her on, she refused to provide it to me. If any of my items disappear, are damaged, any signs of improper disassembly of the piano and mattress, damage or signs of improper reassembly of the piano or mattress are seen, I will be suing this company. Again, costumer relations offered zero solutions, showed zero empathy, and showed zero ownership of misinformation. You are better spending your money with someone else. They are completely disorganized and care nothing about you or your belongings.

Move size: 1 Bedroom Home Service cost: $3000

This is the worst moving company.. don’t go with this company with the fake words they promise you before you book your move. Biggest fraud company and cheaters. They have lot of hidden costs. They don’t move your goods directly they give it some one else and those some one else gives your goods to someone else and so on.. and who knows how many hands they keep changing.. By the time you receive your goods they are totally damaged. They are not even a worth penny. They don’t deliver the goods on the promised delivery date. I literally went through a psychological pressure for the 10 days they held my goods. In my initial agreement they didn’t mention they are going to charge me for the elevator. And when they brought my goods they said they are going to charge 75$ extra for elevator and overall they want to charge me 300$ extra for a carry of 100 ft. They left my goods in front of my storage entrance door and I had to move everything by myself in order to avoid the extra hidden costs. Overall they charged me 1800$ for 400 miles distance and 75 cuft space and on top of that I lost my peace of mind for 10 days dealing with this company, their brokers and drivers.

Move size: 1 Bedroom Home Service cost: $1800

We hired Alliance Van Lines which did NOT tell us they are subcontracting to UNIQUE Van Lines, or we would have never hired them!

I hired Alliance to take 3 shrink wrapped pallets of furniture plus a dresss, armoir and 2 night stands. Thats it and it was $1950. OK, no problem I need the stuff moved. I informed Blake at Alliance that I will have to have stuff by a certain date and I would be flying down to FL to receive the items for my new house. He said NO PROBLEM AT ALL! they give a 1-10 day max window, and I said it must be that following MON, Tues or Weds delivery. He said no problem at all, you will get then.

Anyways 2 weeks later the moving company was to be here WEDS and they call Weds and say we will be there tomorrow. So thursday at 430pm they call and say hey sorry mechanical issues with truck and wont be there til maybe tomorrow. I said okay so you are a few days late and I need to make sure you are delivering next Weds at the LATEST as I was promised. Unique Van lines said, NO WAY, we don't promise any time delivery!! WHAT??!! I freaked out and was ike are you kidding me? I was promised this delivery and you have to. Patricia from UNIQUE said that it could take a week, 2 , 3 or 4 she would have NO IDEA! I went off and said how do you expect a family to sit there move from one house to another and have NONE of their stuff for 1,2,3, or 4 weeks? And I also asked where does MY STUFF go? They informed me that they take to a storage area in COLUMBUS OH to keep there until they have enough stuff to fill truck to go back to FL. And they never know when that is.. I said I was hired by Alliance, you were NOT approved to get my items by me because if they told me UNIQUE doing then I would have said NO WAY due to the absolute worst reviews I have ever seen .. AND They asked me to pay cash. SO LET ME GET THIS STRAIGHT.. you want to take all my belongings give you $1300 now and $700 more when you arrive and won't tell me exactly where MY stuff is and when it will get delivered? She said yes.. I said no way I refuse to use you and called Alliance Van lines.

Kori is who answered and could care LESS about the situation.. I informed her of what's going on and she said ok well your stuff will be delivered. I said BLAKE is the one who sold this to me and promised me and I have it on a recorded line so you can't sit there and tell me that you didn't promise. She said sorry. I said give me to a manager, she said there is NONE. EXCUSE ME?? she said you can send an email to dispatch, I want a manager I said. SHE said sorry they don't talk to people. funny how the customer service line everytime I called night or day KORI answered. I said cancel and give me the money back that I did for holding the truck. She said no! I said excuse me > she said we do not give money back when you cancel! I said I Have to cancel because you did not follow the contract that we have with the pick up for WEDS and Still 2 days later NO pick up and no way the drop off will be in time. SO I called bank and disputed charges due to NO SERVICES HELD BY THEM.

SOMEONE needs to shut these companies down that LIE and steal and break peoples items. THIS should be illegal to do this to people. WHO will do something about this>??

Move size: 2 Bedroom Home Service cost: $1950

This moving broker company "dropped" at the end of the second day of my two day pick up window. I signing a contract, paid a security deposit and scheduled a pick up window four weeks prior to my move. I was contacted five days prior to my move to confirm the pick up window. I was told I would be contacted directly by the truck drive a day prior and two hours prior to pick up. After I did not hear anything during both days of my pick up window I was concerned. I called Alliance Van Lines Inc. and was told that my move had been cancelled. They did not contact me to let me know this or have any offer of rescheduling or compensation. I was left with two days to rearrange my moving plans prior to leaving the state. I cannot believe this company continues to function as a business with this unimaginably poor level of customer service.

Move size: 2 Bedroom Home Service cost: $2000

Run as fast as you can! IF that is all you read good and go find a true respectable moving company. We have been without our stuff going on 2 weeks..we had to purchase an air mattress, new clothes, kitchenware, you name it just to make it by. The company simply doesn't care and uses an ill worded contract to get by without having to deliver your stuff when you asked. (10 days, up to 31 days, only business day count, etc.) This also includes a misguided distance definer of when your stuff will be delivered..but only if they have a full truck. Not only have they lied about times, dates, and pickups, but the level of disrespect they have towards people is beyond me. They sell you on guarantees and promises but only for you to sign the contract and not back them up. Who can live without their whole house for 1 whole month? I repeat..RUN!

Move size: 1 Bedroom Home Service cost: $2400

David and John were wonderful. They are both very polite young men. They used blankets and wraps to protect some of my larger furniture and got the truck loaded pretty quickly. They managed to move my furniture in under 4 hours even though I had to return to the old apartment leasing office for the new key I left there. When I came back, they had already unloaded my outside furniture and was waiting. They made sure the furniture was placed where I wanted. It was a pleasure working with them!

Move size: 2 Bedroom Home Service cost: $3700

I contacted Alliance Van Line to help my widowed mother move to live with me. I believed they were a large reputable company and I was willing to pay the corporate rate to be sure my mother had reputable business to deal with. I did pay more than the disreputable sounding movers who called to bid my job. But I got the exact same disreputable movers but paid several thousand dollars more. When the car mover arrived he had to have cash and no receipt. When I told my wife to refuse the pickup they gave a receipt. When he delivered the car he said we didn't pay and had to pay cash to receive the car, as if this guy ever took a car without being paid first. He then back pedaled when we reminded him he signed a receipt.
The mover of the house hold goods can not deliver on the time I was told my the sales rep at alliance, because we were leaving out of country just under three weeks after the pick up. Trying to get help from Alliance operators and customer service was merely rude, demeaning, and quite evident had no intention of ever helping. In fact laughed at me that I did not ask if they were brokers before making the deal. Their website filled of "Alliance Van Lines is a Florida Long Distance mover and relocation provider. We offer a variety of interstate moving services". but in very small font on the bottom of the website says they are brokers. So I guess their lawyer thinks that will save them from consumer fraud legal action. We will see.

My subcontracted mover's advertised phone number is a cell phone. My Alliance rep sales email returns undeliverable. If I try to speak with him on the phone if I tell the operator who I am I get hung up on. If I refuse they refuse to forward the call or provide me with a supervisor, or legal department.

Since they refuse to allow me to speak to anyone other than an operator I will be conducting my own investigation, and seeking assistance from the Florida Attorney General.

Obviously I do not recommend this company. Anyone interested in a class action law suite feel free to contact me.

Move size: 1 Bedroom Home Service cost: $8000