Alliance Van Lines

Booked with this company in june for a 1 bdrm move from chicago to STL slated for the first week of August. After speaking with two representatives(Dean & Blake) and learning about all the additional chargers that can accrue(jennifer.L), moving prep, and payment options I thought things were squared away.

The company could not give me definitive date for when they could be here so I had to select a window period of two days, in case the movers didn't make it, understandable. I spoke with the manager (Tanitra) of the moving company (3rd party, didn't inform me of this until the weekend of) on 8/2. Tanitra and I mapped out a plan for the movers to gain access to my new place. The movers get here on the last day of the window period 8/5 at 11:30 and THEN I learn that they wont even be bringing my stuff to STL. Its going to a storage facility in bellville IL? Not only that but there's a 0-7 business day wait for when I can get my stuff delivered to my actual home! After speaking to several representatives through this process, I can't help but feel that this piece of information was intentionally left out because I would have went with another company.

The movers (who were pretty nice) suggested I call the company to speak with my booker. Prior to my move date it was easy to speak to a representative, this time I was given the run around and placed on hold for 30 minutes. On top of this, when I finally spoke to a representative named Diana about the inconvenience, she was nonchalant about me getting my things or me feeling like the alliance bookers seemed sketchy. Diana kept stating the obvious repeatedly "Read your contract" and when I asked to speak to management "the supervisor is not in today".

This is another example of companies doing shifty things and burying key details in logistical information to take advantage of customers. Now I will be sitting in an empty apartment until whenever they decide they can deliver my things. I will not ever suggest/book this company again!

I spoke again with another representative who seemed to be empathetic towards learning about the storage issue. I was unable to get her name. That is the ONLY reason this review is 2 stars. I moved my entire schedule around for this move only for them to not move my stuff with ample time? Never again.

Move size: 1 Bedroom Home Service cost: $1501

I was moving with 9 months old and needed a same day move. Now over the phone they neglect to actually say that it may take up to 7 days for the delivery..
So when I found out on the moving day that they weren't going to deliver, I called them to request faster delivery as they said it won't arrive until 3 days later.. (they were going to have baby crib and our bed.. And where were we going to sleep?)
So I got them to charge me extra 500 bucks to "expedite" it for the next day 8-11 AM. It's 1:30 now and no one contacted me. I tried the cell phone of the mover that picked up the day before and asked he gave me few and sparse answer saying they had truck issue.. I want my 500 bucks back and they better deliver by end of today because we don't have a bed or change of clothes..

Move size: 1 Bedroom Home Service cost: $3700

The estimate from Alliance and their contractor Move us to relocation were far from each other that I had to pay an extra $1068. When I called their office about that, they say it happens that way and I just had to pay the amount. What an excellent service that was. They say that since they don't have somebody to personally see the stuff to be moved, they don't have any control over that. I specifically detailed my description of the furniture and the sizes but for some reason, they underestimated it and I had to pay that amount. I do not recommend this company at all.

Move size: 2 Bedroom Home Service cost: $4317

Its been 22 days and no delivery yet. I called every day to give me the updates of my delivery, No answer from them. They told me we going to call the dispatcher and let you know but I haven't heard anything yet. No one reply to my emails. Terrible business they are.
Before I took the decision to sign with them and set up the pickup date and the costs, They were answering my phones and emails and texts like crazy. They called me 10 times before I took the decision to go with them .
But now no body answer me and give me updates. Its been 22 days no delivery yet.
I will keep you updated after the delivery.

Move size: 2 Bedroom Home Service cost: $3200

This was the first time I used a moving company and was so happy with this company. The guys arrived the morning of the move a few minutes early and were extremely efficient and personable. The price was exactly what I was quoted what they say you will pay that is what you pay & they took extreme care with all my furniture, TV's, entertainment system, some delicate furniture items and even moved a few patio things that I almost forgot. I highly recommend these guys!

Move size: 2 Bedroom Home Service cost: $3100

Their contract means nothing. They locked us in, then changed everything. When I tried to back out, they pointed to their contract, which allows them to raise the rate after locking it in but doesn't allow you to take things off the move in an effort to lower it.

Read the reviews on other sites. My wife and I knew this would happen as every other review says something similar. But we took the leap anyway and it bit us in the ass.

I guess we should have known when the BBB complaints was the first thing that came up when we searched for the company on Google. So it's kind of on us.

Just avoid it unless you really want to give them all your money.

Move size: 3 Bedroom Home Service cost: $3000

Every Single one of my pieces of furniture was delivered to me damaged. Do not believe in the white glove service they promise over the phone. They are a broker and not the company actually moving your items. I have missing items and screws and now pieces can not be put back together. I was charged an additional $700 dollars when the movers showed up tp move because supposedly my estimate was wrong. When they didn't even take everything I had listed on my contract and still had to pay more. Very unprofessional and very difficult to deal with now that I have everything damaged.

Move size: 1 Bedroom Home Service cost: $2700

I have had ultimately the worst experience with Alliance. The I have now been emailing with them for a week. After I sent them all the details of how their mover screamed at me and scratched my furniture, their estimation expert miswrote the contract, the company refuses to take any responsibility for the errors it has committed. I want other customers to know how poor this service is and be dissuaded from using them. I was taken in by their 'nice agents' who made promises they were unable to keep. Two weeks later I am still fighting for my baggage and trying to get the company to take some semblance of responsibility for the days of frustration I have endured.

Move size: 1 Bedroom Home Service cost: $1500

Let me say this is a horrible service.
As a person that has moved multiple times using U-Haul and has helped others move, I understand how to pack/unpack and deliver things safely. However, Alliance Van Lines has been an ongoing headache.

I hired this service to move from Houston to Florida, and received all the information at once from Ryan at Alliance Van Lines. Their estimate seemed to be about half of what I was going to pay at other services. Over the phone, Ryan was incredibly organized and provided me with real-time emails answering and updating all my information. However, I was not told (nor it has been stated in any documentation) that they hire third-party movers for household items. I was only made aware that the car pick up would be different from the Alliance Van Lines house pick up.

Their timelines for picking up and dropping off were completely different from the original estimates. They picked the car July 8th, the household items July 11th, and they dropped the car at Florida July 12th and our household items July 21st. l was told to do two money orders (one for pick up and one for drop off) but I somehow ended up giving both of them as there were "additional costs". Other additional costs were asked in cash and I was given a final receipt (invoice) that is hand-written. If you are going to be paid by an employer, hand-written receipts are not reimbursed by companies. I have been requesting from Alliance Van Lines to have a digital document validating this hand-written receipt since August 2019 and they forwarded me to the third-party movers who cannot assist me. I will be reimbursed less than 50% of what I paid.

I would love to say that my experience was fine, but after packing everything with care, I saw the Florida movers drop boxes in front of me and place things with the THIS SIDE UP turned down. We helped with the packing and unpacking to make sure our furniture was fine and still, they broke glass and our air fryer.

I have tried to be patient by requesting the invoice as a digital PDF, or any type of documentation that I hired their services, but they only provide me with the original estimate. Honestly, I have been waiting to get this document to get my +$4000 that I paid back from my employer but Alliance Van Lines has been avoiding my emails. Their customer service was shallow and only cared for payment.

Please, learn from my mistake, go with any other service.

Move size: 2 Bedroom Home Service cost: $5000

Alliance Van Lines is the worst moving company out there. They will Lie to you and make false promises to get you to sign the contract, then that is the last you will hear from them until they want paid. They sub contract out the move to other movers, and will not take any responsibility for anything that goes wrong. I was told by the salesman Renee that once I call to tell them I am ready to have my stuff delivered, it would only be a few days to get my stuff, but that is a big fat lie. It takes 14 to 21 days to get your stuff once you tell them you are ready. The movers also left so much of my stuff at my old house, I had to rent a trailer to get the rest myself. They do not return emails or phone calls, and I left many with not a single response. I finally got a hold of someone from customer service this morning, and she had no desire to help me at all and could not give me any possible delivery date. I also informed customer service that my sons extra diabetes stuff was in our belongings, and we only brought a few weeks supply with us because the salesman told us it would only be a few days from when we told them we would be ready(as I stated before)Customer service acted like they could care less. I had to click one star to be able to post this, but if I could, I would give them a negative 100 stars. DO NOT WASTE YOUR MONEY AND GET YOURSELF STUCK LIKE I DID.

Move size: 4 Bedroom Home Service cost: $5100

We chose Alliance Van Lines for our move that based on their reviews and the only feedback I have is their booking system but their people were great. We booked in a move at 7AM and the guys arrived on time. They got to work straight away and our house was packed up in the truck in no time. Even when 1 had to make some calls, he continued moving, even when I told him to take 5 mins to finish the call. They were very careful with our stuff and we only had to unpacks. I will definitely recommend Alliance Van Lines to any of our friends and family who need movers!

Move size: 1 Bedroom Home Service cost: $1700

As the Subject states.. INCOMPETENT CIRCUS SHOW! I had full confidence in my sales man Rene would deliver on his promise and it was a disaster. I could have hired a couple of teenagers with that drivers licensees and they would have done a better job. Do not fall for the "Moving Coordinator" crap. They will tell you yes to anything just to get your deposit, once they do they will outsource your contract, thus leaving them off the hook for anything that goes wrong after that. Do yourself a favor and hang up on them! Poor communication, Quality Control is non-existence, they do not vet who they outsource to, and they do not keep the third party company honest and leave it all to you to manage and coordinate.

Move size: 3 Bedroom Home Service cost: $3750

The supervisor and team team who came from Alliance Van Lines were very friendly and quick. They carefully wrapped up our furniture and fragile items (tvs, mirrors, decorations). Last year, we moved across the hall of our old complex and it took weeks. They made this move a lot less stressful and quick. There was a bit of a hold up moving into the new place as other tenants were also moving and the elevator had to be shared. During that time we were able to unpack- nothing was damaged or broken. We are very satisfied. They're very efficient and nice, they know what they're doing. I've heard so many horror stories about bad moving companies but that was not the case with this company. We would use them again and recommend them if you're moving (even across the hall).

Move size: 3 Bedroom Home Service cost: $2870

Alliance Van Lines, like many other movers emailed me and called when I put out into the interwebs that I was moving from CO to TN. I have never been through this process before and everyone I had talked to were from companies I hadn't heard about. I made a call to Alliance a couple of weeks before our semi-sudden move and spoke with Mark. He was friendly, still pushy like some of the other guys I talked to, but he seemed ok. I wasn't ready to book with them, but he pressured me citing a few things: my move was coming up quickly and the cost would only increase..this company should be trusted and has "five star reviews" all over the internet..we will take such good care of you..these were all falsehoods. This company has terrible reviews, except on moving review cites (shady..) They are a broker, not a moving company and they are not upfront about this. They take a large portion of money from you for a "deposit" and do zero work. They are horrible estimators and do not show up on site to see your items. In fact, when I asked to have someone out, it was suggested to me that I seek out another estimate from another company and then to let them know what that company said and they would honor that estimate. I started to feel uneasy after some research, especially after finding out that they had such horrible reviews and were not really a moving company. I reached out on my cancellations day to cancel. I was ignored. My phone call was not returned. And I recieved an email the next day saying I missed the cancellation window by 15 minutes. I tried to reach back out to my supposed agent who was helping me through all this, Mark, and he did not respond. He wouldn't even talk to me anymore via phone or email! No one could tell me why. I spoke with the dispatch manager John. He was rude and aggressive and completely unsympathetic. He even said, "maybe moving just isn't for you" and refused to refund my deposit. Firstly, half of my stuff was not taken by the movers. It wasn't an underestimation. Items on my inventory that Alliance estimated were not put on the truck. Second, when I signed the document Mark sent me, which he was very hastily trying to get me to sign without encouraging me to read anything, he portrayed it as a credit card receipt. He said this one is just a quick signature, no big deal..it was a big deal. This company is not upfront about who they are, they are NOT a moving company. They took 652.00 of a 2500 move for lying to me, treating me rudely, ignoring me, and to do an inaccurate over the phone estimation of my stuff. Always ask in advance if the company is a broker. NEVER use a broker to book a move. I am taking this far and wide so no one has my experience. Do not give your hard earned money or your time to these people during a stressful and eventful thing like a move. Finally, because they do nothing to educate you on the process, nor make any attempt to be upfront during the "sell" they don't mention things like you'll be without your stuff for up to 21 days legally..just go with uhaul or pods and save yourself from this scam.

Move size: 2 Bedroom Home Service cost: $2600

First let me say Richard was very misleading in the entire process. I had spoken with numerous moving companies and was exhausted. I trusted his advice and went ahead and signed with this company. Worst mistake ever. I provided all of my items and had an estimate of $5200. Which was reasonable for a large move. FL to TX. Let me just say they are a broker and they outsource to whatever company they want. First the movers arrived a day later than promised. Then when they showed up they had a truck that was completely full.. No packing supplies and had to run to Home Depot to get some. Not to mention they had no idea how they were going to move my stuff. They ended up going and getting another rental truck and loaded that one with all of our stuff. This large truck sat in our driveway for days apparently. But that’s not even the worst of it. It was a full move/pack service. And my 5 year old could have done a better job. Things were just randomly thrown in boxes, it made no sense. We had tons of things that arrived broken, and their insurance is complete joke. I honestly have no other words or advice other than do yourself a favor and go with ANYONE else because I don’t think you can get any worse service. Oh not to mention they completely lie to you. We gave them a window to deliver our items, and apparently that window is just the start of their 10 day delivery windows. So it took us 2 weeks to get our things. Then the truck arrives at our new destination in TX, and it isn’t the same truck they picked our stuff in, it’s probably the biggest truck I have ever seen. This is when it got even more complicated, they increased our delivery fees because their truck had a hard time parking on the street and they had to park away. So we had additional delivery fees, etc. so now we are closer to the $7k mark and wouldn’t unload our things unless we agreed. So we were stuck. Now that our items have been delivered we have so many items that are broken, desks, computer monitors that were packed horribly, large TV with a hole in the screen, not to mention all the small broken items in boxes they just shoved in. Oh and did I mention the items that are missing. I could go on, but the anger and frustration this horrible company caused I have no words. Seriously if you value your things, and your sanity stay far far away. Packing and doing it yourself is stressful but I would do it if I knew how this would have turned out. Disgusting that this company is even still operating, and I don’t know how these sales people can sleep at night. We have a few thousand in damaged items, that are a complete loss. A $500 computer monitor only weighs 3 pounds, therefore their insurance would pay us $1.80 for it. Yes you read that right! .60 cents per pound! What a complete joke!

Move size: 4 Bedroom Home Service cost: $7600

The salesperson assured me the quote she gave me was for a 5x10 unit at full capacity would be 402cf. What she neglected to tell me was that if I went over that cf I would be charged extra. As a matter of fact she assured me that the quote was firm price and unlike other companies that give you a low price only to charge more on moving day. She said there was no way judging by all the items and size of unit that it could be more. So guess what? Movers came and wanted 400.00 extra because my unit was at 500 cf. So now I’m stuck because they have a deposit of over $600. I called Customer Service super rude and told me I should have read my contract. Which I did by the way. Oh by the way, I also have in writing that they would beat any price. Guess what? A Big fat lie! Pay a little extra and get a POD is my advise. It would have basically came out to the same but without hearing a bunch of lies and dealing with terrible deceitful people.

Move size: 1 Bedroom Home Service cost: $2300

Avoid using this company. Horrible service, they immediately hand you off to some other company you never heard of who provides equally terrible service. Calling customer service, accounting, billing, no help, that is to say when you could even get a real person on the phone. Unable to tell you when delivery will occur.."sometime this month" they said. They need to "talk to dispatch". Will not give you phone number to talk to dispatch, no help, terrible service, avoid at all costs.

Move size: 2 Bedroom Home Service cost: $4200