24/7 Logistic Services

This is an astoundingly horrible company! Quite willing to tell us whatever we needed to hear - until they got our deposit - then created a move for us that was a total nightmare.

From the first call, I explained to our sales agent, Jason, that we needed to move from our origin to the destination in the same day (a 5+ hour drive). I explained that we were moving my elderly parents and that it was imperative that we get them from where they were living to the facility where they were going in the same day. There was no safe option for housing them otherwise. He said, no problem. 24/7 Logistic Services was happy to charge us an additional $1500 for “Expedited Straight Delivery” and that the move was no problem for same day service. He also cautioned that for circumstances beyond their control such as a major snowstorm, next day delivery would happen, but that he foresaw no reason why that would be necessary. Over several subsequent phone calls Jason continued to assure me that same day delivery would happen.

Several days prior to our move, Elizabeth, who apparently is sometimes the Logistics Dept. and sometimes Customer Service began suggesting that pick up would be one day and delivery would be the next. I explained to her what Jason told me and how crucial it was for my parents’ safety and she lectured me that the contract states that “Expedited Straight Delivery” is defined as same or next day delivery. At this point Jason disappeared - he would not take my calls and did not respond to the many messages I left for him. Elizabeth, in her rude and condescending tone said she listened to the recordings of my earlier conversations with Jason and denied that he told me the move would happen in the same day. It became clear to me that 24/7 never had any intention of handling our move as they had promised. 2 days before the move Elizabeth told me that it was officially on for next day delivery, but that she couldn’t give me a pick up time until noon the day before pick up. The difficulty of making this move with my parents facing various medical challenges was enough by itself. Adding to that the lack of communication from 24/7 and their decision to move us over 2 days despite the promises made to me on multiple conversations turned this into a nightmare. Also important to note that 24/7 lists on its website “Moving Seniors” as a specialty.

This company makes promises they don’t plan to keep and preys on consumers who are not experienced with the “fine print” of the moving industry. It is amazing that they are still in business.

One positive, however, is the driver and his assistant who physically handled our move was as pleasant, capable and professional as everyone else at 24/7 was not. Nothing was broken or lost and they went out of their way to attempt to make up for the nightmare that their company caused us. Unfortunately, there was not much they could do - the pain and trauma was already inflicted.

A final note about how poorly we were treated. Our move was based on the volume of space we occupied on their truck. We had a very small move so we had a minimum we had to pay. Fair enough. Jason managed to get our binding estimate modestly higher than the minimum volume, but our actual amount (based on a visual estimate by the moving crew and confirmed once the truck was loaded) was significantly less than the minimum amount. So after the move I called 24/7 and, of course, had to speak with Elizabeth, once again wearing her Customer Service hat. I requested a refund of the small difference between the minimum we should have paid and the actual they charged us based on Jason’s overestimate. I also voiced my displeasure about being promised a same day move for which we paid an extra $1500 and requested a “meaningful refund” of part of that charge. After rudely and almost incoherently lecturing me she said she’d get back to me “by tomorrow.” It’s been nearly 2 weeks and, no surprise, I haven’t heard from her.

Move size: Partial Move Service cost: $4058

We turned to 24/7 Logistic Services after a lifetime of moving ourselves with rental trucks. On this occasion, we had planned to follow our normal procedure, but - what do you know - U-Haul suddenly didn't have the truck it promised available (similar things have happened before with U-Haul and other rental truck companies that say "yes, we have that available" when you book, but then wait until the last minute, when you are completely at their mercy, to give you a "free upgrade" on a truck that is 20 feet too long and that you can't legally drive -- I digress). We frantically tried to find some replacement truck, but no company had one available. So two days before the lease was to end on our last apartment, we found ourselves without a moving truck. We resigned ourselves to the (admittedly more expensive) option of hiring an all-inclusive company that moves the boxes, supplies and drives the truck, and then unloads the truck at the destination. With these companies, it was likewise not easy to organize a truck so last minute. Enter Jason. I called him on a Friday. It was not easy, but he and John (the moving foreman on our job) managed to rearrange their schedules in order to accommodate our move the next day. Knowing the difficult situation we came to LS in, Jason even assisted us with a military discount. For John, this involved considerable effort, driving 10+ hours out of his way to get to us. From there on out, every expectation of our moving experience was met and surpassed. Our items arrived in perfect condition at our new apartment on Monday. The moving team (John and Igor) were very friendly and professional. John was conscientious about making sure that we checked to see that they were making efficient use of the square footage in the truck. A couple tips: you will want to be in your home of origin when you detail the items that will be moved. You will be charged for the amount of space your stuff takes up in the truck so try to be as accurate as possible to get the most accurate estimate. Also, if most of your moving experience has involved by-the-hour local movers, you may be surprised to learn that all-inclusive companies leave boxes (but not furniture) in only one place in your house (which might be rough if you have multiple floors and many boxes). Even so, John and Igor went above and beyond to move several of the larger/heavier items upstairs -- which was a huge relief. Finally, if you have the flexibility with timing, do read through the fine print on added fees that can be incurred on your moving day and at your destination. We didn't have many options here, but the price of our move ended up being 33% above what we were quoted (this was because we underestimated the volume of our stuff and because there were added fees associated with extra 7 stairs at our place of origin, our apartment door was more than 75 feet away from the truck, etc.). If you are have more time to do the research into your moving situation, you will no doubt have a more accurate sense of how much this will cost you.

Move size: 2 Bedroom Home Service cost: $4255

Overall 24/7 did a good job moving our 4 bedroom house. Charles was friendly and easy to coordinate with. He was able to extend our cancellation window, since this was a short notice military move and I was unsure if I was doing a TMO or PPM move. Both pickup and drop-off crews worked hard and accomplished the job quickly, with limited damage.
Here are some complaints I have:
Weight tickets were not provided during pickup and only half during delivery, despite it being noted on my contract and numerous reminders from me. It took 3 days to get the empty ticket emailed to me after the move.
The size of our move was estimated at 1/2 the actual size, which doubled the cost at pickup. To make things worse, the military only reimburses based on weight. The estimated weight of our move was accurate, so we may be out of pocket multiple thousands.
The movers who packed our house failed to label boxes sufficiently, which made delivery much more difficult.

Move size: 4 Bedroom Home Service cost: $10000

I called around and received several quotes moving my sons stuff from California to Texas. Jason was very nice quoted me 3,000. Well I said ok was no the lowest or highest. When they came to pick up, the price jumped from 3K to 4K, it was a bit late since most of the things were on the truck, I was so mad but went ahead with it. They were suppose to deliver by Jan 10, I get a call weather, truck etc. It is now friday I get a call we will be there at 11(this was at 8am) I said ok, they call back at 8pm said we will be there at midnight..WHAT..NOO, who does that. They ended up coming at 6am, ridiculous. Over priced, no answer when I called Customer service for a resolution or credit. DO NOT USE!

Move size: 1 Bedroom Home Service cost: $4100

The move was a stressful one in a tight window. Charles, our moving coordinator, was very informative and helpful with the steady stream of questions/concerns I had. We needed a next day delivery and needed to ensure the entirety of our 4 bedroom household was moved and delivered the next day.
Multiple calls were placed by me back to Charles, who assuaged my concerns and got a truck there as scheduled. There were no hidden fees and the move went as smoothly as a move can go with no real hiccups.
The reason I have to give the review a 4 instead of a 5 was due to the actual delivery of the items themselves and not Charles, the coordinator. In the end, the movers left us with the trash and cardboard and tape from the move, which, having moved several times in the past I did not expect nor do I believe that is standard practice. However, as we had not discussed disposal of the trash (bubble wrap, tape, cardboard). Also 2 television stands were left wrapped in moving blankets and their wooden inserts not properly reassembled. However, Kurt (a mover), did offer to reassemble our bed, which he did so willingly.
I can recommend the company for its coordination, however just be sure to ask all the questions you have and get them in writing for your own peace of mind.
Charles, my coordinator, was excellent, and never failed to respond to my messages, and other than 1 time, he always picked up my calls.

Move size: 4 Bedroom Home Service cost: $9000

The packing was fine but at the destination, only 2 people showed up versus 3 at the origin - they could not handle the heavy furniture and caused severe damage to the hardwood floor ($estimate of $600 to repair) and refused to honor my claim for repair. Other damage to the ceiling from heavy furniture was claimed but denied. The damage was not discovered until the morning after they left due to the chaos of the move which was the reason for the denial - I plan to file a lawsuit against this company. They also quote you a much lower number until the move is in progress and then add to your cost significantly - I WOULD NOT USE THIS COMPNAY EVER AGAIN !

Move size: 4+ Bedroom Home Service cost: $16500

Pretty solid move. Two really professional guys came and handled my stuff really carefully, labeling each item with its own tag. The only charge that appeared which wasn't part of the quoted sum was the "long walk" charge, but even that was hardly a hidden cost- it was listed as a possibility on the estimate. Unloading was also very straightforward. I was given the checklist of items, and I checked them each off as they were brought in. When I thought I had lost an item, the movers stayed put until I found it. I think the only thing I really lost was some inexpensive dishes, which isn't bad for a 60-item move. My eight musical instruments (including a double bass) all made it safely, and that's what's important. Would recommend.

Move size: 1 Bedroom Home Service cost: $3099

Excellent customer service, quick and efficient about responding to phone calls and emails about a quote. I was quoted a very fair price for my 2 bedroom apartment.‬

‪The 3 movers were very fast and did an excellent job. Not one thing broken, everything placed where we wanted in less than 3 hours. We used a different moving company before and we were quite satisfied, but 24/7 logistics was a cut above the rest in terms of price, response time to emails/phones calls, professionalism and speed of the move. They took most of the stress of moving off our shoulders. We will be using them in the future and will recommend them to family and friends.

Move size: 2 Bedroom Home Service cost: $5300

This has been my second move with 24/7 Logistics. I stuck my neck out recommending them to my family who was moving from NJ to GA amidst COVID-19 breakout, and 24/7 Logistics made me a hero. It was as simple as picking up the phone and giving Charles a call and all was done. He provided best price right off the bat that I couldn't argue with. They kept me posted with the appointment. We dealt with a very clean and courteous crew at both pick up and destination, who kept us informed about their arrival. The move was done with in 4 days, completely hassle free . Disassembly and re-assembly of the furniture, packing and unpacking was immaculate. 24/7 Logistic Services made the move entirely transparent. I would re-use their services in future without a second thought. Highly recommended for family moves.

Move size: 3 Bedroom Home Service cost: $2610