24/7 Logistic Services

Long distance moving has always been a nightmarish experience for me in the past. twice I've tried it and had results that would be enough to dissuade anyone from trying it again. Due to work circumstances and the short window of time for my move I had no other option but to rely on a transport company. Stas and his team turned those negative experiences around from the first conversation. From courteous interactions to prompt responses and exceptional care of my personal belongings I cant say enough great things about this company. Only reason they don't get more stars is because i cant give them. Will certainly rely on them for future relocations.

Move size: 1 Bedroom Home Service cost: $3100

Do not use this company!! They loaned out there truck too two random people they found then those 2 people found helpers on the internet once they made it to there destination and paid them under the table, they destroyed countless items most of it priceless family items like a grandfather clock, a grand piano when they tried to use power tools to put it back together then when there was keys and wooden planks missing they tried to say it was spare parts. They didn't number or label anything so there was no way to verify everything was delivered then when they told us they would not remove anything without being paid in full by money Order I went and got 23 money orders from my bank and then was told it can't have the banks name on it they wanted cash, which tells you exactly how this company operates. Oh and the best part after being paid they decided to say that all the stuff wasn't actually delivered there is another truck at the old place that hasn't left yet. They also lost there paper work and tried to say they needed to search my car because they thought I had it and when I said they can look into it but not in it the guy freaked out and started throwing boxes around trying to find it. I know you would think it couldn't get worse but they left all there trash all the wrapping the tie downs everything half the garage is there garbage and I was told because they don't work for 24/7 logistics they can't put it back on the truck. Heed this warning and avoid this company at all costs just pray they go out of business soon so they can't do this to someone else

Move size: 4+ Bedroom Home Service cost: $23000

I spoke with a representative from this company. I told him I needed to move my things from Ca to Ok. We went over in detail room by room what specific items I had. He gave me a price of $7400. I had to put down a deposit of $1986. He said unless I forgot about a baby grand piano I wouldn’t be charged any more money. I hired them put down my deposit and he assured me that he would be available 24/7 throughout my entire move no matter if it were a weekend or not. Moving day came the movers came in barely looked at the list that me and the representative made of my items. He started making his own list. He advised me that because I had more items than what was on the list and that I had no packing materials ( I packed everything I could myself) that he had to bill me an additional $3000. When I asked him which items I didn’t have on the list he couldn’t give me an answer. I also asked for his name and told him I would like to speak with his supervisor and he refused to tell me and refused me talking to him. After I calmed down I felt as if I had no other choice but to consent with the new price as I had to be out of my home in 3 days so that the new owners could move in. He wrote out a new estimate with the extra $3000 on it. I signed the estimate and also wrote that I felt I was under duress. I did not change anything on the estimate. The mover who throughout this process was hostile towards me on different occasions got upset with me and said he had to call customer service. He stepped outside, I assumed to make his phone call and after about 15 minutes they got in their trucks and left. They never came back in to explain anything to me. I still to this day cannot get ahold of anyone from that company. Throughout that day I tried to call the original guy I hired at least 5 times, I texted him and I also emailed him. No responses. I tried to call the 800 number for the company and could not get ahold of anyone. Now that I am asking for my deposit back from my bank and the Better Business Bureau they have responded to each of them each with a different reason why they won’t give my deposit back. First it was because the claim I never signed the second estimate. I have witnesses that watched me sign it and the second is saying that I didn’t cancel in their allotted time frame to get my deposit back. I never canceled their service. They walked out on me. Please do not use this company. You will be upset once you do.

Move size: 3 Bedroom Home Service cost: $10400

Horrible experience from beginning to end. They charged me $500 more than the quote on the day of the move, after I had already given them a deposit, despite the salesman's assurances this was an overestimate. It took 11 days to get my things delivered, and they lost 4 items totaling over $1000. They even delivered us some random items that weren't ours, so they clearly can't keep track of your stuff. They failed in every single way possible. Pay for a better service, or just Uhaul it yourself.

Move size: 2 Bedroom Home Service cost: $3500

We moved from south of D.C. to Philadelphia at the height of the pandemic lockdown. They seemed professional and easy to work with at the start, but the mark of a company is how they react when problems occur - and they failed miserably. My complaints:

* over the phone, they had my wife walk through every room of the house and outside and describe what we had, and used that for the estimate. We then sold some large items (dining room set, dresser, lawnmower and more) which should have reduced our cost - but once loaded they charged us 25-30% MORE. Luckily we sold those things, because we had already filled the van they brought.

* we had the original packaging for the plasma TV, but they said if we packed it ourselves, they would not cover any damage. Instead, the movers discarded the packaging, wrapped it in a blanket, and it got busted - after which they said they pay us $12 for it. we had other claims which they rejected. After weeks of complaining and filling out claims, they offered as $300 to go away. It took another month to get a check - and it wasn't a real check, but a xeroxed copy of a check (luckily, our bank still took it).

* The move was only a three-hour drive. However, since we could not take delivery the next day, they had our movers empty the whole truck into a warehouse that night to re-use the truck, and then reload it the next night for our delivery. That extra loading may have caused the damaged and lost items.

* We paid the deposit by credit cards, but when we tried to pay the same way upon pickup, they said they needed cash. This was NOT sufficiently communicated to us ahead of time.

* They were supposed to arrive for delivery 9-11 a.m.. The crew did not arrive until 2 p.m., because they had been reloading our truck until very late.

We have had several moves of much longer distances, that all went better than this move did. Buyer beware!

Move size: 3 Bedroom Home Service cost: $3300

24/7 Logistic Services are the worst movers I have ever used. Initially spoke with Edward Elia who assured me he would be my point person for the whole move, but as soon as I'd signed the paper work, he became unreachable. I then had to negotiate with Elizabeth who at best was far from helpful and at worst was outright rude, at one point telling me to "calm down", when I asked if we were to expect any moving delays due to the evolving pandemic situation (April 2020).

They damaged so many of our belongings due to their poor packing. They packed wine glasses at the bottom of boxes of plates (no wonder they broke), completely destroyed my record player by not wrapping it at all, and threw my guitar into a box without its case.

On top of this, they failed to quote me accurately despite doing a video walk through with Edward, the price jumping by an additional $2k when they had packed our belongings.

I could go on and on about the miscommunications and the huge headache these movers were. I would highly recommend you use any other company over this one.

Move size: 1 Bedroom Home Service cost: $7238

Our experience with 24/7 Logistic Services was nothing short of a blessing.

I can’t believe anyone can have less than a 5-star experience with this company. Since the beginning of our move to FL, 24/7 has been informative, helpful, responsive, tentative, professional, and hardworking. Our representative was Charles and he was extremely knowledgeable. He informed us about EVERYTHING. He informed us of all the services available, took our inventory, and let us know about things to look out for. We felt extremely confident in 24/7 and our confidence was not misplaced.

The driver (John) and his team arrived in the window that we were promised and did a wonderful job wrapping and packing all of our furniture and boxes. They were very careful with our goods and John was very pleasant. My family stayed in a hotel while we waited for delivery. We called for an update and talked with Elizabeth and she let us know that they would call us as soon as they had an update. We got a call from Elizabeth a few days later letting us know that delivery will be the next day and that unfortunately we need a shuttle. We knew it was a possibility from Charles as we discussed it, so it was not a problem, just a bit more expensive.

The delivery (can’t remember name) and his crew were amazing as well. The unloaded our furniture with care and set up everything that was disassembled. The only hiccup we can think of was the shuttle, but we knew that it was a possibility.

Overall, 5 stars. A+. I would highly recommend this company for anyone who is moving. They are honest and worth the cost.

Shout out to Charles, John, Elizabeth, and the delivery driver!

- Brent and Jessica

Move size: 2 Bedroom Home Service cost: $10000

I do not even know where to begin! From Liz scheduling my move and delivery - to Oscar, where he kept me updated on dates of availability to the crew packing from previous house to the crew unpacking my belongings - I really appreciated the professional - and friendly touch. The two teams were - Artim’s crew - John’s crew- they were so professional and went straight to work.

This was my first time ever hiring a moving crew and I was very nervous about moving my precious heirlooms - the crew was ever so careful - all was delivered perfectly.

I really appreciated everyone’s role in my move!!

Move size: 3 Bedroom Home Service cost: $6900

We were looking to move an entire house full of goods collected over 30 years of residence. I spent a lot of time searching and interviewing moving companies and did virtual walk-throughs with 3 of them. Selected 24/7 and they did great.

The packing crew arrived on time and worked for 4.5 hours to move and pack over 300 pieces; 1 flight up and one flight down. The volume was within 10% of the final estimate. They were courteous and professional and handled our goods with great care. We had them hold the goods for 6 days so we could start arranging the new house, 800 miles away.

Delivery was as professional as the original packing job. Another crew arrived on time, placed the items where directed (and moved them when we changed our mind). After 4 hours, we ended up with all our goods delivered with only one scratch on a second floor banister.

The communication throughout the process was timely, accurate and professional. The office staff, and on-site personnel were easy to deal with and treated us with respect and courtesy. I would recommend them for your move without any reservation.

Move size: 4+ Bedroom Home Service cost: $4500

WARNING! WARNING! DO NOT USE THIS MOVING COMPANY. Seth was our coordinator. He gave us his number and said it was direct to him if we had any questions/concerns. That was the company number and we were NEVER able to speak to him again after he quoted us the moving price and we signed the contract. He stated that the price included insurance from 24/7 Logisitics and it was $10,000 coverage. That was an outright lie. That insurance coverage was if the truck was completely destroyed with our contents in it. We found out this information after the fact. The day of the move, the mover had us very quickly sign a number of forms and one included signing that we WAIVE the Full Replacement level of protection.

Huge chunks were taken out of our TV cabinet, kg size footboard, sofa table (all Thomasville furniture). The end edge of our Thomasville dining room table looked like someone picked it up and dropped it into a graveled driveway. Just about every furniture item was deeply scratched or scrapped.

They paid 60 cents per pound which amounted to $182.00 TOTAL for everything they damaged.

I have never written a review in my life so this was a terrible experience.

Move size: 4+ Bedroom Home Service cost: $7945

Buyer Beware of 24 7 Logistic Services! The amount of money you may be quoted for moving an x amount of items as stated in their "Binding Moving Estimate" is only an estimate. 2-3 days before pickup date you'll receive a call from another representative to go over the items to be shipped and 'ensure the inventory' is accurate.

For reasons unknown to me the exact same size of home and exact same number of items now required a higher amount of cubic feet in the truck, and obviously more money to ship. The original estimate (bogus) determined I was going to use 543 cubic feet. The second and final estimate determined I was moving 949 cubic feet. The initial estimate was for $3553, and the second estimate was for $5,849.

To refuse paying the extra money would've meant loosing my deposit. To be able to cancel and request a full refund needs to be done "10 or more days prior to the scheduled move". If services are cancelled less than 7 business days prior the scheduled move "the customer shall forfeit prepaid deposits". I'm quoting from their agreement papers.

The original estimate is only binding in your mind, not in theirs. They do not consider the figures final. "The BINDING estimate is based upon the specific items to be moved". That's in their Estimate Agreement, and apparently on the original calculation items had much smaller sizes. On the second calculation items grew in size and accordingly the space they'd occupy in a truck was going to be also larger.

In the end you pay what they want you to pay and if you refuse you loose deposit money and get nothing for it. 24/7 Logistic Services transactions are not transparent. The company is not to be trusted. In the end I paid whatever they they would charge me. To do otherwise would've meant forfeiting my $1600 deposit and then forking out even more money with another mover, and possibly incurring penalties with missed deadlines for other reservations.

The home moving business is thriving in the US. Thieves rule and customers pay.

Move size: 2 Bedroom Home Service cost: $5849

Wish i could give -100 stars. This company is extremely deceitful and baits people with low prices but holds your belongings hostage in the end. We moved from California to South Carolina and were told that they'd be "driving there with us" when we left. A month later, our stuff is still sitting in a warehouse waiting to be shipped meanwhile we're sleeping on the floor in our new home. The truck arrives finally and they say it's too large to park on the road so they throw in a $700 fee. Lo and behold a giant moving truck arrives. We're completely missing several priceless family photos, 2 entire book shelves, and several other miscellaneous items. Boxes labeled "FRAGILE" and completely smashed down halfway full of broken dishes. I watch as antique furniture is hastily thrown on its side causing is to crack wood. Some stuff brought into our home wasn't even ours. They had confused furniture and boxes with others that were moving because they had 3 families belongings on one truck. Some stuff wasn't labeled at all with our moving order and they had us going through things on the truck asking if it was ours. Imagine if we just said yes...

This company should be put out of business. They are criminals.

Why did I pay to have my stuff shipped but not get it or completely broken when delivered? I'm mostly upset about very personal and priceless things simply disappearing. I imagine they were delivered to another family and they're just as disappointed as I am. I want my money back. I should get a full refund for this. Anybody who's reading this and considering using this moving company should take a look at the Better Business Bureau site and see the complaints and horror stories about this company.

Move size: 4 Bedroom Home Service cost: $7000

Long distance move from Chicago to PA.

I am not one to typically write a poor review, but this was such a horrible experience that I would like to warn others that may be new to finding a mover for long distances moves.

The relationship started great- sales team/initial customer service was friendly and responsive. Once I signed my contract, it all went down from there. Communication moving forward was awful. We repeatedly had to be the ones to reach out to get updates, and often the information shared was inaccurate.

The day our delivery was scheduled, the driver showed up- with NO MOVERS. We were then told the movers would be there the next day. We called customer service 4 times and never got an answer until 6pm that evening. The customer service representative was rude and dismissive.

The movers arrived COMPLETELY UNPREPARED. They did not protect our hardwood floors. They used AND DAMAGED our items to create ramps in and out of the house. They damaged our cycling bike while carrying it into our house- and did not tell us. Absolutely no pride in their work or integrity to admit the damage. The bike also has a piece missing. Boxes were crushed and ripped.

This company also advertises that they will set up items upon arrival. Not only did they not do this, but they didn't even unwrap most of the items.

They then tried to charge us an additional $225 (this was after MULTIPLE other increases) for stairs. I had to pull up my invoice and show them that I already paid for the stair charge. This company advertises that they only employ their own employees, but there is just no way. There was no communication between drivers, movers, and our agreement.

I am so disappointed in this experience. I would be able to overlook price, the delay in receiving items, and laziness in regards to completing the job- but the damage that was clearly avoidable if some care had been taken- is just unforgivable.

Move size: 3 Bedroom Home Service cost: $8851

They will lie to you to get your business. I explained the whole situation to Edward the day before the move, that I needed my stuff to go with me the same day. They showed up on 9/25 with two huge trucks and told me MY STUFF WOULD BE PLACED IN STORAGE FOR A WEEK IN Los Angeles! Where I could get roaches, bed bugs, stolen merchanize, etc. etc. I immediately cancelled. They said they would return my deposit and did not. THEY ARE SCAMMERS, YOU HAVE BEEN WARNED! Victoria C. Attorney at Law. I had to find another mover which took an extra day of me searching on-line but I did find someone HONEST who moved me THE SAME DAY TO PHOENIX!!!

Move size: 1 Bedroom Home Service cost: $1069

Were quick and efficient. I forgot to tell them about a few pictures and mirrors and they updated their prices by exactly what was anticipated. I also recieved a discount for my military service and feel like I was valued. My representative took all the time to answer my questions and the customer service team did a good job helping me track my shipment to g eff t updates while I waited for delivery in my new home. Items arrived in good shape and was an overall positive experience.

Move size: 1 Bedroom Home Service cost: $4350

PLEASE DO NOT USE 24/7 LOGISTICS MOVING. They ignored the contracted pickup date andI had a long distance move. After they get your money, they will change moving days. and all associated times.. They didn't even come on time. They said they couldn't meet me because they lost the ignition keys to the truck and the truck had to be re-keyed. They left lots of major furniture and big appliances atmyhouse-and overcharged me. Worst moving company I ever had to deal with andI'm a senior widow. Hired them for lost distance. They didn't keep the contracted time or furniture list removal. ThenThey never gave me an actual and definite time to pickup after that, They didn't want to say an actual time in advance.. I kept asking and they kept avoiding and changing , to meet after they slept over somewhere, and to meet at my house. No timing, No planning, no consideration for the fact that furniture and appliances i already paid them to take - they didn't take and I had to drive all the way back to Maryland and hire and pay another moving company and struggle to move big furniture they wouldn't take on my own, then they held my furniture hostage and wouldn't release it to make me find more money to pay them. After they made me pay the extra money, they all but 1 left and still kept my furniture on the truck for hours, doing nothing The people at the office didn't want to talk to me, the salesman wouldn't come to phone, and were not kind, courteous,considerate just seem to do this all the time.theyneveraccepted responsibility for how they treated mother, their poor customer service and not following the contract and how poorly they trelated me Then they said I had to email and not callthem- i did, even though it's difficult during a long distance move. They didn't have enough trucks, probably why they didn't move me on the contracted day. DON'T USE THEM. Zthe manager avoided talking to me.. iIT WAS A DISASTER, ESP, FOR A SENIOR CITIZEN. THEY DAMAGED MY FURNITURE, AND BROKE ITEMS. THEY ARE NOT HONEST THEY JUST WANT YOUR MONEY ANDLEFTME IN A VERY BAD WAY. MANAGER NEVER CALLED ME BACK AND REFUSED TO DO ANYTHING TO HELP ME IN ANY WAY OR MAK ANYTHING RIGHT. IT'S HORRIBLE. DON'TUSE THEM.

Move size: Partial Move Service cost: $9000

This was a very good move. My rep did a great job explaining how the process all works. They did run about 45 min late , but once the movers arrived they were very courteous. They got right to work and worked non stop for 8 hours straight. They took very little breaks as they knew we had to finish before the front office closed up (they don't allow movers past a certain time). They were very careful when loading all of my belongings, packed as good as it could possibly be packed. I waited a little bit of time for my delivery because my new place wasn't ready yet, luckily they were able to store it for me. Once I was ready I called the front office and a lady named Elizabeth was so easy to work with. Once my stuff got to my new place they put everything back to where I wanted it. They guys were great! Everything came in good form for the most part. All in all it was a great experience I paid exactly what my estimate was, and I would recommend them.

Move size: 4 Bedroom Home Service cost: $11396

I contacted 24/7 Logistics via Consumer Affairs and was very glad I did. Chris Drake was friendly, personable, listened to my concerns and gave me helpful hints. He sent me to several websites to check the company’s ratings and credentials too.

The quote was reasonable and competitive. The actual movers were professional, courteous and helpful. There was no damage or breakage. The really odd shaped pieces got special attention.

Elizabeth kept us apprised of the “road” progress once it got started. She, like Chris, is an asset to the company. I’ve moved many times and this move was one of the top two.

The only down-side was the timing on either end but the load was delivered safely and on budget. No hidden fees or outrageous add-ons that you might read about in reviews of other companies.

I highly recommend 24/7 Logistics. Check them out.

Move size: 2 Bedroom Home Service cost: $3400