2 Burley Men Moving

2 Burley Men Moving.. Not much to say. They gave a quote and once they had my stuff they doubled the price and are holding it ransom. They also refused to deliver it on the agreed upon date and have been giving me the runaround about when I can have my stuff. It's been over two weeks and I have nothing and have had to go and buy items so I could eat and have cloths to go to work. They don't respect people at all and have hung up on me several times when I've tried to resolve this issue. Just disgusting!!

Move size: Studio Service cost: $3500

Last week we survived a disaster of a move . The guys who pick up our load were 30 mins late but he had phoned the night before to confirm he was coming. Had marked all my stuff as heavy or very heavy and fragile but I don't know why I bothered. When our stuff eventually arrived the heavy stuff was at the to of a pile of totes the bottom ones of which were squashed. When van had not arrived at our new home, I phoned the driver's cell and got the message that the number was not assigned even though I spoke to him on it the day before. I call the office and was told that they were delayed by the fires and would arrive about 10am the next day. A different crew came with our stuff and told us that the driver had dumped the truck at the depot and disappeared. He quit. When I phoned on Monday I was told the driver had hurt his back and was unable to continue. I tend to believe the second crew as his phone was cancelled. Whatever is the truth I do like appreciate being lied to. I know you do not cover damages even it is items that the guys pack in blankets but they did not take great care of my belongings. I will never recommend your company to any body who asks about our move.

Move size: 3 Bedroom Home Service cost: $6500

Beware. These guys don't cover much and what little they do cover is based on weight -- not actual value of items!
First off, we didn't know when they'd arrive to pack and move our stuff until two days prior even though we'd booked weeks in advance. They arrived two hours earlier than they were supposed to and gave me attitude because they had to wait while I got off work early. Then they quoted me 2hrs of work when it was actually almost five. They said two guys didn't show up. One of the guys that was there was clearly hungover so bad he kept throwing up in my bathroom almost every 5mins! So gross. When they arrived at my nee place, we found out that they broke a small side table (not covered), had packed stuff I had told them not to and didn't pack things they should have (like the nuts and bolts and screws to my kids' bunkbed - had to pack those in my suitcase and pay for a checked bag - or the glass food containers to go with all the lids). To top it off they stained a lampshade, damaged a computer chair and broke our smart TV. Do you know what they offered for the hassle and damaged/missing parts? $250. Definitely don't recommend these guys!!

Move size: 4 Bedroom Home Service cost: $4000

While the move was fast the mover told me that my two boxes of dishes were dropped from above his head and a bunch broke. Despite admitting negligence the company refuses to take any responsibility.
Use at your own risk. Their customer service was poor in my opinion.
Even though the bill came in $500 than estimated their claims person would not even have a conversation about how to resolve the issue and instead told
me “we don’t take responsibility if you pack dishes” as though dropping a box of dishes from 6+ feet is normal.
I was horribly disappointed.

Move size: 2 Bedroom Home Service cost: $1617

This company is not one I would recommend for your move. I live in Campbell River BC and booked them for a local move. They told me it would be 15 minutes travel time. On the morning of the move, the driver called to check my address as he could not find it on google maps. That’s because the dispatcher put it down as a Comox address. I ended up being charged 1.5 hours travel time and they refuse to reimburse me. The truck leaked water all over my boxes and the movers were especially slow. I have moved many times and this company most definitely rates the lowest. They provide a phone number for Campbell River, yet do not have trucks here. Very misleading!

Move size: 2 Bedroom Home Service cost: $817

I will start off with a pleasant experience with the two fellows who arrived at our home, Barry and Alfredo to pack up the furniture. Alfredo kept in touch with us often prior to the move. Everything was wrapped nicely and put into the truck. This was February 27 to arrive to Qualicum on February 28th at 10 AM they were catching the first ferry. They did not get to Nanaimo until 4 PM so I asked them to leave it until the next day March 1st as it was too late for them to start unpacking they both agreed that they would arrive by 10 AM March 1st. They arrived here on time but I did phone Scott Burley (owner) to explain to him that he must have given them more moves to do while down on the coast which made our delivery a day late. Scott is the most rude and arrogant person I have ever spoken to. I felt there should have been a reduction in the cost of the move as they were a day late he just rambled on about how the driver got stuck in the drive way and had to chain up wanted them to take the load back to Victoria in which we would have to pay for. The two fellows especially Barry carried most of the heavy boxes up the stairs, plus the furniture. If I was an employee of Scott's I would recommend he takes a course on Customer Relations but he should realize himself he needs it, he is the most unreasonable person and he just does not care about his customers, just the money upon delivery, that is his main concern no cooperation on his part. Employees, find another job and leave Scott high and dry!! I would recommend the two fellows that moved us but NOT Two Burley Men Moving Company.

Move size: 3 Bedroom Home Service cost: $5429

I hired this company to move my furniture from Alberta to BC. I confirmed delivery dates throughout the move and planned my travel accordingly. 2 Burley Men Moving informed me AFTER my departure from Alberta that me delivery would be delay due to a "government mandated reset". I called Scott Burley (owner) to complain about the short notice and the additional costs that I was now responsible for as a result. Scott Burley teleconferenced the moving truck and it was confirmed that I was given the wrong date. He then hung up and called me back and called me liar. This owner is a poor example of a leader. He is unethical and dishonest. Scott Burley did not seek or accept responsibility for his actions. He deflected blame and called a veteran a liar. I would advise members of the military community and potential customers to avoid using this company. Spend the extra $500 for professionalism and peace of mind.

Move size: 1 Bedroom Home Service cost: $1650

Awful experience with 2 Burley Men in Victoria! They were one and a half hours late, then lackadaisical loading of our boxed items, probably to maximum the load time (and cost). Can you believe 4 hours charged for a studio apartment? This was after we were lowballed with a 2 hour estimate over the phone. A minor irritation was having to had to supply the movers with a Philips screwdriver to disassemble the queen bed because they came without even that rudimentary tool. Then we discovered they had reassembled the bed the wrong way, and we had to take it apart again and put it together correctly. Even a single star rating is overly generous.

Move size: Studio Service cost: $400

The only reason this is a 2 star review, is because the driver and his helper was really nice. Unfortunately, that's where positives end. Not only was our solid wood furniture with dents and chips. Almost NONE of the wood furniture came out without some damage. Both of our televisions were damaged. One on the screen and front bezel, and the other just on the front bezel. Our couch was roughed up, luckily it was on the back, which is against the wall in our new place. Luckily, we packed our valuables very well, but even the wine that we packed in wooden crates was at risk, as one of the crates was badly damaged in the move. The two men who moved our things into our new place, took a chunk out of a wall, immediately. I will have to do some patching and painting. When I pointed this out, they didn't care at all. When I told the driver about all of the damage I was noticing, he assured me that I could make a claim with their office and left. When I took all of this up with their office, they offered me around $100. For everything. I still stare at the scratch they put in the front of my television and remember never to hire these criminals again. Oh, and they ended up costing 1000 more than what I was quoted. Of course, it's the classic move, they won't even open the truck until they have your money, so there's nothing you can do at that point. It feels like an absolute scam. Trustworthy movers are few and far between. These are not them.

Move size: 1 Bedroom Home Service cost: $2800