2 Burley Men Moving

I hope this review will spare someone an AWFUL experience like we had with this company. They do not know how to treat customers, let alone how to treat people as human beings. I am simply gobsmacked that this company continues to exist with what we experienced. It was stressful and traumatic and incredibly difficult. We were even talking with the franchise owner who hung up on me as I was trying to explain what was going wrong with our move, and asked him to stop talking over me so I could finish my sentences. Cheryl (the Manager maybe?) was incredibly sarcastic and rude. I tried pleading with the mover who was physically in front of me, and he wouldn't even look me in the eye and talk to me like a human. What happened: the company did not send a big enough truck (Cheryl said it was our fault for having too many things and we should have known the truck wasn't big enough when it arrived, despite the mover walking through our house and telling us it was good), and left a fair amount of our things behind. They told us they would send them the next day on a long-haul. THREE days later, they then wanted to charge us for the "second move" ($1300+) to bring us our remaining things, and refused to unload them until we paid. Cheryl said she would sue us if we didn't pay. They lost some of our furniture and are now not answering our calls or returning our messages trying to find where it went (or even claim it under their "insurance"). I have never been treated so badly or had such an incredibly negative experience; I really couldn't have imagined this was possible. Please, please, PLEASE do not use this company. They just do not know what they are doing, or how to treat people. I guarantee there are better choices out there who will treat you with respect and decency.

Move size: 3 Bedroom Home Service cost: $3000

A week prior to our planned move, we arranged for 2BM to move furniture & personal items we packed from our house into 2, 20x8' containers in our driveway, scheduled for 1:00 PM Thursday Aug 27.

We got a call around 12:30 PM on Aug 27, saying they could not come, due to delay with previous job, broken truck, etc.. but would be at our home the next morning at 08:00 am.

Next morning, the first guy, Ryan, showed up around 08:30, on his own, no other helper or sometime to oversee the move. Ryan was pleasant, seemed to know what he was doing, and got to work.

Shortly before 09:00 the boss, Mike, drops off a scraggly, hungover or stoned looking guy named Victor, who moved some of his belongings (including a crack pipe) into Ryan's car, picked up a couple of things, was maybe on-site for 15 minutes, then he left! Never saw him again!

We called Mike several times to tell him this was unacceptable, but did not hear back from him.

Instead, Mike drops off another young scraggly skinny guy (from a homeless shelter) who was stoned on something, and a very large mid-50's guy (from one of the Missions).

We let the skinny guy know that he was unfit to work, because he was impaired (but not likely to be able to lift anything weighing more than 20 lbs anyways), and called Mike to pick him up.

Meanwhile Ryan is busily working away, and my husband Jeff hops in to start helping, as the larger guy (George) was huffing & puffing, wheezing, and we thought was going to have a heart attack! Seriously! After 1 1/2 hrs, we had him sit down in the shade, gave him some water, and called Mike to take him away.

Mike agreed to come back and help, and by the time he did, it was 1:00 PM, with the biggest of our furniture items left to move into the containers. Fortunately one of the women cleaning our home called her boyfriend and arranged for him and his friend to come in and help. Thank goodness, because there is no way we could have got it done by the end of the day.

We finally got everything loaded around 3:30 PM, and let everyone go.

2 days later, Sunday Aug 30) we decided to open the containers to make sure everything was secured, before the moving truck picked them up the next day (Monday Aug 31).

It was a complete nightmare! Stuff was literally thrown in anywhere -- even found two boxes of heavy, cement, lawn figurines on top of a glass entertainment table clearly marked as such, with FRAGILE written on top.

The second of the 2 containers might have been half fully utilized -- clearly not loaded by professionals!

We spent several hours re-arranging the mess, and then secured anything that was at risk of toppling over with various straps, etc..

Bottom line: this was the absolute worst moving experience we have ever had, and 2BM completely failed to provide the service they promised. The entire process was a complete shambles, and 2BM should be embarrassed, apologize to us, and refund whatever we paid them -- as whatever it was was way too much.

We will never, ever, recommend 2 Burley Men, and will share our experience with others on social media.

Jeff & Susan Vandermolen

Kelowna, BC Canada.

Move size: 4 Bedroom Home Service cost: $400

This is the second time we've used 2 Burley Men and both times have been awesome!! The first move there was a problem with their staffing but the company contacted us first thing in the morning and told us exactly what was happening. Even though they were short staffed that day they still showed up and were friendly, efficient, and had the move done in record time with no breakages.

The second move we had an issue the morning of the move and had to call 2 Burley Men to reschedule our time to the next morning and they did with no complaints and no hassles! That move was also done quickly and efficiently.

Both times the movers were professional, respectful, friendly and worked really hard! We would definitely recommend this company to everyone and we will be calling them for our next move!

Thank you 2 Burley Men for the great experience!!

Carol and Daryl.

Move size: 2 Bedroom Home Service cost: $500

We hired these guys to do a move for us from Kamloops to Victoria. We ended up cancelling the day before we had to give up possession of our house to the new owners because they kept delaying our move. They had problems with their truck but it seemed like we were getting the short end of the stick and were left screwed! They delayed our move 3 times until they finally found a time that worked for them but would have been done AFTER possession for us.. We didn’t trust them again when they said they would get it done, so we cancelled and ended up moving everything ourselves.. a total NIGHTMARE!! Completely unreliable, we would never recommend them.

Move size: 3 Bedroom Home Service cost: $6000

The slowest most unorganized move I’ve done in my life. I had everything ready and organized before they came.Would of been better off doing it with a friend and renting a truck. What should of taken5 hours took 9 probably longer if I didn’t help myself. Watched them throw my possessions in the storage locker. Asked them to use a dolly to move my marble statue which was ignored and broke in two when they moved it from the truck to my unit. Never use them again. Disgusted.

Move size: 3 Bedroom Home Service cost: $1151

I would give 0 stars if I could. I booked specific dates and we are now 48 hours past the scheduled move date with no communication from the driver (Ryan) or the manager (Earl) despite my consistent efforts to contact them. I’ve left messages, called multiple times, and I’ve gotten one phone call that said “maybe tomorrow. We won’t get there tonight.” for the second night in a row. They pushed me off 4 times, and were not apologetic in the slightest. I would highly advise against scheduling this company if you trust your move to go smoothly. For $2100 I expected a lot better and was severely disappointed, leaving me scrambling for a big move. They have no regard or respect for other peoples time. Pathetic.

Move size: 1 Bedroom Home Service cost: $2100

These guys Ian & Roy were great! They were courteous and friendly. It was a small move and only a 30 minute drive to the destination. They were very careful and considerate with the packing, protecting, loading & unloading of my possessions. They even set up my bed on the other end. I would definitely recommend using this company again. Overall I was pleased with their promptness and work ethic. I was somewhat disappointed in the final bill as it was more than the quoted price for the job. “ It is what it is” nothing got broken and you did an awesome job! Thanks!

Move size: Partial Move Service cost: $500

We are writing to you in response to the move we had on Sept 29,2020.

We were quoted that it would cost around $2100 for a move of a 2100 square foot house - because I knew we had a lot of items to move I phoned them the week of our move to confirm with them that we had a “house full of furniture as well as a garage.”

We were rather concerned that nobody came to do an actual estimate of our belongings but we figured that they must know what you were doing.

When the first team of movers arrived, they walked through the house, declared that we had “a lot of stuff” and it was “really big” and then drove away. We received a phone call from your office, moments later, saying that we weren’t ready to move and so the movers were going elsewhere. We tried to explain that we had friends/family coming later in the day to move the items that “weren’t packed yet” because we wanted extra care taken with them, but we were simply told that new movers would come for 1:00.

We then received phone calls explaining that the movers would be there a little late - and then at 2:30 were told they were finally on their way. Ultimately they didn’t arrive until around 3:00. This was extremely frustrating because it meant that the friends/family we had lined up to help us at 4:00 were now “in the way” of the movers. As well, our cleaner who had been asked to come at 4:00 was not able to start her job as very little had actually been moved by 4:00. She ended up working until late in the night to get the cleaning done, as the movers were there until quite late.

Some of the new team of movers did not behave in a professional manner - one was shaking our shelving units (and was actually reprimanded by another mover and told to “act his age”), swearing, playing inappropriate music, speaking rudely to our friends, etc.

Somebody who appeared to be more in charge eventually came, and admitted that there weren’t enough movers for this job and that we wouldn’t be charged any more for the extra hassle/inconvenience of not having things moved in time.

But we were charged $4200- more than two other companies quoted us.

Whatever you do, do not choose these guys. You clearly get what you pay for. Although in our case, we paid double.

Move size: 4+ Bedroom Home Service cost: $4200

They quoted 8-10 hours for the move, it ended up taking over 14.5 hours with me helping them all throughout the day and the two movers were too tired/weak to finish the move and ended up leaving a majority of our boxes and furniture in the garage of our new home. I had to hire a Uhaul and get some friends the next day to finish the move. They also somehow managed to damage our dining table, sofa, love seat, two dressers, bed frame, coffee, baby dresser/changing station and another table of his. They also damaged our house by taking chunks out of the wall and scratching our floors.

The two guys who were helping with the move literally yelled and swore at each other throughout the day in front of us because one of them was new/incompetent, and at the end of the day when we tried to negotiate with their manager about all the damage he threatened us legally over the phone demanding we pay for the unfinished job.

After filing a claim to recover some of the cost for damages, they quoted a formula on how they came to the number since we weren't happy with the amount ($239 for damage on about $10,000 worth of different furniture pieces) which was based on the volume of contents to fill the truck. When I went and measured the furniture pieces and used their same formula to calculate the number it worked out to around $1800. All of a suddenthey backtracked and essentially said they've made their mind on the amount they'll pay and that the formula was not relevant because all the furniture was still functional and the damage was "minor".

Don't use these guys if you value your possessions. They don't care about your stuff and won't compensate you fairly if anything is damaged.

Move size: 4 Bedroom Home Service cost: $1900

Unfortunately I didn’t have a good experience from 2 Burley Men for my move from Alberta to a small town in BC and would not recommend this company. The crew was late for both pick up and drop off of my things and did not practice physical distancing or wear masks either time. There was damage to multiple items (cracked framed picture, broken leg on a standing mirror, dirty mattress) and one box was missing - all of which I was told could not be compensated as it was not covered under the protection plan. They also tried to charge $600 instead of their standard $300 for out of jurisdiction fee.

Move size: 1 Bedroom Home Service cost: $2000

Very satisfied with the move from Nanaimo to Calgary.Both crews were experienced ,courteous,and worked hard.No damage at all,and they also dismantled/rejoined some of our heavier furniture where neccessary.The cost-which included one week of storage- was lower than we expected.

If you have a full house move,I would strongly recommend using their packing service.It is a reasonable extra cost but in view of the work and stress it saves,it’s worth every dollar!!

Richard and Dee

Move size: 4 Bedroom Home Service cost: $5500

STAY AWAY! Not BBB Accredited for a reason!

They underestimate and overcharge. The majority of the movers will smoke on your property and leave the butts on your driveway.

No face masks or gloves worn.

The long haul manager E*** is rude, condescending and does not care about your lost and broken items (which there will be plenty).

Even when you go through their 'claims department', the lady C***** will not call you back.

Also their $50,000 insurance policy is NOT for your stuff, it is for their own equipment. You are not covered and you will NOT get replacement value. You will get some made up arbitrary price based on item weight and the square foot footprint it took up. Seriously. Then they will want your credit card number to give you your “compensation” ($22 for golf clubs and bag), DON’T DO IT!

They are shady at best! They ding walls, scratch wood floors, and put heavy items on boxes which are clearly labelled fragile.

They do not divide customer shipments or label anything.

It is not worth the hassle and irritation.

Move size: 3 Bedroom Home Service cost: $7000

On Sunday April 25, we hired 2 Burley Men to move locally. We had hired 2 Burley Men last July to move a one-bedroom apartment from Duncan to Nanaimo. Those movers were AMAZING, they were friendly, polite, courteous, and fast! They moved me from Duncan to Nanaimo in five hours

Very opposite this time

Less contents (without contents of my kitchen, and some already sold items), moving locally, but

going to two locations - the couch and kitchen table needed to go to my mom's house

They claimed more than six hours plus.

The 2 gentlemen this time had no communication with each other, as I would mention something to one of them, and then had to tell the other the same thing shortly after.

When asked to disassemble my bed they didn't think they had tools. They were also asked to wrap items such as mattress and mirrors, they said they would, but didn’t. My mattress was not protected and is filthy, and my dresser has scratches.

One guy was looking for a ramp, there was none, only a hydraulic back door. One guy went with each box up and down the hydraulic. It is as setting a table, bringing each plate by itself.

They went to the wrong location, when asked they drove away, without explanation.

It took them about 2.5 hours to unload the truck at the first location..

The kitchen table with chairs (supposed to go my mom’s house) were unloaded several times.

The way boxes were put into my bedroom was completely unorganized to the point where they quickly ran out of room, and ended up leaving more than half of my boxes outside the house,

I now have to personally move them inside.

The pieces of my bedframe were left on the ground in the middle of my room with the mattress on top of them, leaning against my dresser. As the pieces of my bed are wood, and the ground is wood, the lack of friction caused that entire pile to fall.

I went to get them gatorade, and a couple snacks from 7-11, they just took it and walked away. I understand I'm not paying for manners, but still.

When finally finished, they left the door open, said nothing to my sister, and just left.

By the time they got to my parent's place, both my parents (who are both over 70) and myself helped unload the couch to expedite the process.

I'm not even sure what the gentlemen's names were, they did not introduce themselves, and I didn't get the waybill at the end.

I had been hoping to go into work that afternoon, but since it took much longer than anticipated, not only was I unable to go into work, but with the amount that I had to help, I quite severely injured my back and was unable to get out of bed yesterday.

Talking with a lady named Cheryl from the claims department, and she had the unbelievable suggestion to give me “10% of my next move”

Move size: Partial Move Service cost: $500

We have used 2 Burley Men many times for local and distance moves over the past 10 years - NEVER again!

Recently did a move from a small Vancouver apartment to the island and they chose not to honour the verbal quote they gave us. “No more than $1200,” we were told. Charged over $1800! Terrible customer service afterward. Rude, defensive, indignant, dismissive, not willing to budge or negotiate. I used to recommend this company, now I will tell everyone I know to avoid them at all costs. Shysters.

Move size: Studio Service cost: $1880

If I could give 0 stars I would. Do yourself a favour and choose literally any other company. They were 3 hours late to my reservation, due to my truck breaking down. They did not call me to let me know they would be late until after my booking time had started. The movers themselves were slow and inefficient, taking an hour to load a single bedroom, which I had already had everything waiting outside for them. The truck then broke down again holding us up for another hour, they didn’t have any jumper cables or thought to call their manager for help, so I had to run around the neighborhood looking for cables and a truck to jump. They got the truck going again and were about 5 minutes behind me, yet somehow took over an hour to drive to my new apartment when it took me only 30 minutes. The movers seemed inebriated when unloading my things, and one of them sat there doing nothing while making the new guy (it was his first shift) do everything.

On top of all of that, they made me sign the papers before I was aware of how much they’d be charging me. On the invoice, they miscalculated times and overcharged me. I am now trying to settle the bill with the company for what I believe is fair, as I kept track of the timing that day and have several witnesses. Instead of correcting the bill or honouring their statements that they would waive travel time due to all of the issues we ran in to, they are threatening legal action.

Do NOT reserve with this company, you will be overcharged for crappy service and you are better off elsewhere.

Move size: Studio Service cost: $500

The movers arrived 2hrs late for our move, they then ranted for the duration of the move about how much they hated their jobs and the branch they were helping out at. The truck from the Langley branch was filled with garbage and trash and my belongings were stored right along side pizza boxes and other crap. They then dropped boxes and broke fragile items due to rushing and over stacking to compensate for their lateness. When I called to complain I was offered 15% off a future move and told they couldn't help me because this was just usual moving stress. The poor customer service, gaslighting from the man taking my complaint and the disgusting conditions of their truck are more than enough reason to stay away!

Move size: 1 Bedroom Home Service cost: $680

All around the worst experience. I booked them July 18th for a Sept 1st move. They never showed or called, they were suppose to be there at 9am. I ended up calling them and they were running behind from a move from the day before. They showed up at 330PM. By the time we got to the new place it was after 9PM because they were so late to begin with. The driver was unable to make a turn on my road with his 36 foot truck even though Sleep countries 40 foot truck had no problem at all. They some how backed into someone's fence on the road as well. They ended up leaving. The next day I heard nothing so I called around and I eventually got Cheryl who deals with these situations and she said they were loading a smaller truck for me and I had to just wait all day/night until they showed up because she couldn't give me a time. I told her I was a single mom with a 5 year old and they had my furniture. She asked if there was somewhere I could drop my kid off (there wasn't). I got a call at 9pm and they said they would be there at 9am the next day, they never showed. They showed sometime after 12pm with the same truck. I had to go find a Uhaul because they refused to even try it. I had to spend $100 on a uhaul and I missed 3 days of work and was without my stuff for 3 days. They then billed me for $1700 way above the quote because of their mistakes. The owner Scott was even going to stop by because it was such a messy situation so the drivers said he was going to stop by and he never did. When I called to complain Cheryl said it was all my fault and that it wasn't their responsibility to even refund the uhaul amount. I am going to seek legal advise today as I have no where to go but here.

Move size: 2 Bedroom Home Service cost: $1700

The Long Distance division of this company is AWFUL!!!! The guys who actually handled the packing and unloading of my items were great but the office people are horrible, disrespectful, outright rude. I had a scheduled time for delivery, guy who does scheduling couldn't be bothered to call me back notifying that they were delays, took over 3 days to have items delivered, extra charges on my bill and now the service office will not return emails or phone calls to return my money. Horrible horrible company, DO NOT RECOMMEND.

Move size: 3 Bedroom Home Service cost: $9000