2 Burley Men Moving

I had a number of issues with this company when I moved. I asked to speak with someone in their PR department but they said there was no one for me to talk with.

One of the movers broke the stand off of my 52 " flat screen TV. He said he could probably fix it but it wouldn't be very secure and would probably lean to one side. He left it lying in the middle of a high traffic area at the final destination. I had to ask him to take it off of the ground and lean it up against the wall before someone stepped on it.

I was quite concerned when we got to my new place because he went into my bathroom and did not come out for 20 minutes. I asked him a number of times if he was okay.

I asked his partner at one point if he would check on him to make sure he was okay.When he finally came out he said he had a sore back. I'm glad that he was okay. (I was also concerned that I was spending $120 an hour for the two movers). This 20 minutes was charged to me.

Meanwhile the second mover had fragile boxes on his dolly and was running down the slope with them, stopping at the last moment at the gate, gravel flying everywhere. I was shaking my head and started thinking that the scenario was out of a cartoon scene. A few days later my friend asked how the move went. When I told her about the broken TV stand, she said that didn't surprise her. The movers had stopped at her place to pick up a couch and loveseat for me. She said they had literally thrown them both into the truck. The couch first, then the loveseat on top of the couch. With such force, that the loveseat rolled over the top of the couch and landed behind it. I could go on with my move but I 'm sure whoever's is reading this gets the picture. It would be nice to hear from someone at the company but I am not holding my breath.

Move size: 1 Bedroom Home Service cost: 1045XCD

Great experience. They reached out right away when I submitted an enquiry about moving, they called me the day before my move to confirm the time and on the day of the move the guys were running about 15 min behind because of a traffic accident and they called to let me know.  Movers were friendly, professional, and moved all my things quickily. They also offered to assemble and set up my couch.

Overall a very pleasant experience and made my move easy and stress free. Would totally recommend!!

Move size: 1 Bedroom Home Service cost: $250

On December 21, 2020 your two movers, Ken R. and Amit did a wonderful job of moving us from Vancouver to Oak Bay. It was a rainy, miserable day but Ken and Amit did not stop for a minute. They wrapped everything carefully and worked efficiently. By the time we reached Victoria, it was snowing, but Ken and Amit unloaded the truck and were careful with everything and they remained good natured throughout. We could not have been happier with their service and would highly recommend 2 Burley Men Moving Ltd.

Move size: 2 Bedroom Home Service cost: $2100

These guys are amazing! Our challenging move didn’t cause them any concern!

We were moving offices from Downtown Vancouver and Victoria out to Port Coquitlam to a location with stairs, no elevator! They did not fail us! They figured out what we needed and did it.

As there was an unforeseen mechanical issue in the leg of the move from Victoria to Vancouver the guys were unable to get on the ferry in time to meet their promised delivery in PoCo, but they did promise 8 a.m. the next morning.

In order to achieve that they travelled to Vancouver that night and were indeed at our new address as promised.

All of that was achieved in spite of a big storm that caused ferry cancellations on that route.

Rates were excellent and everyone we encountered along the way in setting this up and getting it done was very friendly, very helpful and very efficient.

We will all be highly recommending 2 Burley Men for anyone who has a move to make.

WELL DONE, 2 BURLEY MEN!

You guys rock!!

Move size: Office Move Service cost: $1300

Dale, Mo and Steve did a good job with our move. They were on time, they hustled, nothing was got lost or broken. They had good attitudes and they wore masks as per the provincial mandate for Covid 19.

Dale was very clear in setting our expectations and explaining the cost per hour, as well as the option to add another guy for an extra 30$ an hour, which we did do, as it made the move go a lot more quickly. Dale seemed like he had the most experience; he did a good job of leading the team. Mo, Steve and Dale all worked very hard and were friendly and polite. Overall, we were pleased with the service.

Good job, guys!

Move size: 2 Bedroom Home Service cost: $1150

TL;DR: Burley Men borrowed pir Dolly for move 10/2020. Took a male to convince them it was missing. 5 phone calls, at least 7 emails and more than 3 months and dolly still hasn’t been returned.

I lent my 4 wheeled furniture dolly to my young friend who was moving from Victoria to into the house of her recently deceased Mother in North Vancouver. The 2 Burley Men movers (Ian and Tony) asked to use the handy dolley pack up in VIctoria. The 2 Burley Men movers caught an earlier ferry than the young couple and they had to get a friend to let the movers in. That friend didn’t know about the dolly. By the time they arrived in North Vancouver, the movers had fully unloaded and left.

The young woman called the 2 Burley Men’s Victoria office a few times to report the missing dolly and each time, the Manager, Kevin was extremely dismissive and didn’t believe her that anything was missing. It was until her Male partner called Kevin on October 10, 2020, that the issue of the missing dolley was taken seriously enough. Kevin told him that he was going to fill out a missing item report. No copy nor file number was given.

October 26th, 2020:

I sent an email outlining all of the above to the contact email on 2burleymen.ca. Cheryl promptly responded asking to send her the waybill and a detailed description of the dolly.

October 27th, 2020

Received an email from Cheryl saying that they found my dolly. “It is in our Courtenay office. It could take a couple of weeks to have it delivered and if that is what you would like please,

provide delivery address. Or if you are wanting to pick it up please,call the office after month end so that someone will be there to assist. “

I obviously didn’t want to drive to Courtenay so I responded right away with my Vancouver details.

November 12, 2020

Sent asking for status.

2 Burley Men - -> (Cheryl CC’d Kevin)

I am checking on the status of delivery .

Cheryl

November 17, 2020

Me: Any update? My patience is wearing thin. I need this back before the end of the month. Please advise.

2 Burley Men:

I am contacting the Courtenay office for an update.I will let you know Cheryl

December 14th, 2020

Ask for an update again, threaten to start online smear campaign

2 Burley Men:

Unfortunately, the Courtenay office does not go to the downtown core on the mainland offend. But they are scheduled to be about 20 minutes for the Pender address on the 21st of December. The dolley will be delivered at that time.

Thank you

Cheryl

As of this review, I haven’t heard anything. The fact that a dolly is missing, something essential to a moving company and their complete lack of culpability is so frustrating. I have no doubt they have used it everyday since they stole.

The fact of the matter is, I need it for my work. Which due to covid has been sparse to say the least. However, things are picking up and I am starting to get gigs. Now I have to buy a new one, with money I don’t have. All thanks to thieves at 2 Burley Men.

Use any other moving company.

Move size: 1 Bedroom Home Service cost: $1600

While there was a delay at the start of the move by 1 day due to them being really busy , the crew kept in close contact with me and I was very happy with the level of communication. The crew was from Edmonton and they did a great job! They wrapped all our furniture with care and everything made it to our destination in one piece. They were polite , courteous, and very careful. No damage at either locations. The price quoted was what I was charged as I didn't exceed the 6000 lbs standard for their fee. And by far the best rate compared to any other company I got a quote from. I will definitely use this service again. Again shout out to the Edmonton crew fantastic job!

Move size: 2 Bedroom Home Service cost: $3228

Scott burley is one of the most immature individuals I’ve met in my life. Treating me like one of his lowest paid employees. Earl said they were going to send an empty truck because we were not sure of the weight. Then sending a 3 ton van for ten acre move.Thentook17daystogetourstuff. Burley you are the biggest failure. Ha ha what a joke this company is. Burley needs a good tuning up. Bunch of liar and manipulators. Tried calling 6 times but blown off every time. Every call they acted like they didn’t know me.

Move size: 2 Bedroom Home Service cost: $15000

Where to start. Very poor communication to us, with us waiting hours with no calls, and no show to unload (waited 3 days) had to stay in hotel 3 extra days

Lots of damage and broken items. They even forgot to pack

and load the front closet)

They LOST all the liquor along with numerous other items

We would NOT recommend these people to anyone

They are very poor movers

Dennis & Joyce Ebell.

Sept. 2021

Move size: 2 Bedroom Home Service cost: $5000

Requested a quote for moving from Calgary to Red Deer, quoted $1350+GST for 2 guys for 8 hours and gas. Set up the move for 8am. Guys showed up over an hour late and the first thing one of them asked is if I could tip them in cash. They did a decent job packing and moving, however when they put stuff in storage they damaged some furniture and totes by sliding furniture on rough concrete floor and overstacking boxes. When the bill came they wanted over $1700 for the move but could not tell me why, first it was the extra travel fees then their customer service told.me it was extra wait time which was total BS I had to wait for them. They charged me for 10 hours but only worked 8 hour, the bill says 2 hours to load and 2.25 hours to unload, no way travel was 5.75 hours. Chery from customer service was useless, blamed me and then just ignored me. I showed this to another moving company and they confirmed that this is way overcharged, $1300 is max that I should have paid. Never using them again.

Move size: 2 Bedroom Home Service cost: $1750

This is the second time hiring this company and both times have been what I would call a success. The one downfall was that they arrived over an hour late. I received a call to say they’d be running a bit late, but it turned into a lot late. When they did arrive they got right into the move and they moved quickly and efficiently. They stopped for a short break in what turned out to be a fairly long day. They earned it. There were a couple of small dirty marks on one wall in the new house, but other than that we have not noticed anything else. Certainly nothing to cause concern or complain about. Overall we were pleased with the three personable men that moved us and their hard work ethic.

Move size: 3 Bedroom Home Service cost: $1757

If your ideal move is to chase your movers for a delivery date because no one knows where your stuff went; play phone tag for 3 days with multiple employees who pass you off as someone else’s problem; finally secure a delivery date, but have things arrive damaged and broken; get charged DOUBLE what they originally quoted; find out they lost some of your items, and when you notify them, they give you a “We’ll look for it”; then proceed to chase them down for a month, only to have them tell you they can’t find it and will give you $16.80 for your lost items (which was actually around $800 worth) – then this dishonest, hell-hole moving company is for you.

These guys don’t care. Their customer service is pathetic. Their lack of communication between cities is a joke. The incompetence of the staff is laughable. They can’t even accomplish the most basic task of a moving company: deliver your client’s stuff from point A to point B. To say they are unreliable is being generous. You think you’re getting a reasonable quote when you first call. (It’s a trap!) Be prepared to pay double what you were quoted. They say they “charge by weight” but never show proof of weight. I’m just glad I escaped relatively unscathed compared to the other reviews. Their google response makes no attempt to rectify their mistakes, just says “Hope we can do better next time.” There is no next time. There will never be a next time.

If you’re looking for a mover, get a U-Haul or pay extra for a better, more reputable moving company, but stay away from 2 Burley Men.

Move size: 1 Bedroom Home Service cost: $4500

They said they were coming one day, then come the next day and only take 1/2 stuff. The truck they sent was full. Pick up the second half with another truck at 11:30pm-2am. Then over the following two days drop the stuff off. Its only a 1 bedroom. They quote is for $2700.00for the1bedroom. The first drop-off- increased to $3000.00. The second drop off is an additional 1650.00!!! The one supervisor was actually threatening and abusive, knowing our situation. Warn as many ppl as possible.

Move size: 1 Bedroom Home Service cost: $4600

These guys are horrible! More like 2 Bonehead Men Moving than anything. Booked a time for 2-3pm for them to arrive. As in many downtown apt buildings you have to block off the elevator for a move. So we got the elevator locked off from 2-5pm for a micro studio amount move. They didn’t show up until after 6pm! Wouldn’t have been so bad had they communicated with us at all. We got through to Josh around 4pm and he said they were 30 mins away. Nope. Tried calling back and was completely ignored. When they finally arrived we asked if we could possibly move the items the next day as we no longer had the elevator locked off. Nope. They said they had “scheduled” pick ups the next morning and didn’t know when the truck would be back in Vancouver again. So we had to move the items in the elevator on a busy Saturday night with people trying to use the elevator which took at least 3 times longer. The cherries on this Jubilee was that we were fined $300 from the strata and the items arrived with chip and dings in them. Their reply when asked, “Stuff happens”. DO NOT use these guys!

Move size: Studio Service cost: $2000

Everyone I dealt with was polite and helpful. My goods all arrived intact.

The lower review is down to a huge disparity between the estimate and the final charge. It was $800+ more than the estimate or some 55% more than the estimate.

While estimates are rarely spot on, this disparity shows either incompetence in estimating work or habitual practice. Based on other reviews, and even comments by staff, it is a continuous issue. This makes them a risky vendor to employ as it can really damage your budget.

Plus they take payment with credit card over the phone and write down your card number on the invoice - a very insecure and archaic practice. As such I’d be unwilling to use them again in the future or recommend them to others.

Move size: 2 Bedroom Home Service cost: $2350

They do not know how to move a piano properly. They damaged the piano during the move and the movers would not take reasonability for the damage they cause. When confronted about the damage, the movers became rude and aggressive towards us.

Do not let them touch your piano!

They were also asked beforehand specifically to wear a mask when entering our house, but the one of the movers did not come with a mask and entered our house anyways without a mask.

Additionally they did not use any floor covering to protect the flooring when moving the piano and did not wear booties when wearing their shoes inside while walking across carpet.

I strongly recommend others against using 2 Burley Men Moving and will not be using them again in the future.

Move size: Partial Move Service cost: $495

The 2 men who picked up our stuff were awesome. The other two out of Edmonton should not be in the business without further training in handling goods. The cost of the move went from 6500 dollars to 8300 dollars. Our furniture came on two trucks days apart. The second load went from Oliver area to Calgary, Red Deer and then on to Edmonton then back to our place. Disgusting service in my opinion and grossly overpriced. Some items broken. Had I known they would never have been called for the job. I am positive there are more out there much better. Why send a truck to pick up our stuff when it won't fit?? Never again will we use this company. The dispatcher has no clue how the choices made affect the customer.

Move size: 2 Bedroom Home Service cost: $8300

The movers were friendly and hard working, but they did major damage to my furniture, including an $1800 solid wood mates bed and left nails protruding into my almost new mattress puncturing it. They KNEW they hadn't assembled it correctly but didn't tell me. My new dining room chairs have gouges in them, each worth $150 per chair. Gouges and scuffs to a wooden desk. They are offering me $168 refund for all this damage! This is unacceptable. How do they get away with this? They are not careful or accountable. There is no accountability with this company. Make it right 2 Burley Men. I will write a more positive review when you pay for the damage you caused to my furniture.

Move size: 2 Bedroom Home Service cost: $1571

Too bad I didn't bother to read the reviews posted here before hiring them. Didn't arrive when they were supposed (despite booking 2 months in advance), arrived late for pick up and the same for drop off. Quote was almost 1/2 of what I ended up paying. Furniture left on its side or left for 2 senior citizens to figure out how to move it. (Not our responsibility to put furniture where customer wants it) quote from customer service. More damage done on this move than the previous 10 moves in our life. Heavy items must have been placed on furniture not designed to take weight, Just a mess from start to finish. Ended up having another company come and put things as right as they could for us. (Get a Load Off Moving A+)

Move size: 4+ Bedroom Home Service cost: $9500

I contacted Two Burly Men to move my 87 year old mother from Oliver to Kelowna, was given an estimate of $1100 for a 1 bedroom apartment, which I thought was very reasonable, it included 2 men to load (most items were in boxes, but there were some pictures that needed wrapping) it included travel time to & from Kelowna & a gas surcharge. Not a problem. They were to show up between 9 & 9:30am. I got a call at 9 to say they were just leaving Kelowna, and would be there by 10:30 and when they arrived they started working right away. They wrapped, and packed, (their names were Jeff (A) and Shawn (I think...was ‘B’...he was very nice).

‘A’ started out as a rather chatty fellow, stopping to tell us stories about his life as a roadie with bands, his driving experiences, his nursing skills, his travels...we listened and commented because, well, we didn’t want to be rude to the fellow who had all our furniture at his disposal. In reality we just wanted him to keep working to keep the hours to a minimum...oh well...small price to pay.

‘A’ was the driver of the truck, and I made a point of letting him know that he would have to be finished unloading on the other end by 5 pm because that was when the residents would be dining and the home would prefer to not have to hold the elevator for them if at all possible. He said it would be ‘no problem’. As it turns out, when he arrived to the seniors’ home, (I was already upstairs) and upon coming back down to let him know where to go I learned that he was speaking very disrespectfully to the manager and other staff because he refused to wear a mask and with that he would not be allowed into the building, which made him extremely agitated. I thought I might be able to reason with him calmly but the conversation just became more and more inflamed and he kept getting louder and louder, pushing his views on anyone who walked by. The saving grace was that my husband showed up to help hang some photos but instead ended up helping ‘B’ to move all the furniture upstairs in a pair of Birkenstocks! ‘A’ yelled and tried to push his anti-masking views onto my husband every time he went out to get another load. He commented that my husband ‘shouldn’t be in the back of the truck!‘ to which my husband replied ‘you’re right! I shoudn’t be! But I am because ‘somebody’ has to do your job for you!’ (I don’t know if ‘A’ was vaccinated...my bad, I should have insisted prior to hiring). So for 2 hours Jeff whined and complained about vaccinations and mask mandates, how he’s allergic to masks and that they hurt more than they help, how he has 4+ years of nursing experience (which is why he’s now driving a truck and moving furniture??). If he didn’t want to wear a mask he should not be in the line of work that he is in, or at the very least should make sure he isn’t moving people into places where masks are still required.

In the end, I called the management ‘C’, explaining my situation to her and was told that they would deduct $150.00 from the final bill to compensate my husband for his time!! (remember I was given an estimate of $1100) and now the bill came down to $1648.11!! Who is their estimator??? Literally the worst experience I’ve ever had with a moving company! Would recommend them to absolutely NOBODY!

Move size: 1 Bedroom Home Service cost: $1800