2 Burley Men Moving

2 Burley Men's long distance haulers Kenny and Tristan, communicated with us frequently, clarifying payment protocol and providing updates on estimated time of arrival. They worked cheerfully, efficiently and carefully, treating our possessions with respect (with the exception of loading a dresser on our TV which had been laying flat). They listened to our placement instructions and followed them precisely. Using movers took the stress out of transporting our possessions.

However, we were very disappointed with the booking agent and the large discrepancy between the quoted estimate and the final cost, which was more than double the estimate. The agent, who was given the information re the size of the storage units and the type of contents did not provide an accurate weight estimate, which was very frustrating! The agent also quoted a $850 poundage cost, an increase of about 33%, from the time of our original conversation and when we actually hired the company. When questioned, he reduced it by $100 dollars. We thought a 33% increase within roughly a year was quite excessive and the overall cost was somewhat higher than anticipated.

We're glad the move is done and we are very appreciative of Kenny and Tristan's work.

Move size: Partial Move Service cost: $5810

My move went well. The guys were on time.I decided to go with 3 guys to make the move go faster. I feel so bad because the one guy who was in charge, I forgot his name. He was awesome!! He was careful and knew his job. I believe the other 2 guys were Juan and Tim? There were some heavy pieces, like my leather couch, and they managed to get that into the suite I currently am living in. They wrapped all my furniture and they set the beds up too. I thought they were very professional and they did a great job!! This is my third move with the company and I have always been impressed. I will definitely use 2 Burley Men again.

Move size: 2 Bedroom Home Service cost: $700

We moved from Ab to BC a month ago, we signed on for delivery on Aug 1, our stuff didn't get delivered until the 11th. Also no efforts to contact us were made at all. We tried calling every day from the 2nd on, sometimes we got through and sometimes no one picked up, then they changed the 1 to a 7 on the paperwork saying the delivery date was the 7th, and they still didn't get there until the 11th. They have refused to offer us any compensation even though we had to make new arrangements about where to stay and eating out ect. for all that time, and we were moving with two small children and two big dogs. Would not recommend them to anyone because of of their lack of communication and refusal to help us even though they were clearly in the wrong. They told us they wouldn't unload our stuff until we paid in full, and we were told we could dicker about the bill later. So we have tried talking to them only to get our numbers blocked. We are very easy going people to deal with and this is the first review I have ever took time to leave. Thanks for listening!

Move size: 2 Bedroom Home Service cost: $5600

I was very disappointed with the job. I went the extra mile and ensured that there was a parking spot in front of the house, put cones out to ensure they would have a spot. On arrival I was handed the contract with the change of cost for travel time. The company charges for 15 minutes out yet in was changed to 30 minutes. I was told they came from Esquimalt and they were being paid $15.00, I advised I wasn't going to argue and left it at $30.00 it went downhill from there, one worker stayed in the truck, while the other dragged and carried, I say dragged as both my couch and mattress were pushed across the floor, no drop cloth on the couch or mattress, fortunately I had a mattress cover on the mattress as the cover was dirty from dragging across the floor, no covers put any article before taking to the truck. Boxes were carried two of so at a time no matter the weight, glass left on tables. The driver was proud of his speed and ability to carry more than one article, I didn't hire for speed or ability to carry more than one article, I hired to have my articles safely moved from one house to the other. I looked in the truck to see stools leaning against canvas paintings and prints. When it came time to take the bed apart they had no tools as the person booking the move did not ask me if tools were needed. I was shocked that this would not be a standard item for furniture moving. My husband ended up coming home to take the bed apart. After leaving here they went to the condo, when I arrived there the couch was standing on end in front of the main door, the loveseat in the hall on our floor. I left the building leaving my husband to supervise. The driver was very rude to me. Would recommend this company, most certainly not, they may have received an award in 2014, but doubt if they will receive another.

Move size: 2 Bedroom Home Service cost: $465

I found the guys that did the actual moving very polite and professional, however I will never use or recommend this company ever again. Breakage and water damage to my property even though it was not raining at pick up or delivery. One of three antique pieces of furniture that got wet is ruined and will require extensive restoration. Their compensation guidelines for damage is a joke. Dealing with Earl was also very disappointing, very poor customer service skills and he had no clue about my delivery, though he pretended that he did. I am still not convinced that I didn't get overcharged. Delivery of my goods were 2 days later than I had requested even though they picked up 2 days earlier than requested. I guess that gave them time to soak my goods in water?
Next time use a company that is a member of the Canadian Association of Movers because these guys are not.

Move size: 1 Bedroom Home Service cost: $2200

If I could give no stars I most definitely would. These a**holes called me 1 1/2 hours before they were supposed to show up and load us for our move to Alberta. They were supposed to be here on Monday and informed me that they couldn’t come until Wednesday. Not acceptable. I had to find another mover to come on short notice and a $1500 price increase, to come instead, which was not an easy task. 2 Burly Men were not helpful at all. I said “can’t you rent another truck?” And he laughed at me. Not f** funny I said. Thank goodness I found a great company from Kamloops to come. DO NOT HIRE 2 Burly Men. What a rip off.

Move size: 3 Bedroom Home Service cost: $2700

Absolutely the worst service I have ever received.

Originally, the time was set for 9:00 AM, they call several days later for 9:30 AM (it was only 30 minutes - we didn't mention it) I had several times, advised we need to be moved out by 12:00 PM - I was advised by their head office that this is absolutely not an issue and the movers will be there at 9:30 AM.

9:30 AM comes around the movers aren't at our house, (which is fine, traffic was AWFUL), 10:00 AM comes around and my boyfriend decides to give their head office a call, we're advised that they are running late and will be there any minute. 11:30 AM comes around, we call their head office again and are told they rescheduled us for the afternoon, which is completely unacceptable and not what we were promised. We are given the personal number of the Manager Nigel, Nigel is condescending and said he left a voicemail on my phone last night saying that they had issues with their truck and it was in the shop. Nigel swears he left a voicemail - but I had checked my voicemail every 30 minutes because we knew they were coming. He did not offer a remedy, and basically said there was nothing we can do.

So I have to call my Dad is absolute tears (NOT TO MENTION SEPTEMBER 30TH IS MY BIRTHDAY) and he was forced to spend the entire day moving out things. The reason we hired movers was so we could celebrate my birthday with our friends who came out of town for my birthday, but instead it was spent in tears because of the broken promises of this company.

We will be reaching out for further compensation from the company as we were charged strata fees because we had to be out by 12:00 PM. We'd also like to mention that they would be moving about 6 pieces of furniture (we had already brought outside of their convenience) and 10 medium sized boxes.

Thanks for the disappointment.

Move size: 1 Bedroom Home Service cost: $130

We hired 2 Burley Men to pick up an Ikea order and bring it to our office. The process for setting the move up was seamless (and I had to make a change). The guys were early well prepared, and they texted me several times with their whereabouts. They were polite, treated the boxes with care and prompt. Very easy to get along with and no problems whatsoever. I will use them for moving from now on. We had a terrible experience with another company so it was a relief that they were so good. Great experience!

Move size: Partial Move Service cost: $157