2 Burley Men Moving

We have used 2 Burley Men many times for local and distance moves over the past 10 years - NEVER again!

Recently did a move from a small Vancouver apartment to the island and they chose not to honour the verbal quote they gave us. “No more than $1200,” we were told. Charged over $1800! Terrible customer service afterward. Rude, defensive, indignant, dismissive, not willing to budge or negotiate. I used to recommend this company, now I will tell everyone I know to avoid them at all costs. Shysters.

Move size: Studio Service cost: $1880

If I could give 0 stars I would. Do yourself a favour and choose literally any other company. They were 3 hours late to my reservation, due to my truck breaking down. They did not call me to let me know they would be late until after my booking time had started. The movers themselves were slow and inefficient, taking an hour to load a single bedroom, which I had already had everything waiting outside for them. The truck then broke down again holding us up for another hour, they didn’t have any jumper cables or thought to call their manager for help, so I had to run around the neighborhood looking for cables and a truck to jump. They got the truck going again and were about 5 minutes behind me, yet somehow took over an hour to drive to my new apartment when it took me only 30 minutes. The movers seemed inebriated when unloading my things, and one of them sat there doing nothing while making the new guy (it was his first shift) do everything.

On top of all of that, they made me sign the papers before I was aware of how much they’d be charging me. On the invoice, they miscalculated times and overcharged me. I am now trying to settle the bill with the company for what I believe is fair, as I kept track of the timing that day and have several witnesses. Instead of correcting the bill or honouring their statements that they would waive travel time due to all of the issues we ran in to, they are threatening legal action.

Do NOT reserve with this company, you will be overcharged for crappy service and you are better off elsewhere.

Move size: Studio Service cost: $500

The movers arrived 2hrs late for our move, they then ranted for the duration of the move about how much they hated their jobs and the branch they were helping out at. The truck from the Langley branch was filled with garbage and trash and my belongings were stored right along side pizza boxes and other crap. They then dropped boxes and broke fragile items due to rushing and over stacking to compensate for their lateness. When I called to complain I was offered 15% off a future move and told they couldn't help me because this was just usual moving stress. The poor customer service, gaslighting from the man taking my complaint and the disgusting conditions of their truck are more than enough reason to stay away!

Move size: 1 Bedroom Home Service cost: $680

While there was a delay at the start of the move by 1 day due to them being really busy , the crew kept in close contact with me and I was very happy with the level of communication. The crew was from Edmonton and they did a great job! They wrapped all our furniture with care and everything made it to our destination in one piece. They were polite , courteous, and very careful. No damage at either locations. The price quoted was what I was charged as I didn't exceed the 6000 lbs standard for their fee. And by far the best rate compared to any other company I got a quote from. I will definitely use this service again. Again shout out to the Edmonton crew fantastic job!

Move size: 2 Bedroom Home Service cost: $3228

All around the worst experience. I booked them July 18th for a Sept 1st move. They never showed or called, they were suppose to be there at 9am. I ended up calling them and they were running behind from a move from the day before. They showed up at 330PM. By the time we got to the new place it was after 9PM because they were so late to begin with. The driver was unable to make a turn on my road with his 36 foot truck even though Sleep countries 40 foot truck had no problem at all. They some how backed into someone's fence on the road as well. They ended up leaving. The next day I heard nothing so I called around and I eventually got Cheryl who deals with these situations and she said they were loading a smaller truck for me and I had to just wait all day/night until they showed up because she couldn't give me a time. I told her I was a single mom with a 5 year old and they had my furniture. She asked if there was somewhere I could drop my kid off (there wasn't). I got a call at 9pm and they said they would be there at 9am the next day, they never showed. They showed sometime after 12pm with the same truck. I had to go find a Uhaul because they refused to even try it. I had to spend $100 on a uhaul and I missed 3 days of work and was without my stuff for 3 days. They then billed me for $1700 way above the quote because of their mistakes. The owner Scott was even going to stop by because it was such a messy situation so the drivers said he was going to stop by and he never did. When I called to complain Cheryl said it was all my fault and that it wasn't their responsibility to even refund the uhaul amount. I am going to seek legal advise today as I have no where to go but here.

Move size: 2 Bedroom Home Service cost: $1700

Scott burley is one of the most immature individuals I’ve met in my life. Treating me like one of his lowest paid employees. Earl said they were going to send an empty truck because we were not sure of the weight. Then sending a 3 ton van for ten acre move.Thentook17daystogetourstuff. Burley you are the biggest failure. Ha ha what a joke this company is. Burley needs a good tuning up. Bunch of liar and manipulators. Tried calling 6 times but blown off every time. Every call they acted like they didn’t know me.

Move size: 2 Bedroom Home Service cost: $15000

Where to start. Very poor communication to us, with us waiting hours with no calls, and no show to unload (waited 3 days) had to stay in hotel 3 extra days

Lots of damage and broken items. They even forgot to pack

and load the front closet)

They LOST all the liquor along with numerous other items

We would NOT recommend these people to anyone

They are very poor movers

Dennis & Joyce Ebell.

Sept. 2021

Move size: 2 Bedroom Home Service cost: $5000

I had a number of issues with this company when I moved. I asked to speak with someone in their PR department but they said there was no one for me to talk with.

One of the movers broke the stand off of my 52 " flat screen TV. He said he could probably fix it but it wouldn't be very secure and would probably lean to one side. He left it lying in the middle of a high traffic area at the final destination. I had to ask him to take it off of the ground and lean it up against the wall before someone stepped on it.

I was quite concerned when we got to my new place because he went into my bathroom and did not come out for 20 minutes. I asked him a number of times if he was okay.

I asked his partner at one point if he would check on him to make sure he was okay.When he finally came out he said he had a sore back. I'm glad that he was okay. (I was also concerned that I was spending $120 an hour for the two movers). This 20 minutes was charged to me.

Meanwhile the second mover had fragile boxes on his dolly and was running down the slope with them, stopping at the last moment at the gate, gravel flying everywhere. I was shaking my head and started thinking that the scenario was out of a cartoon scene. A few days later my friend asked how the move went. When I told her about the broken TV stand, she said that didn't surprise her. The movers had stopped at her place to pick up a couch and loveseat for me. She said they had literally thrown them both into the truck. The couch first, then the loveseat on top of the couch. With such force, that the loveseat rolled over the top of the couch and landed behind it. I could go on with my move but I 'm sure whoever's is reading this gets the picture. It would be nice to hear from someone at the company but I am not holding my breath.

Move size: 1 Bedroom Home Service cost: 1045XCD

This is the second time hiring this company and both times have been what I would call a success. The one downfall was that they arrived over an hour late. I received a call to say they’d be running a bit late, but it turned into a lot late. When they did arrive they got right into the move and they moved quickly and efficiently. They stopped for a short break in what turned out to be a fairly long day. They earned it. There were a couple of small dirty marks on one wall in the new house, but other than that we have not noticed anything else. Certainly nothing to cause concern or complain about. Overall we were pleased with the three personable men that moved us and their hard work ethic.

Move size: 3 Bedroom Home Service cost: $1757

Requested a quote for moving from Calgary to Red Deer, quoted $1350+GST for 2 guys for 8 hours and gas. Set up the move for 8am. Guys showed up over an hour late and the first thing one of them asked is if I could tip them in cash. They did a decent job packing and moving, however when they put stuff in storage they damaged some furniture and totes by sliding furniture on rough concrete floor and overstacking boxes. When the bill came they wanted over $1700 for the move but could not tell me why, first it was the extra travel fees then their customer service told.me it was extra wait time which was total BS I had to wait for them. They charged me for 10 hours but only worked 8 hour, the bill says 2 hours to load and 2.25 hours to unload, no way travel was 5.75 hours. Chery from customer service was useless, blamed me and then just ignored me. I showed this to another moving company and they confirmed that this is way overcharged, $1300 is max that I should have paid. Never using them again.

Move size: 2 Bedroom Home Service cost: $1750

If your ideal move is to chase your movers for a delivery date because no one knows where your stuff went; play phone tag for 3 days with multiple employees who pass you off as someone else’s problem; finally secure a delivery date, but have things arrive damaged and broken; get charged DOUBLE what they originally quoted; find out they lost some of your items, and when you notify them, they give you a “We’ll look for it”; then proceed to chase them down for a month, only to have them tell you they can’t find it and will give you $16.80 for your lost items (which was actually around $800 worth) – then this dishonest, hell-hole moving company is for you.

These guys don’t care. Their customer service is pathetic. Their lack of communication between cities is a joke. The incompetence of the staff is laughable. They can’t even accomplish the most basic task of a moving company: deliver your client’s stuff from point A to point B. To say they are unreliable is being generous. You think you’re getting a reasonable quote when you first call. (It’s a trap!) Be prepared to pay double what you were quoted. They say they “charge by weight” but never show proof of weight. I’m just glad I escaped relatively unscathed compared to the other reviews. Their google response makes no attempt to rectify their mistakes, just says “Hope we can do better next time.” There is no next time. There will never be a next time.

If you’re looking for a mover, get a U-Haul or pay extra for a better, more reputable moving company, but stay away from 2 Burley Men.

Move size: 1 Bedroom Home Service cost: $4500

They said they were coming one day, then come the next day and only take 1/2 stuff. The truck they sent was full. Pick up the second half with another truck at 11:30pm-2am. Then over the following two days drop the stuff off. Its only a 1 bedroom. They quote is for $2700.00for the1bedroom. The first drop-off- increased to $3000.00. The second drop off is an additional 1650.00!!! The one supervisor was actually threatening and abusive, knowing our situation. Warn as many ppl as possible.

Move size: 1 Bedroom Home Service cost: $4600

The movers were friendly and hard working, but they did major damage to my furniture, including an $1800 solid wood mates bed and left nails protruding into my almost new mattress puncturing it. They KNEW they hadn't assembled it correctly but didn't tell me. My new dining room chairs have gouges in them, each worth $150 per chair. Gouges and scuffs to a wooden desk. They are offering me $168 refund for all this damage! This is unacceptable. How do they get away with this? They are not careful or accountable. There is no accountability with this company. Make it right 2 Burley Men. I will write a more positive review when you pay for the damage you caused to my furniture.

Move size: 2 Bedroom Home Service cost: $1571

These guys are horrible! More like 2 Bonehead Men Moving than anything. Booked a time for 2-3pm for them to arrive. As in many downtown apt buildings you have to block off the elevator for a move. So we got the elevator locked off from 2-5pm for a micro studio amount move. They didn’t show up until after 6pm! Wouldn’t have been so bad had they communicated with us at all. We got through to Josh around 4pm and he said they were 30 mins away. Nope. Tried calling back and was completely ignored. When they finally arrived we asked if we could possibly move the items the next day as we no longer had the elevator locked off. Nope. They said they had “scheduled” pick ups the next morning and didn’t know when the truck would be back in Vancouver again. So we had to move the items in the elevator on a busy Saturday night with people trying to use the elevator which took at least 3 times longer. The cherries on this Jubilee was that we were fined $300 from the strata and the items arrived with chip and dings in them. Their reply when asked, “Stuff happens”. DO NOT use these guys!

Move size: Studio Service cost: $2000

Everyone I dealt with was polite and helpful. My goods all arrived intact.

The lower review is down to a huge disparity between the estimate and the final charge. It was $800+ more than the estimate or some 55% more than the estimate.

While estimates are rarely spot on, this disparity shows either incompetence in estimating work or habitual practice. Based on other reviews, and even comments by staff, it is a continuous issue. This makes them a risky vendor to employ as it can really damage your budget.

Plus they take payment with credit card over the phone and write down your card number on the invoice - a very insecure and archaic practice. As such I’d be unwilling to use them again in the future or recommend them to others.

Move size: 2 Bedroom Home Service cost: $2350

They do not know how to move a piano properly. They damaged the piano during the move and the movers would not take reasonability for the damage they cause. When confronted about the damage, the movers became rude and aggressive towards us.

Do not let them touch your piano!

They were also asked beforehand specifically to wear a mask when entering our house, but the one of the movers did not come with a mask and entered our house anyways without a mask.

Additionally they did not use any floor covering to protect the flooring when moving the piano and did not wear booties when wearing their shoes inside while walking across carpet.

I strongly recommend others against using 2 Burley Men Moving and will not be using them again in the future.

Move size: Partial Move Service cost: $495

The 2 men who picked up our stuff were awesome. The other two out of Edmonton should not be in the business without further training in handling goods. The cost of the move went from 6500 dollars to 8300 dollars. Our furniture came on two trucks days apart. The second load went from Oliver area to Calgary, Red Deer and then on to Edmonton then back to our place. Disgusting service in my opinion and grossly overpriced. Some items broken. Had I known they would never have been called for the job. I am positive there are more out there much better. Why send a truck to pick up our stuff when it won't fit?? Never again will we use this company. The dispatcher has no clue how the choices made affect the customer.

Move size: 2 Bedroom Home Service cost: $8300

Too bad I didn't bother to read the reviews posted here before hiring them. Didn't arrive when they were supposed (despite booking 2 months in advance), arrived late for pick up and the same for drop off. Quote was almost 1/2 of what I ended up paying. Furniture left on its side or left for 2 senior citizens to figure out how to move it. (Not our responsibility to put furniture where customer wants it) quote from customer service. More damage done on this move than the previous 10 moves in our life. Heavy items must have been placed on furniture not designed to take weight, Just a mess from start to finish. Ended up having another company come and put things as right as they could for us. (Get a Load Off Moving A+)

Move size: 4+ Bedroom Home Service cost: $9500

I contacted Two Burly Men to move my 87 year old mother from Oliver to Kelowna, was given an estimate of $1100 for a 1 bedroom apartment, which I thought was very reasonable, it included 2 men to load (most items were in boxes, but there were some pictures that needed wrapping) it included travel time to & from Kelowna & a gas surcharge. Not a problem. They were to show up between 9 & 9:30am. I got a call at 9 to say they were just leaving Kelowna, and would be there by 10:30 and when they arrived they started working right away. They wrapped, and packed, (their names were Jeff (A) and Shawn (I think...was ‘B’...he was very nice).

‘A’ started out as a rather chatty fellow, stopping to tell us stories about his life as a roadie with bands, his driving experiences, his nursing skills, his travels...we listened and commented because, well, we didn’t want to be rude to the fellow who had all our furniture at his disposal. In reality we just wanted him to keep working to keep the hours to a minimum...oh well...small price to pay.

‘A’ was the driver of the truck, and I made a point of letting him know that he would have to be finished unloading on the other end by 5 pm because that was when the residents would be dining and the home would prefer to not have to hold the elevator for them if at all possible. He said it would be ‘no problem’. As it turns out, when he arrived to the seniors’ home, (I was already upstairs) and upon coming back down to let him know where to go I learned that he was speaking very disrespectfully to the manager and other staff because he refused to wear a mask and with that he would not be allowed into the building, which made him extremely agitated. I thought I might be able to reason with him calmly but the conversation just became more and more inflamed and he kept getting louder and louder, pushing his views on anyone who walked by. The saving grace was that my husband showed up to help hang some photos but instead ended up helping ‘B’ to move all the furniture upstairs in a pair of Birkenstocks! ‘A’ yelled and tried to push his anti-masking views onto my husband every time he went out to get another load. He commented that my husband ‘shouldn’t be in the back of the truck!‘ to which my husband replied ‘you’re right! I shoudn’t be! But I am because ‘somebody’ has to do your job for you!’ (I don’t know if ‘A’ was vaccinated...my bad, I should have insisted prior to hiring). So for 2 hours Jeff whined and complained about vaccinations and mask mandates, how he’s allergic to masks and that they hurt more than they help, how he has 4+ years of nursing experience (which is why he’s now driving a truck and moving furniture??). If he didn’t want to wear a mask he should not be in the line of work that he is in, or at the very least should make sure he isn’t moving people into places where masks are still required.

In the end, I called the management ‘C’, explaining my situation to her and was told that they would deduct $150.00 from the final bill to compensate my husband for his time!! (remember I was given an estimate of $1100) and now the bill came down to $1648.11!! Who is their estimator??? Literally the worst experience I’ve ever had with a moving company! Would recommend them to absolutely NOBODY!

Move size: 1 Bedroom Home Service cost: $1800

We chose 2 Burley Men because they were a local company. The first few reviews we looked at were all positive. Unfortunately they are running the biggest scam ever. We were quoted roughly $3500.00. My husband called on the Wed before they were scheduled to come and Earl stated that the movers would call two days before the two day window that we had to pick from which was a Sat. or Sun. My husband asked if he wanted an inventory and Earl just said -just keep packing. When they didn't call on Thurs. we assumed they would be coming on Sun. When we did not get a call on Friday, we called the Victoria number and we were told they would get back to us with an answer. No call back. I finally called late that afternoon and got Earl who was condescending, rude and obnoxious. When he answered, it was a bad connection, and when I mentioned it, he abruptly stated "deal with it...wait Wendy" (he knew who I was by my phone number), put me on hold and then came back to say the movers would be there at 9:00 the 17th. I asked politely is that Sat. or Sun--He yelled back in a very condescending manner very slowly and rudely with "Yes, 9 on Sun the 17th. I had the call on speaker and my husband could not believe his ears.

On Sat. the movers called and asked what time to come on Sun. (I thought that had already been confirmed with Earl), so I said 9:00--and he actually asked if that would be 9 am or pm. Strange question-why would they start loading at 9 pm?

They actually arrived at 10:30am and spent the first 45 minutes rearranging the truck because it was 3/4 full and they said we had more stuff than they thought we would. Maybe the inventory we asked about should be considered. They started loading at around 11:30. So they packed some of our belongings and when they realized it was not going to all fit they called their boss and he told them to figure it out. At 2:30pm they drove away with half of our stuff, left our kitchen table and chairs in our yard along with other items and said they would be back with another truck.

We had to ask a friend to wait for them because we had a six hour drive ahead of us. They finally came back at 7:30pm and went about loading one item at a time-our friend, who has a bad back decided to help because they were moving so slowly and she did not want to be there until midnight at the rate they were moving, and they left close to 9pm.

We were told that they would call us the day before the delivery with a time. No call. We had the movers' number because our friend needed it for contact when they came back with the second truck (which broke down when they were leaving), so we called them to find out that they were still working on a schedule but most likely would be on the Thurs. (four days after loading), but they would call when they had a definite time frame--no call. We had a 45 min. drive to get to our new home so we asked them to give us a heads up so we could meet them on time--no call. We called them and they said that they were an hour away, but the truck broke down so they were discussing with the boss what they should do. They finally showed up close to noon. They did not have a receipt of the weight from the weigh scale, and with no proof of weight they were charging us $4197.53 for the first load. They make you sign and pay before they unload, so you cannot tell if anything is damaged. They take your credit card number and phone it in--very insecure.

We noticed our ladder was not there and there were many items that were damaged.

We got our second load four days later and the charge for that load was $4508.91. We were shocked! Plus they wanted us to pay for the transfer once again--it was not our fault that they had to use two trucks-all of our belongings should have been on one truck and delivered one time. They take three loads from three different people and charge each one $800.00 for the transfer (which covers gas, hotel and food for the movers) The gas came to $1000.00--where does the rest of the $2400.00 go?

We had major damage to our kitchen table, our outdoor furniture that we had just purchased ($3000.00 worth), a floor lamp that belonged to my deceased parents, no ladder, no area rug or underlay ($500.00 purchase), broken bike mirror and major stress from the whole process that we went through and they came back with $400.00 compensation, after many phone calls and emails.

We are putting this behind us as a very bad moving experience, but would like to warn others to beware of these scammers.

We were told when we booked that they had insurance, but when it came time for us to be compensated we were told that they don't have insurance.

Very bad business management and absolutely no customer service or satisfaction.

Wendy and Mike Southworth

Move size: 3 Bedroom Home Service cost: $8706

DO NOT USE THIS COMPANY I strongly advise you not to use this company as they are a complete disgrace to the industry. My parents moved from BC to Calgary and are being taken advantage of because they are elderly. The hutch my parents had in their living room cost $2000, but they can't find it. Yes, a large piece of furniture is missing. It is certain that they are taking people's furniture and reselling it. I have contacted the police and they will be investigating this matter. Ok you lose a box but a massive hutch I don’t buy it at all. Guess what they are offering for compensation $75 dollars. They could resell that hutch even for $1000 and various items that were stolen and give my elderly parent $75 dollars their profit is $925. So not only are they taking money from people to break and lose their items they are also profiting from the resale of your lost items. You can not tell me moving from one province to another you can destroy and lose that much stuff. Also:

1. Several broken items in the move lamps dropped boxes dropped things shattered.

2. Trying to book a time for delivery was given the run around and had to contact them several times. Had to have another person there to help them they were so slow and disorganized.

3. Missing items boxes full of bedding, clothing and a massive piece of furniture.

4. Didn't mark the boxes and several things on one truck your stuff will never be found again.

5. Delivery guys so sketchy it was actually a bit frightening.

THEY ARE SCAMMING PEOPLE DO NOT USE

I will be posting a picture of the hutch if anyone sees this please contact the police.

Move size: 3 Bedroom Home Service cost: $4000