2 Burley Men Moving

Unfortunately I didn’t have a good experience from 2 Burley Men for my move from Alberta to a small town in BC and would not recommend this company. The crew was late for both pick up and drop off of my things and did not practice physical distancing or wear masks either time. There was damage to multiple items (cracked framed picture, broken leg on a standing mirror, dirty mattress) and one box was missing - all of which I was told could not be compensated as it was not covered under the protection plan. They also tried to charge $600 instead of their standard $300 for out of jurisdiction fee.

Move size: 1 Bedroom Home Service cost: $2000

Very satisfied with the move from Nanaimo to Calgary.Both crews were experienced ,courteous,and worked hard.No damage at all,and they also dismantled/rejoined some of our heavier furniture where neccessary.The cost-which included one week of storage- was lower than we expected.

If you have a full house move,I would strongly recommend using their packing service.It is a reasonable extra cost but in view of the work and stress it saves,it’s worth every dollar!!

Richard and Dee

Move size: 4 Bedroom Home Service cost: $5500

STAY AWAY! Not BBB Accredited for a reason!

They underestimate and overcharge. The majority of the movers will smoke on your property and leave the butts on your driveway.

No face masks or gloves worn.

The long haul manager E*** is rude, condescending and does not care about your lost and broken items (which there will be plenty).

Even when you go through their 'claims department', the lady C***** will not call you back.

Also their $50,000 insurance policy is NOT for your stuff, it is for their own equipment. You are not covered and you will NOT get replacement value. You will get some made up arbitrary price based on item weight and the square foot footprint it took up. Seriously. Then they will want your credit card number to give you your “compensation” ($22 for golf clubs and bag), DON’T DO IT!

They are shady at best! They ding walls, scratch wood floors, and put heavy items on boxes which are clearly labelled fragile.

They do not divide customer shipments or label anything.

It is not worth the hassle and irritation.

Move size: 3 Bedroom Home Service cost: $7000

On Sunday April 25, we hired 2 Burley Men to move locally. We had hired 2 Burley Men last July to move a one-bedroom apartment from Duncan to Nanaimo. Those movers were AMAZING, they were friendly, polite, courteous, and fast! They moved me from Duncan to Nanaimo in five hours

Very opposite this time

Less contents (without contents of my kitchen, and some already sold items), moving locally, but

going to two locations - the couch and kitchen table needed to go to my mom's house

They claimed more than six hours plus.

The 2 gentlemen this time had no communication with each other, as I would mention something to one of them, and then had to tell the other the same thing shortly after.

When asked to disassemble my bed they didn't think they had tools. They were also asked to wrap items such as mattress and mirrors, they said they would, but didn’t. My mattress was not protected and is filthy, and my dresser has scratches.

One guy was looking for a ramp, there was none, only a hydraulic back door. One guy went with each box up and down the hydraulic. It is as setting a table, bringing each plate by itself.

They went to the wrong location, when asked they drove away, without explanation.

It took them about 2.5 hours to unload the truck at the first location..

The kitchen table with chairs (supposed to go my mom’s house) were unloaded several times.

The way boxes were put into my bedroom was completely unorganized to the point where they quickly ran out of room, and ended up leaving more than half of my boxes outside the house,

I now have to personally move them inside.

The pieces of my bedframe were left on the ground in the middle of my room with the mattress on top of them, leaning against my dresser. As the pieces of my bed are wood, and the ground is wood, the lack of friction caused that entire pile to fall.

I went to get them gatorade, and a couple snacks from 7-11, they just took it and walked away. I understand I'm not paying for manners, but still.

When finally finished, they left the door open, said nothing to my sister, and just left.

By the time they got to my parent's place, both my parents (who are both over 70) and myself helped unload the couch to expedite the process.

I'm not even sure what the gentlemen's names were, they did not introduce themselves, and I didn't get the waybill at the end.

I had been hoping to go into work that afternoon, but since it took much longer than anticipated, not only was I unable to go into work, but with the amount that I had to help, I quite severely injured my back and was unable to get out of bed yesterday.

Talking with a lady named Cheryl from the claims department, and she had the unbelievable suggestion to give me “10% of my next move”

Move size: Partial Move Service cost: $500

We have used 2 Burley Men many times for local and distance moves over the past 10 years - NEVER again!

Recently did a move from a small Vancouver apartment to the island and they chose not to honour the verbal quote they gave us. “No more than $1200,” we were told. Charged over $1800! Terrible customer service afterward. Rude, defensive, indignant, dismissive, not willing to budge or negotiate. I used to recommend this company, now I will tell everyone I know to avoid them at all costs. Shysters.

Move size: Studio Service cost: $1880

If I could give 0 stars I would. Do yourself a favour and choose literally any other company. They were 3 hours late to my reservation, due to my truck breaking down. They did not call me to let me know they would be late until after my booking time had started. The movers themselves were slow and inefficient, taking an hour to load a single bedroom, which I had already had everything waiting outside for them. The truck then broke down again holding us up for another hour, they didn’t have any jumper cables or thought to call their manager for help, so I had to run around the neighborhood looking for cables and a truck to jump. They got the truck going again and were about 5 minutes behind me, yet somehow took over an hour to drive to my new apartment when it took me only 30 minutes. The movers seemed inebriated when unloading my things, and one of them sat there doing nothing while making the new guy (it was his first shift) do everything.

On top of all of that, they made me sign the papers before I was aware of how much they’d be charging me. On the invoice, they miscalculated times and overcharged me. I am now trying to settle the bill with the company for what I believe is fair, as I kept track of the timing that day and have several witnesses. Instead of correcting the bill or honouring their statements that they would waive travel time due to all of the issues we ran in to, they are threatening legal action.

Do NOT reserve with this company, you will be overcharged for crappy service and you are better off elsewhere.

Move size: Studio Service cost: $500

The movers arrived 2hrs late for our move, they then ranted for the duration of the move about how much they hated their jobs and the branch they were helping out at. The truck from the Langley branch was filled with garbage and trash and my belongings were stored right along side pizza boxes and other crap. They then dropped boxes and broke fragile items due to rushing and over stacking to compensate for their lateness. When I called to complain I was offered 15% off a future move and told they couldn't help me because this was just usual moving stress. The poor customer service, gaslighting from the man taking my complaint and the disgusting conditions of their truck are more than enough reason to stay away!

Move size: 1 Bedroom Home Service cost: $680