2 Burley Men Moving

We hired 2 burley men to move us to a town 20 min away. They were 20 min late and when they got there, the driver promptly told us we had not packed our boxes correctly.
Moving into our brand new home they damaged the bannister and walls. They also pulled hard on our sofa( 6 months old) and damaged it so that reclining is now very difficult to do. After chasing them down for 2 months, they said that they won’t cover our sofa and they will only give us 60.00 to fix the bannister . The home was new. The driver insisted on writing down our credit card info. My wife stated that she would not and the driver got a angry that he left as my wife was calling the company. It was horrible and now we are left with the bill to fix their incompetence.

Move size: 3 Bedroom Home Service cost: $1400

My experience in dealing with 2 Burley Men has been awful. There was an utter lack of disrespect for my stuff from the moment they arrived to offload. No coverings were put down on my floor to protect my new carpet. The very first item was carried in and smashed a decent sized hole in my brand new wall. Another larger hole followed. To top it all off, they lost the key to my storage locker (after having promised it would be in good hands) and lied about having found it and mailed it in. I have repeatedly tried to follow up with them about recovering the deposit for the storage locker key – I keep getting promised a call back and yet no response. Please do not use this company. They have shown a complete disregard for their customer.

Move size: 2 Bedroom Home Service cost: $2500

Office managed to fit my job in last minute. Arranged for a windows of 2 days but ended up the morning of the third due to ferry delays.
Dustin and Warren arrived and wrapped all furniture as they moved it into their truck and secured everything.

They stayed in contact with us the entire time from pending arrival to 15minutes away from arriving with delivery.

Polite and courteous they unloaded the truck, unwrapped everything and moved to where it went.

Overall fantastic experience, the invoice was quite reasonable and no damage to anything.

Move size: 2 Bedroom Home Service cost: $950

Last month I used this company to move from Victoria to Nanaimo and

I have reached out and given this company ample opportunity to right their wrong and all they offered was five dollars back for a hinge and I haven't even recieved that.

The workers did not conduct their job in a timely manner what so ever. The driver arrived reeking of weed, which is not a problem in your own time but definetly an issue well working and driving under the influence. It took over 10 hours to move a one bedroom apartment with minimal furniture and 37 boxes. I was quoted between $700-$900 for this move $900 being the maximum for a move my size, I inevitably ended up being charged $1176.25. When I questioned this I was threatened by the worker and was told that their office employees don't know anything about moving times so they can't quote accurate pricing. I was additionally advised by this same worker not to get any additional moving insurance as they would move my belongings with care, lesson learned on my behalf. They ended up breaking my nightstand, bbq and I have found numerous scratches on my furniture and new floors.

The property management of my new building was stunned by the length of time it was taking to move my belongings in and one manager asked that they please get everything in a more timely fashion as it was time to lock up the building for the night, the worker then snapped at him and was very rude. Which as a new tenant concerned me to have someone I've hired speak to my new landlord in such a manner. I would also like to point out my move started at 9:20 in the morning, it took 3 and half hours for the drive from Victoria to Nanaimo alone. I asked what took them so long as there were no accidents or traffic. They admitted they stopped for lunch yet still charged me for this time.

I hired this company hopeful that it would make the move less stressful as I was recovering from a broken leg, unfortunately it ended up adding more stress. This company and its employees are completely unprofessional.

I can't imagine how long it would take or how much they would charge to move an entire house.

Move size: 1 Bedroom Home Service cost: $1176

Our move from Kelowna back to Edmonton was an absolute nightmare. We were left high and dry with 1/4 of our household stuff and had to scramble to get a u-haul. The amount of damage to our items were extensive and boxes lost. The movers disassembled items, which were then damaged and we again were left picking up the pieces. The company would not take accountability or responsibility for the extensive damage and paid us $139.00 which included us paying a deductible of $50.00. We would NEVER use this company again.

Move size: 4 Bedroom Home Service cost: $5000

Get your quote in writting! No matter how nice Earl and Scott are over the phone, get it in an email. I was quoted $1425.00 plus $50 for approximately 1500 lbs, but it would be weighed at the scale and we would only pay for actual weight. When the truck arrived 2 days after scheduled date, the driver hands us a bill for $2362.50. When I mentioned my original quote and requested a copy of the weigh scale bill, I was told that they didn’t have a weigh scale and that there was a minimum of 2000 lbs. I contacted Scott immediately and he said there is a 2000 lb min and was very rude and told me I either pay the bill or they take my stuff and I hire another moving company to collect it and deliver it. WOW, WOW, WOW! I paid the bill as I felt I had no choice as I needed my stuff 2 days prior. The driver did show me a scale receipt dated March 11, for 1409 lbs and said that was how much our stuff weighed, but he would not provide me with a copy. I waited a few days and then called up Earl to talk about how they treated me and gave him the opportunity to make things right. His response was, “We feel that’s a fair price for the move.”

Scott and Earl, I think you need to reevaluate your customer service! This is not how you treat people! I hope this review can prevent somebody else from being bullied by this company! Based on other reviews, it is clear that this company is not the company you want for a long haul move!

Move size: Studio Service cost: $2400

I had to call this moving company because the first ones I called GOOD MEN. moving company did not show up I tried calling them and texting them ignore my calls and then they kept saying yes will come they DIDNOT come March 28. John said he promised to come in the next day which is March 29 at 7 AM once again no-show!! Then I found this company, starting with Scott and then moved onto Josh which in turn he brought Ryan to help him, they saved my weekend..They were on time they even wrapped all my belongings like it was a brand new baby, moved everything carefully. They were friendly, they worked very hard to get everything done and they Got everything moved out then in to my new place in a timely fashion. Then at night I happen to mention I was getting a couch delivered the next day which of course with Covid no one is delivering inside the house so they offered to come back the next day after their shift to Bring in my couch and put it together. Amazing two guys once again thank you so much Josh and Ryan. I Recommend this company to everyone.

Move size: 3 Bedroom Home Service cost: $1000

Hi Cheryl,

I am shocked at your company's behavior. You mentioning more than once, "I bet you don't have a written quote". I have a witness when your employee provided a quote of $1000 to $1500. Never was there a mention of the costs going beyond the $1500 quote. He also explained the truck would be going back to the Victoria headquarters after dropping the oven off, not back to Vancouver.

I am baffled to see two ferry trips being charged at a staggering 568 dollars. Additionally, the entire move was so poorly planned. Your dispatch was not even aware of the current ferry schedule for May, I provided them with that information the day of the move.

Prior to booking with 2 Burley Men, I explored a number of quotes and 2 Burley Men came in on what I thought was affordable at $1500 at the higher side of the quote. I don't have any additional funds to cover this substantial margin of error of $882.48. Because of the vagueness of his quote, the eventual figure being 37% above the original quote, it is my view the estimator should be held to that original figure. The estimator is baiting potential customers with low estimates and switching the end figure with hidden costs such as additional ferry costs (not communicated) and added travel time. This is fraud where a business offers low quotes on a price for a service attempting to draw the customer into choosing them.

I am a local business owner in Victoria and I am absolutely appalled by these sleazy business tactics. The fact that you asked me again and again if we have a written quote is only evidence that you are conducting a bait and switch scheme.

I am not happy with this. I trust you will honor the $1500 quote you provided me and accept the check I will be providing for the agreed upon cost.

Regards,

Ryan.

Move size: 2 Bedroom Home Service cost: $2600

2 Burley Men damaged our furniture, household goods and art in the summer 2019 in a move from Calgary to Vancouver Island. They would not pay the damages of $6,000 so we took them to court in Nanaimo and, after a settlement conference in February 2020, we received Judge Blake's written statement ordering 2 Burley Men to immediately pay us $3000. Scott Burley assured the judge he would pay the judgement the next day and did not. With the courts closed for Covid, he is evading payment. It is now May 29 and still no payment. Mr. Burley has now been ordered to attend a Summons To A Payment Hearing in September, 2020 in the same court in Nanaimo. The Summons requires Mr. Burley to give us his bank account numbers and vehicle VIN numbers so that we can take the next step in this difficult process.

Move size: 4 Bedroom Home Service cost: $15000