2 Burley Men Moving

I contacted Two Burly Men to move my 87 year old mother from Oliver to Kelowna, was given an estimate of $1100 for a 1 bedroom apartment, which I thought was very reasonable, it included 2 men to load (most items were in boxes, but there were some pictures that needed wrapping) it included travel time to & from Kelowna & a gas surcharge. Not a problem. They were to show up between 9 & 9:30am. I got a call at 9 to say they were just leaving Kelowna, and would be there by 10:30 and when they arrived they started working right away. They wrapped, and packed, (their names were Jeff (A) and Shawn (I think...was ‘B’...he was very nice).

‘A’ started out as a rather chatty fellow, stopping to tell us stories about his life as a roadie with bands, his driving experiences, his nursing skills, his travels...we listened and commented because, well, we didn’t want to be rude to the fellow who had all our furniture at his disposal. In reality we just wanted him to keep working to keep the hours to a minimum...oh well...small price to pay.

‘A’ was the driver of the truck, and I made a point of letting him know that he would have to be finished unloading on the other end by 5 pm because that was when the residents would be dining and the home would prefer to not have to hold the elevator for them if at all possible. He said it would be ‘no problem’. As it turns out, when he arrived to the seniors’ home, (I was already upstairs) and upon coming back down to let him know where to go I learned that he was speaking very disrespectfully to the manager and other staff because he refused to wear a mask and with that he would not be allowed into the building, which made him extremely agitated. I thought I might be able to reason with him calmly but the conversation just became more and more inflamed and he kept getting louder and louder, pushing his views on anyone who walked by. The saving grace was that my husband showed up to help hang some photos but instead ended up helping ‘B’ to move all the furniture upstairs in a pair of Birkenstocks! ‘A’ yelled and tried to push his anti-masking views onto my husband every time he went out to get another load. He commented that my husband ‘shouldn’t be in the back of the truck!‘ to which my husband replied ‘you’re right! I shoudn’t be! But I am because ‘somebody’ has to do your job for you!’ (I don’t know if ‘A’ was vaccinated...my bad, I should have insisted prior to hiring). So for 2 hours Jeff whined and complained about vaccinations and mask mandates, how he’s allergic to masks and that they hurt more than they help, how he has 4+ years of nursing experience (which is why he’s now driving a truck and moving furniture??). If he didn’t want to wear a mask he should not be in the line of work that he is in, or at the very least should make sure he isn’t moving people into places where masks are still required.

In the end, I called the management ‘C’, explaining my situation to her and was told that they would deduct $150.00 from the final bill to compensate my husband for his time!! (remember I was given an estimate of $1100) and now the bill came down to $1648.11!! Who is their estimator??? Literally the worst experience I’ve ever had with a moving company! Would recommend them to absolutely NOBODY!

Move size: 1 Bedroom Home Service cost: $1800

We chose 2 Burley Men because they were a local company. The first few reviews we looked at were all positive. Unfortunately they are running the biggest scam ever. We were quoted roughly $3500.00. My husband called on the Wed before they were scheduled to come and Earl stated that the movers would call two days before the two day window that we had to pick from which was a Sat. or Sun. My husband asked if he wanted an inventory and Earl just said -just keep packing. When they didn't call on Thurs. we assumed they would be coming on Sun. When we did not get a call on Friday, we called the Victoria number and we were told they would get back to us with an answer. No call back. I finally called late that afternoon and got Earl who was condescending, rude and obnoxious. When he answered, it was a bad connection, and when I mentioned it, he abruptly stated "deal with it...wait Wendy" (he knew who I was by my phone number), put me on hold and then came back to say the movers would be there at 9:00 the 17th. I asked politely is that Sat. or Sun--He yelled back in a very condescending manner very slowly and rudely with "Yes, 9 on Sun the 17th. I had the call on speaker and my husband could not believe his ears.

On Sat. the movers called and asked what time to come on Sun. (I thought that had already been confirmed with Earl), so I said 9:00--and he actually asked if that would be 9 am or pm. Strange question-why would they start loading at 9 pm?

They actually arrived at 10:30am and spent the first 45 minutes rearranging the truck because it was 3/4 full and they said we had more stuff than they thought we would. Maybe the inventory we asked about should be considered. They started loading at around 11:30. So they packed some of our belongings and when they realized it was not going to all fit they called their boss and he told them to figure it out. At 2:30pm they drove away with half of our stuff, left our kitchen table and chairs in our yard along with other items and said they would be back with another truck.

We had to ask a friend to wait for them because we had a six hour drive ahead of us. They finally came back at 7:30pm and went about loading one item at a time-our friend, who has a bad back decided to help because they were moving so slowly and she did not want to be there until midnight at the rate they were moving, and they left close to 9pm.

We were told that they would call us the day before the delivery with a time. No call. We had the movers' number because our friend needed it for contact when they came back with the second truck (which broke down when they were leaving), so we called them to find out that they were still working on a schedule but most likely would be on the Thurs. (four days after loading), but they would call when they had a definite time frame--no call. We had a 45 min. drive to get to our new home so we asked them to give us a heads up so we could meet them on time--no call. We called them and they said that they were an hour away, but the truck broke down so they were discussing with the boss what they should do. They finally showed up close to noon. They did not have a receipt of the weight from the weigh scale, and with no proof of weight they were charging us $4197.53 for the first load. They make you sign and pay before they unload, so you cannot tell if anything is damaged. They take your credit card number and phone it in--very insecure.

We noticed our ladder was not there and there were many items that were damaged.

We got our second load four days later and the charge for that load was $4508.91. We were shocked! Plus they wanted us to pay for the transfer once again--it was not our fault that they had to use two trucks-all of our belongings should have been on one truck and delivered one time. They take three loads from three different people and charge each one $800.00 for the transfer (which covers gas, hotel and food for the movers) The gas came to $1000.00--where does the rest of the $2400.00 go?

We had major damage to our kitchen table, our outdoor furniture that we had just purchased ($3000.00 worth), a floor lamp that belonged to my deceased parents, no ladder, no area rug or underlay ($500.00 purchase), broken bike mirror and major stress from the whole process that we went through and they came back with $400.00 compensation, after many phone calls and emails.

We are putting this behind us as a very bad moving experience, but would like to warn others to beware of these scammers.

We were told when we booked that they had insurance, but when it came time for us to be compensated we were told that they don't have insurance.

Very bad business management and absolutely no customer service or satisfaction.

Wendy and Mike Southworth

Move size: 3 Bedroom Home Service cost: $8706

DO NOT USE THIS COMPANY I strongly advise you not to use this company as they are a complete disgrace to the industry. My parents moved from BC to Calgary and are being taken advantage of because they are elderly. The hutch my parents had in their living room cost $2000, but they can't find it. Yes, a large piece of furniture is missing. It is certain that they are taking people's furniture and reselling it. I have contacted the police and they will be investigating this matter. Ok you lose a box but a massive hutch I don’t buy it at all. Guess what they are offering for compensation $75 dollars. They could resell that hutch even for $1000 and various items that were stolen and give my elderly parent $75 dollars their profit is $925. So not only are they taking money from people to break and lose their items they are also profiting from the resale of your lost items. You can not tell me moving from one province to another you can destroy and lose that much stuff. Also:

1. Several broken items in the move lamps dropped boxes dropped things shattered.

2. Trying to book a time for delivery was given the run around and had to contact them several times. Had to have another person there to help them they were so slow and disorganized.

3. Missing items boxes full of bedding, clothing and a massive piece of furniture.

4. Didn't mark the boxes and several things on one truck your stuff will never be found again.

5. Delivery guys so sketchy it was actually a bit frightening.

THEY ARE SCAMMING PEOPLE DO NOT USE

I will be posting a picture of the hutch if anyone sees this please contact the police.

Move size: 3 Bedroom Home Service cost: $4000

The 3 Burley men were really great on my move from Sooke to Langford!!

They wrapped everything and put my clothes in garment box and all my pictures in 4 big boxes.

The move out day was really ? but they did a great job despite the heat.

Friendly and professional.

Only complaint is a piece of glass was broken which they said they would compensate me for and a wooden piece broke off my sideboard. But stuff happens. Not a worry.

Move size: 3 Bedroom Home Service cost: $2800

I want to say firstly that the movers Lamont and Tristan were awesome and did an amazing job.

However, that ended when he gave me the final bill of $2900.

I was quoted $2000-$2500 for the move. I wouldn't expect the final bill to go much higher than $2500 considering the actual moving of furniture and items only took an hour at each end.

I find it a little odd that a ferry reservation wasn't booked in advance considering we had confirmed the moved over a week ago. To then see ferry charges of $579.24 made me look into the fares.

The most expensive fare for their size moving truck with 2 adults, and no discount is $159.15 each way. So a return trip would cost $318.30. We've been charged almost $260 more than we should have. That doesn't sit well with me as I also tipped both guys.

I understand this was a long distance move but the original price quoted reflected that. To be in for almost $3000 doesn't make sense.

I guess I should have done a bit more research on your company. There's a very obvious pattern of under estimating and highly overcharging. And in every case the owners response is

"Sorry to hear that your experience was not a good one."

You do nothing to make it right and obviously could care less about customer service and retention. Two of the most important things in business but I guess you guys could care less and it shows in your reviews all over the web. I'd be embarrassed about that but you guys can obviously sleep at night.

I sure hope you treat your employees better than you treat your customers because Lamont and Tristan are all stars, unlike yourself. Think it's about time you guys get your heads out of your asses and start making things right.

Unreal.....

I had to give this review 1 star because you can't post a review with 0 stars. Too bad

So looking forward to my personal

"Sorry to hear that your experience was not a good one."

Move size: Partial Move Service cost: $2900

The staff at 2 Burley Men Moving were wonderful to deal with. Lamont was thorough with communication, prior to the move, making sure that all details were discussed. Winston and Justin were incredibly kind and patient in dealing with this stressful move (some last minute packing required) etc. When a secondary stop was required to pick up a very heavy item on a third floor...all stairs....they made it look easy. With the delivery and set up they made sure items were placed in the right rooms and that everything we asked for was completed, prior to heading out for their next assignment. Movers have such a hard job, it sure takes special people. Thx Guys!!!

Move size: 1 Bedroom Home Service cost: $700

Have to agree with the others that had terrible experiences with 2 burley men! This was our second time using the company, had damage the first move but was willing to gi ve them another try. Was that a mistake! Damaged our furniture and paid out $50 for $850 worth of damage. Cheryl in service is horrible to deal with citing clauses that do not appear on your waybill so as not to pay for damage caused by her movers. They are basically able to damage all your furniture and not be responsible for any of it. All I can say is STAY WAY!!

Move size: 2 Bedroom Home Service cost: $5500

Not impressed at all, minimal attention detail. Quotes way off. Damaged items. They were responsible for the move of an elderly disabled couple and from what I saw there was very little care or regard taken. They boxed up the household items and never even marked on the box where they were from. Important medical items were misplace with no labeling and tosses in a shed at the new location. They demand payment even knowing customer dissatisfaction. Extremely dissatisfied with how the customer was treated. I actually spent two days after the move trying to sort out the mess they made during the move.

Move size: 3 Bedroom Home Service cost: $2325

We received the best service from Two Burley Men and their team Nathan, Donovan, and Richard. They were extremely helpful, professional, and worked so hard. What I really liked was the fact that each of them had their specific strengths and roles identified from the start. Donovan was a "machine" with wrapping and taking apart furniture. As a result, nothing broke in the travels. Nathan, was an excellent quarter back and expert puzzle packer. I couldn't believe how well he packed the boxes and odds and sods. Richard also worked super hard to gather everything and went the extra mile to help my elderly mother set up her heavy adjustable bed and put the heavy glass shelves in her curio cabinet when it arrived at the destination. It was very much appreciated.

Two Burley Men has a great team and my mother and I were extremely impressed with the service we received. The quote was also accurate and no surprises. I would highly recommend Two Burley Men to all my friends and family.

Move size: 3 Bedroom Home Service cost: $5000

Crew showed up on time. Super efficient and really helpful! Thank you for ensuring the move was as stress free as possible! Big shout out to both crews....it was a two part move and a bit complicated. The major move was on a super hot day and the crew had already done a small move earlier in the AM but arrived cheerful and thankful boxes etc were clearly labeled. The new place had 2 flights of stairs but everything was managed as quickly as possible. With breaks for water and pizza. Great job!

Move size: 2 Bedroom Home Service cost: $2000

Do NOT use 2 Burley Men. We did and it was a disaster. We had agreed on 2 full size trucks and 4 experienced men. They sent 1 full size truck, 1 small truck, that the movers told us was not road worthy for our 75 km move, and took more than twice as long as it should have! Then they charged for all the extra time due to the small truck and inexperienced boys. The boys that were here told us they had no experience. We paid at the end of a very long and traumatizing move, sure that it would get straightened out in the following days. We should have only paid the quoted amount and left it to them to sue us. The office staff at 2 Burley Men fully denied any overcharge and denied sending a small truck that was not road worthy. They lied about the whole thing. They are not a member of the Better Business Bureau. I tried that first, and then saw how they lied. If 2 Burley Men try to get you to pay much more than your quote, DON'T! We payed twice what the quote was, (shouldn't have) and then used the Civil Rights Tribunal process to get a full and fair refund, so we ended up paying the quoted amount. The Better Business Bureau and the Civil Rights Tribunal are time consuming, but SO worth it! Of course in hind sight, we should never have paid in full. I urge everyone to never use them to move and if you know of anyone that has been victim of overcharge, please use the Civil Rights Tribunal.

Move size: 4 Bedroom Home Service cost: $9500

The worst movers I could have ever imagined. They showed up in my tiny strata parking lot with an 8 ton truck that didn’t fit. They forgot to bring packing boxes. One of the movers appeared to be high. He could barely stand up until approx 2pm. He peed in my toilets without flushing, then walked around my townhouse with his ear buds in. The list of damaged items is too long to include here. And they simply are not accountable or apologetic for any damage they cause. I spoke to 2 different men from the office who yelled at me over the phone. The entire move was a gong show. I will carry each household item, one by one, to my next home before I would give these guys one red cent again.

Move size: 2 Bedroom Home Service cost: $3300

I had the worst experience with 2 Burley Men long distance moving. The truck continually broke down and they were unable to send another, despite being told they have 80 trucks in their fleet. They did not arrive until 11pm on the day of pick up and while dispatch kept "guaranteeing" me they would arrive between 6-7pm the drivers had not left the repair shop in a city 5 hours away until 5:30pm. Which dispatch must have known about. We did not finish loading until 4:30am. The truck then broke down again on the way to my new location and the truck did not arrive until the day after I was meant to be moved in. So I was awake for yet another 24+ hour stretch. The bill was of course higher than expected because they did not actually do a walk through to understand how much I was moving and they underestimated the weight. So we were charged almost double the initial quote. I was also told that the owner had spoken to a family member of mine and given them a discount on the bill. This was confirmed with said family member to not be true. Finally, they broke the gas line to my BBQ and instead of replacing it they have been trying to tell me they'll replace certain parts meaning I would have to repair my BBQ myself which is completely unsafe. Overall there was absolutely nothing positive about the way this company conducts business and I would not recommend them for anyone trying to do a long distance move.

Move size: 2 Bedroom Home Service cost: $8000