2 Burley Men Moving

They showed up to move our things out of the kitchen as we were getting our hardwood floors done, they damaged the hutch, inside door frame, out side door frame, floors were scratched. They dismantled the fridge completely and they weren't supposed to disconnect the water line from the fridge, but they did even though I had a plumber on his way and they didn't want to wait. The plumber showed up 5 minutes later.

Then, they came back as they had to put the fridge back together and again the damage was incredible.

They dented the fridge in 2 spots scratched the hutch again, lost the brackets for it, door frame and phantom door damaged.

Had to deal with Service - what a piece of work, as they only offered $140.00 and doesn't cover the repairs at all. Originally, said they would sand and fill, but not paint, and then the office administrator said no. After I told service about the additional damage, the person still said only $142. It doesn't matter 1 scratch or 2, so basically they can do all the damage they want and only give you so much money.

This company is brutal. Never again

Move size: Partial Move Service cost: $750

The reviews on this site of poor service, extensive damage, and poor treatment by company representatives are ALL TRUE. The two sets of crews I had were nice young men HOWEVER the damage was extensive to my property and Scott Burley and Cheryl and this company relied on weasel clauses to not take responsibility for all the damage to my property.

DO NOT EVER trust your belongings to 2 Burley Men - overcharged (bill was more than $4,000.00 to move from Edmonton to the Island when quoted circa $2,500) and there is extensive damage to my belongings, a claims process they hide behind, I was yelled at unprofessionally by the owner Scott. It is not a company I will ever ever recommend and I will be doing my best to ensure widespread knowledge 2 Burley Men will rip you off and wreck your stuff!! They are not the ones to trust EVER.

Move size: 1 Bedroom Home Service cost: $4150

Stay clear! It took 4 phone calls before they would even confirm a pick up date of June 24th, 2021. They arrived with a truck that was more than half full from a previous pick up so couldn't fit all our items even though this was a very small, partial move. They then made 2 trips to collect our items and we agreed to put it all into storage for a short while so they could figure out a plan. After 11 days without hearing from them we called them only to find out we were now looking at August for a delivery date. We then got mad, they upped the delivery to July 13 and upped our bill from $5,000 to $8,000.00 and said we had to pay in full before they would leave Edmonton. We now just want to another moving company get our belongings out of storage but they won't release our items unless we now pay $4,000.00. $4,000 for 8 hours of loading @ $130.00/hr is $1,000, not $4,000. Just a note, the actual movers were FANTASTIC! They were fast, hard working and really took care of all our belongings. This is not a complaint against them. The company itself that handles the billing and communication is HORRIBLE! They will not give us the weigh bill tickets to prove the weight charges they claim add up to $8,000. This would be super simple but they won't. My advice: record ALL your phone calls, ask to see the weigh bill tickets before and immediately after your items are loaded (follow them if necessary). Get a written confirmation of dates. Video tape your items. Or just go with another moving company. There are so many that are better!

Move size: Partial Move Service cost: $8000

They picked up MY 2 chairs from Calgary to move them to the Okanagan, then lost the chairs for 3weeks. With and absolutely no real answers and Horrible communication once they found the chairs stated they would be here in a weeks time…. 4 weeks after they picked up MY chairs they finally had them in the Okanagan, making me wait until 7:30 pm at my work to be dropped off. When the chairs finally arrived, they were torn up and would need to be fully reupholstered to save them.. The delivery driver demanded payment( I refused to pay) until I talked to his boss to discuss. Because it was 7:30 on a Saturday no bosses could be bothered to answer either my call or the drivers. So they wrapped MY damaged chairs and took them with them. This company is an absolute joke and I would 100% never recommend them. Ever. They are thieves. As far as I am concerned they just stole my belongings.

Move size: Partial Move Service cost: $630

Company was contracted by furniture store to deliver a bedroom suite to me. The guys were rude, when asked to please remove their shoes, they laughed..? When I questioned them on the type of delivery service I was getting (furniture store told me it would be "white glove"), one of the guys swore and started to return my items to the truck. They had to return after leaving as they left an item in their truck. I did not receive the legs for my bed.. furniture store had to courier new ones. Terrible experience, will never use or recommend this company.

Move size: Partial Move Service cost: $200

Moved BC to Alberta. Was quoted around $2500 was charged $4500. Most of my items were damaged. They do not cover boxes you pack yourself but also will not pack your boxes for you. They do not cover your "cheap shitty pressboard shelves". They left half my shelves in Nanaimo because "they wouldn't fit in the truck". they brought the individual shelves but not the unit they belong to. They lost the seat for my canoe. They lost the lever for my arm chair. The damaged my tv stand that was only a year old and costed over $200. The people loading the truck were very angry and swore a lot. The people unpacking a different truck 2 weeks later were very defensive and made a lot of excuses. A two week wait for my belongings, most of it damaged. The insurance claim was calculated based on an estimated cubic feet of items they do cover which got me a whole $200 that had not yet been paid to me.

Do not use their services. Hire your friends and a truck. Like pay your friends a grand each for their help. You'll still come out ahead with nothing damaged and all your stuff.

Move size: 1 Bedroom Home Service cost: $4500

Stay clear of this company. They are scammers and will destroy your property. They kept our entire household contents for over a year, and still have it all. We went to court and 2 burley men, specifically the owner, lied over and over again. The workers that arrived late to move us, took many smoke breaks, packed things I asked them not to pack, broke and scratched so many of our things (the court let us take a couple of items out of storage, so we got to see the damage), dramatically increased the price upon delivery, asked for cash, and then refused to unload our stuff if we didn’t pay more.

Move size: 3 Bedroom Home Service cost: $12880

Much thanks needs to go to Jesse and Hubba, 2 FABULOUS men who packed all our stuff from my 2 bedroom apartment in Lloydminster and delivered each and every piece of furniture unscathed to Kelowna. They were efficient and careful with every piece.
They were initially early for the pick up but was happy to grab a cup of coffee to give us another hour to finish. They managed to drop off our stuff the same day we arrived in Kelowna which made such a great difference to us.
Many thanks again to 2 Burley Men and to Jesse and Hubba!! They come highly recommended!

Move size: 2 Bedroom Home Service cost: $2500