X Van Lines LLC

Relocating to a new apartment in a busy urban area can be chaotic, but this moving team was incredible. They maneuvered through tight spaces with skill, ensuring that nothing was scratched or damaged. Their efficiency was impressive; they had everything loaded in record time. I appreciated their friendly demeanor, which made the experience more enjoyable. When we arrived, they quickly unloaded and helped set up the essentials. A fantastic service for anyone navigating city moves!

Move size: 3 Bedroom Home Service cost: $5300

If you need a moving company, then stay away from X Van Lines at all costs (8107 Chancellor Row, Dallas, TX 75247; DOT: 3391195 MC: 1089913). This was by far the worst moving company I could have hired to move several boxes of items and miscellaneous household goods cross country from Boston to Los Angeles. They promised they would do a good job and they failed to meet the minimum expectations even for a small load. If I could give a zero rating, I would. I will explain why. It is a long story, but worth the read.

The pickup in Boston occurred June 20 and we needed for them to hold the move items for a few weeks which they said would be no problem because they had their own warehouse. Then, they said they would schedule a truck for the target date we requested of July 8. They promised they could hold the items for a couple of weeks which would give them time to schedule a truck to get the items moved. “No problem” is what we were promised.

As the July 4th weekend approached, I knew it would take 4 days for the items to make the trek across the US. They said they were limited to 500 miles per day per DOT rules. Fair enough. I contacted them the weekend before the holiday to see where in the process the items were. No response.

Since we live in Texas, we booked airfare and a hotel room for my family in LA so we could meet the movers and ensure everything was unloaded. I continued to reach out via text and calls before and after our travel to LA and still got no response from them.

When July 8 came, I finally spoke with someone in Customer Service and discovered the items were still in Boston in their warehouse. Imagine my frustration after putting down about $2000 in travel costs and taking time off work to have nothing arrive after being picked up 3 weeks earlier. Had they communicated that the items were still in Boston before we left Texas, we could have moved our travel plans. When I told the CS Rep that I was unhappy, they just said that the July 8 date was just the first delivery date and they could deliver any time after that. And when I tried to ask why they didn’t contact me earlier, the rep kept cutting me off and talking over me. I just had to hang up because the rep was rude and obstinate. I went back to contacting the original sales rep that sold me on this company. He expressed shock that this had happened and promised he would help me.

Now, we fast forward to July 23. I have been texting the sales rep and the CS Rep about the status of our move for several weeks. On July 12, I provided a date range that would work for us (7/25 to 8/7) when the first suggested date they provided (7/19 to 7/23) would not work. No response from anyone at this company about when the items were scheduled for pickup in Boston for the move to LA. Then I get a call from the driver, apparently a sub-contractor, that the items will be delivered the next day on 7/24. X Van Lines didn’t bother to accommodate my request. They apparently only care about what was convenient for them.

I had told everyone at X Van Lines I spoke with or texted that we live in Texas and we needed time to plan another trip out to California. Of course they spring the moving delivery on us without any real warning while ignoring my requested dates of 7/25 to 8/7.

The sales rep who promised he would help me after the first delivery date was missed, pushed me off to the scheduling department because he had no influence on the move itself. Another empty promise made.

In the end, we got help from our awesome real estate agent who could meet the movers and sign for the delivery. The agent went above and beyond to help us. This agent knows how to treat customers.

The final cherry on top of this story is we told X Van Lines back on July 8 that trucks over 20 feet were prohibited from the community where the delivery was to be made. Did they tell the driver that? Of course not, The driver explained that this was typical behavior from all moving companies they work with. If XVan Lines had no intention of telling the driver, they should have told me to do their job for them. Pathetic.

As for X Van Lines, please heed this story of how they over-promise and under-perform. They clearly have no clue on how to communicate with customers and actually do the basics of moving items from Point A to Point B in a professional manner. Stay away from this company for your moving needs unless you want to write the next horror story on this review site.

Move size: Partial Move Service cost: $3133

A long-awaited opportunity to move to a more artistic neighborhood inspired the relocation. The moving team was not only professional but also enthusiastic about the journey ahead. They packed everything meticulously, ensuring that fragile art pieces were protected. Their teamwork was impressive, making the process efficient and enjoyable. Upon arrival, they helped create a vibrant setup that matched the new surroundings. Their positive energy truly made a difference during this transition. Highly recommend their services for any move!

Move size: 3 Bedroom Home Service cost: $5333

My name is Roger Pena. 2 weeks ago my daughter got a job in Washington. So she had to leave Texas immediately. It was so sudden but she did not have anything with her as far as furniture goes. I was scared because I was sending her inheritance through XVan Lines. I was so nervous and worried so I called customer service and some lady named Nicole got on the line. Mind you this was extremely important to me to give my daughter her inheritance. I was scared of getting scammed and I called her every day. I’m sure was a pest but she reassured me all the time that she would get it. She even called me a couple of times to see if I was ok. Because of her , she told me to the last minute the name of the driver and when they would arrived. She was God send. Nicole thank you so much for being an angel. You don’t know what it meant to me for my daughter getting her inheritance.

Move size: 2 Bedroom Home Service cost: $3400

From the initial moving quote to the final unloading, the entire process was flawless. The moving crew was on time, friendly, and handled our belongings like their own. They took the time to wrap and protect everything, ensuring nothing was damaged. Their packing services were incredibly efficient, and the move itself was completed without any issues. The team even helped with placing furniture exactly where we wanted. We appreciated their professionalism, and everything was delivered safely. I’d recommend them for anyone looking for reliable and affordable moving assistance.

Move size: 3 Bedroom Home Service cost: $5430

These movers made my cross-country relocation a breeze! From the moment I contacted them for a moving estimate, they were responsive and helpful. They offered me a clear and accurate quote and even gave me useful tips to help me prepare for the move. The crew was professional and courteous, making sure everything was packed securely and transported safely. The entire experience was stress-free, and my belongings arrived in perfect condition. I would definitely recommend their services to anyone planning a long-distance move.

Move size: 3 Bedroom Home Service cost: $5400

This was our first experience with a long-distance move, and I couldn’t be happier with how things turned out. The moving company was transparent about their moving rates upfront, and the entire process was stress-free. From packing all our household goods to unloading, the team was highly organized. They even gave us a moving checklist to ensure we didn’t miss any steps. Everything arrived safely, and on time, which was a huge relief. For anyone doing interstate relocation, this team knows how to handle it all. They made what could have been a complicated move surprisingly easy.

Move size: 3 Bedroom Home Service cost: $5366

My family and I were relocating for work, and we needed a company that could handle everything. X Van Lines took care of all the details, from packing to furniture removal. The team worked tirelessly to ensure the move went smoothly, and they were incredibly professional. They even helped us with storage solutions for items we couldn’t immediately move into the new house. We were able to focus on settling in without the usual moving stress. I’m so happy we chose them!

Move size: 3 Bedroom Home Service cost: $5400

My move was sudden and I didn’t have much time to prepare, but X Van Lines made the process much easier than I expected. They were incredibly responsive when I reached out, accommodating my tight schedule and even helping with last-minute packing. The team arrived promptly, worked efficiently, and handled everything with respect. I had a lot of delicate glassware and furniture, but they took extra care with each piece. I was also kept in the loop on the status of my move, which gave me peace of mind. Everything arrived on time and in perfect condition, which was my main concern. I definitely recommend them to anyone in need of a reliable moving company.

Move size: 3 Bedroom Home Service cost: $5344

The team’s efficiency and professionalism were unmatched. They arrived on time, fully prepared, and got straight to work. Their attention to detail during packing and loading ensured that nothing was damaged or misplaced. The crew’s friendly demeanor and positive attitude made the entire experience enjoyable. They worked tirelessly to complete the move ahead of schedule, exceeding my expectations. Their pricing was clear and reasonable, with no surprises at the end. I’m incredibly satisfied with the service provided and would highly recommend them to anyone planning a move.

Move size: 2 Bedroom Home Service cost: $5350

I was concerned that my oversized mirror would be a nightmare to move safely. The moving crew tackled it with a combination of careful padding and strategic positioning. They worked as a team to secure it in the truck without risking any scratches or cracks. Every detail was attended to, from the fragile corners to the reflective surface. I was kept updated throughout, so I knew my mirror was in safe hands. The entire process was handled with precision and care. My mirror arrived pristine, and I was thoroughly impressed with the service.

Move size: 2 Bedroom Home Service cost: $5790

When moving across the state, I was concerned about the distance and the safety of my belongings. The moving crew addressed every concern by using state-of-the-art packing materials and a tracking system. They ensured that even the most delicate items were secured and monitored during transit. I received frequent updates, which reassured me throughout the journey. Every piece of furniture and every box arrived exactly as it left my old home. The process was smooth, and I experienced no surprises at all. I’m grateful for a move that was both efficient and worry-free.

Move size: 2 Bedroom Home Service cost: $5445