X Van Lines LLC

Our move with X Van Lines was a complete disaster. The company engaged in a series of deceptive practices, including bait-and-switch tactics, exorbitant charges, and a complete lack of communication.

From the get-go, representatives Mitch and Chris promised a smooth move with their own dedicated team. They assured us they would be available every step of the way. However, on the actual moving day, both Mitch and Chris were mysteriously unreachable. Calls went unanswered, and emails remain unreturned to this day. This left us stranded with a crew of movers who spoke little to no English, making communication nearly impossible. It felt deliberately orchestrated to avoid any questions or concerns about the discrepancies from our initial agreement.

The move itself was a chaotic mess. The promised dedicated team vanished, replaced by third-party contractors who lacked professionalism. The pricing we were quoted ballooned significantly, leaving us with a final bill far exceeding our expectations. To top it all off, several essential items were missing, and numerous pieces of furniture, including irreplaceable family heirlooms from my great-grandmother, were damaged.

When we finally reached out to X Van Lines about these issues, their response was insulting. They offered a measly $200 discount in exchange for signing a "good faith agreement" that would silence us from leaving negative reviews or pursuing legal action. This further exposes their lack of integrity and willingness to exploit customers.

Save yourself the stress and heartache. Avoid X Van Lines at all costs. Choose a reputable moving company that prioritizes clear communication, customer service, and the safe handling of your belongings.

Move size: 4 Bedroom Home Service cost: $6200

My wife and I used X Vanlines for a move from MD to FL. We got free storage for 36 days, a great initial price from Mike who beat a competitor price by $1000. The initial price was $8892. The price changed after quality control Mitch inflated numbers and said we didn’t have all items on list. Mike failed to record all items. The pickup price changed again increasing to $12,100. These people are fraudulent deceitful scammers. They should not be in business.

They damaged multiple items. They lost items. They left half our items in Baltimore when delivery came and delayed the rest 2 weeks. We are in process of trying to get refund of $6500. They have yet to settle.

Move size: 4 Bedroom Home Service cost: $12100

Will never be using them again. Was told at the start that they are not a broker (i.e. they use their own company vans, movers are their own people, etc.) and all costs are upfront (aka no hidden fees). When the movers arrived (from a company called Ideal Moving and Storage), I learn that X Van Lines is in fact a broker, but at that point I couldn't do anything as I needed to have my things moved. The movers then asked for further fees (which I fought to have taken off, such as the Premium Package fee since I did all the packing myself). It was difficult to communicate my frustrations with the movers as they spoke limited to no English.

When preparing for the movers to arrive, the team at X Van Lines called two days before and was told the movers would be arriving between 8-9 AM. However, the movers reached out the morning of pick-up to inform me that they were arriving between 10-11 AM. They did not arrive until 11:50 AM.

Something similar happened for drop-off as well. I was informed by the team at X Van Lines that they would be arriving between 6-7 PM. Instead, the movers (the same ones at pick up) reached out in the afternoon of that day that they would be arriving between 8-9 PM, only to arrive at 10:30 PM.

Upon delivery of items and after I've had a chance to go through my things, there were multiple damaged/broken items and pieces missing to putting certain pieces of furniture back together. At one point, I noticed a few items missing and had to remind the movers to double-check the truck.

I've filed a claims form for damages and losses (see photos for examples), and am waiting to hear back on next steps. Based on what I have been experiencing and also reading from others' experiences, I expect that process will be difficult. Take note that if the claims do go through, the agreement is that they will only cover 60 CENTS per pound per item. If you want more coverage, it is likely that the original estimate/payments for the move would be higher.

*Will edit my review once I go through the process.

Multiple instances of empty and/or false promises. Impatient customer service agents. Customer often gets blamed for things and gas lighted a LOT.

The one star I am giving this company is purely for Linda at X Van Lines. She was the most helpful agent I've had the pleasure of working with (was very patient and understanding with me and truly helped me as much as possible). Unfortunately, I only had the opportunity to work with her only for one day.

Move size: Partial Move Service cost: $4964

• When initially agreeing to use XVan Lines to move my household goods, the total price was $7,800. At the pre-moving conversation, a week prior to the move the price increased to $11,000 and when the movers arrived the price increased to $14,410.

• I asked and was re-assured that they would provide a weight ticket, only to have the movers communicate no-one communicated to them to get a weigh ticket.

• My house move-in date changed from the initial date. When I communicated the change of delivery date to XVan Lines, I was assured this would not be a problem. Then I was called a week prior to the initial delivery date saying the goods were set to be dropped off and told from XVan lines no one had record of my communication with them about the change in date, even though I was assured multiple times from employees that the change in delivery date would be no problem.

• Multiple items were severely damaged on the move, such as my dryer which the top was disconnected from the dryer; dining room table which we cannot use the leaf or extend the table due to the damage; along with many other items. When providing all documentation for damages and compensation, the company offered to pay $75.00.

• When attempting to communicate with Xan Line representatives, I would consistently be told I would receive calls back but constantly would not get a call or communication back. I asked to talk with managers about my experiences but would not get a contact back. When asking representatives why they didn’t call me back, often the responses were that they were busy or sorry that they had forgot. I have 8 different documented instances where I was either hung up on or did not receive a phone call back from the company.

Move size: 4 Bedroom Home Service cost: $14410

My fiancé originally was quoted $1800 from the Broker(Zenith Moving group), to move our 1 bedroom of items, sent XVanlines on 5/15/26 they arrived in Houston in a shuttle and loaded everything quickly, now I did add about 4 box’s and three trash bags of cloths, to avoid the stair fee cause I stayed in a tri level apt. I moved every thing in the home (boxes bed loveseat etc.) but the T.V.’s (left so they could confirm they worked as the last move a 70inch was completely destroyed by a local mover, lesson learned) to the garage/ground floor, even though this was done the new price was now $3200 dollars. Some how my furniture now has been put on a 18-wheeler with a single driver, the driver was very aggressively informing us we would be required to pay a $450 shuttle fee because a 18-wheeler could not come on my new street, I do not use profanity so It was disappointing to hear a diver using such language in general conversation (we only wanted to know why he was saying that we would inquire yet another fee for a shuttle when our items were originally picked up in a shuttle, so I told him we would not pay that he then informed us he would take our items to a warehouse in MD. We had been in a apt. for 15 days without furniture and my fiancé was upset, I had spoke with my apartment and they confirmed a 18-wheeler could deliver there, I also called Department of Transportation and Environmental svcs. and spoke to several analysts (Roswell Williams) who confirmed their were no restrictions on my street for a 18-wheeler on my street, I spoke with police and I confirmed their was not one sign saying no trucks, lastly I took photos of several 18-wheeler trucks going up and down the street, I then called the driver (same day) and told him to deliver the items we would pay the fee, he hung up on us again so I called and spoke with a manager and he said the driver had said we never told him to deliver the items, he assured me the aggressive driver would not be delivering the items (which I had figured out by then he couldn’t he was the only one in the truck), on 5/31/26 the following day the shuttle (with 3 movers) delivered the furniture and unloaded everything in a little over a hour and were gone, I did sign the paperwork “signed under protest’ and paid the $450, The 1800 to 3200 I guess I’m good with but a $100 Chair(was dropped off of the truck and leg completely broken)was damaged so in my claim I requested the $100 for the chair and the $450 because I shouldn’t have to pay for a shuttle with extra movers because a truck clearly had no restrictions on my street, they sent over a Settlement for $75 dollars which I refused to sign.

Move size: 1 Bedroom Home Service cost: $3674

From the initial moving quote to the final unloading, the entire process was flawless. The moving crew was on time, friendly, and handled our belongings like their own. They took the time to wrap and protect everything, ensuring nothing was damaged. Their packing services were incredibly efficient, and the move itself was completed without any issues. The team even helped with placing furniture exactly where we wanted. We appreciated their professionalism, and everything was delivered safely. I’d recommend them for anyone looking for reliable and affordable moving assistance.

Move size: 3 Bedroom Home Service cost: $5430

These movers made my cross-country relocation a breeze! From the moment I contacted them for a moving estimate, they were responsive and helpful. They offered me a clear and accurate quote and even gave me useful tips to help me prepare for the move. The crew was professional and courteous, making sure everything was packed securely and transported safely. The entire experience was stress-free, and my belongings arrived in perfect condition. I would definitely recommend their services to anyone planning a long-distance move.

Move size: 3 Bedroom Home Service cost: $5400

This was our first experience with a long-distance move, and I couldn’t be happier with how things turned out. The moving company was transparent about their moving rates upfront, and the entire process was stress-free. From packing all our household goods to unloading, the team was highly organized. They even gave us a moving checklist to ensure we didn’t miss any steps. Everything arrived safely, and on time, which was a huge relief. For anyone doing interstate relocation, this team knows how to handle it all. They made what could have been a complicated move surprisingly easy.

Move size: 3 Bedroom Home Service cost: $5366

My family and I were relocating for work, and we needed a company that could handle everything. X Van Lines took care of all the details, from packing to furniture removal. The team worked tirelessly to ensure the move went smoothly, and they were incredibly professional. They even helped us with storage solutions for items we couldn’t immediately move into the new house. We were able to focus on settling in without the usual moving stress. I’m so happy we chose them!

Move size: 3 Bedroom Home Service cost: $5400

Relocating to a new apartment in a busy urban area can be chaotic, but this moving team was incredible. They maneuvered through tight spaces with skill, ensuring that nothing was scratched or damaged. Their efficiency was impressive; they had everything loaded in record time. I appreciated their friendly demeanor, which made the experience more enjoyable. When we arrived, they quickly unloaded and helped set up the essentials. A fantastic service for anyone navigating city moves!

Move size: 3 Bedroom Home Service cost: $5300

A long-awaited opportunity to move to a more artistic neighborhood inspired the relocation. The moving team was not only professional but also enthusiastic about the journey ahead. They packed everything meticulously, ensuring that fragile art pieces were protected. Their teamwork was impressive, making the process efficient and enjoyable. Upon arrival, they helped create a vibrant setup that matched the new surroundings. Their positive energy truly made a difference during this transition. Highly recommend their services for any move!

Move size: 3 Bedroom Home Service cost: $5333

My move was sudden and I didn’t have much time to prepare, but X Van Lines made the process much easier than I expected. They were incredibly responsive when I reached out, accommodating my tight schedule and even helping with last-minute packing. The team arrived promptly, worked efficiently, and handled everything with respect. I had a lot of delicate glassware and furniture, but they took extra care with each piece. I was also kept in the loop on the status of my move, which gave me peace of mind. Everything arrived on time and in perfect condition, which was my main concern. I definitely recommend them to anyone in need of a reliable moving company.

Move size: 3 Bedroom Home Service cost: $5344

The team’s efficiency and professionalism were unmatched. They arrived on time, fully prepared, and got straight to work. Their attention to detail during packing and loading ensured that nothing was damaged or misplaced. The crew’s friendly demeanor and positive attitude made the entire experience enjoyable. They worked tirelessly to complete the move ahead of schedule, exceeding my expectations. Their pricing was clear and reasonable, with no surprises at the end. I’m incredibly satisfied with the service provided and would highly recommend them to anyone planning a move.

Move size: 2 Bedroom Home Service cost: $5350

I was concerned that my oversized mirror would be a nightmare to move safely. The moving crew tackled it with a combination of careful padding and strategic positioning. They worked as a team to secure it in the truck without risking any scratches or cracks. Every detail was attended to, from the fragile corners to the reflective surface. I was kept updated throughout, so I knew my mirror was in safe hands. The entire process was handled with precision and care. My mirror arrived pristine, and I was thoroughly impressed with the service.

Move size: 2 Bedroom Home Service cost: $5790

When moving across the state, I was concerned about the distance and the safety of my belongings. The moving crew addressed every concern by using state-of-the-art packing materials and a tracking system. They ensured that even the most delicate items were secured and monitored during transit. I received frequent updates, which reassured me throughout the journey. Every piece of furniture and every box arrived exactly as it left my old home. The process was smooth, and I experienced no surprises at all. I’m grateful for a move that was both efficient and worry-free.

Move size: 2 Bedroom Home Service cost: $5445