USA Logistics Moving

I’d give zero stars if I could. Just a warning to anyone looking to use a company to move. NEVER give your business to USA Logistics Moving! We used this company for our move to Texas and I had thousands of dollars worth of items stolen right out of the boxes that we packed. Anything designer, gone. Gifts and items no longer made, gone. They upcharged us after everything was packed and ready to go. Double what the original quote was!!! They do not have honest or trustworthy workers. Avoid this company at all costs!

Move size: 2 Bedroom Home Service cost: $4000

AVOID THEM AT ALL COSTS!!!!! Now I understand an estimate is just that, an estimate. I was quoted $1,890. After I gave my final inventory count it jumped to $2,700. Ok, I was irritated but whatever, I need to move. On the day of our move and the last day in our home the final cost was $4,546.94. Are you F***ing kidding me?!?!? The guy says, do you want to take some stuff out. Really?!?! Everything packed was everything needed. What are you supposed to do when your only option is to leave everything on the street, not have a place to put it, and sleep on the street? They robbed us blind and their final payment methods are stupid AF, either a US Postal money order or cash. Post office doesn't take credit cards for money orders and you can't pull that much cash off of most CCs.

Move size: 1 Bedroom Home Service cost: $4747

BEWARE! WORST MOVING COMPANY WE HAVE EVER EXPERIENCE! This company does not deserve even a single star rating!! First time ever using a moving company hoping that it will make my parents' move easy and less stressful. I started my search for a full service moving company who can help my elderly parents move out of State. We contracted our move with Capital City who is contracted with USA Logistics to complete our move.

This whole process was supposed to be stress free, but, instead you're paying them to create a burden or stressor on yourself. The day of the move, USA Logistics was a no show, not just once, but twice, and didn't even call to communicate that they couldn't make the date and time they informed you they would be there. And when you call to check on status, their poor customer service is just unbelievably unprofessional. Staff will over-talk their customers, argue, and try to end every conversation with them being right. Literally, you can't finish a sentence before they interrupt you. "WE" the Customers are not their priority nor are we important to them (For sure, they don't value their customer, just our money) CS will give attitude if you ask too many questions, don't give straight answers to reasonable questions, and they won't vested any interest in answering your question nor will they find solutions for your concerns, but, instead, create new issues for you. It's almost like they enjoy seeing you suffer, frustrated, and upset. They don't have any empathy towards you or your concerns.

On the third day the movers finally showed up late, telling us that the estimate will only allow 3 items and not all the items listed (which means the estimate is wrong and a lie to get you to pay more)

For planning purposes, we specifically asked Capital City if they can have the mover be at the new place at a certain date to receive the items- This is also a LIE. USA Logistics have 10 days to deliver your items, but this is just a fake date USA Logistics provide their customer- They never intend to be there on this date you provide them. The truth is that they have 4 week even a month to get your items to you, and the actual date of delivery is at their discretion and not customer's request. Therefore, you can't plan when you need to be at your new place to accept your items, because delivery is unknown. This was especially hard, if you're moving out of State. Oh, and let's not forget to mention that they don't even have the courtesy to call you and let you, they couldn't deliver on the date of your request. And beware that due to Covid- your items will be touched by multiple people with no guidelines of any sanitary procedure in place to insure your belongings are disinfected from others belongings or from other people.



We request for full service mover, but found out later that the moving company also have their own fees for assembly, placement, if movers have to wait they will charge a fee even though your deliver date is unknown, if your place does not have enough room for access they will charge you, if you have stairs they will charge, basically they will charge you for everything even though you've already paid for these services. As concerns continue to stack up with no real solution, we know that we have been ripped-off.

On the day delivery, we were informed by another moving company out of State that they have our belongings for delivery. We were not informed that this company had our stuff as we were told USA Logistic will handle the move. Long story story, the other company hired by USA Logistic would not abide by the contract signed on the agreement. They refused to move our bedding to the top floor which we were entitled to. After much disagreement, they left without providing the full service we paid for. Complaint was made to USA logistics who informed us to hire someone to move our belongings and email them receipt for reimbursement. It's been over 3 months since I sent the receipt and yet, no reimbursement, just empty promises.

DO NOT HIRE THE THE FRAUDULENT DISHONEST SCAMMERS!!!

Move size: 2 Bedroom Home Service cost: $3000

I called these guys to get an estimate. First mistake. Always have them come out to see what you have. This is their scam. They give you a low bid based on the # of rooms you have. Then when they come out they will always have an excuse. Whether it is your furniture is heavier than expected or bigger than expected, you underestimated your squat footage (whether you did or not) or too many boxes, even if you have the correct count. My move was estimated at around $6000. Even though the contract said “ final” estimate, they claimed it was just an estimate. The move ended up costing me $17,000. They have you in a bind because they start moving your furniture to the outside. By the time you know what they are going to charge, your furniture is outside, you are frazzled about the scam and they will leave with your deposit and leave your furniture outside if you won’t agree to their “new” price. In the end, every piece of my furniture was either scratched or broken, except one. Don’t let the name “USA Logistics” fool you. According to their accents, the owners appear to be Russian. THESE GUYS ARE SCAMMERS!

Move size: 4+ Bedroom Home Service cost: $17200