US Pro Moving and Logistics LLC

THAT is what you are signing up for if you decide to work with US PRO movers. Not all the men in the company were like this, but it only takes ONE. AND, they get away with an obscene deposit ($3000!!!) for no services rendered. I don't have a lot of stuff, nor do I have big furniture - I was quoted a binding contract of $5500, and "quality assurance" changed my cost to $7200. I've already paid $3000, right, so they manipulate you to continue with them. Stuck btwn a rock and hard place. Now do I trust their word? NOPE. I am super frustrated I was essentially tricked and lied to and duped out of hard earned $3000 trying to move my family. $3000 is 2 months rent. Now I have to figure out a place to live for another 2 wks, a new moving company, and additional cost because of their lies. DO NOT RECOMMEND. DO NOT USE US PRO MOVERS.

Move size: 3 Bedroom Home Service cost: $3000

THIS COMPANY IS A SCAM. US Pro Moving & Logistics refused to fulfill the terms of our moving contract and refused to refund our money. On 11/8/2020 we made an advance payment of $1,033.00 (of a total estimate of $2,686.12) to move 2,002 lbs of furniture. US Pro sent a subcontractor who arrived a day later than scheduled and demanded more than double the estimate to move said furniture, only after loading furniture on the truck. I refused to pay extra because it was evident there was ample space and offered to measure the space taken to prove that our items fit within the terms of the contract. I was told that if I were to step foot into truck, the items would not be moved. We thus refused to pay and our furniture was unloaded. US Pro systematically stymied our attempts to find and schedule a new truck that would move the furniture. It deflected our questions about their refund policy, dropped our calls during business hours after being placed on hold for over 100 minutes, as well as played “after business hour” recordings during business hours. It made little attempt to try to find us a mover who would agree to move our furniture for something remotely close to the agreed upon price. It never even sent us another truck. It stopped returning our phone calls, and thus it never moved our furniture. We have meticulously documented all our good faith attempts to reach out. We had to hire different movers, since we were unable to reach US Pro and never received a refund.

Move size: Partial Move Service cost: $2686

US Pro Moving & Logistics

333 Southern Blvd #400

West Palm Beach FL 33405

US DOT: 3372590 MC: 1081435

DELUXE MOVING: 747 Third Ave 2FL

New York, NY 10017

Phone: 844-596-4335 Fax: 877-824-4175

DOT #: 3382650 MC #: 1085927

In January, 2021 I entered into a contract with US Pro Moving and Logistics(a moving broker) to pick up my belongings from California. My belongings were to be delivered to my new home in Missouri by early February 2021. My belongings were contracted to be transported by

DELUXE MOVING: 747 Third Ave 2FL

New York, NY 10017

Phone: 844-596-4335 Fax: 877-824-4175

DOT #: 3382650 MC #: 1085927

Due to the distance, delivery could take up to 21 days, after the day of pick up.

As of today, we are now at 71 business days, and 101 calendar days, since my goods were picked up from California.

I have made numerous phone calls to US Pro Moving and Logistics. The responses that I received from my moving broker, US Pro Moving and Logistics varied. I was told my goods would arrive the next week. You should hear something by Wednesday. We will get back to you later. Or, the truck was in Ohio five hours away, and my goods would arrive the next week.

The current response from US Pro Moving and Logistics, my belongings will arrive by the end of the April, 2012.

The company US Pro Moving and Logistics, has not provided the services that they promised.

I do not recommend US Pro Moving and Logistics. One star rating is more than they deserve.

Move size: Partial Move Service cost: $4504

In all the years i have been dealing with businesses this is the worst experience I have ever had. My sister is disabled and set up a move with this company without looking at reviews. They quoted a price of $1700. to move a one bedroom apartment. It was double what the going rate is in our area. When they picked up the furniture they said it would not be delivered for 3-5 days. I had to plead with them to deliver the same day because she would have no place to sleep. It was a 20 minute drive from apartment to her new location. They were going to charge $400.. extra. After pleading with them they agreed to only charge $100. When I told them I was going to hire an attorney the response was "Go ahead". They were rude and very unprofessional. I have looked at their rebuttals online and they will stop at nothing to defend their reprehensible business practices.

Move size: Studio Service cost: $1800

I contacted the company for a move from FL to NJ. I was told a truck driver was going to call me to let me know when they were going to come. It’s a 2 day window. By the end of the 2nd day no one called me. On the 3rd day, I called and was told that there weren’t actually any truck drivers/movers available in my location. No one thought to call me or inform me of this even though I called representatives atleast 4 times during the 2 day window period. After wards, I was promised a refund of my deposit. It has been over 3 weeks and I have yet to receive a refund. I have emailed and called the company and they claim that it may take my bank longer to process the refund, however I’ve never had this problem with my bank before.

Move size: Partial Move Service cost: $1500

Our experience with this company has been horrible. First, they would not allow us to add additional space to our estimate without a call with their QA team - and they wouldn't schedule this call more than 1 week out from the move - at which time we'd be stuck with them. Then, when the movers arrived, the person in charge walked in, took a look around and immediately told us we needed additional space and would be charged another $1000. I knew better, as I've moved several times and understand the amount of space we needed. So I challenged him on this and asked that he explain why we would need that much more space and what exactly was different from what they originally estimated. He would not explain anything and said I would need to talk to his supervisor. I asked him several times to explain and he continued to refuse or to look even look at me. So I called up our US Pro Moving Coordinator (Kevin), and explained I had an issue with our US Pro move that was taking place. Kevin told me I'm sorry you have the wrong company, this is not US Pro Moving. I said, well that concerns me as well becauseI have your email right here and your email address and signature say US Moving Pros. He then asked what the problem was and I explained the situation. He put me on hold while he looked up the account. A few minutes later someone else got on the phone and identified herself as the supervisor. I explained the situation to her, and she asked to speak to the site lead (the movers). They explained to her that a few pieces were larger than they expected, so when I got back on the phone with her again I asked her to explain to me and tell me what size items they had expected. When she did, the dimensions of my items were smaller than he told her they were! I expressed my extreme displeasure and unbelief that they were trying to deceive us and get more money that was not deserved or needed for space that was not needed. She then went on to say that we would be receiving a refund for the difference but that we would need to pay it to the movers for now. I agreed, as long as she'd send an email and the money would be credited to our account right away. She said it would be within 1 business day. Well, it is 4 weeks later and we still have not received the refund. BUT EVEN WORSE - OUR GOODS HAVE NOT BEEN DELIVERED. We've called several times and assured us it is on the way, but we are well beyond the normal time frame on this move and are worried at this point that our belongings are gone. DO NOT USE THIS COMPANY! Complete scam.

Move size: 1 Bedroom Home Service cost: $4500