US Pro Moving and Logistics LLC

The original quote was for $3,000 with a $900 deposit. They called 5 days before the moving date to tell us that we needed to pay $600 more, bringing the total deposit to $1,500. The night before moving day the driver calls us to tell us the truck broke down. We called customer support with no answer. We had to hire another company last minute. Our attempts to contact someone to get a refund have been stressful. If we do get ahold of someone, which is rare cuz most of the time they hang up on us while on hold, they tell us that it will take months to get our money back. Phone lines are 50 mins long just to get disconnected. Please I urge you to find another company. If you are looking for movers in the PNW Jordan River was able to accommodate us at a reasonable price and last minute.

Move size: 3 Bedroom Home Service cost: $1500

[FRAUD ALERT] US Pro Moving and Logisitics is a fraudulent company. These guys are brokers, NOT a moving company. I called US Pro Moving and Logistics for a moving estimate and Liz Parker gave me an estimate. She asked me about ALL of the furniture I am moving so I told her, she listed each piece in the contract, listed the estimated volume my furniture will take up in the movers' truck as 626 cubic feet, and quoted me a price. She took an advance deposit from me in the amount of $1077 on the same day to make the reservation. However, on moving day, when the moving company arrived, they said that the EXACT SAME FURNITURE that Liz Parker had mentioned in the contract will take up at least 1200 cubic feet of space, and they said I need to pay AT LEAST $2500 to $3000 IN ADDITION to the total balance on the invoice. I told them that this is the mistake of US Pro Moving and Logistics and the movers agreed with me. I told them that my furniture should be moved for the original price that I was quoted because it is not my mistake. They refused to provide me service so I didn't move with them. When I called US Pro Moving and Logistics to get my deposit back since it is the mistake of Liz Parker, they were extremely rude to me and REFUSED TO REFUND MY DEPOSIT OF $1077. I not only lost money, but also had to endure a lot of stress on top of the moving stress that I already had. Trust me! Do NOT give US Pro Moving and Logistics your business. You will regret it!!!! If you read other reviews, you will realize that this company has done the same thing to other customers too. YOU MIGHT BE THE NEXT ONE ON THEIR LIST! Give your business to another company. Again, THIS COMPANY IS FRAUDULENT!!!

Move size: 4 Bedroom Home Service cost: $2680

This company is a fraud. I scheduled a move with them and paid my deposit. My move did not happen and I cancelled within the time frame they gave me. It has been months and they agree they owe me a refund but refuse to give it to me. They hang up the phone on me when I call customer service and ignore over 10 emails that I have sent to accounts payable. They will steal your money and never give it back. I have contacted the better business bureau but this company is NOT accredited with them. Do not do business with this company.

Move size: 2 Bedroom Home Service cost: $1200

Please do not do business with this company. They are frauds and they do not help veterans i lost 500 dollars after they fraudulent wrote an estimate of what i needed moved giving me an dishonest estimate. Two days before the date i needed moved it went up 3 thousand more. I canceled it and ask for my deposit back . I was told they are keeping my money and i can call them to use their company for the next 2 years. Like i want to ever go with them. Please don't make the same mistake. They also do not support veterans They are al very rude people

Move size: 3 Bedroom Home Service cost: $1800

I hired Pro Movers in January 2021 for a move from CT to Fl on 2/26/21. I signed an online contract and gave them a deposit. As an inexperienced mover I completely missed the part of their actually not being the movers but brokers. The company Reliable Movers out of Fort Lee, NJ turned out to be a nightmare. My inventory was delivered to Fl on 3/7 with a broken table and two missing items, a secretary desk and a Lane hope chest. The desk was found in their warehouse in NJ, the hope chest turned up in Texas where it sat in a warehouse for 3 months. By the time I received both items on 6/8 they were destroyed beyond repair.

I was told by Pro Movers that my furniture was covered 100% but according to Reliable Movers I am covered for $.60 a lb. As of today, 8/6, there is no solution to this issue. The hope chest is from 1965 and not replaceable and neither is the desk. My complaint is the dishonesty from both companies but most of all from Pro Movers as they took $1000 from me in down payment and never informed me that they were not my movers. The move actually cost me twice what I was quoted even after their cut.

As a senior living on a fixed income, this was not the way I wanted to start my retirement. I down sized before moving to take the stress and cost down which wasn't the case. The anxiety these two companies caused me, well you can't put a price tag on that.

Caveat emptor. Never, ever use these 2 agencies.

Move size: 1 Bedroom Home Service cost: $3725

I used US Pro Logistics for a long distance move from California to Texas. I have never seen a company so mismanaged. I cannot get a hold of them through any of their numbers. I have called multiple times, always early in their business hours, every time there would be 8-11 callers ahead of me, I would wait on hold until it was my turn only to hear "you have reached us after hours" after an hour and 45 minutes of waiting to speak to someone!! They have had our household items for over 20 days with absolutely no communication in regards to when we'll see our stuff again. I highly doubt at this point we will see our stuff again.

Move size: 2 Bedroom Home Service cost: $4500

Nightmare times 1000. Do NOT use this company. They contract out to other companies who destroy or lose your items. We are out 4K and have to buy all new furniture. Also, we received a box of pictures in lovely frames. The smaller bin with white lid was labeled “Framed pictures. If this is yours please call me at 4074156410. I’m missing a TV and black entertainment center. Everything else is at the dump. We are probably out 20K but I’m not filing a claim for my own sanity. They don’t answer the phone or you are #29 in line to talk to someone. They don’t answer emails. I will leave it to God to deal with them. I’m disabled and already suffer PTSD. I just couldn’t deal with this. Please call a reputable company not a broker.

Move size: 3 Bedroom Home Service cost: $4000