US Pro Moving and Logistics LLC

They arrive and the "estimate" was increased by almost 2000.00. They originally told me 3-5 business days when I booked - it ended up being 13 business days. When they arrived at the final destination the "professional Movers" were 2 16 year old Kids they hired from craigslist when I called to voice my concern they told me they could hire anyone. I then called packrite the company Moving pro hired and got cursed out by the owner. I am still waiting for an email reply

Move size: Partial Move Service cost: $3877

This company is a fraudulent company that will overcharge you, hit you with legal documents to try and take your money. They are scammers who simply want to overcharge you. They are versed in stealing from their "customers" and their customer service agents will actually yell at you on the phone if you try and work things out with them. Save yourself months of headache and frustration from working with this unethical company and use a different moving service. I regret ever answering a phone call from them.

Move size: 1 Bedroom Home Service cost: $2500

TLDR: They will make you feel comfortable, lie to you, steal your deposit money and refuse to give it back. They were a no show. Movers never came, never even contacted me. When I asked for a refund, they claim accountability for nothing, and will not refund my money for services that they never provided.

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Everything about the process with Moving Pros has felt like a scam and the fact that they will not refund my money after not showing up or communicating anything to me feels like pretty hard evidence of that.

I signed up with Moving Pros in a rush after other movers cancelled on me. Moving Pros sales people are great at their jobs. They make you feel like they will take care of you and feel comfortable.

Red Flag 1 - They would not let me end the phone call. I had to check with my neighbor to see if they cold help with the move. James from Moving Pros said for us to proceed, they need to be put on hold not a new call.

Red Flag 2 - Pressured into the Bank transfer 50% deposit. They only accept bank transfers, not credit card like most reputable businesses. They will cash your virtual check as soon as they can. They do not wait for services to be rendered. This eliminates any opportunity for a bank dispute since they have your signed over cash.

Red Flag 3 - I was assured by James from Moving Pros that I would receive a call the day before the truck would arrive to coordinate timing. I never received that call. My scheduled slot with them was a 4 day period, Tues-Fri. I called them Thursday afternoon because I had not received any word.

Red Flag 4 - Excuses and false assurances. On that phone call I was told the driver would actually be calling me within the hour and to call back if I don’t hear from them. Didn’t hear anything so I called back again. This continued over 5 conversations with Moving Pros Customer Support. Each time they gave me an excuse “they are on a delivery and will be calling you after”, “the truck is actually in the repair shop”.

Red Flag 5 - It’s very easy for them to claim ignorance. Every bit of communication goes through “Dispatch”. They only have the limited information that Dispatch tells them. I asked for the drivers number and they wouldn’t provide that to me.

Red Flag 6 - Customer Service takes the nights and weekends off so you’re completely out of luck if you need something off hours.

At no point did I receive any communication from Moving Pros that I didn’t initiate. I hounded them for information for 3 days only to be fed BS from their customer service. The drivers never showed and they claim to have reports that their driver tried calling me and texting me. I never got anything and I was watching my phone like a hawk because you know, all my possessions are dependent on this move happening.

I sent Moving Pros phone logs as proof. They are apparently trying to verify from their drivers, their phone logs. It’s all a ruse. They take your money and since they have it, they make stuff up like that to keep from refunding you. None of their story lines up. At no point over my 5 conversations spanning 3 days with their customer service did they mention the driver having an issue reaching me.

They are scammers and I can only imagine they outsourced positive reviews to get their score up, which is incredibly cheap and easy to do.

Move size: Studio Service cost: $1258

In my opinion I’ve never seen such a company with reportedly great reviews act so unprofessional. I had scheduled a move for a W-Th pickup, and upon that Thursday night I had received no contact where the movers were or that there would be delays. I had to contact them through their emergency TEXT ONLY line because they’re on the east coast and I was on the west. They close down at 5 pm in their time zone so I had to make sure if I wanted to TALK to someone I had to call before 2 pm, which wasn’t exactly reasonable when my move was after that time. I had to contact them first through their text only line on Thursday evening just to get a time frame of that Friday morning. When that time came for the movers to show up, they didn’t, so again I had to contact them just to be told a later time that Friday. Again they didn’t contact me with an update when that time was up, so I contacted them again to be told it would be Saturday morning, and then Saturday evening. I was so irritates because I was on a time crunch to move that I had to cancel the reservation and do the whole move myself that Sunday morning since they never gave me another time. While I was picking up a U-Haul an hour outside of where I lived, I then get a call from their movers saying they were 15-20 min out. I had to send them back since I had already requested a refund and to cancel the move. I still have not received my refund almost a month later even though I had been in contact with them multiple times throughout the move and had a response that my refund was being processed. If I had a choice to go with them or get mauled by a cat, I’d rather get mauled. The fact they don’t have an after hours call line or give their customers contact information for their actual movers is extremely unprofessional. The only way I can see this company doing things appropriately is if you schedule your move AT LEAST a month in advance. Do not go to them if you are on a time crunch to move.

Move size: 1 Bedroom Home Service cost: $1950

They owe us $1000 and have given us the run around for almost 4 months. They were super nice and promised such a good deal. We had 10 days to decide if we were going to use them and contacted them on the 6th day to let them know we had put off our move for awhile so we supposed to get our "deposit" back (we have it in writing) and the mans name was Guy. He acted like our best friend in the beginning and then won't respond. Too bad because we would have eventually moved with them and my daughter has a 7000 sq ft house that she is moving to Florida too and I would of recommended them. They lost over $25,000 worth of business from us and I hope no one else gets ripped off like we did.

Move size: 2 Bedroom Home Service cost: $3000

These people are nothing but con artists and/or rip offs! They don't explain to you in the beg that they are NOT the actual movers. They are Brokers contracting other companies out! They want You to do most of the work, measuring and itemizing almost Everything you plan on moving. Then if you forgot to tell them about a few even little things, they raise the price! They did this to me 2x! (Raise the the price) each time it was an additional 1000.00!! And, they pretty much DON'T take credit or debit cards. They want cash or money orders! I RECOMMEND NOBODY TO USE THIS RIP OFF COMPANY!!

Move size: 1 Bedroom Home Service cost: $4000