US Pro Moving and Logistics LLC

I hired this company after finding them on google and seeing their numerous good reviews I felt they would be a legit business. Unfortunately it was revealed to me today (the day of my move) that scams like this are happening quite frequently this holiday season to many people. They asked for my bank account information to charge the first of three payments. They used my digital signature to create a check to take the money from my account. Because they did it this way, my bank was unable to refund me the money, resulting in $1300 lost. Please, if you read this review, take it seriously and do NOT use this company. I luckily still have all of my belongings. But what I’ve learned from this experience is that not everyone gets off as lucky as I have. I would hate for someone else to go through what I have and potentially lose all of their belongings.

Move size: 2 Bedroom Home Service cost: $2700

I needed 4 pieces of furniture and 8 boxes moved from Oregon to Illinois on short notice due to an estate situation. On the morning of Thursday Dec 17 I filled out an online request for estimates. A few minutes later Joey Rizzo from US Pro Moving & Logistics called. I explained the circumstances and made it very clear to Joey that pick-up had to be no later than Saturday Dec 19. He indicated they had a truck already in the area and they could arrange for pick up that same day or the next. After a little back-and-forth we agreed on a price of $2380. While still on the phone Joey emailed a contract link to me, then had me quickly scroll through and click on the right spots to complete the agreement. Joey said an up-front deposit of $1003 was required immediately via ACH, then the driver would collect half of the remaining balance upon pick-up and the final payment would be due upon delivery. So I gave Joey my bank routing number and my checking account number for the ACH deposit payment and concluded the call. A few minutes later someone from US Pro Moving &Logistics customer service called to confirm the details. I was told the driver would call me sometime between 3pm - 8pm to let me know what time he would arrive for the pick-up. That call never came and no truck ever showed up. I called customer service on the afternoon of Friday Dec 18. After an interminable wait, a guy finally came on the line. I politely explained my concerns about no one calling or showing up and explained the urgency of the situation. The guy was rude and said there was nothing he could do other than note I had called. When I asked about cancelling he told me the $1003 deposit was non-refundable. So I hung up and continued waiting for a truck to arrive. When nobody showed up on Saturday I started searching on line for more information about US Pro Moving & Logistics. I discovered a ton of complaints were registered against this company with the Better Business Bureau by other customers who had been scammed out of their deposits. Fortunately, as of early Monday morning Dec 21, the $1003 ACH transaction still hadn’t posted to my checking account so I called my bank branch manager, explained I had been scammed by US Pro Moving & Logistics and asked for my checking account to be frozen. The bank manager was incredibly helpful. Just minutes after my phone conversation with her the $1003 ACH transaction came in and she was able to deny payment. I made arrangements for storage of my furniture and boxes then flew back home to Illinois. I plan to rent a UHaul truck next spring and move the stuff myself. At the bank’s recommendation I closed that checking account and transferred my money into a different account to ensure US Pro Moving & Logistics never gets a penny from me. Curses on the crooks at US Pro and blessings on the wonderful folks at United Community Bank!

Move size: Partial Move Service cost: $2380

Long story short. I left the information and the company charged me almost 1K as a "deposit". Right after I gave the authorization they disappeared - time was ticking and no one called me to schedjokule the move, the phones were not responding, the emails didn't go answered. I don't know if this is a scam or just complete disregard for clients but long story short - i had to report fraud on my bank account to get money back and then had to move things myself which caused me to leave a lot of things. This company is ajoke.Youhavebeenwarned.

Move size: 2 Bedroom Home Service cost: $900

My move was scheduled for 10 am, and they showed up punctually at my door at 9:55 am and began moving my boxes and small furniture around 10:05 am after a walk around. Everything went very smoothly, and both movers were super friendly, professional, and easy to work with! I was moving from one small bedroom to another, and all my items were all in my new place by 12:30 pm! I definitely would use US Pro Moving and Logistics in the future and would recommend their services for anyone looking for a relatively stress-free and easy moving experience.

Move size: 2 Bedroom Home Service cost: $3842

I was contacted by an agent who offered me all sorts of discounts, but they were only available if I committed that day with a large down-payment - she promised it was fully refundable if I had to cancel within 5 days. She sounded so friendly and helpful. At that point I knew next to nothing about moving companies or brokers or what to watch out for, and bought into the "great deal" I had found.

When I later had more questions for her she was rude and snarky and completely unhelpful, attempting to make me wait past the 5 days for any help in order to hold me hostage to using their services. I was trying to add all the things to the inventory that I had forgotten the night before, in order to get an accurate quote, which would have been way more than the original quote. They wanted to wait to do that until the week before the move - too late to cancel with a refund or find anther moving company to use - and then upcharge me for everything I didn't remember to put in the inventory, as I wasn't home at the time to see it.

I got all sorts of scammy vibes and red flags and cancelled within the time frame (early November) and have yet to see a refund (early Feb) that was promised within 30 days (already ridiculously long to wait for a refund).

Move size: 2 Bedroom Home Service cost: $5000