US Household Moving & Storage

His company is a broker and will double your initial estimate. They will also not charge based on weight, but rather cubic feet (waaayy overestimating size) and will not allow you to remove items once you estimate. Below is a complaint I sent to the company a month ago and they have since ghosted my emails and ensured they don't pick up my phone number. Please utilize a better company that owns and operates its vehicles.
There were some issues with our move from Rochester to Orlando.
I spoke to Michael Ross at the end of April about how the moving process would work. He told me that US Households was reliable because they only used weight as a factor and not cubic feet. He said that companies that used cubic feet were trying to rip you off. He then said that US Households only uses trucks that do not switch, meaning that everything stays on the same truck. He estimated me around $2,000 with what she gave him and what he estimated as the box amount. Then, I called to confirm everything, and he brought the price up to about $2,800, because of the weekend we picked. He assured us that this price is the very high end as they estimate very high per weight and that this would go down. When we called to confirm the final box numbers, he increased this to $4,000, saying that the box number and buffet table was added to this.
The movers arrived after 9pm on 6/1. Then, when they got there, I asked for the weight ticket. James, the main mover, said that they do not do weight only cubic feet unless it was a military move. I tried to tell him what Michael said, but he said that was not true and to call US Households. I called the service desk multiple times and Michael, and no one picked up. The service desk had a hold message that made it seem as though they were just busy, but no one called us back, even though we left multiple voicemails that this was urgent. Still, no one has called us back to this time. We had no choice but to let them take it.
Then, they said that the price would be over $4,700 because of the amount of stuff. He said this before even trying to get it into the truck. Which means he did not know how much cubic feet we would be using. He then charged us for 2 mirrored objects, $95 each. This dollar amount was NOT mentioned in our contract. He also told us he would probably have to switch trucks. When I told him Michael said they can't, he said this was a lie.
This $4700 amount is drastically higher than what we believe it should have been, as this number was given before the space in the truck was measured (per James' way) and the fact that this was supposed to be weight and was not. The items Michael calculated was highly overestimated, which makes us believe that this should have been in the $3,000 area. I also paid $1,318 to the moving company via check, which was based off 50% of the remaining $2,636 that is due to the company prior to/at pickup.
The moving company came to deliver the items and there are additional problems we ran into. When we spoke with Michael, he stated that our belongings would stay in the same truck it was picked up in. This was incorrect, as the truck that came today was not the same. In addition, the company that picked up our belongings was moving express and storage Inc. When the truck arrived today, the company was Ada moving and storage. Ada, the owner, showed us a video of the warehouse the items came from and stated how disappointed and shocked he was at the disorganization.

AGAIN, I HAVE HEARD NOTHING BACK AND AM OUT SEVERAL THOUSAND OF DOLLARS.

Move size: 2 Bedroom Home Service cost: $5000

Paid $1200 and they came with a rental 10 feet truck instead semi truck. also did not pick up my stuff at all and please read this on your contract before signing:
CANCELLATION OF SERVICES: AS THE CUSTOMER, I AGREE TO PAY THE TOTAL CHARGES FOR MOVING COORDINATOR SERVICES TO BE PROVIDED BY US HOUSEHOLD MOVING & STORAGE. I UNDERSTAND THAT MY DEPOSIT/FEE REPRESENTS ONLY A PORTION OF MY TOTAL ESTIMATED SERVICE CHARGES. DUE TO SCHEDULING AND ROUTING REASONS MY DEPOSIT/FEE IS NOT REFUNDABLE. I UNDERSTAND THAT IF I CANCEL MY MOVE, I AM ONLY ENTITLED TO RECEIVE A CREDIT OF MY DEPOSIT FOR FUTURE INTERSTATE MOVING SERVICES TO BE USED BY THE ACCOUNT HOLDER WITHIN A 12 MONTH PERIOD FROM THE DATE OF CANCELLATION. I MAY CHANGE MY PICK UP DATE, OR PLACE THE MOVE ON HOLD AT LEAST 7 BUSINESS DAYS (SATURDAYS, SUNDAYS AND HOLIDAYS NOT INCLUDED) PRIOR TO THE PACK OR LOAD DATE (WHICHEVER APPLIES) LISTED ABOVE. IF PICKUP IS REFUSED BY CUSTOMER FOR ANY REASON, THE DEPOSIT IS FORFEITED. ALL DEPOSITS WILL SHOW ON YOUR BILLING CYCLE AS US HOUSEHOLD.


ESTIMATED PICK UP AND DELIVERY SCHEDULE: All pickup, load and/or delivery dates are only estimates and are not guaranteed. US Household Moving & Storage. will not be responsible for loss or damages incurred by unavoidable delay. US Household Moving & Storage will act on the behalf of the customer in resolving any claims or delay issues with the carrier. There are absolutely no guarantees made, expressed or implied regarding pack, load and/or delivery dates. IF PICKUP IS REFUSED BY THE CUSTOMER FOR ANY REASON, DEPOSIT IS FORFEITED. The date indicated as “1st available for delivery” is first date of the delivery window and not the promised delivery date. All estimated time of arrivals are subject to change depending on many factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected delays.

Move size: 2 Bedroom Home Service cost: $1200

DO NOT USE THIS COMPANY!
What they said would happen:
The moving truck will be weighed before they get to us. Then it would be weighed after our stuff was in it. We would be given weigh station receipts so we could see the weights and pay by weight. The movers would be coming from Arizona and they would call me the day before to give me a time. I gave very specific details about what we had and they estimated 1300 cubic feet of stuff.
What actually happened:
They never called with a time. I had to call them. The movers that showed up came from L.A., not Arizona. When the movers finally showed up, they had a truck that was too small and half full of someone else's things. They DID NOT WEIGH the truck. They had just gotten the order that morning and were told it was a small move. It was a three bedroom town house. They wanted $5k ON THE SPOT to bring a different truck. They said we had 2600 cubic feet of stuff by the looks of it. TWICE what we estimated?!?! I told them thanks, but no thanks. Nothing you promised was delivered. We rented a 1600 cubic foot truck and ALL of our stuff fit. They wanted to charge me for 2600?!?!?!
They are almost impossible to get a hold of, blaming the busy moving season. I guess they don't adjust their staff for seasonal needs and instead leave the customer calling over a dozen times just to get a hold of a person. Our deposit was non refundable. Google the company and you will see enough similar stories to make you never want to use this company. STAY AWAY!

Move size: 3 Bedroom Home Service cost: $15000

These people are horrible. I can’t believe I actually did business with them. I’ve never been so consistently lied to in my life. Yes we got moved with just a broken lamp and a few scuffs on the sofa but it was absolutely awful dealing with these people.
Just get a Uhaul and pay temps or your friends to help you. It will be cheaper and you won’t have to deal with this den of thieves.
I don’t know how they even get people to work there. They should be ashamed of themselves for the lying and for the way they treat other people. They will get their due one day.Hell is not hot enough for some people.

Move size: 1 Bedroom Home Service cost: $1800

This is the most unprofessional moving company imaginable and worst experience we’ve ever encountered. The salesman Steve, low balled the quote by $2200!! He assured me we would be receiving our load by July 1st - July 2nd the latest. It’s already July 5th and no one seems to know or care when our truck will be leaving the Chicago area for our new home in AZ. They just say it will take another week once they finally do find a truck.The managers refuse to answer calls and individuals who answer calls say they are busy and they will let them know. We never get called back.

Move size: 3 Bedroom Home Service cost: $6160

Warning - DO NOT GIVE THEM A DEPOSIT!

Let's see. There are so many shady things done by this company.
I received an estimate to pack my entire house. Along with that was a list of furniture / large items for the truck.

I come to find out that all of the so called items they packed were never included into the weight and volume of the truck. They said they would disassemble my furniture - dressers+mirrors, bed+headboard. I went through so much detail to explain all my belongings - Glass , china and other fragile items needed to be packed. closets with lots of clothes needed wardrobe boxes.

This is where it begins. I received email clarification from the Sales guy "John" that all my items would be on the truck and were all included in the estimate. A week before the move the "QA" guy calls me. He wasn't so nice. He informed me that to actually move my belongings it would be at least another $2500. Of course it would depend upon what the movers actually see that day when they come out. And the mirrors from my dresser were not included. The headboard was now a separate item, and that all the boxes were 18x18x18. (Not glass pack, not wardrobe, etc).

Keep in mind this company does NOT own the trucks. They are basically a company that will low ball estimate you and hire a set of movers. Every chance along the way they will jack up the cost of your move.

We realized this and then attempted to get clarification in writing on what is and is not included. This is when the "Customer Service guy" Tyler called me. He 'listened to the ordeal and supposedly talked to the "QA" guy. Well after he said there is nothing he could do. I told him I wanted this in writing. We were moving the Tuesday after Memorial day. The thursday before, the move, I had heard nothing back from Tyler or anyone else in the company - they ignore you. Mind you - there were multiple days of me reaching out to them only to get no response from them.

I figured they were not going to hold their end of the bargain and that Thursday I rented a u-haul and hired labor to pack and load my belongings. I emailed Thursday to Tyler telling him he breached our contract and I was going elsewhere.

Well that evening, Tyler emailed me back saying he would pack and load up to 30 boxes (18x18x18) of my stuff along with my furniture. This was NOT going to make things right. This was another attempt to low ball me and extort more money.

I think Tyler has a burner phone or at least he goes through so many phones that his cell number has someone else listed when he calls.

I am attempting to get my deposit back of $2000. I have reached out to an attorney and will continue to pursue the return of the money they stole from me.

So if you read a good review - you should ask yourself if it is real. There is a well orchestrated SCAM. The electronic estimate you get prior to signing will be a short version without the legalese of the estimate you receive after you sign.

DON'T HIRE THEM. PASS THE WORD. READ ALL THE REVIEWS. THE GOOD ONES ARE SUSPECT.

Move size: 3 Bedroom Home Service cost: $5200

I originally set up another moving company that had a guaranteed price of under $5,500 for a 28 ft. trailer to move. My items are all packed in a current semi-trailer and just need to be moved to an interstate moving trailer. Drew, your sales person called me up and guaranteed he could beat that price. I was driving with my kids and listened to his presentation. Sure enough, he quoted in the low $4,000 and included movers to lift my boxes for me. That sounded great, but I told him I wanted to walk through my boxes and give him an exact count first as I didn't want an under quote.
I called him back after I got home with a count as close as anyone could have given of my materials since they were already packed. He raised his quote to around $5,500 but said we should be good to go. He said the quote was for lbs. not for area. I asked him many times if area mattered, and he said that only the lbs mattered. He promised that the company had to weigh the load. He also said that because my boxes were filled with clothes that he should remove some boxes and downgrade them to smaller boxes so the weight more accurately matched what it should be. I confirmed with Drew time and time again about the weight compared to area as to six months ago I worked directly with a moving company and their quote was with area. Drew promised once again that only weight mattered and he was doing what was best. I told him I would need the full 28 ft truck load, and he said it wouldn't be a problem. He also said I was getting one of the best deals since this was a company passing through, and I would not be charged what is typical.
Drew was nearing the end of his shift and said we needed to make a decision soon as to my move was a couple of days away. He sent over the contract, highlighted the bolded quote guarantee, and said if the movers wavered in price, not to sign anything but to call in and US Household would take care of it. Due to time constraints, I signed the contract without reading all of the fine print, but only seeing what Drew highlighted and trusting that the company was honest.
When the movers arrived, they arrived with half a truck load, and after walking through my stuff, started throwing on extra fees for bulky items that were already listed on their sheet. They added an additional $700 just in those charges, including some items that were smaller and lighter than most of my boxes. They then said that they couldn't do the move as to they had to go unload the truck first. They didn't come back for two more days. I had things I had to get to and had to rearrange my schedule to accommodate. They also said that the move would cost another $3500 minimum, bringing the total costs to over $9,500. Going from $5,500 to $9,500 was quite the jump and in no way was what I was expecting. I had called US Household on the first day several times and then on the day they came back, and only got, sorry, your contract states they can do everything they are doing. When asking how their quote could be so far off, they said sorry, there is nothing they could do, it’s all a formula. It was obviously way off, meant to give lower quotes and get the client stuck feeling like they have to pay the extra due to time constraints the day of the move.
I moved out here 6 months ago. I worked directly with a moving company that charged under $8,000 for the complete move and they packed my house on top of the similar services provided by US Household Moving. This time I went with a broker because I was promised better rates, better service, and better accountability. What I got was over $2,000 more in fees than that of my last full service moving company, less services and a lost $1,700 in a deposit they claim is non-refundable.
My move has been delayed, the salesman was extremely deceptive and cannot be trusted, the company has shown no empathy or care for the $1,700 they have taken while not providing the service agreed upon.

Move size: 4 Bedroom Home Service cost: $9500

I'm really happy with the move and these guys did not disappoint me one bit. From the beginning, its been a smooth professional ride, and they kept every wordand fulfilled every promise. In fact, we got the lowest price from US Household Moving and Storage when compared to all other movers. They are fully competent and assisted us in every question we had.

I don't know about others experience, but ours was very pleasant and we recommend US Household Moving to anyone in search of a good home mover for a long distance haul.

Move size: 1 Bedroom Home Service cost: $6400

My Fiancee and I contacted US household moving & Storage (the Florida location) to move our belongings from NYC to SF. They are a third party broker, and claimed they had a moving company set up that would move our items. We paid US Household multiple thousands of dollars, and then when it came time for the move, the actual moving company informed us that they could not move our belongings for the rate the broker gave us - and that it would be many thousands more. We were able to terminate our contract, because the terms were incorrect, and found a different moving company on our own all together. However, we have contacted US household moving & storage multiple times to try to get our money back, and they refuse to refund us our money. We are in the process of opening a court case, since they are committing fraud.

Move size: 2 Bedroom Home Service cost: $5000

Our family moved cross country and we encountered no issues along the way. The guys at US Household Moving and Storage are very receptive to all the changes we where looking for. At first, we needed more packing materials which were quickly provided. We also needed the delivery date changed which they were able to accommodate. I’m happy I found guys that worked with me because otherwise it would be a crazy situation. Definitely use these movers if you get an opportunity.

Move size: 2 Bedroom Home Service cost: $8900

If I could give them -5 stars I would. Where do we begin? They were very easy to work with (initially) and gave us a quote. There was pressure to purchase immediately but since we were in a time crunch we went with it. A few days later I called with some small additional items that needed to be added to the quote. This resulted in a new quote that was $1000 more than our previous quote- but they had already locked our deposit in so there was nothing we could do. We ended up sticking with the original quote and moving the rest of the items ourselves- to which the sales person (Micheal) hung up on us because he did not receive the sale.

They give a two day window for pickup. The sales person told us that we should expect the movers during the first day (as preferred) but then the night before they called and said the truck would not be here until the second day. When I told the dispatcher how inconvenient this was for us she said "Sorry sweetheart" and hung up. The second day rolls around, we still do not hear anything, and we finally get in touch with customer service- our movers are not going to get here between 6-9pm AT NIGHT. Well, we were 8 hours from home and obviously not willing to drive through the night and very upset at the lack of professionalism. A few minutes later the driver calls us and he is 13 HOURS AWAY AND WILL BE THERE AT 2 AM!! Obviously, at this point we just want our money back. OH, well never mind because they have protected themselves in a clause that states they do not guarantee the window. They tried to reschedule for next weekend and we told them to cancel (after hours on hold with "customer service.") Oh, and "Bethany" is by far the most rude, unprofessional, and immoral person I have ever had the displeasure of speaking with. I truly do not know how the people that work for this company sleep at night.

We are now out $900, our stuff has not been moved, and we are going to have to pay another company to move us. PLEASE STAY AWAY FROM THIS COMPANY!!

Move size: 2 Bedroom Home Service cost: $900

This was a very long distance relocation so I know those are not easy, but US Household did everything right in moving us quickly in the timeframes that we needed. Most importantly, the price was within our budget so we did not break the bank just trying to move all our stuff. I personally have alot of precious belongings that I did not want damanged in any way and they were super careful. I'm appreciative of their receptiveness in my requests, that's why I rate us household in fort lauderdale with five stars!

Move size: 2 Bedroom Home Service cost: $6600

Sticking to my word here, Chris Petersen from Us Household told me that if they exceeded my expectations than he would like me to write my first review online for him.. Well here we are today the day after my household was dropped off. Everything he told me along this process was accurate and done flawlessly, I was so worried about putting my 3 generations worth of belongings in anybodies care. Chris put me and my Husband at ease and comforted my husband and I along the whole process, Always answered his phone and did everything I asked along the way.. His staff of Customer service are wonderful and made this move so easy for us. Sarah From customer service was such a pleasure to speak with and was always upfront with us. All in All is I can say that they do care about the consumer and will be helping throughout the whole process like they said they would. I have had a bad experience in the past and was very worried before making this move with ANY company.. They Made us very happy and god forbid I make another move it will be with Us House Hold.. Thank You again Chris..

Move size: 3 Bedroom Home Service cost: $7500

We contracted with this moving broker. They claimed that they had a truck in our neighborhood during the time of our move, therefore they can provide a lower cost estimation. They did not.
They delayed the pick up date 4 times, and very bad customer service.After a week of delay, the driver called us that the pick up time is at 9pm. We had to find a different mover last minute and threw away out $1100 deposit.
DON'T use them! all the customers like me losing our deposits should find a lawyer and get our money back!

Move size: 4 Bedroom Home Service cost: $1100

ZERO STARS. Scammers!! Just as everyone else has been saying. Chris K did a very good job at convincing us that our belongings would be picked up and moved and delivered August 7th. Well, it's August 21st and the movers still haven't left New Jersey and in the event that they don't arrive within 10 business days (as they told me over the phone), US Household Moving and Storage denies any responsibility for the delay nor for the quality of the moving company they've partnered with. They stopped caring the moment they took their portion of the binding estimate. Then, as others have said, Chris K's phone number suspiciously switched lines and he vanished. The movers (Express Moving & Storage) will take your things straight to a warehouse in New Jersey (NOT to your destination) where they will then hold it hostage until you pay as much as they demand. And the two companies' contracts are circular such that they diffuse responsibility toward the other in the event of any dispute, and because they know people are out of state, they hope to intimidate them out of filing civil claims while hoping that the stress of not having their belongings will threaten and pressure them into paying more, in some cases 2 - 3x more because that's the psychology of criminals. They try to make you initial blank forms under the impression that you're confirming your belongings went on the truck and then later modify the forms to make it seem like you agreed to revised estimates. They also try to ask you during the "secure" credit card authorization online form (while a representative is on the phone with you) to "repeat your credit card number [out loud] just in case you got it wrong" to instill doubt in you and get your credit card number. Lmao, I didn't fall for that one. Don't do it! They're fraudulent businesses.

Move size: Studio Service cost: $2600

BUYER BEWARE!! You should absolutely stay away from these scammers. Do yourself a favor and find a real and legitimate moving company, they are not that. In fact they are not at all a moving company, just a middle man that tacks on 100% and subs out a moving company and walks away. They took advantage of my wife left to handle details in a shameful way.
I won't spend time with the whole story but, here are the attributes you can expect. Inaccurate at best, shady and most likely just crooked.

Move size: 1 Bedroom Home Service cost: $6000

I will never use another move that's for sure after my experience with US household moving. They are very receptive to all of my needs and understand what we were looking for. With many delicate items, I needed my stuff to be handled with great care. US household moving and storage was up to the challenge. On top of that, we saved some money which is always a big plus.

I recommend these movers over anyone else because they are proficient, communicate clearly, and follow the set deadlines. They are also affordable which was a big sticking point for us. A+.

Move size: 1 Bedroom Home Service cost: $4950