US Household Moving & Storage

His company is a broker and will double your initial estimate. They will also not charge based on weight, but rather cubic feet (waaayy overestimating size) and will not allow you to remove items once you estimate. Below is a complaint I sent to the company a month ago and they have since ghosted my emails and ensured they don't pick up my phone number. Please utilize a better company that owns and operates its vehicles.
There were some issues with our move from Rochester to Orlando.
I spoke to Michael Ross at the end of April about how the moving process would work. He told me that US Households was reliable because they only used weight as a factor and not cubic feet. He said that companies that used cubic feet were trying to rip you off. He then said that US Households only uses trucks that do not switch, meaning that everything stays on the same truck. He estimated me around $2,000 with what she gave him and what he estimated as the box amount. Then, I called to confirm everything, and he brought the price up to about $2,800, because of the weekend we picked. He assured us that this price is the very high end as they estimate very high per weight and that this would go down. When we called to confirm the final box numbers, he increased this to $4,000, saying that the box number and buffet table was added to this.
The movers arrived after 9pm on 6/1. Then, when they got there, I asked for the weight ticket. James, the main mover, said that they do not do weight only cubic feet unless it was a military move. I tried to tell him what Michael said, but he said that was not true and to call US Households. I called the service desk multiple times and Michael, and no one picked up. The service desk had a hold message that made it seem as though they were just busy, but no one called us back, even though we left multiple voicemails that this was urgent. Still, no one has called us back to this time. We had no choice but to let them take it.
Then, they said that the price would be over $4,700 because of the amount of stuff. He said this before even trying to get it into the truck. Which means he did not know how much cubic feet we would be using. He then charged us for 2 mirrored objects, $95 each. This dollar amount was NOT mentioned in our contract. He also told us he would probably have to switch trucks. When I told him Michael said they can't, he said this was a lie.
This $4700 amount is drastically higher than what we believe it should have been, as this number was given before the space in the truck was measured (per James' way) and the fact that this was supposed to be weight and was not. The items Michael calculated was highly overestimated, which makes us believe that this should have been in the $3,000 area. I also paid $1,318 to the moving company via check, which was based off 50% of the remaining $2,636 that is due to the company prior to/at pickup.
The moving company came to deliver the items and there are additional problems we ran into. When we spoke with Michael, he stated that our belongings would stay in the same truck it was picked up in. This was incorrect, as the truck that came today was not the same. In addition, the company that picked up our belongings was moving express and storage Inc. When the truck arrived today, the company was Ada moving and storage. Ada, the owner, showed us a video of the warehouse the items came from and stated how disappointed and shocked he was at the disorganization.

AGAIN, I HAVE HEARD NOTHING BACK AND AM OUT SEVERAL THOUSAND OF DOLLARS.

Move size: 2 Bedroom Home Service cost: $5000

Paid $1200 and they came with a rental 10 feet truck instead semi truck. also did not pick up my stuff at all and please read this on your contract before signing:
CANCELLATION OF SERVICES: AS THE CUSTOMER, I AGREE TO PAY THE TOTAL CHARGES FOR MOVING COORDINATOR SERVICES TO BE PROVIDED BY US HOUSEHOLD MOVING & STORAGE. I UNDERSTAND THAT MY DEPOSIT/FEE REPRESENTS ONLY A PORTION OF MY TOTAL ESTIMATED SERVICE CHARGES. DUE TO SCHEDULING AND ROUTING REASONS MY DEPOSIT/FEE IS NOT REFUNDABLE. I UNDERSTAND THAT IF I CANCEL MY MOVE, I AM ONLY ENTITLED TO RECEIVE A CREDIT OF MY DEPOSIT FOR FUTURE INTERSTATE MOVING SERVICES TO BE USED BY THE ACCOUNT HOLDER WITHIN A 12 MONTH PERIOD FROM THE DATE OF CANCELLATION. I MAY CHANGE MY PICK UP DATE, OR PLACE THE MOVE ON HOLD AT LEAST 7 BUSINESS DAYS (SATURDAYS, SUNDAYS AND HOLIDAYS NOT INCLUDED) PRIOR TO THE PACK OR LOAD DATE (WHICHEVER APPLIES) LISTED ABOVE. IF PICKUP IS REFUSED BY CUSTOMER FOR ANY REASON, THE DEPOSIT IS FORFEITED. ALL DEPOSITS WILL SHOW ON YOUR BILLING CYCLE AS US HOUSEHOLD.


ESTIMATED PICK UP AND DELIVERY SCHEDULE: All pickup, load and/or delivery dates are only estimates and are not guaranteed. US Household Moving & Storage. will not be responsible for loss or damages incurred by unavoidable delay. US Household Moving & Storage will act on the behalf of the customer in resolving any claims or delay issues with the carrier. There are absolutely no guarantees made, expressed or implied regarding pack, load and/or delivery dates. IF PICKUP IS REFUSED BY THE CUSTOMER FOR ANY REASON, DEPOSIT IS FORFEITED. The date indicated as “1st available for delivery” is first date of the delivery window and not the promised delivery date. All estimated time of arrivals are subject to change depending on many factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected delays.

Move size: 2 Bedroom Home Service cost: $1200

DO NOT USE THIS COMPANY!
What they said would happen:
The moving truck will be weighed before they get to us. Then it would be weighed after our stuff was in it. We would be given weigh station receipts so we could see the weights and pay by weight. The movers would be coming from Arizona and they would call me the day before to give me a time. I gave very specific details about what we had and they estimated 1300 cubic feet of stuff.
What actually happened:
They never called with a time. I had to call them. The movers that showed up came from L.A., not Arizona. When the movers finally showed up, they had a truck that was too small and half full of someone else's things. They DID NOT WEIGH the truck. They had just gotten the order that morning and were told it was a small move. It was a three bedroom town house. They wanted $5k ON THE SPOT to bring a different truck. They said we had 2600 cubic feet of stuff by the looks of it. TWICE what we estimated?!?! I told them thanks, but no thanks. Nothing you promised was delivered. We rented a 1600 cubic foot truck and ALL of our stuff fit. They wanted to charge me for 2600?!?!?!
They are almost impossible to get a hold of, blaming the busy moving season. I guess they don't adjust their staff for seasonal needs and instead leave the customer calling over a dozen times just to get a hold of a person. Our deposit was non refundable. Google the company and you will see enough similar stories to make you never want to use this company. STAY AWAY!

Move size: 3 Bedroom Home Service cost: $15000

These people are horrible. I can’t believe I actually did business with them. I’ve never been so consistently lied to in my life. Yes we got moved with just a broken lamp and a few scuffs on the sofa but it was absolutely awful dealing with these people.
Just get a Uhaul and pay temps or your friends to help you. It will be cheaper and you won’t have to deal with this den of thieves.
I don’t know how they even get people to work there. They should be ashamed of themselves for the lying and for the way they treat other people. They will get their due one day.Hell is not hot enough for some people.

Move size: 1 Bedroom Home Service cost: $1800

This is the most unprofessional moving company imaginable and worst experience we’ve ever encountered. The salesman Steve, low balled the quote by $2200!! He assured me we would be receiving our load by July 1st - July 2nd the latest. It’s already July 5th and no one seems to know or care when our truck will be leaving the Chicago area for our new home in AZ. They just say it will take another week once they finally do find a truck.The managers refuse to answer calls and individuals who answer calls say they are busy and they will let them know. We never get called back.

Move size: 3 Bedroom Home Service cost: $6160

Warning - DO NOT GIVE THEM A DEPOSIT!

Let's see. There are so many shady things done by this company.
I received an estimate to pack my entire house. Along with that was a list of furniture / large items for the truck.

I come to find out that all of the so called items they packed were never included into the weight and volume of the truck. They said they would disassemble my furniture - dressers+mirrors, bed+headboard. I went through so much detail to explain all my belongings - Glass , china and other fragile items needed to be packed. closets with lots of clothes needed wardrobe boxes.

This is where it begins. I received email clarification from the Sales guy "John" that all my items would be on the truck and were all included in the estimate. A week before the move the "QA" guy calls me. He wasn't so nice. He informed me that to actually move my belongings it would be at least another $2500. Of course it would depend upon what the movers actually see that day when they come out. And the mirrors from my dresser were not included. The headboard was now a separate item, and that all the boxes were 18x18x18. (Not glass pack, not wardrobe, etc).

Keep in mind this company does NOT own the trucks. They are basically a company that will low ball estimate you and hire a set of movers. Every chance along the way they will jack up the cost of your move.

We realized this and then attempted to get clarification in writing on what is and is not included. This is when the "Customer Service guy" Tyler called me. He 'listened to the ordeal and supposedly talked to the "QA" guy. Well after he said there is nothing he could do. I told him I wanted this in writing. We were moving the Tuesday after Memorial day. The thursday before, the move, I had heard nothing back from Tyler or anyone else in the company - they ignore you. Mind you - there were multiple days of me reaching out to them only to get no response from them.

I figured they were not going to hold their end of the bargain and that Thursday I rented a u-haul and hired labor to pack and load my belongings. I emailed Thursday to Tyler telling him he breached our contract and I was going elsewhere.

Well that evening, Tyler emailed me back saying he would pack and load up to 30 boxes (18x18x18) of my stuff along with my furniture. This was NOT going to make things right. This was another attempt to low ball me and extort more money.

I think Tyler has a burner phone or at least he goes through so many phones that his cell number has someone else listed when he calls.

I am attempting to get my deposit back of $2000. I have reached out to an attorney and will continue to pursue the return of the money they stole from me.

So if you read a good review - you should ask yourself if it is real. There is a well orchestrated SCAM. The electronic estimate you get prior to signing will be a short version without the legalese of the estimate you receive after you sign.

DON'T HIRE THEM. PASS THE WORD. READ ALL THE REVIEWS. THE GOOD ONES ARE SUSPECT.

Move size: 3 Bedroom Home Service cost: $5200

I originally set up another moving company that had a guaranteed price of under $5,500 for a 28 ft. trailer to move. My items are all packed in a current semi-trailer and just need to be moved to an interstate moving trailer. Drew, your sales person called me up and guaranteed he could beat that price. I was driving with my kids and listened to his presentation. Sure enough, he quoted in the low $4,000 and included movers to lift my boxes for me. That sounded great, but I told him I wanted to walk through my boxes and give him an exact count first as I didn't want an under quote.
I called him back after I got home with a count as close as anyone could have given of my materials since they were already packed. He raised his quote to around $5,500 but said we should be good to go. He said the quote was for lbs. not for area. I asked him many times if area mattered, and he said that only the lbs mattered. He promised that the company had to weigh the load. He also said that because my boxes were filled with clothes that he should remove some boxes and downgrade them to smaller boxes so the weight more accurately matched what it should be. I confirmed with Drew time and time again about the weight compared to area as to six months ago I worked directly with a moving company and their quote was with area. Drew promised once again that only weight mattered and he was doing what was best. I told him I would need the full 28 ft truck load, and he said it wouldn't be a problem. He also said I was getting one of the best deals since this was a company passing through, and I would not be charged what is typical.
Drew was nearing the end of his shift and said we needed to make a decision soon as to my move was a couple of days away. He sent over the contract, highlighted the bolded quote guarantee, and said if the movers wavered in price, not to sign anything but to call in and US Household would take care of it. Due to time constraints, I signed the contract without reading all of the fine print, but only seeing what Drew highlighted and trusting that the company was honest.
When the movers arrived, they arrived with half a truck load, and after walking through my stuff, started throwing on extra fees for bulky items that were already listed on their sheet. They added an additional $700 just in those charges, including some items that were smaller and lighter than most of my boxes. They then said that they couldn't do the move as to they had to go unload the truck first. They didn't come back for two more days. I had things I had to get to and had to rearrange my schedule to accommodate. They also said that the move would cost another $3500 minimum, bringing the total costs to over $9,500. Going from $5,500 to $9,500 was quite the jump and in no way was what I was expecting. I had called US Household on the first day several times and then on the day they came back, and only got, sorry, your contract states they can do everything they are doing. When asking how their quote could be so far off, they said sorry, there is nothing they could do, it’s all a formula. It was obviously way off, meant to give lower quotes and get the client stuck feeling like they have to pay the extra due to time constraints the day of the move.
I moved out here 6 months ago. I worked directly with a moving company that charged under $8,000 for the complete move and they packed my house on top of the similar services provided by US Household Moving. This time I went with a broker because I was promised better rates, better service, and better accountability. What I got was over $2,000 more in fees than that of my last full service moving company, less services and a lost $1,700 in a deposit they claim is non-refundable.
My move has been delayed, the salesman was extremely deceptive and cannot be trusted, the company has shown no empathy or care for the $1,700 they have taken while not providing the service agreed upon.

Move size: 4 Bedroom Home Service cost: $9500

I'm really happy with the move and these guys did not disappoint me one bit. From the beginning, its been a smooth professional ride, and they kept every wordand fulfilled every promise. In fact, we got the lowest price from US Household Moving and Storage when compared to all other movers. They are fully competent and assisted us in every question we had.

I don't know about others experience, but ours was very pleasant and we recommend US Household Moving to anyone in search of a good home mover for a long distance haul.

Move size: 1 Bedroom Home Service cost: $6400

My Fiancee and I contacted US household moving & Storage (the Florida location) to move our belongings from NYC to SF. They are a third party broker, and claimed they had a moving company set up that would move our items. We paid US Household multiple thousands of dollars, and then when it came time for the move, the actual moving company informed us that they could not move our belongings for the rate the broker gave us - and that it would be many thousands more. We were able to terminate our contract, because the terms were incorrect, and found a different moving company on our own all together. However, we have contacted US household moving & storage multiple times to try to get our money back, and they refuse to refund us our money. We are in the process of opening a court case, since they are committing fraud.

Move size: 2 Bedroom Home Service cost: $5000

Our family moved cross country and we encountered no issues along the way. The guys at US Household Moving and Storage are very receptive to all the changes we where looking for. At first, we needed more packing materials which were quickly provided. We also needed the delivery date changed which they were able to accommodate. I’m happy I found guys that worked with me because otherwise it would be a crazy situation. Definitely use these movers if you get an opportunity.

Move size: 2 Bedroom Home Service cost: $8900

If I could give them -5 stars I would. Where do we begin? They were very easy to work with (initially) and gave us a quote. There was pressure to purchase immediately but since we were in a time crunch we went with it. A few days later I called with some small additional items that needed to be added to the quote. This resulted in a new quote that was $1000 more than our previous quote- but they had already locked our deposit in so there was nothing we could do. We ended up sticking with the original quote and moving the rest of the items ourselves- to which the sales person (Micheal) hung up on us because he did not receive the sale.

They give a two day window for pickup. The sales person told us that we should expect the movers during the first day (as preferred) but then the night before they called and said the truck would not be here until the second day. When I told the dispatcher how inconvenient this was for us she said "Sorry sweetheart" and hung up. The second day rolls around, we still do not hear anything, and we finally get in touch with customer service- our movers are not going to get here between 6-9pm AT NIGHT. Well, we were 8 hours from home and obviously not willing to drive through the night and very upset at the lack of professionalism. A few minutes later the driver calls us and he is 13 HOURS AWAY AND WILL BE THERE AT 2 AM!! Obviously, at this point we just want our money back. OH, well never mind because they have protected themselves in a clause that states they do not guarantee the window. They tried to reschedule for next weekend and we told them to cancel (after hours on hold with "customer service.") Oh, and "Bethany" is by far the most rude, unprofessional, and immoral person I have ever had the displeasure of speaking with. I truly do not know how the people that work for this company sleep at night.

We are now out $900, our stuff has not been moved, and we are going to have to pay another company to move us. PLEASE STAY AWAY FROM THIS COMPANY!!

Move size: 2 Bedroom Home Service cost: $900

This was a very long distance relocation so I know those are not easy, but US Household did everything right in moving us quickly in the timeframes that we needed. Most importantly, the price was within our budget so we did not break the bank just trying to move all our stuff. I personally have alot of precious belongings that I did not want damanged in any way and they were super careful. I'm appreciative of their receptiveness in my requests, that's why I rate us household in fort lauderdale with five stars!

Move size: 2 Bedroom Home Service cost: $6600

Sticking to my word here, Chris Petersen from Us Household told me that if they exceeded my expectations than he would like me to write my first review online for him.. Well here we are today the day after my household was dropped off. Everything he told me along this process was accurate and done flawlessly, I was so worried about putting my 3 generations worth of belongings in anybodies care. Chris put me and my Husband at ease and comforted my husband and I along the whole process, Always answered his phone and did everything I asked along the way.. His staff of Customer service are wonderful and made this move so easy for us. Sarah From customer service was such a pleasure to speak with and was always upfront with us. All in All is I can say that they do care about the consumer and will be helping throughout the whole process like they said they would. I have had a bad experience in the past and was very worried before making this move with ANY company.. They Made us very happy and god forbid I make another move it will be with Us House Hold.. Thank You again Chris..

Move size: 3 Bedroom Home Service cost: $7500

We contracted with this moving broker. They claimed that they had a truck in our neighborhood during the time of our move, therefore they can provide a lower cost estimation. They did not.
They delayed the pick up date 4 times, and very bad customer service.After a week of delay, the driver called us that the pick up time is at 9pm. We had to find a different mover last minute and threw away out $1100 deposit.
DON'T use them! all the customers like me losing our deposits should find a lawyer and get our money back!

Move size: 4 Bedroom Home Service cost: $1100

I did not choose a star designation as they do not even deserve 1. If I could have done negative stars I would have. DO NOT ever use this company! We paid the required deposit of $1700.00 and received nothing for it! We were fully honest about our belongings that had to be moved. When the movers actually showed up all they said was they wanted $3200.00 today or they were not moving our stuff. We actually rented 2 Uhauls to move us instead. We gave them multiple chances to move our belongings the first in the middle of May. Instead we rented a Uhaul (20ft) and moved the bulk of our belongings ourselves. As anyone knows, doing a move yourself you never pack things in like a professional mover can. All the while being in contact with them trying to get them to adhere to their own contract..if you call them never returning a call or answering an email as contact. The next time we offered to let them pick up the remaining belongings which had to be removed as of May 31st, they never even showed up! We ended up having to fly back to Wisconsin at the last minute and renting a small Uhaul (15 ft and had a lot of room to spare) to get the remaining items. We have since been trying to contact them to get a refund of our deposit and have received NO response, so instead we are trying to get them to move 5 Rubbermaid bins and maybe 4 boxes from Wisconsin to Florida between October 23 and October 30th as we have no other choice but to either lose the money, go to court, or make them do something for it. It has been nothing but a headache since the contract was signed. I repeat DO NOT EVER use this company!

Move size: 2 Bedroom Home Service cost: $4750

HORRIBLE HORRIBLE COMPANY. They are liars. Don’t use them. They told me my pick up date would be 10-07-19. And my delivery date would be 10-12-19, which is the day I told them I would have my new apartment keys. Now after much stress, I got my pick up on 10-07-19. Where I flew to Oregon to meet the moving truck at my storage unit. Then flew back to California on same day. When I got to Oregon the driver said ok we will be delivering next day. I said that won’t work, I don’t get my apartment until 10-12-19. He said well can you call and see if you can get access sooner. I called but the apartment complex can’t have it ready sooner. So he says how about Thursday, could they have it ready by then. But they cannot. So I left Portland at 3 pm on 10-07, and on Tuesday I get calls from US Household and from the truck driver that he will be in Bakersfield, CA at 12:00. Which is where I live. This is a big problem since I was told by the person that got me to sign the contract that delivery would be Saturday the 12th. Now I have no where to have my stuff delivered to. And the movers are saying if I don’t figure it out before 9:00am Wednesday. They are going to charge me 79.00 per hour that they are held here waiting.
DO NOT USE THIS COMPANY. I am going to call the BBB.

Move size: 2 Bedroom Home Service cost: $2600

On 9/15, I receive a call from US households about my move. I had submitted multiple quotes online and needed a quick turnaround for a 9/22 pickup from Pittsburgh and a 9/23 drop off in Wilmington NC (10 hour drive).
US household (Jordan Duran) said on the phone that they can accommodate those dates and quoted me $2,384 for 338 Cuft after I itemized all my furniture and boxes. I received quotes from Budget VanLines and Mayflower that were higher than UShousehold. On 9/16 I signed the document without reading the print past the dates and amount. Jordan says he personally will be assisting me with the move and to save his number so I can call him at any time. I paid $1,217 as a deposit.
• On Friday 9/20, I received a pick up confirmation email that the movers will be coming between 1-5pm on 9/22
• 9/22 no one showed up. I called twice only to be told that movers thought it was scheduled for 9/23. My new time in now 9/23 between 1-5pm.
• On Tuesday 9/23 in the afternoon, I receive a call from dispatch that tells me that the truck is 2 hours away and will be arriving between 7-9pm. No truck that night.
• I receive a call from dispatch on 9/24, telling me that the truck will be there between 7-9pm. I receive a call from the driver at 5 pm who tells me they are 2 hours out and will be there at 7pm. No one shows up. I receive a call at 11:30pm telling me that they are not far and could stop by now or first thing in the morning. I told him that I hope he was kidding showing up at midnight (even that was most likely a lie to protect themselves as I see that there is a 48H window after reading BBB complaints that would void the deposit)
• On 9/25, the truck showed up at 9:30am. It was 2 Eastern European guys (most likely Ukrainians) that showed up in an Enterprise rental truck. My wife asked them when they will be delivering the furniture and they said that they will be heading down there over the weekend.
• I am in Wilmington while my wife is in Pittsburgh. They load the truck and give her paper work that said that we actually have an additional 162 CuFt which represents a 50% increase over the estimate that I was originally given. We did not add 1 piece of furniture from that list. It now brings the total to $3,019 which is now higher than Mayflower and Budget Vanlines estimates. They asked my wife to pay $1,020 in binding fee which brings my total out of pocket so far to $2,237 which was basically almost all of the total of the original estimate.
USHousehold:
• Jordan Duran disappeared from the picture, never returned my calls or messages, disconnected the phone number after I signed the contract. He is still employed there as when I call the extension, it goes to voicemail.
• Customer service has been anywhere from rude (lecturing me to putting me on hold when I demand answers on when my furniture will be delivered.
• It is clear to me now that USHouselhold should not be in business. They use Bait and switch pricing to get you to sign and then bill you more when the movers come
• I have asked for a justification of the additional 162 CuFt and never received an answer
• This whole story that is still unfolding has cost me over $1,000 in additional costs, like staying at a hotel while waiting for the truck or buying some furniture that I didn’t need in my apartment as I could no longer justify paying for a hotel room
• USHousehold states that they have 30 business days to deliver the goods, yes 30 business days (almost a month and a half) for a 10 hour drive.
I was told on 10/8 that I was confirmed for 10/12 drop off. Had to cancel my trip home to wait for the truck. I called again USHouselhold on Friday 10/11 to double check before and was told the moving company confirmed for Saturday. The truck did not show up. As I am writing this review on 10/13, I have no idea where my belongings are, when they will get here or who to talk to. I have just filed a complaint with the BBB.

Move size: 2 Bedroom Home Service cost: $3019

This has been the worst experience I’ve ever had. Shady from the start, but the cost was, in hindsight, too good to be true. They are deceptive and dishonest company, will hook you in on cheap price, but ultimately throw hidden fees at you when you have no choice but to pay. Chris P, the sales rep, took advantage of me being a young naive woman. Sales tactics are dishonest. Put me on the spot with a price and confirming a date that I will be receiving my stuff (originally 4 days MAX for 1,000 miles of travel) and I signed. Later he admitted he was on pain killers. They start you at a price, have you sign and confirm the item count, presumably before you pack and know exactly how much you’re taking. A couple weeks later I get a call from Mike who says I owe an extra $500 on the deposit because the item count has changed. You see I don’t have a choice because I’ll lose my deposit and have to secure a new company 3 days before my lease is up. Week after week, more delays. Customer service can’t guarantee a time from the carrier. Turns out, they use carriers that are not credited by the DOT or BBB (in this case, Trullia Relocation Services). They don’t care. They can’t do anything. Legally the company has 30 days to deliver your stuff from pickup. Over a month later and I’m still getting delays and apologies that it is out of their hands. The carrier has been lying to me everyday promising tomorrow it’ll come. My advice- pay the extra money for a reputable company. You’ll end up paying in hidden fees anyway.

Move size: Partial Move Service cost: $2500