US Household Moving & Storage

Absolute Scam! Their model is designed for bait and switch. First the pushy, aggressive moving consultant rushed me through the initial inventory and took shortcuts assuring me not to worry about small details. He said they always overestimate. After this he gave me a not to exceed price. Then he immediately transferred me to accounting to take a large non-refundable deposit. One week before my move, Another person who claimed to be QA, called and said "there's a problem with your tariff. You way under estimated and your price is going to be more." When I told him what his moving consultant told me, he blamed me for the underestimation. He was unpleasant and his company took no accountability for the false promises from his sales team. When the mover arrived it actually turned out to be 3x more!! I called QA again and got nothing but an attitude and the company took no accountability. The email and number I had from the original consultant led nowhere. Just go straight to the movers who are hard-working and honest businesses. If you do use a broker DO NOT USE THIS COMPANY!!

Move size: 4 Bedroom Home Service cost: $12500

If I could give -1000 stars I would! This “moving” company is not a actually moving company they are a broker company who sells you out to the worst moving company. They only care about getting your security deposit. They lied about who was actually moving us! I ended up paying 4500 more then expected. And stuff was damaged. Horrible costumer service! Please do not go with this company, you’d be better off renting a U-haul or Penske truck, and doing it yourself! All the bad reviews are true!

Move size: Studio Service cost: $8500

Scam artists to the absolute maximum. If I could give 0 stars I would. Hopefully my review can save someone from the mistake I made by choosing this company. They demand a deposit via e-check, aka using your bank routing information. They hire out the actual movers and the guys showed up 2 hours later than the latest I was told they'd be there. They barely spoke any English and only communicated to each other in Spanish. They demanded I sign a contract before they do anything and also an additional $800 up front..IN CASH. As soon as I got a moment to look up reviews on the company the actual movers were from, I saw they were major scammers and I immediately felt unsafe (young adult female in an apartment alone with 2 larger men). He tried to rip the contract out of my hands that had part of my personal information on it when I told him I was canceling the job. I then called the cops and they arrived to escort them off the premises. I have tried calling the company multiple times and they do not answer. I'm now out $1100 from that "deposit" because the bank can't trace it. Everyone, SAVE YOURSELF THE NIGHTMARE

Update: 2 months later I decided to randomly call them again and see if anyone would answer. Sure enough, someone did and they were completely rude. Said everything that occurred was listed in the fine print of the contract.

Move size: 1 Bedroom Home Service cost: $1100

They are scammers. They don't own their own trucks and you will pay them $600+ to make a phone call to a different company and hire them for you. This is why they never have answers..because if you call and ask them a question, they have to call the other company to get the answers. Instead of $2000, my move could have been $1300.

This is not to mention how entirely RUDE they are. Chris P., Bethany, Venessa..all rude and completely unprofessional.

Move size: Studio Service cost: $2000

Broker moving company; beware!!

Very disappointed with this process. The initial process was easy and seemed relatively easy. Steve worked with us on the initial contract to get the ball rolling. Five days before our move, we received a scheduled call from Quality Control to discuss the final details. We went over the inventory and added a few additional items to the list (my fault and oversight) which amounted to an additional $1700 dollars! Are you kidding me? For a kayak, floor lamp, side table and chest of drawers? Not only that, we were told that we had to pay an additional $631 that day, deposited my money order to their Chase Bank Account. I could not give them my details over the phone. That made both my husband and I feel super creepy about the integrity of the company. Day of pick-up, the local moving company was outstanding. However, we were told my Quality Assurance Glen that we should follow the truck after being loaded to ascertain the final weight of the truck. The movers told us that we would be charged by cubic feet, which would cost us even more than the $4700 quoted price. We have TWO bedroom apartment! Two bedroom. As a vet who has moved all over the world, I'm appalled and disappointed in a vet run company who lies and misdirects their customers. No integrity.

Move size: 2 Bedroom Home Service cost: $4700

I've moved every two years for a decade. I've NEVER had a worse experience.

First they give a great rate. Then they bully you into higher rate with threats that they'll leave your stuff once time has passed and you don't have time to hire someone else.

Called me two days before pick up and tripled my costs, knowing I had a deadline and couldn't get another mover on such short notice.

Next day moved up my move by a day. I stayed up all night to make sure things were packed and ready. Then hey didn't show up. I only learned they weren't coming when I called because it was an hour after pickup time. I had waited all day and got a hotel room because everything was packed. So, more $$ out of my pocket.
As of this wasn't enough, I started getting conflicting calls from their subcontractors (I wasn't made aware that they were subcontracting my move) with different pickup times and the subcontractors were very rude and disrespectful to me because I didn't know what US Household had arranged with them.

Finally confirmed pickup date and time for theb4th time and noone showed up. So, half an hour after pickup time, I call and found out that it would be delayed again. So now we have to get another hotel and spend more money plus pay another mo this rent so all in all over $3K more than originally quoted (before anything was even picked up) and another $3K for rent and additional expenses.

As if this isn't enough insult to injury,the agents are rude, unhelpful and liars and will offer nothing to correct the situation. I am reporting to DOT, Bbb and everywhere I can. So unacceptable.

Move size: 1 Bedroom Home Service cost: $6000

We have a very big house, so wanted to use a company we could fully trust with belongings (there are alot of them!) US household moving and storage in fort lauderdale had great reviews so we gave them a try. Also a friend of mine recommended them that they find the best movers and coordinate the whole thing. The price is reasonable and actually lower than other places we got an estimate from. They delivered all of our things within 4 weeks and not one item was damaged. I'm very happy with how they run their operation, so I recommend US Household Moving without hesitation.

Move size: 4 Bedroom Home Service cost: $9850

Worst experience of my life. US Households is a terrible company with terrible customer service. They are a broker and sell your information to hustlers. I gave the company plenty of notice and what day I need to be out of rental. They didn't show. They sent a different company the day AFTER I was supposed to be out. At 8 PM at night. Then they tried to upcharge me 2,500 dollars more than original estimate AFTER my things were loaded on the truck. I refused their new estimate and told them to call US Households. It was late and no one answered. My things were already on truck, they refused to take them back off and kept trying to force me to sign their new revised estimate. We ended up taking our whole life off the truck ourselves in middle of the night and placing our belongings in the street. Items were damaged due to hostile situation. Police were called. The next day we got a Penske rental and moved our belongings ourselves across country. Had to leave a vehicle behind. Customer service blocked me and wont let me talk to a supervisor. They have not answered my emails. Also refusing to give deposit back, because I wouldn't agree to inflated estimate! They are scam artists! Do Not use this company.

Move size: 2 Bedroom Home Service cost: $3500

Scammers is right. Do not use this company. I have paid $4200.00 for them to make a phone call. They are brokers but DoNot represent themselves as such. I truly thought I was working with an agent I was quite surprised to find out that the movers don’t receive any of the 4200$ or any of the so called deposit money. I realized I was working with a broker when Empire Van Lines was moving my goods. They showed up two days late with a Budget Rental Truck because the drivers truck broke down in Atlanta. Of course I don’t know if that was true. I have never been lied to as much as by these people. My furniture is in a storage unit in Nc (don’t know where)and Empire can't give me a date for delivery because they don’t have any trucks headed south. So Us Household did not fulfill its contract. It did not set me up with a reputable company. Safe yourself a $4000 phone call. Once the mover gets to your home the contract is final with U S Household. Then another contract is required by the moving company This experience has been so stressful and so Totally unprofessional I may not receive my goods for 30 days. I can not express enough. Buyer Beware. This move is costing me close to $10,000 should have been less that I have two bedrooms of small furniture the rest was in. boxes. I could go on but I feel the above is enough to warn folks from being so taken advantage of.

Move size: Studio Service cost: $6088

One word to describe my experience would be pure professionalism. From the very beginning, these guys tried very hard to make our experience positive. The movers are very nice and the lead driver Drew handled the moving crew very well. The prie is negotiable if you know how to talk with them, we were able to get free wrappings and packing which was very helpful. Their customer service and communication is nothing to complain about -- we were able to read ou r rep at any time. Thank you for a job well done.

Move size: 2 Bedroom Home Service cost: $7100

The worst movers I have ever seen. I believe these guys are brokers. They give us an initial estimate which is just some random amount. I am sure these guys do not know how much cubic foot each furniture takes (eg sofa, bed etc) . They give us some wrong estimate and make us believe it is very cheap. Also once u pay advance with them and cancel it you wont get any actual refund . They might refund as US Household credits not actual dollars and you need to use that credits within a year. So we were forced to use these movers. Also during the day when actual movers came the cost was twice as the quote price for the same set of furnitures. We were totally shocked as we could not cancel it too as we had already paid 900 dollars. They promised us that the movers will dismantle our furniture and again reassemble them which is a total lie.
Also they don't deliver your items to home. They just drop your items in a highway. You have to rent a uhaul or small truck and then collect your items . If not it is extra 500 dollars for them to drop your items. Seriously I was quoted 2000 dollars and I ended up paying 5000 dollars. I feel I could have got all new furnitures for less than 5000 dollars. Also they lost my bed frame, broke my computer table and shoe rack. I do not know what all trouble I have to undergo to get a claim. Seriously do not ever use these guys. They just suck all your money and give you a poor service.

Move size: 1 Bedroom Home Service cost: $5000

BEWARE! Absolute thieves I would not recommend this company at all. We got them to help us move my husband asked four times if we could cancel if we needed to Johne said yes if we called before our payment processed. We called three days after to cancel which there is a federal law you can cancel in three days but also we were told by Johne that we could get our money back. They denied us our money back and said they are keeping the deposit of $1,000.00! We didn’t process that payment till two days after our phone call too! We ended up not moving job related and they think we found someone cheaper even though they are going to match any price. Beware of this con artist company. Johne kept saying whatever to my husband and said they would send us to collections if we didn’t pay up even though the federal law states we didn’t have to pay even signing a contract if we cancel in three days. We are now fighting to get our money back. I would suggest to go with anyone else but this company. Taking $1,000.00 from someone for doing absolutely nothing. Taking a small deposit fee is normal but taking the full amount is thievery.

Move size: 2 Bedroom Home Service cost: $1000

Please do not use this fraudulent company. So far, we have lost $800 and all peace of mind about our upcoming move.

Specifically: they called five days before the contracted date of pickup to tell us it is no longer available on their end, so they asked to move us early. We said that we needed to keep our original date, so they told us they would have to increase the price. They called separately (still no truck planned for our moving date) to confirm the inventory in our house, but their list bears no resemblance to our actual possessions. They explained that changes to the (incorrect) inventory on moving day would lead to additional charges. When we've tried to cancel, they've refused to give a refund and instead offered us credit toward a future move.

Nothing about their interactions with us have proved trustworthy; I wish that we had seen these other reviews before signing our contract. Just writing this to help protect others.

Move size: 2 Bedroom Home Service cost: $1800

We moved from north nj to philly and needed a mover that would do it on realy short notice. US Household Moving took up our offer and did it for the price we needed. They moved all our stuff professionally in less than a week -- we are really happy with their services. Every single one of our requests has been fulfilled exactly how we wanted. If we move in the future, I hope this company will still be around because they offer exactly what we wanted and offered good communication. We did not worry about our belonging at all and thankfully there doesn't seem to be anything missing or damaged.

Move size: 2 Bedroom Home Service cost: $3600

WORTHLESS COMPANY! Do not use this company. I don't care if they have a few positive reviews- it is NOT worth the torment, the hassle, the lies and the COST. First, a broker will call you. He doesn't work for US Household and moving- he's only trying to get your business. When I say he I'm talking about Brian P and Michael Ross. Yes, he will give you a great quote. He will promise you that your delivery will not be a problem- your timeframe is perfect he says.. He will tell you that he'll be with you every step of the way. He will give you his cell phone number and tell you it's ok to call whenever you need him. He will give you a quote and then say oh I can get it cheaper for you hang on. Then he comes in at a price that is lower than you doing it yourself.. Don't Believe Him. He doesn't return your calls or take your calls and his reply via email is "I highly suggest you talk to customer service" Which by the way they are pathetic as well. He will then send your call to Vanessa so she can take your money from your checking account via DocuSign. No, they don't take credit cards.. Big Red Flag. You better not add or take off any items.. This will cost you a lot of money. I actually took off a sofa and loveseat and added one Target bookshelf and my $1749 trip turned into $2500. Oh, I assure you when the truck comes we have a foreman who will adjust your price. Another Lie. The broker told me the cost is based on weight- dispatch told me the price was based on cubic feet. The drivers pulled up and threw my daughter's stuff in a "Budget" Rental truck that was empty and not scored for cubic feet dimensions as I was told it would be. I drove my daughter to Colorado on May 31 for college- it's now June 8 and they still have NO ETA for her belongings. I could write a short novel on how unprofessional and ill-prepared this company is. They have caused so much stress in my daughter's life, my life, and her dad's life. They are beyond horrible- they are not helpful, they ARE full of deceit and they will take you for every stinking penny they can. I caution you.. Do not do business with US Household Storage and Moving or Prodigy Movers also known as Trusted Moving. Trust is the farthest thing they represent. Horrible Experience and I haven't even explained everything.

Move size: 1 Bedroom Home Service cost: $2500

This company lied to us to get our business, they were pushy when we were shopping around for movers. These are the people we have spoken to, Max initially to book, Mike to do our quality assurance call who told us following things which Max had already promised. Our move will be priced by weight and cubic feet BOTH, we get to pick our first preferred day of delivery which was June 6th, and if ANYTHING, it may be delayed another 3-5 days. Their guy Costello the truck driver called me on the 1st for a pick up of June 3rd and told me that he is coming for the pick up on the 3rd with one more guy besides himself. I told him that was going to be insufficient for our move & also that wasn't the information we were given. I told him specifically that he will be packing part of my kitchen and only PART of my daughter's playroom and bedroom all three we had already packed half of. He disregarded me saying I have done bigger jobs this is a small move. I told him, I was uncomfortable with only two men & I would call the broker to inform them that this is not sufficient he disregarded me. On moving day June 3rd, Costello (Empire Van lines) showed up with only one man, he was aggressive, post walk through, he threw his hands up & said this is too much you have to pay extra $2000+ for this, He pretended like he didn't know details of our move which I personally told him myself & this US household company claimed they did as well. When we tried to question him, he took his papers and walked out on us, we were in such a horrific position, we had to leave that house the very next morning in ILL & then close on our house on the 5th in TN which we were driving to as well. We had to BEG him to stay & under pressure had to not only agree to what he was saying, also he made him sign the papers which the driver himself hadn't even filled out fully. We offered Costello to pack our own remaining of the kitchen to save money he AGAIN became aggressive because by then it was clear that his intentions were to scare us into paying more money. He told us, he will NOT weigh our belongings & that we are being charged per cubic feet which was again, ANOTHER lie we were told by the broker Max and Mike, Costello then called Kyle, who basically backed Costello up & changed the entire story & said he was sorry that we were told the wrong information and that we HAD to pay Costello more money. Continuation of my previous review, their driver spent hours in his truck on the phone instead of packing, which led to them being at my house from 10:45am until 8:30pm at night, we were so afraid of this man that we had to lock ourselves in a room because we didn't feel safe being around him. At the end of the move, he made my husband sign more papers, he wouldn't allow us time to properly read his paperwork, and then he stated that you won't get your stuff for another 2-3 weeks which was after he had all our belongings and money. Since then, we have called US household daily, requesting to resolve this matter, then once again ignore our calls, they don't call us back, they say that since my husband signed the paper which said that it CAN take up to 21 days, we have no choice but to deal with it. We have now spoken to Angie, Vanessa, Tyler, Kyle and now some woman named Stephanie (who refused to identify herself) they also refused to tell us the name of the owner of Empire Van lines who literally have our belongings & are technically working FOR US were hired these brokers. Stephanie screamed at my husband the ENTIRE call & was extremely disrespectful, refused to resolve the matter. She told us that she had to deal with us while she was visiting family & how inconvenient that was. However, what about the days & weeks my family and I have to spend not knowing when and IF we will have our belongings, a crib for my baby to sleep in & food, we have now spent hundreds of dollars trying to survive until we have our belongings. DO NOT hire them, avoid them at all cost.

Move size: 4+ Bedroom Home Service cost: $6644