United Transportation Moving & Storage

I am relieved and satisfied, we have moved everything with great help of United Transportation. We moved from Los Angeles to New York. The move was great and fast as promised. We were very concerned because we own lots of unique furniture. The guys were amazing; they wrapped and cardboard crates every item in our house. Upon delivery, our belongings found to be perfect, with no sign to any damages. Thank you everyone! we are very pleased. Highly recommended to anyone in moving need!

Move size: 2 Bedroom Home Service cost: $3785

I have to be completely honest here, I'm extremely disappointed with my experience with United Moving Inc. There have been so many issues that I'm just going to start from the beginning. I was extremely thorough when I packed my belongings. I used sterilite containers so that I could get the exact measurements, I had a list of all of my items with sizes, I had everything already broken down and organized so that I could give the correct information to potential moving companies.

When I got the initial quote from Kim, she came back to me with a bid of around $1400. I knew from all of the other bids from different companies, that this had to be inaccurate. I called her back and told her so, and asked her to double the amount she had initially quoted me at the very least because I did not think it was accurate. She came back with $3k, which seemed more in line with what other companies told me.

I explained to her that we were leaving the state on 4/12 as we had to be in Wyoming on the 14th to take possession of our property. I paid the $600 deposit and set a pick up time for 8-10 am on Saturday 4/10. We had multiple family plans that weekend, for us, since we were moving so far from everyone.

I received a call from Anna on Thursday 4/8 explaining that our pick up tie would have to be moved to Sunday, and that she would call me back on Friday 4/9 to let me know the time. During that conversation I told her that I needed the pickup time to stay the same. I never heard from her Friday, even though I called her direct line and the company line.There was no voicemail set up. I called and sent emails multiple times over the weekend. I never heard from her at all. The driver finally called me on Sunday morning at nearly 10 saying he was on his way. I was unable to be at the house, but my 74 year old grandmother offered to be there with the other half of my order amount in cash.

She called me in a PANIC. The driver told her that the size on the initial work order was incorrect. She asked him to calculate the difference, and it came back as $2200 MORE than the already adjusted quote. We had budgeted in a possible $500 dollar difference, just in case there was an issue, but $2200? That was astronomically different to what was explained. My mother had to drive over to help my grandmother deal with this.

The drivers ended up only taking what was written on the 'Quote', and even after stacking our cars to the absolute limit while still being able to fit our children and pets in the cars, we had to leave behind items. It has been over a week since our items were picked up by this company and there is still no delivery date in sight. My children are sleeping on air mattresses on the floor, asking me where their toys are. We had to go out and purchase over a thousand dollars worth of household goods just to keep our home running. I have had bare minimum responses to my inquiries, and I am trying to be as civil in this matter as possible, but I am honestly at my limit.

The amount of unprofessionalism and communication with this company makes me wonder they are even in business. On the website they claim to be "courteous and knowledgeable", but I have found this to be completely incorrect from my experience. Apparently, according to their site, they can be reached 7days a week, which at this point we all know is completely false.

Move size: 1 Bedroom Home Service cost: $3000

On a move from California to Texas, an essential part for an adjustable chair was lost. The company really gave us the run around, and after we have provided all requested information, they stopped responding. On the last call to them, they were quite rude. The lady on the phone said she never received our information, she was not our contact anyway but when we asked her name so we could also send it to her, SHE WOULD NOT GIVE HER NAME even though she said the information should go to her! We paid for added coverage for lost/damaged items, but they will not honor the claim. We have been trying for about 5 months to get this resolved. TERRIBLE customer service!

Move size: 1 Bedroom Home Service cost: $3344

USDOT 778030- BEWARE, SCAM, THIEVES, AND MAY BE USING MORE THAN ONE NAME, NUMBER AND ADDRESS!

I spoke with Jasmin to book a move for the 26th-27th of May from Florida to Kansas. Nobody called me to tell me when the driver would be coming. Finally on the 26th when I called them they said the driver would be there on the 27th. When the driver didn't show up on the 27th I was told that he had a move that took up 3/4 of the truck when it was supposed to only take up half the space and that he could come at 10 PM that night or on the 28th in the morning. I opted for the morning. The driver did show up in the morning. After he fully packed the truck, he said that he had to take pictures of my items on the truck to show the office and they would tell him if I would be charged more money. READ YOUR RIGHTS AND RESPONSIBILITIES GUYS (I'll share the link below). On page 6 it says: If the mover does not give you a new binding estimate in writing, or agree in writing to convert the binding estimate to a non-binding estimate before your goods are loaded, the original binding estimate is reaffirmed. Under these circumstances, your mover should not charge or collect more than the amount of the original binding estimate at delivery for the quantities and services included in the estimate.

Anyway, the driver said that my price of $1,250 is now going to change to $1,650. I told him that's insane and I would give him $1,000 via zelle and dispute the rest with the company. With that, he drove off with my stuff and said that my items should be delivered within the week.

According to the attached contract, the company legally has 2-12 business days to deliver my goods based on the mileage of my move. However, Adam and Alex continue to say that they legally have 21 business days to deliver said items.

As of today, June 24th, my household goods still haven't showed up and after reading the reviews for these people this seems to be very common for them. If you look at the links below you'll see that they are not BBB accredited and on the transportation website they already have 22 complaints this year.

Three days ago, Adam said they don't want my things because they wouldn't get that much money for it, he even explained the process he would have to go through to sell it (which tells me he does this often). We have no idea where my things are. I've been told a bogus address in Miami by Alex, and Adam told me it's in some warehouse in Georgia but he won't tell me the address. We even told him that we'll go pick the items up from Georgia ourselves and Adam said he can't do that because there's nobody at the warehouse to open up for us. He said that he's working on getting my stuff to me and he'll call me back to let me know if we can pick it up or if he'll be able to deliver it soon. He never called back (it's been 3 days since that conversation). Pray that these people get caught, and are prosecuted, and never do this to anyone else. Also pray that we get our things back. I have 5 children that would like their items to come home. Please see links below and attached items.

1. Yelp reviews https://www.yelp.com/biz/united-movers-atlanta-3

2. https://www.movers.com/moving-company/united-movers-inc.html

3. http://ai.fmcsa.dot.gov/hhg/SearchDetails.asp?ads=&id=31067968&id2=30703960&f=CNS%3D1%26CN%3D%26search%3D1%26DOT%3D778030%26MC%3D%26Submit%3DSearch

4. Your Rights and Responsibilities-

https://www.fmcsa.dot.gov/sites/fmcsa.dot.gov/files/docs/Rights-and-Responsibilities-2013.pdf

5. My contract https://drive.google.com/file/d/15Mu83FrZH1N7-gD-LdSZ1wTZL8U7GNXW/view?usp=sharing

6. BBB https://www.bbb.org/us/ga/norcross/profile/movers/united-moving-inc-0443-6002020

7. Another name they use is http://unitedmovinginc.com/ when they took my payment the zelle confirmation says United Transportation

Move size: 1 Bedroom Home Service cost: $1250

I hardly ever write a review, and no one at this company asked for one or suggested it. I just want to show my appreciation for their high level of professionalism and service.

I don't think anyone likes moving, I was dreading this day, we had a tuck full o items from storage and it was complicated. Plus I booked them for the move at the last minute.

Everything went so much smoother than I thought

you arranged it exactly as I asked, and his crew were amazing from the moment they arrived--on time. They had great attitudes, were fast, careful with our possessions, and highly skilled at fitting more than I thought could possibly fit into the space we had.

I will never look forward to moving but I will feel differently next time and will definitely use this company again. Thank you.

Move size: Partial Move Service cost: $2250

Tommy, delivery estimator, was responsive and helpful and the movers at both pick-up and delivery were efficient and professional and all items arrived undamaged. Communication with office and dispatch was terrible and it took almost 4 weeks with little information that I didn’t have to pester to receive. We got notice at 4pm that movers would arrive between 8-11am the NEXT day (after 25 days waiting) Movers arrived 4pm and again, no communication that wasn’t me pestering. No efforts to reduce paperwork in processing payments until final delivery when I was not near a printer or computer. Hugely frustrating that could have been mitigated by phone calls or emails with reliable updates.

Move size: 1 Bedroom Home Service cost: $3500

Horrible Experience overall. Generally, I don’t write negative reviews, but I felt I needed to share my story of this painful experience.

To start off with the positives, the movers at pick up were nice and on time. Then it all went down hill from there.

The quote that United Transport and Moving provides does not include additional fees upon their arrival. Fees include and are charged at both pick up and drop off:

- $75 if the movers must walk greater than 75 feet and $75 for each additional 75 feet

- $75 dollars if the movers must use an elevator

- $75 dollars if the movers must use more than one flight of stairs and $75 for each additional flight

- If your home cannot accept an 18-wheeler moving truck, you will be charged a shuttle fee of $350 plus the rental truck (Uhaul or equivalent).

- Miscellaneous fees for packaging and wrapping material are not included either.

- If the movers are waiting for you its $95/ hour or $750 for a whole day.

Once your belongings are picked up, United Transport reserves the right to have your belongings delivered to your destination anytime 21 BUSINESS days (30 calendar days) after your requested delivery date. After multiple attempts to find out where my items were no one could tell me including dispatch. The company does not actually know where your belongings are located during the moving process. They missed my delivery date by 26 days and had my belongings in their possession for 40 days. United Transport and Moving cannot tell you a delivery date until 24 hours prior to delivery which makes it very difficult to plan. Upon delivery, most of the larger pieces of a furniture were damaged and/or missing. You must pay in cash or certified check before they open the truck to show you if your belongings made it or not.

Lesson learned here is that you pay for what you get. The company really does a very poor job at treating its customers right. When you call them or email them, they rarely respond or provide any insightful detail on your process. They don’t follow their own documents as they state they will keep you informed during the entire moving process, they don’t, and you won’t hear from them unless you call them. United Transport and Moving struggle to provide any idea of where your belongings are located or when they will be delivered. When you ask to speak to anyone that has any decision-making ability, they hid and refuse to answer questions. Lastly, beware of giving your credit card information to them, they will charge your card without contacting you for any authorization.

I placed a claim in March of 2020 for damaged goods and have yet to receive payment as of early December. The company in my opinion has no problem taking money but will not pay for their damages. When trying to call the company I have been hung up on numerous time by a gentleman named Alex W.

I am sure there are some good stories out there, but this was my bad one.

Move size: 1 Bedroom Home Service cost: $2000