United Transportation Moving & Storage

DO NOT USE!!
DO NOT USE THESE PEOPLE!
DO NOT USE THESE PEOPLE!

BAIT AND SWITCH.

These people are crooks.

1. I sent a detailed spreadsheet with measurements of each item so they could provide and accurate quote. They quoted $2200 to move me from CA to CT in 10-14 days door to door.

2. On moving day, the foreman realized they made a mistake and quoted someone else's items (a dresser and an ATV? Which I don't have). He told me the price would be $4300. On moving day, I can't do anything, I can't sell items or give stuff away because ITS MOVING DAY and everything is packed. They have u by the balls and they know it. (I'm hind sight, the fake quote they provided is a scam, they give everyone that quote).

3. Customer service is a bunch of Neanderthals. Every email takes 5 days to get an answer, which they never provide an answer.

4. I have been asking for a detailed invoice of all charges for 2 weeks and they still have not provided it. Only a crook would avoid putting charges on paper!

5. They're demanding I pay in cash? Who has $5300 in cash lying around? Are u kidding me? And who would pay $5300 with no insurance from these bandits?

6. They picked up my items on 10/17 and said 10-14 days to deliver. Its now11/9 and I still don't have my stuff. They are saying MAYBE by 11/15. I have paid rent for this entire month on apartment I cannot occupy. I have had to pay for a hotel for each night these incompetent a-holes are f&cking around somewhere in the middle of the country.

7. Now they are telling me they are charging me an additional $995 for a shuttle fee. Totaling this move at over $5300!! Note: I am moving back into a house I lived at in 2014. I moved in and out of here with 2 moving companies who did not need a shuttle!!

8. I offered to meet them 1/2 way on price, which I should not have to do because it's there mistake, but I offered to pay $3k for the move, $800 over my quote.. and they then threatened to keep my belongings.

I've had to threaten to call the police. I've had to contact them over 15 times to get zero information on the location of my belongings. Terrible terrible.

I cannot say this enough.
DO NOT USE THESE PEOPLE!
DO NOT USE THESE PEOPLE!
DO NOT USE THESE PEOPLE.

Move size: 1 Bedroom Home Service cost: $5300

Moved from IN to CA they made us rush two days before the scheduled pickup date. We waited over three months for our things. Than they call us less than 12 hours ahead and said they were adding on 250$ because they had to get a smaller truck to deliver our stuff. So we contacted the main guy and he said just give them 500$ and I’ll cover the rest. We had already paid 1200$. But the delivery people didn’t like that so they took 400$ and left with over half of our things. Told their boss we were mean to them and lied. We let the use the bathroom and charge their tools that aren’t needed for this job. The boss Ben called and threatened us saying they are just going to throw it away. Than called and is hold our things hostage saying we have to pay 350$ more for them to come back and deliver the rest of our things. Instead of working with us they left because they had other deliveries. Everything we had planned for today is being put on hold because these people only care about scamming money out of people.

Move size: Studio Service cost: $1600

Moving is such a stressful ordeal, but after dealing with United, I can honestly say my mind has been changed. Family members have told me horror stories of their stuff not arriving on time, things missing it broken, and rude movers. The movers that came to pack my stuff went thru my inventory 1 by 1, and everything was there when I unpacked. The movers who brought my stuff put the furniture and boxes in the rooms I asked them. They also put my bed, and my kids needs together too.
I did wait 2 more days longer than what I was told, but the driver, Mere Schmidt, stayed in contact with me, which I appreciate, so I won't take points off for that. And the prices were within reason, which is perfect for a single mom. They were the best option of all the places I had contacted.
Customer service: 5
Timeliness: 4
Affordability: 5
Overall: 5 ?

Move size: 2 Bedroom Home Service cost: $3790

United Transportation Moving & Storage has truly earned every 5 stars review they receive. My husband and were online looking for movers. We put together the list of movers and I looked at everyone’s yelp and saw reviews including damages, extra charges and delivery. But I also saw a lot of the good reviews which were mainly about the service, professionalism and hard workers.

After reading the reviews and speaking with the nice lady named Tamara, I knew I wanted to hire United Transportation. After speaking with Tamara, she emailed me the moving price and paid the deposit next day. I was worried my inventory list was not accurate and told Tamara my concerns, she suggested we did a video chat instead. There was an increase as suspected, but she did everything to keep the move affordable. This was my error, not a bait and switch tactic by them, and to be honest they could have pushed the price way up, but she talked with the supervisor and he agree to give us a good price.

My husband work requires us to move often. We have moved more than 10 x in the last 10 years. The day before Anna called me to confirm the pick-up time, I was nervous, and I ask Anna to please send a hardworking, honest, and courteous crew. They were some of the best crew and company we have ever dealt with and we have done this 10 x many times.

Moving day, we loved how every team member was hands on extremely hard working. Not one of them was slacking, there was hustle and caution. They had all the necessary equipment to move any large items. My husband has a Grand Piano, they packed it and moved it without hesitation.

Our move was long distance across the country and loved that we had a dedicated truck only for us.

Delivery went smooth, they help me with the furniture placing which was a big plus for me.

We had some damages to a cheap cabinet, they showed us the damaged item and then offered a very fair price compensation. Our last mover did not show us the damage thinking you won't bother to call the claim, most of the time I don’t. United Transportation Moving & Storage exceed all my expectations, Tamara made my move easy.

Move size: 3 Bedroom Home Service cost: $3458

BOX STOLEN!! We had a box with spare antibiotics in it that rattled loudly when you moved it around. United people must have thought that there were pain killers inside and kept it. USE OTHER MOVERS. Other unpleasantries that happened with this company:

-----Last-minute price hike shake-down (asked for price increase of 27%!!, settled on 20%)

-----Verbal abuse (dispatcher guy “Alex” with a thick accent rudely and angrily threatened to deliver my belongings a month later over the phone for expressing concern about delivery date)

-----Delivery delay (promised.

Move size: 1 Bedroom Home Service cost: $2400