United Movers Group

I got so lucky with this company. My job decided to relocate me last minute. I knew I was relocating for weeks but I didn't know when. When they finally told me I had five days before I had to be at work in Florida. I typed in last minute moves on the internet and what do you know a bunch of companies could do the move. I wanted a company I heard of so I went with united. Not only did they pick me up with two days notice they delivered in two days as well. I mean it's not that far but still it was a relief to make my timeline in such short notice.

Move size: 3 Bedroom Home Service cost: $5815

My uncle was relocating to Ohio and had specific requirements for the mover that would be committed to relocating him. He wanted all his possessions to be packed properly to avoid damage. I found the mover for him after researching different moving companies, online and through print advertisements.After reading reviews and checking the company's background, I kept getting directed back to United Movers Group. Their record was outstanding and they filled all of my requirements.They arrived early the previous day of the move and mapped out their plan. They took special notice of my uncle's work tools, which pleased him immensely.The relocation was seemingly done effortlessly, but that was where the company's expertise shined through. I was rewarded with a wonderful meal and a very happy uncle. Thanks United Movers Group!!

Move size: 2 Bedroom Home Service cost: $2700

I believe this company is engaging in fraud and extortion by misrepresenting they are a moving van line. They misrepresent the services included in your price and demand additional monies IN CASH to start your move. Once you sign the contract they tell you thatyour "sales person" is not available, do not return phone calls, and ignore any attempt to settle the dispute. Phone logs, voice mail
transcripts, and copied of relevant documents are available.

Falsely represented themselves as a moving COMPANY when they are actually a BROKER. Misrepresented what the Estimate
Price included. Gave only 45 minutes notice of pickup on day NOT scheduled. Attempted to collect additional money in CASH
before pick-up for charges I was told were included in the estimate price. The company misrepresents themselves as CARRIERS
when they are not. They do not own the trucks used for moving. They misrepresent the drivers and sales agents as employees
when they are INDEPENDENT CONTRACTORS. They claim services are included in your Estimate and then change the amount
due and payment method on the day they decide to show up. The driver, ** **, related to me by phone this evening the
number of times they have been instructed to collect additional money the customer is not aware of IN CASH and then withhold
delivery claiming additional weight or cubic feet – sometime amounting to thousands of dollars.

Move size: 1 Bedroom Home Service cost: $553

Please don't fall for them. I wish to give them '0' stars !!
I really don't understand how they got BBB ratings !!
We moved from Tennessee to New Jersey . They are a bunch of brokers who are unprofessional . They did not come to pick up on the committed date and came so late that we had no time to move into another mover. They kept telling they would come in every day and came the last day we had to actually move out. The estimated who come into to do the assessment made all kinds of estimations and started with $2800 and finally charged $4200!! He promised initially there is no change in the changes and started loading the stuff and finally hiked the price after the loading was completed. He demanded to sign the document and when we asked the breakup of the calculations he refused to show any and drove our stuff without our consent. We had to call in 911 and complaint. The cops tracked the truck and they came back and now they were too good with us and demanded 1600 to unload our stuff on the pavement. We were stuck with them and had to sign for the hiked price !!
They promised delivery within 7 days and outr stuff arrive after 40'days.

Move size: 2 Bedroom Home Service cost: $4200

When you have to call the police, well that should tell you something..

Yes, can you believe it? I'd bet my bottom dollar any review posted here that is greater than one star is totally bogus. Even if they contact you with a quote, keep them on the hook and call the police immediately. These people aren't just scam artists, they are literally breaking the law.

These people will give you fake DOT numbers and try to convince you that they are the legitimate United Van Lines, they are NOT! Do not trust any names or addresses they give you, they aren't real. The FL address is bogus - call the police there if you don't believe me.

These aren't people that you want to argue with when they deliver your shipment. Your belongings WILL BE damaged and or missing, do not argue with them, CALL THE POLICE IMMEDIATELY - DO NOT LET THEM KNOW YOU ARE MAKING THE CALL OR THEY WILL DRIVE OFF with everything. Do not get angry or argue, they are scam artists and you are going to lose, they know very well what they are doing.

When dealing with anyone I think to be shady, I always remind myself of what Capone supposedly said about that 'and you're surprised I'm armed.' In no way am I saying that these people are armed, but always remember to be safer than sorry.

When they call you before they make the delivery, CALL THE POLICE so they can be in wait. DO NOT let these people in your home. It is not worth the risk.

If you were extorted by them, file a complaint with the DOT (you can do this on line). Also, contact the police departments at both the origin and end of your move. It doesn't hurt to call the police departments in Illinois and Florida at their addresses they give you, those police departments will know of these bandits. In addition, call 911 when they arrive with the delivery - the police will make an incident report and collect the personal data of the driver and any helpers they may send - this is information your attorney can use. They may make arrests so have your paperwork if you have any to show the police.

Also, you can contact state and local political officials and make complaints by email (mayors, chamber of commerces, council people, governors, local and state prosecuting attorneys, state senators and representatives, national congressmen/women and senators. On these complaints copy as many people as possible since politicians that special notice when many voters are involved.

Whatever else you do contact the US DOT! There is NO time limit on filing a complaint!!

I wish there was some way to connect all of us who are victims together so we could at least find out whether we have each other's belongings. I'm missing about 4 boxes and 2 larger items and have belongings of others as well.

Over and above be careful with any contact with these individuals - this level of threats, dishonesty and deceit may likely turn violent.

If these people want any personal information do not give it to them as you certainly do not want them having your name and address. If they have your address make sure your home is secure from burglars.

As you can tell, my experience has resulted in police, medical bills, and of course attorneys.

best of luck to you.

Move size: Partial Move Service cost: $9400

I made a terrible mistake by believing the positive reviews I read I saw which I now believe to be PAID Reviews. I should have done better research and have learned my lesson: 1. Look up the DOT # to make sure the company is not a broker which United Movers Group is despite their denial (DOT description proves they don't own any trucks!) 2. Always move based on weight (trucks have to go through a weigh station which goes on the Bill of Lading. Back to my story: All went well except United tried to delay the moving out date by days until we panicked about our closing. The people who packed up the household goods and put them up the truck were fairly good. They only problem was the estimate was way below the actual cost - $2K more. They had estimated square footage based on selling photos of our home and our descriptions and packing of the truck. We knew our good would be in storage for several months and they gave us two free months and then would charge $600/month. After two months, we were told the storage fee was now $960 due to the extra square footage. Unfortunately, due to a medical issue, our furniture stayed in storage for 7 months. When it came time for delivery, we gave over a month notice by email and tried to call. No one answered the phone. In fact, the phone would cut off while I'd be on hold for customer service. This went on until I wrote a "very serious" email. I kept asking for confirmation of our move in date in writing - I never got it. When it came close to our move in date, I tried to call again -- same experience. When I eventually spoke to someone, I was told, "according to the contract, they can deliver the goods 14 days after the date of the move in date." I continued to write emails appealing to their "good will." I got a phone call on a Saturday night at 6pm saying they could deliver the next morning. I said I needed 48 hours notice - especially to get the bank check. They reminded me it had to be a postal order or cash and I could get one at "Walmart." This was for thousands of dollars. I said I could not do that on a week end and refused to do it at Walmart. They finally agreed to deliver on Monday morning. Fortunately, their contracted movers were a good group from Miami, Florida, who did a nice job. But the whole experience was a nightmare. I implore you to use a major moving company with a BBB rating.

Move size: 4 Bedroom Home Service cost: $9500

Long story short we recieved a bid of just under $2400.00. They failed to pickup as agreed or even communicate. 4 days later after we placed over 20 calls to their corporate HQ they set yet another pickup date. This time they doubled the original bid but failed to provide anything in writing. They also initiated another electronic check to add to the original deposit. They failed to pickup or communicate then too. After being hung up on at least 6 times a dispatcher told my husband they might be there the next day or they might not. Basically they are selling services they can not or will not provide. They are refusing to return the deposit of over $1500.00 as they say I did not give them 7 days notice of cancellation on a move date they never honored and never attempted to reset from their end. They are refusing to respond at all. How is this not fraud?

Move size: 2 Bedroom Home Service cost: $2300

Seriously, please PLEASE do not use this company. They do NOT do your move personally, they are BROKERS. I was quoted a price of $1260 for my move from Florida to Pennsylvania. My sales rep, Garrett, was always available, until I paid the deposit ($441). The remainder was to be paid 1/2 during pick up and the rest at delivery. I wast old they would have a 48 hour window for pick up, but if you read the fine print. they can pick up 48 hours BEFORE or AFTER your window. So really, its a 7 day window.

I called the week of my pick up and they told me that dispatch would be contacting me 24 hours before they arrived. I scheduled a wed-thurs pick up because I was leaving town on Friday. On Tuesday and Wednesday there were no calls, and I was starting to get frantic, assuming no one would be coming. I actually listed my shipment on UShip (a shipping website where people bid on your shipments, basically you are the broker and cut out the middle man), and had someone willing to come pick up my stuff Friday morning in case they didn't come. I was so upset, and ready to write off my deposit as a loss. On thursday afternoon, someone called to say they were coming on Friday. Stating the usually lies that there were problems with the trucks etc. I said this was unacceptable as had a one way train ticket out of town friday morning. They ended up showing up at 8:30 pm on Thursday night to load the truck. I paid them the 1/2 remainder of the balance ($410). They arrived in an enterprise truck, NOT an individually owned truck. I was told my delivery window would be 14 business days.

I waited 14 business days. During and after this time, there was absolutely no contact from United Movers Group. Whenever I would call customer service, I would be on hold for HOURS. Finally, a month later they contacted me to deliver my items. I was told, however, that since my address wasn't accessible by 18 wheeler that my balance due was $850 instead of $409. I told him point black that I didn't have the money, and the best I could do was $550.
They arrived to deliver my items, and the boxes looked like they had been through a smashing machine. Completed dented and ripped on all side. I received everything, minus my television. They also arrived in an enterprise truck, however the people who picked up my stuff were not the same people who delivered it.
When looking at moving companies, do yourself a favor and do NOT use this one.
After reading all the reviews, every move from this company sounds the same. Broken promises, broken/missing items and charge you more on delivery.

TLDR: Don't use this company, they are liars who will steal from you and charge you more than the estimate. They make false promises and are impossible to get a hold of after they take your money. Use Pods or another cube service instead, or list the move yourself on Uship, you can control who will ACTUALLY be moving your stuff.

Move size: 1 Bedroom Home Service cost: $1400

I recently used United Movers to move from VA to WI. THIS WAS ONE OF THE WORST EXPERIENCES OF MY LIFE. The sales person (Garret) promised the best level of customer service, but, once the order was finalized he was unreachable. I was cornered in a situation where I ultimately had to pay around $6,500 OVER THE initial QUOTED PRICE.


The sales person, in spite of my request, pushed for doing an online quote by saying that United Movers has world class software and by entering in the dimensions, he will be able to provide me with a near accurate quote. I repeatedly emphasized that I have heavy wood furniture. I was told that my rate would unnecessarily go up if someone visits to give a quote versus using the software.


On the day of the move, when most of my stuff was in and packed up or outside the truck, I was told that it would cost me $6,500 above the quoted price. It was, of course, my fault that my stuff was heavy and that the sales person had misquoted. The lady from finance (Jenny Reid) was utterly disrespectful. The deal was to pay 33% a day before the movers arrive (using credit card), 33% at the time of the move (via personal check) and remaining cash at the time of delivery. The moving supervisor (Randy Paulino) asked me to give him a check written out to “Superior Moving Systems” and not United Movers. Later, I found out that this was his last employer!


Jenny called me the day after the move and said that she was providing me a 48 hour notice to arrange for the entire amount to be paid in the form of a postal order and only then will my stuff be delivered. I was told that my credit card was not swiped and my check will not be deposited. I spoke with her manager (Joseph) who was even ruder. He said that “he wants payment in a form that you cannot stop”, he wanted me to empathize with the fact that how inconvenient it gets for him when people stop the payment, requiring him to then go through the hassle of court. It was so obvious that the staff at United Movers understood the suffering and inconvenience they had caused me and how bad they treated me every step of the way. Their fear of my stopping the payment was so high that they continued to harass me to the very end. Please do yourself a favor by not using United Movers.

Move size: 3 Bedroom Home Service cost: $11441

This company is the poster boy for a bait and switch operation. Do not use them. They will under quote your moving cost to get you pulled in then the price will go up at least two times.
Their insurance for damage to your belongings is a joke and that is if they will even call you back about your claim.
They are moving brokers and do not own there own trucks.
There is a good chance some of your stuff will be lost and a better chance some of it will arrive damaged.
I am looking for people ripped of by this company as there is a group of us forming to try and expose these people for what they really are.

Move size: 3 Bedroom Home Service cost: $10000

United World Wide Movers is terrible. Initially, we were promised a set price of 2300. She said this was not a broker company and ensured that they would be the movers to actually move us. Two days before they our move, they doubled the price to 4600- conveniently when we were no longer able to get our deposit back. The movers showed up and started a fight, throwing our stuff in the process. Once our items were taken and stored, we were never informed as to where they were "stored." Customer service was rude and used profanity when speaking to us. They would hang up on us and eventually would ignore our calls, so we had to use other numbers. Finally, after at least 3 weeks of trying to regain our items, we were then cussed out by the driver and threatened with his knife. He actually stabbed our couch and bed to death. Additionally, when I was calling the cops, they took off with the rest of our items still on the truck. We had to file a police report.

Overall, these people should rot in H** for what they did. I really hope karma will happen to everyone involved with this company!

Please avoid! RUN RUN RUN!!

Move size: 2 Bedroom Home Service cost: $4600