United Movers Group

I hired United Movers Group about 3 months ago for my move to IN and I couldn't of made a better choice. I would with a gentleman named Chris and he was very polite and was always there for me if I had any questions. I have used a moving service in the past for my move to Chicago and it was not the worst but this time I felt extremely comfortable in my choice. When the movers came to my home I had a little more then expected but I had no issue paying the extra few dollars after the way they handled everything. My furniture arrived to my new home the same way it left my old and the men maneuvered everything in without a scratch. I have to say thank you to United Movers and I thank you guys for everything.

Service cost: $4799

I July 2017 I contacted United movers Group for a move from Calif to Idaho. They told me that I must submit a $4900 deposit to schedule the move. They said that the move is completely cancel bowl and the refund for the deposit would be given if the movers canceled. I subsequently canceled the move due to not being able to sell our home.

I have contacted them several times beginning August 16 at which time I canceled the move properly through their website. I never received a refund the first time because they smelled it to the wrong address. They claim they canceled the check in October and issued another went to the proper address. It is now the end of November and I have not seen the check. They claim that they have issued several checks in there then accused me of trying to commit fraud on the company. Walter basically told me today there’s nothing I can do that there’s a check out there and then they’re not going to issue another one. And he believes that I’m trying to commit fraud on the company. They have my $4900. They are not going to give it back.

After reading the reviews I understand now what are evil evil company this is. They operate between the legal cracks extort money from you in the form of a deposit which you should never, never, never, never give to a moving company prior to the move.

They have stolen my money because I’m ignorant of what they are. They are not movers they are brokers. They provide no service in there is no reason to ever, ever, ever use a company like this. These guys have got it figured out how to extort money from people that are uninformed about how moving works.

Any positive reviews are for sure send in by Scheels of the company. This guy Walter is slick I mean really slick and they know how to steal your money and they know they can get away with it. Whatever you do there’s no reason to deal with this company or any like it ever. Once I made my move with the proper company it was smooth as glass.

They have stolen $4900 from me. They claim that they have sent a refund check but they have not and will not provide proof of payment.

You must understand these are evil evil evil evil people waiting to take your money and laughing all the way to the bank.

Move size: 3 Bedroom Home Service cost: $14000

After reading the reviews before posting, there isn't anything I can add. This is the biggest scammer in the business: bait and switch, a "binding estimate" that binds the customer but not the business, assurances of DOT registration and ownership of their trucks, incompetent movers, lost furniture, refusal to respond to communications - the list goes on. I managed to get out with most of my stuff a month later and only spending $4,600 because I chose to move some stuff myself and I had friends who rescued me from add-on charges on delivery by actually unloading and delivering my stuff themselves. All this while missing an important antique cabinet and one leg of a grand piano followed by no efforts to recover them or make things right. Fraud, misrepresentation, extortion beyond belief.

Move size: 4+ Bedroom Home Service cost: $4600

Had to put at least one star to do this review, but the company only deserves negative stars. It is the absolute worse moving company that is open. In the beginning, they will quote you on all your items, give you cheap prices, call it a binding contract, and as soon as they pick up your items they charge more than $2,000 than you signed up for. Then, when you try to call the specialist who assisted you, they no longer are at that direct line nor does the person at that line respond to voicemails or emails. The only time you can actually reach customer service, coincidentally enough, is when your items arrive and the manager says "I can no longer do anything about the issue." Interesting how the manager doesn't even try to make an attempt to help. And talk about the subcontractors they use to pick-up and deliver your items.. refused to do door to door service, brought a 53' truck with only maybe a 20' truck worth of items in it, and tried to charge us more money even though their own supervisor said we didn't have to pay extra as they cornered us in our garage. Then, as they left, they threatened us saying "Next time we'll charge you $2,000 extra again." Harassment is an understatement to say the least.

Move size: 1 Bedroom Home Service cost: $5681

I can not say enough bad things. We paid for the pack/unpack.. But then they claimed I 'turned it down' and we had to do it. We paid for the full insurance.. A YEAR later they have done nothing but ignore and belittle us. They lost over 25% of our stuff-- All our wedding gifts, our baby clothes, our pots and pans. 100% of the "high value" items that I listed by name are gone. What they did manage to deliver, weeks late, was damaged. And since they are a conglomerate, everyone just points fingers at everyone so they can just take your money and run-- And your stuff. Horrible people, horrible service, and a horrible nightmare. Then you can't even sue them because of weird interstate laws. So they just get away with murder.

Move size: 3 Bedroom Home Service cost: $100

After getting out of a horrible situation with National Moving and Storage in South Florida, my husband sent out an inquiry and my phone started blowing up. I spoke with Frank Evans and he asked me to go to the DOT website and was explaining the difference between a broker and a mover. It states his company is a mover. Gave me a line that he'd be with me every step of the way. I shared the prior experience with National and he assured me he would not let that happen with my move. He gave me his cell # and everything. The problem with that is it does me no good if you won't answer it. Frank Evans gave me a price and guaranteed it would not change. He was in Illinois and me in Florida so I emailed pictures of what I was shipping. It was a partial move, about 40 pieces. Gave me a big song and dance how all shipments are contained as to not allow things to get separated.

Well moving day came and the crew showed up in a rental truck from Enterprise. The crew were very nice and polite. They did an outstanding job of wrapping and caring for my items. After they were done the foreman came and sat down to do the paperwork. He told me the my items took more room than what I was quoted and it would cost more. I tried to call Frank Evans and he conveniently did not answer his cell. He also told me not to buy third party insurance because I had $50k coverage. But what he doesn't tell you is it's .60 cents a pound up to the $50K, so that in the end would do absolutely do nothing should something were to go missing or get damaged. I to this day do not understand why he would steer me away from the option to purchase the third party insurance. At that point it was to late. Once your goods are picked up, the move has begun and no one will insure you at that point. I did try but also found out that because the company actually doing the move had a F grade I would not be able to get insurance anyway, even if I had prior to the move.

I was getting nervous now but I chose to trust these young men and paid the extra $400 and off they went.

I guess the thing that upset me the most outside of Frank Evans' lack of integrity and lies just to get your move.l was to use God to get my move. Why lie? I don't understand. I'd rather have the truth than be surprised. Anyway back to what upset me the most was he took advantage of a quote on the bottom of my email. It says God remembers all Random Acts of Kindness. He mentioned it and then when he finally answered the phone AFTER the guys left, he told me he had just been at the river and had been baptized. Really Frank Evans? I did not care. I explained what had happened and he said he was headed into the office and to give him an hour. I NEVER heard from him again. This was a Saturday. On Monday he dodged my calls and when I did finally get him he lied some more and hung up as in the call dropped. Not on my end and he was on a landline.

So I just stopped reaching out to him because I realized he is a lying piece of trash and I don't know how he sleeps at night.

I still can't believe he exploited God to get a move. Unreal.

This review is very real. If asked I'll be happy to share emails exchanged between myself and Frank Evans.

I highly recommend you find a different company to do your move.

I ended up with a different mover located in South Florida that had a F grade on this website. This company apparently is one Frank Evans' company farms out to.

It actually was a blessing. I had already committed and I put my trust in this F graded company and prayed it would go perfectly. I tell you this because Frank Evans lied to me that they have their own trucks and drivers. They have NEITHER. He also said they had a hub in Orlando, closest to me, but this Miami company actually did the move.

My move did go perfectly and I can't share enough accolades for the F company. I was actually told by the insurance lady I spoke with that the company can take action to change their grade but hadn't.

It's all very shady. If you look for the owner on this website you get a name but if you google the name, the person does not exist. Also there are two addresses listed for this company. If you use google maps to see the building, the addresses appear to be residential property. You try for yourself. It's all very shady.

I mentioned Frank as Frank Evans because if you're reading this review, I do not want you to forget his name.

I'm not going to say run, but do your research before moving forward with this company and I would suggest you do NOT use Frank Evans.

I just don't know how he sleeps at night. I guess he has no conscience and is fine lying his way through life.

What a shame. If you want verification of my experience, and have access to contact me, please do. Good luck with your move.

I have emails and recorded calls with this guy.

Move size: Partial Move Service cost: $1600

We were scheduled to move from Tampa to Des Moines on Oct. 2nd. It was a small 2-bedrm apt. with no appliances or dressers. Our time slot for pick-up to begin was 11:00-2:00. They never showed up. The most frustrating part was the total lack of communication from UMG. We called for updates and were put on hold for up to an hour when the line would go dead. They said expect them late that night - no show. Called Tuesday morning, told we were second pick-up that day. No show again. Finally talked to a supervisor who helped as best she could. Finally spoke to a manager who ”promised” between 6:30-7:30pm and gave me his personal phone # to call if they didn’t show. No show, no call from driver, and David the manager didn’t answer any texts or calls that night after saying he would. Our original salesman who quoted the move and created our contract, Brian Kelly, refused to answer our calls or emails throughout the whole process. Wednesday morning the supervisor was shocked to hear we had not been contacted about the pick-up yet. She began to attempt to call the driver and get some info. Finally, the driver called at 11:00am saying he was driving from Orlando (an hour drive). He called at 1:15pm to say he was “starving” and having lunch and would be there in 15 minutes. He started his shift at 11:00am to come to our place first but he had to have lunch first?? He arrived at 2:10pm to start his day ?? So 48 hours and 10 minutes past the original latest possible time given by UMG for our move was when they finally showed up. The total lack of communication was so horrible - I tried to attach photos of the unanswered text messages below but they didn’t take the format. Do NOT hire this company.

Move size: 2 Bedroom Home Service cost: $1815

Seriously, please PLEASE do not use this company. They do NOT do your move personally, they are BROKERS. I was quoted a price of $1260 for my move from Florida to Pennsylvania. My sales rep, Garrett, was always available, until I paid the deposit ($441). The remainder was to be paid 1/2 during pick up and the rest at delivery. I wast old they would have a 48 hour window for pick up, but if you read the fine print. they can pick up 48 hours BEFORE or AFTER your window. So really, its a 7 day window.

I called the week of my pick up and they told me that dispatch would be contacting me 24 hours before they arrived. I scheduled a wed-thurs pick up because I was leaving town on Friday. On Tuesday and Wednesday there were no calls, and I was starting to get frantic, assuming no one would be coming. I actually listed my shipment on UShip (a shipping website where people bid on your shipments, basically you are the broker and cut out the middle man), and had someone willing to come pick up my stuff Friday morning in case they didn't come. I was so upset, and ready to write off my deposit as a loss. On thursday afternoon, someone called to say they were coming on Friday. Stating the usually lies that there were problems with the trucks etc. I said this was unacceptable as had a one way train ticket out of town friday morning. They ended up showing up at 8:30 pm on Thursday night to load the truck. I paid them the 1/2 remainder of the balance ($410). They arrived in an enterprise truck, NOT an individually owned truck. I was told my delivery window would be 14 business days.

I waited 14 business days. During and after this time, there was absolutely no contact from United Movers Group. Whenever I would call customer service, I would be on hold for HOURS. Finally, a month later they contacted me to deliver my items. I was told, however, that since my address wasn't accessible by 18 wheeler that my balance due was $850 instead of $409. I told him point black that I didn't have the money, and the best I could do was $550.
They arrived to deliver my items, and the boxes looked like they had been through a smashing machine. Completed dented and ripped on all side. I received everything, minus my television. They also arrived in an enterprise truck, however the people who picked up my stuff were not the same people who delivered it.
When looking at moving companies, do yourself a favor and do NOT use this one.
After reading all the reviews, every move from this company sounds the same. Broken promises, broken/missing items and charge you more on delivery.

TLDR: Don't use this company, they are liars who will steal from you and charge you more than the estimate. They make false promises and are impossible to get a hold of after they take your money. Use Pods or another cube service instead, or list the move yourself on Uship, you can control who will ACTUALLY be moving your stuff.

Move size: 1 Bedroom Home Service cost: $1400

I recently used United Movers to move from VA to WI. THIS WAS ONE OF THE WORST EXPERIENCES OF MY LIFE. The sales person (Garret) promised the best level of customer service, but, once the order was finalized he was unreachable. I was cornered in a situation where I ultimately had to pay around $6,500 OVER THE initial QUOTED PRICE.


The sales person, in spite of my request, pushed for doing an online quote by saying that United Movers has world class software and by entering in the dimensions, he will be able to provide me with a near accurate quote. I repeatedly emphasized that I have heavy wood furniture. I was told that my rate would unnecessarily go up if someone visits to give a quote versus using the software.


On the day of the move, when most of my stuff was in and packed up or outside the truck, I was told that it would cost me $6,500 above the quoted price. It was, of course, my fault that my stuff was heavy and that the sales person had misquoted. The lady from finance (Jenny Reid) was utterly disrespectful. The deal was to pay 33% a day before the movers arrive (using credit card), 33% at the time of the move (via personal check) and remaining cash at the time of delivery. The moving supervisor (Randy Paulino) asked me to give him a check written out to “Superior Moving Systems” and not United Movers. Later, I found out that this was his last employer!


Jenny called me the day after the move and said that she was providing me a 48 hour notice to arrange for the entire amount to be paid in the form of a postal order and only then will my stuff be delivered. I was told that my credit card was not swiped and my check will not be deposited. I spoke with her manager (Joseph) who was even ruder. He said that “he wants payment in a form that you cannot stop”, he wanted me to empathize with the fact that how inconvenient it gets for him when people stop the payment, requiring him to then go through the hassle of court. It was so obvious that the staff at United Movers understood the suffering and inconvenience they had caused me and how bad they treated me every step of the way. Their fear of my stopping the payment was so high that they continued to harass me to the very end. Please do yourself a favor by not using United Movers.

Move size: 3 Bedroom Home Service cost: $11441

All around shocked and still a little shaky. I got an offer to except a new job. I instantly wanted to say yes, but I thought about all that was about to come with accepting the new job.

So the research began. I looked at houses in the area, schools in the area, crime rate in the area, and the final part.. a moving company that could handle a woman like me. I am very to the point and matter of fact.

I spoke to Desiree who made sure I knew what to expect when the move day came. I was fully prepared because of the step by step directions that I received.

On move day everything was wrapped, packed and on the road. A few days later at delivery, it looked like never moved an inch even going all those miles.

The stuff was placed into its new positions and I was thrilled. Shocked that nothing was missing or broken, but I guess you really can’t judge your past experiences with your present actions. Thank you Desiree and I am writing a recommendation letter to the owner about you. :-).

Move size: 4 Bedroom Home Service cost: $9635

The new everything that I am about to go through is so exciting. New relationship, new job, new house, new friends and neighbors , new world it seems. This is exactly what I needed.

I am so proud of myself that I decided to take my relationship to the next level. Take the new job that I was offered over 2 years ago. Buy a house in an unfamiliar area, city, state, and world pretty much.

I am just happy that I didn’t have to stress about who my movers are. I chose United Movers Group and I couldn’t be happier. Thank you all who assisted.

Move size: 4+ Bedroom Home Service cost: $9310

Happy doesn’t describe the feeling we got when our stuff was picked up on time and delivered shortly after.

First phone call, Kyle was polite, patient, and professional. There wasn’t anything that he didn’t cover. That was so reassuring and comfortable. We both knew what was going to happen when move day was going to happen.

Move day.. perfection at its best. All furniture was fragile handled and neatly wrapped and taped up. When the truck was loaded there was no way there was going to be any damage.

Delivery day was flawlessly delivered and setup. We had nothing to complain about and we were so pleased with the companies overall performance.

You’re a great company and stick around this industry please. You really made a difference in us and the price was so fair. Highly recommend United Movers Group.

Move size: 4+ Bedroom Home Service cost: $9650

A close family friend recently made a long distance move using United movers. They came highly recommended, so I figured I would give them a call and get a free quote. I called in and when I got one of the salespeople on the phone, he gave me all of the information I needed. The price, which by the way was a really good price for sure, and all of the services included in the move. They informed me that if I needed to, I could have my personal belongings in storage for up to 30 days for free..they also let me know that they would do all of the packing for a nominal fee, and would disassemble and reassemble all of my furniture. This was a massive undertaking but they got it done perfectly. They showed up on the date of the move on the day they guaranteed, and sure enough did everything for us all we had to do was let the guys in. We were moving all the way from Miami, Florida to Oklahoma, and they managed to get it done in a weeks time. They maintained contact with us throughout the move to ease all of our worries and keep us updated as to the progress of our move. From the bottom of my heart I want to thank United movers!

Service cost: $2900

I just had to watch and pay for the service because their lovely organized boys did an amazing job with the packing and storing my things. Everything was delivered from Kentucky to Seattle in only ten days. It was my pleasure to have them as my collaborators during my moving. Well primarily because all the terms and conditions in the move were to my specification and the moving company did not change or alter the specifications of the move and they stuck to what we had agreed from the very finish till the end. Go East you are excellent to work with.

Service cost: $5671

United movers group did such a great job I was really skeptical about picking a mover after reading and hearing a bunch of bad reviews this was my first move state to state and I was very nervous going into a new job as it was. They gave me a great quote and looked really good online and where not a broker so I gave them a shot. They delivered me really quick and that's what I needed. The crew was very professional and honest the way they wrapped my furniture was really good I'm happy that they put all the stuff back together and put all the boxes in the right rooms for me for that I'm not that strong of a girl thanks a lot again United.

Service cost: $3257

United help me move my mother it was really stressful she had received a bunch of quotes but wasn't able to decipher through who is an actual company and who was not. After hearing a lot of bad things about the moving industry I quickly jumped in with helping her pick a company I chose United because I was able to see they own their own trucks and performed all the removes they picked her up out of California and help to relocate to South Carolina they did a really great job packing the furniture I flew up to help her pack some of the boxes and they helped pack the additions like the mattress TVs. Answer large glass curio cabinet. Thanks a lot United Movers.

Service cost: $4700

United movers bro thank you so much for the amazing move you guys did for me recently I was very stressed out with the move already in advance . thank you for helping me pack all my boxes and wrapping my mattresses for free I was relocating for school and was searching companies and you guys look the best I was really scared to get stuck with a broker these guys definitely are not a broker they were real movers that shirt up in uniform and in their own truck they had me delivered within 10 days thanks a lot united movers group .

Service cost: $2850

United movers group did a really good job on my move I was really stressed out it was a last-minute moved for my son to college and we only had to move a one-bedroom down I was getting really expensive quotes from other companies and about a really low quotes from broker companies these guys gave me a fair quote and did a great job they own their own truck and they are not a broker they came out all professional and uniforms and help my son with his move to his new school in Florida thank you again United.

Service cost: $1950