United Movers Group

I just wanted to take the time to write this moving review for this company. All of my possessions were treated with care and everything went well in this move. I'm just glad I found this moving company because everything fell into place and everything worked out fine. I just want to take the time to write this because the cells are present. It help me to get a great quote because me and my wife are in a crisis. Everything fell into place and I'll definitely recommend as many people as I can. I just want to say thank you guys for everything.

Service cost: $6000

United movers group it's such a good job on my move giving them short notice I was a little iffy I'll picking a moving company over the phone. This was not my first long-distance moves I've had a terrible experience in the past with the broker after seeing they own and operate their own trucks registered with the DOT I was reassured that there would be a reparable company and help me a My Move. Jason was my rep and he was very helpful he was with me from start to finish the gentleman came in and wrapped all my standard furniture and then also wrapped my tv's for free!! Great job guys!! The movers were very professional, and helpfu.

Service cost: $3250

Let me start by saying united movers group did exactly what they said they were going to do plus more!! I am so pleased with my move. I am to old to pack everything up on my own and they did it for me for a really reasonable price. They are not a contractor, they are the actual movers. I had a past horrible experience with a company, so I was worried about booking a company over the phone. They far exceeded my expectation, I will be using united movers group again in a few months for my daughters move. Steve was my rep and he helped me out a bunch! Thanks again guys!!

Service cost: $4650

My job was relocating me from Illinois to Massachusetts. I needed a mover last min. I did some research and found United movers group. They were based out of Chicago. The salesperson was really helpful and went over every detail. He went into tips on packing and even assisted me on irs tax deductions for getting tax credit for this move. On moving the crew and foreman were great. They took all my belongings and wrapped them up really well. They treated my belongings like it was their own. They packed the truck really professionally and sectioned it off. I was very impressed with the professionalism. When the truck came to my new home in Massachusetts the items were exactly the way they were in Chicago. They placed everything in the right rooms and put everything back together. They cleaned up all the trash. I would definitely use United movers group again. I'm glad I choose them. Quick delivery time and great job. Thanks again !

Service cost: $1750

I have moved several times, due to corporate reasons. I work for as a RN and I will tell you one thing, moving is extremely helpful. I actually had the pleasure of using these guys twice in the past year, yes painful, I know. It started when I put my number in this aggregate source that distributed my number to a hundred of moving companies, which I warn you from past experience most of them are rude and very persistent. Then a gentlemen named Chris S. sent me a text message and thank god he did because I would have over looked his missed call. He said that he had a truck hub in my area just outside of Chicago,which was awesome because its massively convenient. I little hesitant at first, due to providing an over the phone inventory, however, he asked for every little thing like rugs, vacuums, how many pictures, etc. So I gave them a shot. It worked out so well for me. I even had a competitor come out to do a walk through, but United gave me more space for the amount of money they were charging so I gave them a shot.
My move date came, the loaders and supervisor was extremely friendly, english speaking, and treated me extremely well. They loaded my stuff up and showed me exactly where they started and finished.
The next day, I got a call from Cynthia stating my balance has decreased by $1200.00 which I was quite happy because I thought I had to pay the quote, regardless of space.So that was nice.
They gave me the free storage for a couple weeks and moved me right into my home 6 days later. Every went exactly to how they told me. I have absolutely no complaints. I will definitely be using them a 3rd time, if I, unfortunately, have to move again. Thank you United, Chris, and the dispatch team. Kudos.

Move size: 3 Bedroom Home Service cost: $11500

As a military veteran who has moved many many times I can honestly say this moving company is the most dishonest, deceitful and disrespectful company I have ever encountered. My moving rep, Adam quoted me (Binding Estimate) $3350 for an interstate move and was relatively helpful getting me set-up, however only after my household goods were loaded onto the truck did the driver inform me the new total would be close to $9000, nearly TRIPLE the original estimate. A very obvious and illegal "bait & switch" tactic.

Of course my first call was to Adam the move rep, who would not answer any phone calls or emails. After 3 days of nothing I finally spoke with Jeremy in "customer service" who informed me Adam had been fired from the company. Jeremy also reviewed my estimate an admitted that Adam deceitfully and intentionally "low-balled" my needed square footage estimate & subsequent cost estimate in order to gain my business. He stated he would look into the matter and get back to me, but never did.

After 2 weeks of placing phone calls and emails to their customer service department and literally getting yelled at and hung up on by vulgar members of the sales department I was finally able to trick a sales rep into connecting me with the head of "customer service", Walter. I explained the situation to him in full and referenced U.S. Code of Federal Regulation, 49 CFR part 370, stating monetary charges agreed upon by both parties and signed in a Binding Estimate shall not exceed a 15% increase from original agreed upon estimate. Instead of admitting they made a mistake and reasonably negotiating a new fair price, Walter proceeded to berate me and firmly state United Movers Group will not adjust the final costs, nor did he take any responsibility for his employees unprofessional conduct and lack of regard for me as a customer.

I have reported them to the Federal Motor Carrier Safety Administration & will be pursuing legal penalties against them. DO NOT USE THIS COMPANY. For all intents & purposes this entire operation is a SCAM and openly commits FRAUD. I invite United Movers Group to contact me directly to try and right these wrongs but am sadly certain they will not.

Move size: 2 Bedroom Home Service cost: $8850

I will only include my communication to UMG along with a response from the representative advising of the issue being of internal error committed on their end.

To UMG @: info@unitedmoversgroup.com
Good Afternoon

I am writing this email to communicate a concern that has been brought up in multiple conversations amongst your staff at United Movers Group. In my research the reviews placed per previous consumers were both great and also not so good. With my scenario in moving from Ohio to Florida, I had hoped that the reviews of the good would outweigh those negative since there was plenty of detail provided per the positive along with your sales representative truly inspiring us to make the move with your provided services.

As we made our decision to discontinue services with a previously reserved competitor, and move forward with your company, my family and I had full confidence that all was as transparent as it needed to be and there were little to no questions other than the physical inventory that needed to have been completed on the date of our scheduled pick-up. I lieu of the volume/space taken up in the truck, we continued and understood that a true figure had been reached and agreed to the terms we went forward with the contract and your transportation crew.

In our review of bill of lading and discussion with the crew lead, we were advised to review the contract and come to be aware that the initial date of available date of delivery would be the first possible (not guaranteed) date of delivery. This being the 22nd of May, we have revisited the contract and were clear to understand that the East Coast deliveries would not exceed a 14 (business) day window. In light of additional time required, your contract also claims that additional time may be required in light of inclement weather, or other items outside of the controls of your ability to transport from which we would be made aware in the form of communication from your company.

Our concerns are the below and similar communications have been prepared for the Better Business Bureau, FMCSA, Consumer Affairs platform along with a message board within my place of employment.

1. Delay with no communication nor a probable and/reasonable ETA for delivery
2. Poor Service or Customer assistance.
Representation was either distasteful per the lack of care for personal belongings and disregard for general concern presented at time of call on customers behalf
3. Screening of phone calls
contacting from direct (caller ID provided) was avoided each call made
contact (caller ID blocked) and mainly responded (in most cases disconnected) when requesting management or someone who provide some answers or direction.
4. No information provided as per the delay (root cause) or whereabouts of my belongings


Although there can be extrenuating circumstances leading to a delay in delivery of anyones personal belongings, the company is responsible for maintaining a log and open line of communication with a consumer of which services have been rendered. With no inclement weather nor any provided reasoning behind the previously mentioned 14 Business days per the East Coast delivery time frames, there is nothing stating (nor has been communicated) any reason as to why the items paid for in advance should not already been in my possession.


Although I have gone on to conduct this move in hopes to assist with communicating with the relocation groups within my place of employment (JP Morgan Chase & Co.) I do intend on notifying any/all message boards we have in place to avoid any further business with your firm moving forward. We have much movement on an international (and even more in a domestic level) for relocation of employees for the company.

I am providing a copy of this communication to the Better Business Bureau in hopes to add to the recently placed review against your company back in April of 2017 per the added “Initials Action Plan” you have in place for segments within your contract on changing rates.

I am sending this communication to the Attorney General offices for both Illinois and Florida with your firm current consumer dealings I’ve faced at this time and with the hopes of bringing to light the circumstances many have posted on social media (FB, Twitter, etc…) and other forums in the past with similar business with your firm.

A formal claim will be opened within the next 72 hours (3 Calendar Days) of this communication based on the provisions of the FMCSA (Federal Motor Carrier Safety Administration) as the company/services are bound to abide by. I completely understand and am in compliance with the Customer Responsibilities as stated within the FMCSA provided within the contract details from your firm. I am also aware of the responsibilities which should be met by your company per the Bill of lading we have in our possession along with the FMCSA guidelines advised per the moving company (in this case you). There are 14 points listed per the Bill of Lading, that are to be followed and the below have yet to be met:
*The name, address of any other movers , when known, who is involved in the transportation of my shipment (as each contact made I’ve been provided with “..we’ve dispatched the driver (no name/contact/address) and you will hear back from..” line is then disconnected.
*Non-guaranteed service, there is still no date/period of time provided on ANY communication made that has been made. we’ve been given 14 business (excluding holidays/weekends) days from initial available date (5/22/17), date has come and gone**, 21 business (excluding holidays/weekends) days in the event of any inclement weather (with Communication from your firm to me (or my spouse with contact info provided upon retaining your services in order to assist with avoiding any delays)

**Being kept in the dark as per the whereabouts of my belongings, purposes/reasoning for the delay in deliveries of my belongings and a continued attempt to reach out to your firm (and not vice-versa) I have come to the decisioning of the communication you have just been issued.


If you should care to prevent any further communication being expanded amongst the previously mentioned parties/social boards, please ensure your communication is made to me directly before the end of business day today (6/23/2017) (EOD 5PM EST) @ the provided mobile number listed below as I will be gladly willing to discuss this communication and would care to resolve with lesser need for escalation and additional time loss.

Response from UMG -
We committed an error, internally.. we have you as being delivered, found your items to be in the state of Indiana (as of 6/23/2017) and will have your items to you beyond the 30 window within the contract.

No communication since.

emailed to: info@unitedmoversgroup.com

Firm Address: 7032 W Crain St
Niles, IL 60714
Phone numbe r (844) 340-5076

My Address: 919 Westline Ave
Deltona, FL 32725

Kindest Regards,

Bruno A. Mejia
(Mobile) +1 (614) 592-0200.

Move size: 3 Bedroom Home Service cost: $9100