United Movers Group

Don't do business with United Movers Group..They represented they were an owner/operator of a fleet of moving vans which they use exclusively to serve their customer base, when in fact they are a broker using a sales and customer service boiler room which apparently represents multiple moving group brokers, using multiple phone numbers. Their sales person assured personal oversight, provided what he claimed was his personal cell phone number which he has not answered after I made many calls and left many messages, apparently to build unjustified customer confidence, but instead took my money and disappeared. United ignored multiple emails and were allegedly busy every time I called and never returned calls. Their staff in customer service were the most rude and unprofessional service personnel I have ever encountered. Once they take your money they have accomplished their objective and avoid being responsive. They caused considerable damage to me and my family and executed what feels like a well-crafted scam. Over an extended period their nonperformance caused me to have to pay my landlord for overstaying my lease and I ultimately had to hire a different mover. Don't trust United Movers Group..they will take your money, not perform, and waste a lot of your time.
In summary United removed money from my bank account, never provided a contract, didn't show up after scheduling numerous pick ups, were unable or unwilling to reschedule a pickup and merely stated they would call.
I am going to file several complaints against them with the Federal Motor Carrier Safety Administration, American Moving & Storage Association, Better Business Bureau, and file a well-deserved lawsuit against them including each bad actor in their individual capacities.

SUGGESTION
Work with a real owner/operator who is responsible for their fleet and drivers and has professional customer service rather than a broker like United Movers Group and save yourself a lot of pain. A broker like them has no control over schedule of availability, quality of service, or any other element of the actual move. They seek out the lowest cost provider and you will suffer.

Service cost: 2400.00 USD
Order ID: U7965644
Share.

Move size: 2 Bedroom Home Service cost: $2400

I hired United Movers Group to help with my move from Ohio to Texas. I was really nervous about utilizing a moving company, however I had a good experience with this company. I was quoted a price over the phone, the only thing I would suggest to future customers, is to have the measurements of larger furniture and boxes. The movers came when they were supposed to pick up and used moving blankets for all my items and supplied mattress and box spring covers for free. My items arrived at my new home on time and in great condition. The crew who unpacked me was amazing! His name was Julio and he was one of the sweetest men I have ever met. Adam was my sales rep and he answered all my questions in a timely manner and Cynthia in customer service was really helpful leading up to my move date and move-in date.

Move size: 1 Bedroom Home Service cost: $2400

I decided to chose United movers Group to move my house from Maryland to north Carolina , the only thing I can say about United movers is that they are very friendly and caring. From start to finish the were the most through with taking an inventory list and putting together my quote. United made take me by the hand and got me day delivery and everything was hassle free. They packed everything for me and they took care of my dishes packing and beds as well , nothing was broken if I move again I will contact United Movers Group.

Service cost: $5478

United Movers Grouo is an exceptional moving company because all the movers here are really good! The movers were very humble and honest during the whole process. They were very thorough about details and quoted the amount which was the exact amount I ended up paying. They also kept a very positive attitude about the weight or number of items to be moved. They were on time and accomplished quicker than I had expected. Not a single item was damaged or broken! I hope to never move again but if I have to, I will hire them. Thanks to the movers for making this process bearable and stressfree!

Service cost: $5425

After recently graduating from grad school, I decided to relocate in acceptance of a job opportunity in warmer weather. A family friend who currently lives in Florida put me in contact with United Movers Group as he used United for his interstate move. I'm thankful for United Movers Group for providing me with a successful and stress-free first step of a major transition in my life! This was my first move, and a big one nonetheless. James was an excellent moving coordinator and a great overall representative of the company. He made sure I was well-informed of the entire process and well taken care of from start to finish. Everything was delivered to my new home as expected. I couldn't thank James and United Movers Group enough!

Move size: 2 Bedroom Home Service cost: $4000

They required an upfront payment of a third of the entire cost of the move to lock us into the deal.
They ensured us that packing materials and labor would be provided free of charge. The day they arrived, they gave us a second estimate of about double the original estimate price, after we were already locked into the deal.
We called and asked for a refund and were refused. We decided to have them take exactly what was contractually agreed upon, since apparently we had to pay either way, and we ended up having to pay additionally to take out a trailer with the rest of our stuff as well.
After loading the exact 20 boxes we had agreed upon, they tried to charge me an additional 100+ dollars because the boxes were, ‘larger than the estimated size’, so I asked them to remove enough boxes to hit the contractual amount we agreed on. Then, they charged me 50+ dollars for an additional cost of plastic wrap, which they had used without my consent (though we were previously told that packing materials were free).
Instead of allowing us to pay online or by phone, they emailed us shady wire transfer instructions, which made it impossible to receive proof of payment through them, and annoying to prove by keeping proof of wire transfer receipts from the bank. During transit of my items, we called multiple times to try to confirm that they had received our payments, but the calls were not answered, and we received no reply.
Then the delivering driver had an accident and crushed half of our boxes, 3 of which had fragile (and now broken) items in them. My $2000 custom sectional couches were covered with blankets that came out of the truck in tatters. A chair was broken, and I’m still unsure as to whether or not my TV was damaged in the incident.
The driver could not finish the delivery until the company acknowledged that they had received payment. He called them, waited an hour and a half for them to respond. When they finally did
respond, they were adamant that they had not received payment until we presented the driver with a bank receipt proving that we had transferred the rest of the money.
Had we not gone out of our way to print a confirmation of wire transfer, they could have denied receiving it and withheld our furniture and boxes indefinitely.
List of damages:
Couch is scraped in two spots, and one of the caps for a leg is broken.
Broken dishes and glasses from multiple boxes
Three boxes were smashed with our personal items sticking out of it.

Move size: 1 Bedroom Home Service cost: $1600

United Movers Group sent three movers and a moving truck. The lead mover communicated promptly and convincingly. We have lots of stuff, but it took the guys less than three hours to get everything from the storage unit and into the truck. They were very industrious and careful. Upon arrival, they put all the boxes in a room without hitting the walls. I liked their friendliness and charm, as it made things a lot easier. They did not overcharge me, and I would recommend them to everybody I know.

Service cost: $5275

I hired another company for the move from Chicago, IL to Frankfort, KY. But the movers were no show. I was in such a pickle and had to quickly organize another set of movers. I called so many moving companies but no one could accommodate me in such a short notice. Luckily, United Movers Group had a late afternoon slot vacant and I took it. The movers arrived sharp at 5 pm and got to work. They worked tirelessly for 3 hours packing and loading all my stuffs. I understand that they had more appointments before me but they didn’t seem tired at all. The men were very professional and they did the job very efficiently. I wonder what I would have done had they not helped out. I am forever grateful to this company.

Service cost: $5432