U.S. Standard Moving & Storage Corp

1st tthey quoted me a price of $2400 to move 10 miles then charged me an additional $385 for 2.5 more space for a total of $5000. They contract the movers locally andf the movers said they would pick up at 1, then it became 1-5. They showed up at 6 pm and left to came back the next day at 1130. Here is move in day after storing my furniture for 13 days and they said 9 am and here it is at 11:30 and even US Standard has no clue where the movers are at. No one can reach them.

Move size: 4 Bedroom Home Service cost: $5000

Following the bad experience I documented in my June 17th review, US Standard and Moving contacted me and offered a $400 refund but only if took down my negative review. I declined to take the money and remove my review. So I started through the claims process through yet another company (MovingClaims.net). We documented numerous broken and scratched items and most significant, we were missing two table leaves from a dining room table (which really can't be replaced) and also missing a propane powered fire pit. I heard from the claims company today and we were offered a total of $48. We will clearly never be able to replace the table leaves and certainly $48 won't come close to replacing the fire pit. A refund of $48 is embarrassing. To dispute the claim, the site is asking me to re-enter the entire inventory of damaged items. An inventory I’ve already entered once complete with photos. I sent the claims company an email and got a form letter back saying they’re not responsible for the outcome of the claim, and that “SETTLEMENT AMOUNTS ARE DETERMINED BASED ON THE CARRIER’S LEGAL LIABILITY AS DETAILED IN THE CARRIER’S GOVERNING BILL OF LADING.” This is by far the worst moving experience I’ve ever had.

Move size: 1 Bedroom Home Service cost: $7000

This was a terrible experience. They kept upping the charge and then didn't even move everything. They want another 3800 dollars to get the rest after we have already paid 10 grand. They told my husband they would be out to our house three days prior to check the amount of things we had to be sure the quote was accurate. They never showed up. My husband called them and told them a 28 foot truck was NOT big enough. They brought a 28 foot truck and then charged us an extra 3000 that they wanted in cash! That is sketchy. We refused to get cash so we had a paper trail. DO NOT USE THIS COMPANY!! We have broken things that are family heirlooms and they will do nothing about it. Very upset about this company.

Move size: 3 Bedroom Home Service cost: $10000

After becoming concerned at an extremely low quote (only half what every other company quoted me) and a very high deposit ($800), I did some research on this company. I called them back to get a better understanding of why my quote was so low, and was accused by customer service of "hiding things" to get a lower rate. This couldn't be farther from the truth - the sales rep, Travis Scott, rushed me through a verbal quote, assured me I was good to go at this price point.

- Customer service accused me of "hiding things"

- Customer service gave me the run-around, telling me they couldn't cancel my service, saying I had to speak to Travis, then telling me he wasn't in all day, after telling me he WAS working that day and would "call me right back."

- Travis Scott, Director of Operations never contacted me back, despite multiple emails and phone calls.

- I was finally able to secure a cancellation and refund, but they withheld 10% ($80 of my $800 deposit).

I reported this company to the California BHGS and the DOT.

Don't do business with them if you don't want to suffer a waking nightmare at one of the most stressful times of your life. I can't believe what these people put others through.

Move size: 1 Bedroom Home Service cost: $1800

The broker, U.S. Standard Moving & Storage Corp and George, the sales person, used misleading sales tactics of overpromising and underdelivering services. The biggest red flag was not performing a visual inspection of the goods to be transported. The result lead in the actual moving company to charge 150% more to complete the move.

The customer service following the pickup became nil.

Do not use unless you want to be a number, not a person.

Move size: 3 Bedroom Home Service cost: $6500

They are criminals. The truck was supposed to arrive in a window of 12pm to 4pm. Never arrived. Two days later he arrived at 7:30 am, was abusive to new owners, abusive to my neighbors and my realtor and to me. He did not have the contract didn't know where he was delivering all of my belongings and was alone expecting us to load the truck. When he had to confess to his confusion he became verbally abusive and threatened physical violence, got in the truck and drove off. Everyone was stunned and shocked. He returned three nights later very late and same behavior. Ashely told me, after several calls that I would be repaid the $700 deposit. She has since denied. Criminals, stole my money and caused stress and fear. Never give these idiots any business and never trust them!!!!!!! I gave one star because I had to enter something, negative stars if they could.

Move size: 1 Bedroom Home Service cost: $1587