U.S. Standard Moving & Storage Corp

Worst experience ever!! I have never written a review of a service, but had to after my experience with US Standard. They were supposed to service my move earlier this month from Charleston, SC to Baltimore, MD but never showed up and totally gave me the run around!! They called the day before the move and gave me a window from 8-10. At 10 I called and spoke with customer service who then gave me a later window that day. When nobody had come at the end of the second window I called to see what was going on and customer service said they would investigate. After not hearing from them for 2 hours I called back and they said that the drivers wife was in labor and that they would be sending another crew the following day. At the end of my window the following day I called customer service to make sure the driver was on his way. They assured that he was and would be reaching out soon. After an hour passed not hearing from anyone I called customer service back. The woman on the phone started cursing and asked if there was any flexibility on my move date because the second driver had a heart attack. I said no I have to be out by tomorrow at noon and had a flight tomorrow for a vacation. She then said she was going to work something out and call me back. After she had not called for 30 mins I called back and she said they couldn’t service my move until the next night (after I had to be out of my apartment) and would give me a refund. When I asked to speak to a manager about compensation she hung up on me. I then had to scramble and move everything to a storage unit in the area since I had to be out of my place in less than 24 hours. Plus I had to miss my vacation! Then I get a call 3 days later that my movers are on their way?? Overall a terrible experience! Please use another moving company!

Move size: 1 Bedroom Home Service cost: $1600

This was a terrible experience. They kept upping the charge and then didn't even move everything. They want another 3800 dollars to get the rest after we have already paid 10 grand. They told my husband they would be out to our house three days prior to check the amount of things we had to be sure the quote was accurate. They never showed up. My husband called them and told them a 28 foot truck was NOT big enough. They brought a 28 foot truck and then charged us an extra 3000 that they wanted in cash! That is sketchy. We refused to get cash so we had a paper trail. DO NOT USE THIS COMPANY!! We have broken things that are family heirlooms and they will do nothing about it. Very upset about this company.

Move size: 3 Bedroom Home Service cost: $10000

After becoming concerned at an extremely low quote (only half what every other company quoted me) and a very high deposit ($800), I did some research on this company. I called them back to get a better understanding of why my quote was so low, and was accused by customer service of "hiding things" to get a lower rate. This couldn't be farther from the truth - the sales rep, Travis Scott, rushed me through a verbal quote, assured me I was good to go at this price point.

- Customer service accused me of "hiding things"

- Customer service gave me the run-around, telling me they couldn't cancel my service, saying I had to speak to Travis, then telling me he wasn't in all day, after telling me he WAS working that day and would "call me right back."

- Travis Scott, Director of Operations never contacted me back, despite multiple emails and phone calls.

- I was finally able to secure a cancellation and refund, but they withheld 10% ($80 of my $800 deposit).

I reported this company to the California BHGS and the DOT.

Don't do business with them if you don't want to suffer a waking nightmare at one of the most stressful times of your life. I can't believe what these people put others through.

Move size: 1 Bedroom Home Service cost: $1800

PLEASE BE WARNED PEOPLE!

After speaking with a representative from this company (Ray) I felt comfortable that these people were professionals who would make my move a smooth one. It was all candies and roses until the deposit was paid then all hell broke loose. A quote was provided ($1379) and I paid the required deposit of $450. I had no idea that US STANDARD MOVERS was a broker and not the moving company I would encounter on the day of my move.

Did my part my providing them with correct inventory which included clear descriptions of personal items that would be moved..not once but TWICE.

Moving date changed without proper notification, found out about change in date at 6:30pm the evening before.

On the day before the “new” moving date I received a call asking if they could further push back the date to 2 days fr my original date, of course I politely let them know that would not work as my lease would be up and that’s not the original agreement. They later called back and the moving date was for 8/19/2020 with a pick up time between 9am to 3pm.

At 1pm I decided to call for an update on the ETA but none was provided. Patiently I waited! After 3pm I received a call from the driver stating that they would arrive at 4:45..the driver did not show up until After 5 that day. When he stepped into my apartment he immediately proceeded to let me know that I would be required to pay an additional $1400 because my items (already listed and reviewed on the inventory TWICE) exceed the “cubic space”. He even went further to tell me how my table needed special packaging , my regular sized queen bed was oversized etc.

At this point I became overwhelmed and reached out to the 800# hoping this was a huge mistake, only to find out this was reality. No clear answers given to my questions such as why was this new quote not communicated in the initial stages, why was my inventory not communicated to the driver clearly, the floor that my apt was on and where I was moving to (additional $75 charge as stated by the driver), why was there not total transparency as to the moving process with that company.

The only response I got was that I had to either pay the additional $1400 or cancel the move and lose my deposit. How can this be legal or ethical??

Of course I could not move forward with the move as I COULD NOT AFFORD THIS NEWLY FOUND EXTRA QUOTE THAT WAS NEVER COMMUNICATED WHEN I SIGNED THE CONTRACT!

This is absolute deception, robbery and shameful how they treated me and swindled my money. Shame on me though for not reading the google reviews before. The attitude of their staff I must say changed real quick when I needed clarification on these discrepancies, treated me like I was NOT A PAYING CUSTOMER WITH RIGHTS. Total opposite from when I was paying my deposit. Those 5 star comments must be from their family and friends!! All the comments with 1 star was exactly what happened to me.

After following up and requesting that some consideration be made re a refund of my deposit I was told they could consider refunding $250. So much for that lie..I’m yet to receive a penny nor am I able to communicate with the personal responsible for that refund. Talk about “standards” huh.

People be warned, save yourself from the high level of stress and inconvenience I endured at the hands of this company. TAKE YOUR BUSINESS ELSEWHERE!!

I WOULD GIVE THEM

NEGATIVE 0 STARS IF I COULD!

Move size: 2 Bedroom Home Service cost: $1379

For a one bedroom, 720 sq foot apartment - three payments.

$1,300 "broker fee" up front for Standard Movers. They will lie and underquote the estimate by half. They then google a regular mover and set up an appointment (which you can do for free.)

$1,900 - the cost for the regular mover, which is DOUBLE of what Standard Movers, JACKSON, quoted. I didn't even move all the things listed, removed a huge couch, and still cost double the quote.

$1,900 - the cost for the regular mover to drop off your goods, which is DOUBLE what Standard Movers, JACKSON, quoted.

So here is how you SAVE $1,300+. Pick up the phone and call a mover. Schedule the move yourself. DO NOT USE THIS COMPANY!! They are a BROKER and they will get a fee for simply answering the phone and scheduling the move with a real company. DO NOT DO NOT DO NOT fall for this scam.

Move size: Studio Service cost: $5100

I'm extremely frustrated. The movers contracted for my move from Los Angeles- Virginia arrived at my home at 6 pm last night. Showed up and request an additional $2,000 on top of my already quoted price. The crazy thing is, I have way less stuff than what was quoted-- you know why? Because I shipped my car on Wednesday and added all of my luggage and a few other items to my vehicle.

Not only would no one respond to any of my numerous calls last night, but my items are also still in my apartment. This is the worst experience I have ever encountered with movers.

Move size: 1 Bedroom Home Service cost: $1900

This was the worst company. They lied and gave me an estimate, then subbed the job out. The price doubled and the sub contractor showed up in a truck too small to move my household goods out of state. Now, everything sits in storage while the sub tries to find a semi truck. US Standard breached the contract. The sub didn't show up until a day after my move was supposed to happen and then they were ill equipped for the move and couldn't move a gun safe we contracted for and I will sit in an empty house for 10 days at least. Don't use this company. They suck and have no scruples or morals. May God judge all their ruthless employees.

Move size: 3 Bedroom Home Service cost: $13680

First of all I was lied to by Sam Cohen, the representative for US Standard Moving. When the movers came to get my belongings I was charged more than 100% than what I was quoted. The movers actually stated that "these reps" don't know what they are doing. I had to leave belongings that I really wanted to keep because I could not afford the sudden increase in cost. Then after they picked up my belongings, my daughter,notme, gets an email stating it will be $495 more because they cann't deliever to her address which is in the country with a huge U driveway. I have called Sam Cohen who will not respond, their customer service who will not respond and I have called the number on the email multiple times with no answer except for music. This is a total nightmare and I am concerned that I will never see my belongings again. For your sanity do not use this company they have zero intergrity.

Move size: Partial Move Service cost: $3350

This company is the worst! They quoted a price. We came to terms. A week before, they called. The price went up. I agreed. I suspected fraud. I tried to call them and was NEVER able to get an answer. The day of the move, I got a call from Instamovers. Didn't know the, but American Standard sub contracted to Instamovers! When they got at my house, I had to pay Instamovers $2500 before they would load. Had to pay becauseI had to get to my new house. When the got to the new house had to pay another $2500. Instamovers lost some things and broke an antique and still waiting for them to pay. It's a scam!! Any lawyers want help me? Worst moving company ever! I still can't get them to answer!! Use any mover EXCEPT AMERICAN STANDARD, AND INSTAMOVERS!!

Move size: 2 Bedroom Home Service cost: $7300

This has been the most horrific experience I have every had with a move.

Ty- worked with me to get me a quote which seemed reasonable and explained that they could make any price. Confirmed my date for 12/17. On 12/16 three people called to go back over my move and confirm inventory. Mind you we only discussed items (no cubic feet was discussed) only items. Remember that.

After each call on 12/16 I asked was this my window call and they said no you would receive a call between 4pm-6pm with your pick up window. At 5:55pm I reached back out to Ty via text message saying I had not heard back on my window.

Ty said it should be from 11-1 but let him do I leave check. I did not hear back that night.

The next morning 12/17- MOVING DAY. I called the number you called me to verify/confirm everything. I got Mia. Mia said let her cal me back I’m 15 minutes once she got back to the office. An hour goes by no call so I call her. She says I’m not on the schedule foe today. I explain this is a domestic violence issue and I was trying to be out while no one was home as I had family drive up 6 hours and rented hotel rooms and extra trucks. Ashley her boss got on the phone rude as hell and said they could not help me.

I have never worked in the moving business but have worked in customer service all my life for a major hotel chain and when you screw up you “make it right” for your customer. Even if they means you hitting the bullet and calling another hotel or buddy in your industry to take care of the customer.

Long story short they could not help me.

Friday comes I get a call that the truck “broke down” and they could not come until Saturday but was told on Friday they would be there at 8:00pm

They did not arrive until 1:00pm and then said based on the civil sq feet they could not load all of my things. NO ONE MENTIONED ANY CUBIC SQUARE FEET WITH ME EVER IN ANY OF OUR COMMUNICATION.

PLEASE IM BEGGING YOU! DO NOT USE THIS COMPANY. They do not care about you or your situation. No had a 4 day move. This is not my first move. You finalize a date and that’s it.

If anything get the quote from them and have someone match it. I am free to discuss any further information used but it’s not worth using them at all. Poor customer service, no empathy to domestic violence, rude and disrespectful for their [EDIT] ups. Stay far away. And if I am lying on any of this I am happy to post the screenshots to match.

Move size: 3 Bedroom Home Service cost: $6000

SCAMMERS - don't get sucked in!

I read the reviews and thought I understood the tradeoffs. Yes, they're a broker, which means I was taking a risk the company they contracted with wasn't great, but US Standard was on the hook for the move at the end of the day, right? Wrong.

I went through an inventory of items with their sales person, then again on multiple calls ahead of the move with their support team, and was feeling cautiously optimistic heading into moving day.

The movers that arrived waited until they had packed everything into their truck before demanding $8k for our move- an additional $5k on top of our quote. They claimed we had 1500 cubic feet of items from a storage unit that could hold a max of 1200. That's not up to interpretation- it's math.

US Storage claims we cancelled our contract by sending these scammers away, and under no circumstances will refund our deposit- despite the fact that we now have to move the items ourselves.

If their rates are too good to be true, it's because they are. They will underquote you and you'll be left holding the bag to pay the exorbitantly higher price, or forfeit your deposit. Don't get sucked into using this unscrupulous broker!

Move size: 2 Bedroom Home Service cost: $3500

Truly the worst customer experience I have ever had. First and foremost you should know that this is not a company, rather a broker. This is my first move cross country. The price was right and they would move things in and out. Awesome! I signed the contract and done. They told me I had 30 days of free storage. I needed to call to change the date of the pickup end my move a month out, to avoid the storage fee. When I did they said “don’t worry about it. There will be no extra fees so you don’t need to move the pickup date.” Sounded funny and didn’t think it was right so I called back a week later and they told me the same thing. I trusted them, but I regret it. Ok great. December 23rd pickup and February 26th drop off. Sounds perfect. Cut to a month later (Jan 29th) and I receive an invoice for storage fees. So I call the actual moving company (not these guys because HA they’re not the moving company) and they told me that because it’s been in storage more than a month, I’d have to pay the fee. Well I call my friends at US Standard moving and tell them the story. The customer service rep speaks and finishes her statement. Like there was a pause. And I begin talking and she throws out a “can you let me finish my sentence? I wasn’t done speaking.” She then proceeds to be incredibly snippy and rude and gives me a serious attitude. The company should be shut down immediately. Do yourself a huge favor and don’t book anything with them. They will not be helpful and their customer service is the absolute worst.

Move size: Studio Service cost: $1500

The broker, U.S. Standard Moving & Storage Corp and George, the sales person, used misleading sales tactics of overpromising and underdelivering services. The biggest red flag was not performing a visual inspection of the goods to be transported. The result lead in the actual moving company to charge 150% more to complete the move.

The customer service following the pickup became nil.

Do not use unless you want to be a number, not a person.

Move size: 3 Bedroom Home Service cost: $6500

DO NOT BOOK THROUGH THIS COMPANY!!!!

HIDDEN FEES ACCOUTNIGN FOR OVER $800!!!

WRONG INFORMATION GIVEN TO CUSTOMER, AND 0 ACCOUNTIBILTY!!!

I have never written a review in my life, but for this experience, it needed to be done. REPORTERD TO THE BBB

Movers pushed my moving date out 3 days.

charged me hidden fees

30 day delivery window. i have been waiting on my belongings for 2 weeks!!!!

they hire out from a different carrier, and the customer service is THE WORST IVE EVER RECIEVED. i was yelled at, hung up on, continually interrupted.

refused any type of concession for THIER MISTAKES!!! not given any information on management, ownership at all.

DO NOT BOOK THIS COMPANY!!!

Move size: 1 Bedroom Home Service cost: $2000

They are criminals. The truck was supposed to arrive in a window of 12pm to 4pm. Never arrived. Two days later he arrived at 7:30 am, was abusive to new owners, abusive to my neighbors and my realtor and to me. He did not have the contract didn't know where he was delivering all of my belongings and was alone expecting us to load the truck. When he had to confess to his confusion he became verbally abusive and threatened physical violence, got in the truck and drove off. Everyone was stunned and shocked. He returned three nights later very late and same behavior. Ashely told me, after several calls that I would be repaid the $700 deposit. She has since denied. Criminals, stole my money and caused stress and fear. Never give these idiots any business and never trust them!!!!!!! I gave one star because I had to enter something, negative stars if they could.

Move size: 1 Bedroom Home Service cost: $1587

DO NOT USE THIS COMPANY!!

In the process of moving from RI to FL. We were looking for quotes for moving trucks and this company reached out to us and told us they could beat the quotes we were getting. We spoke with a Breanna and went back and forth for awhile, before agreeing to a quote of around $1700. We paid a deposit of $650.

When we were getting ready to move we went to finalize our inventory. We knew the final price would go up a little, but between the two of us we have barely any big furniture and had already included that in the original inventory. Somehow, just by adding a few boxes and miscellaneous items, they wanted to charge us $8000 stating that we tripled the cubic space we would need. Meanwhile everything i was taking fit in one corner of my apartment.

After some “discounts” they said they’d be willing to get us, it’s be $5000. And they’d have 10 days. To get 20 hrs away.

The QA person that was texting us, Mike Spencer, was rude and unprofessional l, belittling us for asking questions about the new quote, texting us in all caps and exclamation points. Basically calling us stupid. At the same time, I was receiving emails from the Breanna we had talked to. But her extension continously went to voicemail over and over, and when i emailed her right back regarding our issue, I never received any response.

We’ve been calling customer service asking for management. We’re told they can only email management internally and can’t give out names or numbers. One customer service person told us we would need to speak with “Ashley” but wouldn’t tell us anything else. Another one told us she has no idea who her manager even was We were hung up on several times, one right after the other.

We googled the address we had for them and it doesn’t even look like the company exists there. I’ve filed a dispute with my card for the amount of the deposit and am just grateful that we didn’t move forward with this only to get screwed out of belongings and more money.

Move size: 1 Bedroom Home Service cost: $8000

I have moved several times within the past 10 years and this is by far the worst company I have ever worked with. I would give them a 0 if I could. To start off, US Standard is a broker, meaning they outsource to the cheapest movers they can find. Additionally, this means they can avoid any sort of liability from any damages or mishaps during your move. Although this is communicated in the fine print of the binding estimate, they do not verbally communicate this to you during the initial sale. The website also boasts a 4.9/5.0 rating based on Movers.com and YellowPages.com but I wasn't able to find any reviews for US Standard & Movingon those sites. Their website also does not communicate that they are a broker and does not list out moving companies they use. We were not told who the moving company was (Moving Depot USA) until they showed up on moving day.

One of the sales points for US Standard was a price match adjustment up to $150. I sent the sales rep I worked with a cheaper quote from another moving company about 2 months before our actual move date. He responded with positive confirmation via email that he would make the adjustment. Another rep called me 2 days before our move date, and I asked him about the price match. He said that he had never heard of this and said he would look into it and call me the next day. That call never came. I called again the day after our move and left a message. No response. A few days after our move, I called the original sales rep to ask why we never got the price match and if we could be reimbursed the $150. We have in writing that he was going to perform this task. He BLOCKED our number. We were then on the phone with customer service who said that we could not be reimbursed for this because the move already occurred. Once again, the price match guarantee is in the binding estimate. The customer service rep told us she would call us back in 48 hours. We have yet to receive any communication.

I also urge people to go with a high-quality mover if possible. The movers that US Standard hired were absolutely terrible. They charged us $1,900 more than our estimate, even though we were very accurate with our inventory list (we don't have any items of non-standard sizes either). This estimate almost doubled the estimated cubic feet that our belonging would take up (from 517 cu ft to 950 cu ft). Once they packed up our belongings, they had us sign a revised binding estimate (for reference, the movers are supposed to give a quote before packing everything up to avoid holding your belongings "hostage"). The main mover was on a call with another customer who refused to pay (most likely because of the ridiculous price increase). He told his movers to unpack and leave the woman's belongings if she did not pay. We were scared that if we disagreed with the price then we would not be able to move that day (which we had to). They took us (and that lady) at a vulnerable/stressful moment (moving day) to get us to pay up.

The movers also managed to break almost every item that they packed. They do not cover damages to boxes that were packed by the owner (PBO). Upon inspection of our PBO boxes, there was no way that they made a good faith effort to transport our belongings with care. We understand that there will inevitably be jostling around in the truck, but our boxes look they were just simply thrown around. The boxes had giant gashes in them and some were delivered upside down. Some of the boxes marked as "heavy" were on the top of stacked boxes. We also had multiple items that were lost. In total, we had around $5,000 in total damage, which is astounding because we are in a 1 bedroom apartment. Again, both US Standard and the movers (Moving Depot USA) were able to avoid liability just because these boxes were packed by the owners (including our TV which was in a specialty TV box and our Peloton screen which was in the original packaging, Styrofoam included). The reason that the TV broke had nothing to do with our packing - there was a giant gash in the side of the box right where the screen cracked.

Our delivery movers were not better than our pick-up movers. One of the delivery movers showed up high on hard drugs, so the other movers had to take him home. They also never had us sign any inventory list or the bill of lading upon delivery. There was no reassembly at delivery which was included in the initial binding agreement. Additionally, the movers would not unload the truck until we paid almost $2,000 in cash. That's just another red flag that we overlooked.

I very much wish I moved everything myself instead of hiring these people. I truly think that US Standard is a scam of a company and schemes with the moving companies they hire.

Move size: 1 Bedroom Home Service cost: $4900