U.S. Standard Moving & Storage Corp

BUYER BEWARE THIS COMPANY IS A BROKER THE DO NOT HAVE THEIR OWN TRUCKS OR DRIVER THEY WILL SCAM YOU OUT OF YOUR MONEY.

I spent weeks working with Anthony delmarco who seemed like a respectable person and related to me letting me know I should have peace of mind since I was sinking my last dollar into this move and had no more money for hidden or surprise fees also assured me that they would not broker my move to another company and I could trust us standard and moving because they use their own trucks and drivers two and a half hours after my scheduled pickup window and random moving company in a Penske truck shows up at 9:30pm and try’s to take my wife my self and my four children’s furniture without even looking to make sure everything was what was on the contract is what was being picked up so after going through my inventory list with him I showed him how I was expecting to under my allotted cu sq ft because I was leaving 4 dressers and was under my box count by 3 boxes only to find out that the binding not to exceed agreement of 567 cu sq ft was a lie and the random mover who eyeballed my furniture to get a corrected estimate of 1358 cu sq ft so I did the correct thing per contract I called and emailed within 72 hours If giving my 600 dollar deposit to cancel but Anthony was and has been no where to be found since this whole insistent and the “customer service manager” (Ashley pence) was so rude and unprofessional let me know that because I cancelled on site and didn’t let them take my furniture I was would not be recovering my deposit back.

Move size: 3 Bedroom Home Service cost: $4200

If I could give lower than 1 star I would. They charged $2000 more than their initial estimate. They didn't communicate that the movers they contracted with wouldn't take a credit card so we weren't prepared to make the final payment which caused lots of stress and delay! They didn't list several items on the initial list so that when the movers arrived they weren't prepared to take them and it added cost! They kept stalling as we tried to talk to the supervisor ("I can't make that decission", "supervisor is not here, is busy.."). Very disgusted with this company!

Move size: 2 Bedroom Home Service cost: $5560

First off, this is not a moving company, they’re a broker. I moved a one bedroom townhome from Delaware to Florida. The process started off great, my salesperson, Michael, was very proactive and persistent. We got through the initial quote and I was feeling good about things. He said “I will be your point of contact for everything about this move” - great, I thought. Well, after the sales guy closes the deal, he disappears, then I get to deal with “customer service.” My first interaction with customer service was trying to lock down my delivery date. I request June 1, the CS person tells me “that’s not possible, it’ll be 7-10 days after pickup and you’ll have to ask your driver when they will deliver, I can’t tell you.” Great, I have no idea when my stuff will be delivered. Pickup was scheduled on May 30 between 3 and 6pm. 6pm rolls around and no communication at all, no call from the driver. I left multiple messages on the customer support line since they aren’t staffed on the weekend. Around 7 the driver calls and says he’ll be there tomorrow (May 31) morning. They show up and after an hour of counting boxes and comparing to my original estimate, my price triples!! I should have probably canceled but they kind of had me hostage. After packing I ask the driver when I could expect delivery. He said he had no idea. The delayed pickup caused me to miss my final walk through and closing on 6/1. The 7-10 day estimate fro delivery was off. It took 12 days and I didn’t find out when it was going to be delivered until the driver called me the day before. My actual moving company, US Movers, wasn’t bad. The pickup and delivery crew were pretty good. The truck was horrible. It was an older semi that had been recycled through several moving companies. There was rust on the top that caused the roof to leak so a bunch of items were wet. I have a few broken items and one missing item. I will file a claim but who knows how that will go. To sum it up… The sales guy disappears after he locks up the sale. The customer service group is useless. Your price WILL go up. They can’t tell you when your stuff will be delivered. The jury’s out on how successful I’ll be filing a claim.

Move size: 1 Bedroom Home Service cost: $7000

When it seems too good, it’s not good. This company will promise the moon in service but deliver on none of it. If you decide to use them, read every word in the contract. We were charged because an ironing board, vacuum cleaner and under boxes by five. If you are not within 75 feet of your location, there will be a charge. If you have anything with glass or wood, they will not move unless it’s wrapped by them. Yep, an additional charge. They say this is a brokerage company. Completely BS. Do not use them. Any good review on this site is from the company.

Move size: 1 Bedroom Home Service cost: $4000

The reviews were primarily the reason for choosing U.S. Standard moving. David the sales rep was helpful and assured me that the estimate process was pretty accurate. However once he took the deposit, that's the last I've heard from him. Our estimate was $4013.31. When the SUBCONTRACTOR came he told me it would be $10,000!! This was after I had removed a 700lb safe that was in the estimate. I complained showed the driver my estimate, complained some more. He went back and forth, like a vacuum salesman and said he could do it for $8944. I felt like a hostage at this point. I needed my stuff moved and I was on a timetable. Now fastforward to the unloading. Now I have to have $3250 in cash in order to get my stuff unloaded. Again I'm held hostage if I want my stuff. After going through all my boxes, I have stuff missing, broken etc. I contact U.S Standard (who I hired) they immediately pass me off to the claims department for the subcontractor, who I find out has no authority to be moving!! What!! I contact US Standard again. They say they're waiting for the new claims information from the carrier, they'll get back to me. That's been over 2 weeks and still nothing. I'm dumbfounded by the complete lack of responsibility in all of this. They apparently got their money and don't care about the customer AT ALL.

Move size: 4+ Bedroom Home Service cost: $8944

Please do not hire this company. I, like many others writing these reviews, was given a quote of approximately $3300. About four days before my move I got a phone call to confirm and they nearly doubled my price to just under $6000. They showed up at my house with the truck too small to hold my stuff. I got on the phone quickly to try to resolve the issue. No one was helping me. While on the phone the movers took off. Luckily I did not get any of my stuff on the truck. After dealing with them and reading the reviews I’m truly convinced this is a bait and switch company, that asks for more and more money. They hold your goods hostage until you keep paying more money. These people should be arrested.

Move size: 3 Bedroom Home Service cost: $5840

Joshua Wiley, the sales rep, told me he'd be the "point of contact" throughout the move. He assured me the price on my contract was the "maximum I would pay". He guaranteed me a delivery date and said I'd get a call a week prior to confirm the time of the move.

All of this was a lie. I finally got a call ONE DAY prior to my move, and found out then that they contract to a 3rd party company, Safeguard Van Lines, which has terrible reviews. They came and tried to rewrite the contract and charge me twice as much. I had no choice but to cancel on site. Furthermore, the actual moving company refused to guarantee me a delivery date. Joshua was NOT reachable at all. The movers didn't have masks on and were smoking outside my home. I had no choice but to cancel on site.

I called customer service afterwards. Ashley and Mia were unhelpful and blamed it on me for not calling them during the move, even though Joshua was supposedly my "contact person" and he did not answer my calls or voice mails.

They refused to give me my $500 deposit back. They offered me a "courtesy refund" of $150 - unbelievable.

Don't ever use this company. Don't be fooled.

Move size: Studio Service cost: $1600