U.S. Standard Moving & Storage Corp

The reviews were primarily the reason for choosing U.S. Standard moving. David the sales rep was helpful and assured me that the estimate process was pretty accurate. However once he took the deposit, that's the last I've heard from him. Our estimate was $4013.31. When the SUBCONTRACTOR came he told me it would be $10,000!! This was after I had removed a 700lb safe that was in the estimate. I complained showed the driver my estimate, complained some more. He went back and forth, like a vacuum salesman and said he could do it for $8944. I felt like a hostage at this point. I needed my stuff moved and I was on a timetable. Now fastforward to the unloading. Now I have to have $3250 in cash in order to get my stuff unloaded. Again I'm held hostage if I want my stuff. After going through all my boxes, I have stuff missing, broken etc. I contact U.S Standard (who I hired) they immediately pass me off to the claims department for the subcontractor, who I find out has no authority to be moving!! What!! I contact US Standard again. They say they're waiting for the new claims information from the carrier, they'll get back to me. That's been over 2 weeks and still nothing. I'm dumbfounded by the complete lack of responsibility in all of this. They apparently got their money and don't care about the customer AT ALL.

Move size: 4+ Bedroom Home Service cost: $8944

Please do not hire this company. I, like many others writing these reviews, was given a quote of approximately $3300. About four days before my move I got a phone call to confirm and they nearly doubled my price to just under $6000. They showed up at my house with the truck too small to hold my stuff. I got on the phone quickly to try to resolve the issue. No one was helping me. While on the phone the movers took off. Luckily I did not get any of my stuff on the truck. After dealing with them and reading the reviews I’m truly convinced this is a bait and switch company, that asks for more and more money. They hold your goods hostage until you keep paying more money. These people should be arrested.

Move size: 3 Bedroom Home Service cost: $5840

Joshua Wiley, the sales rep, told me he'd be the "point of contact" throughout the move. He assured me the price on my contract was the "maximum I would pay". He guaranteed me a delivery date and said I'd get a call a week prior to confirm the time of the move.

All of this was a lie. I finally got a call ONE DAY prior to my move, and found out then that they contract to a 3rd party company, Safeguard Van Lines, which has terrible reviews. They came and tried to rewrite the contract and charge me twice as much. I had no choice but to cancel on site. Furthermore, the actual moving company refused to guarantee me a delivery date. Joshua was NOT reachable at all. The movers didn't have masks on and were smoking outside my home. I had no choice but to cancel on site.

I called customer service afterwards. Ashley and Mia were unhelpful and blamed it on me for not calling them during the move, even though Joshua was supposedly my "contact person" and he did not answer my calls or voice mails.

They refused to give me my $500 deposit back. They offered me a "courtesy refund" of $150 - unbelievable.

Don't ever use this company. Don't be fooled.

Move size: Studio Service cost: $1600

Absolutely do not do business with this company, all the negative reviews here are true. When they want to lock you down to get your business they are so nice, respectful and give you the “best prices”. Once they get your money, everything changes. Due to COVID19 we called to get a refund since I got my job offer in California cancelled causing us to be unable to move. So I called customer service and they are care less about our situation. They are rude specially Veronica, whoever she is, she shouldn’t have that kind of job, if that’s the way she treats clients. Asked to talk to higher up supervisor and she acted like she’s the owner. We are trying to keep our jobs, and companies are backing their clients up as much as they can. Of course this is not the case with this moving company. We called several companies that we work with and were all helpful and understanding. Apparently US standard moving company have been doing business wrong even before the crisis. You are still running because of your customers and you fail to see that. I don’t recommend this company to anyone. For the ones who are planning on hiring this moving company that is more like a broker. Go to the Better Business Bureau and see it for yourself. You won’t get away with this. You refuse to refund our money due to COVID as if it’s the customers fault, on top of that you tell your customers that you will give them the “best rate” and then you change it and you don’t care about it. At the end it is always the customers fault. You have absolute no support for your customers and when the rest of the companies are doing their best to keep moving forward you are disrespecting and treating your customers as if your services are free. Shame on you. I hope people are able to see that companies like these shouldn’t exist.

Move size: Studio Service cost: $500

Some of the worst service I've ever received. They lied just to get the sale and then give you false information on packing and quotes. They do this so once the movers show up and you have to pay a large amount more you can't back out. They do not help in anything once they get your sale and can give you bo reliable information at all on delivery. If you try and get information from themthey will say they don't know about anything and won't give you information on your own items. Would never recommend this.

Move size: 2 Bedroom Home Service cost: $5000

Basically legal thieves!! This should be their adds "Please give us your business. We will lure you with false claims of professionalism even though we are legal thugs that will charge you a fee to have other thugs to come to your house and claim to properly store it until they are good and ready to send other thugs to basically steal half of your shit and then tell the customer.."oh you never called us so sorry we are not responsible!!" Every one of these companies are ghetto ass thugs that have cleverly found a way to steal your shit!! Save yourself tons of money by NEVER NEVER hiring any one of these legal thieves. You're better off loading your shit in a U-Haul and never taking your eyes off your valuable things!! By the end of this move it looked like King Kong lifted everything broke it in half including bent bicycles, bent bbq grills, boxes in shambles, pictures all other the floor, broken glass all over, valuable pictures broken in half, decorative faux trees looked like they went thru a hurricane, and that's the things that made it!! Half of the other shit was just out right stolen and never made it to the hurricane site!! NEVER NEVER DO BUSINESS WITH THESE PEOPLE!!

ALL THE GOOD REVIEWS YOU FIND ONLINE ARE MOST LIKELY FAKE!!

Move size: 4+ Bedroom Home Service cost: $5400

Never in my life have I felt so stupid, helpless and lied to as when I booked with US Standard Moving and Storage. When I booked with them, I was given a decent price that was lower than the rest but still believable, I was told if I signed that day I would be given a 200 dollar discount. The man I talked to Mark Kaye said they were a local company and promised no upcharges. I even did a video call with them to ensure they had everything down. Well, guess what?? They didn't! The initial price they gave me was without my boxes and by adding that it went up 1000 dollars!! I call customer service and they can't help me. I call them again, they say they fired the guy but who knows? I don't care that he's fired I care that he made me trust them! The movers get there I find out the company is a broker! Its during a pandemic and even when I provide them with masks they refuse to wear it!! I'm self quarantining now! When I get there they refuse to deliver my couch up the stairs and box spring so now my 900 dollar couch is sitting on the side of my building like trash because that's how they treat you, like trash! They damaged my building, they broke my expensive furniture and CONTINUED to upcharge me. ONLY hire them if you're one of those weirdos who have a fetish for someone taking your money.

Move size: 2 Bedroom Home Service cost: $4000

This has been a disaster in our life. We wanted a moving company to help us moving our furniture and all the other belongings in a three bedroom home from our home in Cody, WY to a new home at Leominster, MA. My wife found this company on internet and requested for a quote online. We were immediately contact by phone by a Guy called Marc. After some conversation on the phone describing what we wanted to move, they sent us an estimate of $3,700 for the move and we happily agreed and paid a deposit for $1,081. Now the journey bro death started. A few days before the scheduled pickup (May 28), a second person called us to confirm the moving but he proposed a huge increase in the cost, from the original $3,700 to something like $6,000. I felt like being trapped into then business as I told him if this is the new price we would not be able to afford it and have to have some other company to do the back. I was told it's too bad that of you do that you will lose the deposit you paid. Feel like being threatened as well as not willing to lose $1,081 for nothing, we agreed to pay a total of $5,000 to keep the job to be done and as such we paid another $500 of deposit. Finally, after 3 days of daley, a truck (which is a Budget rental vehicle) showed up along with a helper. They loaded up the truck of our three bedroom belongings and drove away to a destination which remains as of today as a myth.

At mid-June we thought it's about the time to contact the driver to ask about a delivery date. The driver never picked up our calls or responded out text messages. We then contact Marc, the guy who tool our deposit directed us to their customer service. We did as advised but we were told they try to contact the carrier. Eventually and after numerous calls to Marc as well as to the customer service, they told me they deliver on Thursday, July 2. This did not happen even though we kept calling to make sure they would delivery on that day. The subsequent week, we were told the new delivery date would be Thursday, July 7. This never happened again even after calls and calla to all possible numbers we could use. We started to get worried and nervous and felt like being in repair, living without furniture and other basic living support. Making phone calls became the last thing we wanted to do but still have to try, try and keep try. To our naive surprise, both the customer service and a new stranger (claiming as a third party, but using the cell phone number of the first driver) called and told us they will make a delivery on Friday, July 17. I am writing this review right now on July 18 and ..

At the time we get completely lost and don't know what to do next except for writing this review to remind the innocent people to be carefully when choosing a moving company. We wish the mental and physical stress we endured will help others stay away THIS particularly company, to spell it correctly,

US Standard Moving & Storage Corp. We may face some backlash or revenge (is this even possible) by the owners of the company after posting this review. But it would worth it to help others to stay away from getting into endless headach at the cost of our loss.

Move size: 3 Bedroom Home Service cost: $5000

This was really the worst moving experience I've ever had - and I'm still in the midst of it because I have yet to get my things, which are sitting in a warehouse in California while I wait in Kansas City. Joshua simply wanted the sale and said anything to get it. To be clear, these are brokers and I didn't know who the movers were until 4 days before my scheduled move, at which point it was too late (the movers themselves will get their own special review once my stuff arrives). On moving day, when I hadn't heard from the movers, I called Joshua - who had PROMISED me when he was making the sale that he'd be reachable. He answered the phone, sounded shocked that I'd reached him, promised to look into where my movers were, and then he never called back. Basically, they wanted their cut of the move and then they disappeared. And the movers they contracted out are terrible. It's been 2 1/2 weeks since my stuff was picked up and I still don't have a date when my possessions will arrive. It's been heartbreaking and stressful and my next move is a call to RICO (I have a distant uncle who works there) and to the BBB. Stay far, far away from them and Brooklyn Movers LLC.

Move size: Partial Move Service cost: $2400

Cancelled my move the night before scheduled pick up!!

I am relocating from Clearwater Florida to Helena Montana for a career move. I contracted with US Standard and gave a deposit of $600. The night before the move they cancelled, this left me in a difficult position, since I have to be in Helena on the original scheduled day and it's a long drive.

As if that wasn't bad enough I have called to have my deposit refunded immediately to my debit card. Twice I've called and they still haven't completed the transaction. My only options were rent a UHaul and tow my car, or sell my furniture at a deep discount and ship what won't fit in my car. I have had my brand new furniture for only 6 months!

Sold the furniture, shipped the boxes and driving out of here first thing tomorrow as planned. This company has not treated this customer fairly nor ethically, if you choose them be prepared for the "CANCELLING CONTINGENCY".

Move size: 1 Bedroom Home Service cost: $1900

They will misquote& undercommunicate.All of their employees will lie and give false information. You'll wait about 2 months for your things. They won't take responsibility for this.

Literal scam artists. go anywhere else. Dont trust these generic positive reviews. Their probably bots.

I've never regretted anything more in my life. I promise you. Save yourself. Go anywhere else. Dont even risk it. They will double your quote at the last minute.

Move size: 1 Bedroom Home Service cost: $5000

I never encountered a group of thugs like the ones that deceived, frauded and put our life into a disaster by U.S.Standard.They present themselves as a moving company. They qould g ive you a quote and allure you pay a deposit. Once you pay the first deposit, they will call back and tell you the price has to be readjusted. They will threaten not to refund you the deposit you already paid if you don't agree with the new price. Therefore another deposit. Then they will dispatch some one to your door, collect half of the remaining balance (only in cash) and load up your furniture and all your belongings you wanted to be moved. Your tragedy started now. After a long period of waiting for delivery, you got worried and would call their customer service. They would tell you it's no longer there job since they are just a BROKER to make the moving arrangements.

In my case, I paid U.S. Standard Moving a total of $1,561 deposits. A truck driver came to our home in Cody WY to pickup our three bedroom furniture and all the boxes of out belongings on May 31. Ever since then, we are still waiting for our stuff to come. It's been nearly three months now and we don't even know where our stuff are being stored. Attempt to call U.S. Standard to beg them for help came to no avail. We lived for three months now without furniture in our new home. I filed a complaints to BBB and other places, but nothing seemed to be helpful.

I just wanted to ask these people at U.S. Standard Moving who lied and cheated on me, can you sleep well at night? Are they other other ways for you to make money than doing this kind of heartless and shameful things to other people? What goes around comes around. Some day your company will be shutdown. Otherwise your continuous conduct will culminate in an unforgivable punishment by God.

Move size: 3 Bedroom Home Service cost: $5000

The Good Reviews are all false. Believe me (and others that gave one star!) Save yourself the headache. Worst experience of my life. They cancelled our move the DAY they were to arrive. We had to scramble to get our cross country move done with NO notice and now we are struggling to get our deposit of $1,600.00 back. They are unable/unwilling to follow what they say, I have been told, 7 to 10 business days from the day of cancellation yet here I am on business day 13 with no money back in my account. The customer service rep MIA hung up on me, Anthony (the sales rep) just wants your money and even when he says he is the "point of contact" when you reach out to him he asks, "why are you contacting me?". Ashley tries but it is clear she has no support and that this whole company is just terrible. I would not recommend them to my worst enemy.

Move size: 2 Bedroom Home Service cost: $3600

Hired this company to move a 2 bedroom apartment a distance of 33 miles. Same day move. They were supposed to arrive between 2-4. Didn’t show until 6:30 PM. Truck was in horrible condition and packed full of other people’s belongings. Said we were way over our quote. I know we weren’t. Then said had to pay by cash or money order only. What type of business practice is that? Also said they would not deliver same day and stuff was just left on the truck in a hotel parking lot all night. ThankFully they showed the next morning with all items. Just brought boxes in and didn’t take them where they were supposed to be. Do not use this company. They broker for companies and then leave you hanging when the person they contract takes advantage of you. I fought for a discount but they threatened to take everything to storage and I just know I would never have seen it again.

Move size: 2 Bedroom Home Service cost: $2000

Would give them -1 stat if I could !! They are the worst ! They give very bad moving estimations, they deceive you with a reasonable pricing, have you pay the $600 deposit,and then leave you to fight with the truck driver from a third party company when they give you the actual moving estimate. They never help you at that point, and you can say goodbye to your $600 deposit if you decide to cancel their shitty service !! Not to mention they become very hard to catch on phone when you try and contact them regarding the false estimation !! Scammers, deceivers, shameless !

Move size: 1 Bedroom Home Service cost: $3800

1st tthey quoted me a price of $2400 to move 10 miles then charged me an additional $385 for 2.5 more space for a total of $5000. They contract the movers locally andf the movers said they would pick up at 1, then it became 1-5. They showed up at 6 pm and left to came back the next day at 1130. Here is move in day after storing my furniture for 13 days and they said 9 am and here it is at 11:30 and even US Standard has no clue where the movers are at. No one can reach them.

Move size: 4 Bedroom Home Service cost: $5000

Following the bad experience I documented in my June 17th review, US Standard and Moving contacted me and offered a $400 refund but only if took down my negative review. I declined to take the money and remove my review. So I started through the claims process through yet another company (MovingClaims.net). We documented numerous broken and scratched items and most significant, we were missing two table leaves from a dining room table (which really can't be replaced) and also missing a propane powered fire pit. I heard from the claims company today and we were offered a total of $48. We will clearly never be able to replace the table leaves and certainly $48 won't come close to replacing the fire pit. A refund of $48 is embarrassing. To dispute the claim, the site is asking me to re-enter the entire inventory of damaged items. An inventory I’ve already entered once complete with photos. I sent the claims company an email and got a form letter back saying they’re not responsible for the outcome of the claim, and that “SETTLEMENT AMOUNTS ARE DETERMINED BASED ON THE CARRIER’S LEGAL LIABILITY AS DETAILED IN THE CARRIER’S GOVERNING BILL OF LADING.” This is by far the worst moving experience I’ve ever had.

Move size: 1 Bedroom Home Service cost: $7000