U.S. Standard Moving & Storage Corp

The reviews were primarily the reason for choosing U.S. Standard moving. David the sales rep was helpful and assured me that the estimate process was pretty accurate. However once he took the deposit, that's the last I've heard from him. Our estimate was $4013.31. When the SUBCONTRACTOR came he told me it would be $10,000!! This was after I had removed a 700lb safe that was in the estimate. I complained showed the driver my estimate, complained some more. He went back and forth, like a vacuum salesman and said he could do it for $8944. I felt like a hostage at this point. I needed my stuff moved and I was on a timetable. Now fastforward to the unloading. Now I have to have $3250 in cash in order to get my stuff unloaded. Again I'm held hostage if I want my stuff. After going through all my boxes, I have stuff missing, broken etc. I contact U.S Standard (who I hired) they immediately pass me off to the claims department for the subcontractor, who I find out has no authority to be moving!! What!! I contact US Standard again. They say they're waiting for the new claims information from the carrier, they'll get back to me. That's been over 2 weeks and still nothing. I'm dumbfounded by the complete lack of responsibility in all of this. They apparently got their money and don't care about the customer AT ALL.

Move size: 4+ Bedroom Home Service cost: $8944

Please do not hire this company. I, like many others writing these reviews, was given a quote of approximately $3300. About four days before my move I got a phone call to confirm and they nearly doubled my price to just under $6000. They showed up at my house with the truck too small to hold my stuff. I got on the phone quickly to try to resolve the issue. No one was helping me. While on the phone the movers took off. Luckily I did not get any of my stuff on the truck. After dealing with them and reading the reviews I’m truly convinced this is a bait and switch company, that asks for more and more money. They hold your goods hostage until you keep paying more money. These people should be arrested.

Move size: 3 Bedroom Home Service cost: $5840

Joshua Wiley, the sales rep, told me he'd be the "point of contact" throughout the move. He assured me the price on my contract was the "maximum I would pay". He guaranteed me a delivery date and said I'd get a call a week prior to confirm the time of the move.

All of this was a lie. I finally got a call ONE DAY prior to my move, and found out then that they contract to a 3rd party company, Safeguard Van Lines, which has terrible reviews. They came and tried to rewrite the contract and charge me twice as much. I had no choice but to cancel on site. Furthermore, the actual moving company refused to guarantee me a delivery date. Joshua was NOT reachable at all. The movers didn't have masks on and were smoking outside my home. I had no choice but to cancel on site.

I called customer service afterwards. Ashley and Mia were unhelpful and blamed it on me for not calling them during the move, even though Joshua was supposedly my "contact person" and he did not answer my calls or voice mails.

They refused to give me my $500 deposit back. They offered me a "courtesy refund" of $150 - unbelievable.

Don't ever use this company. Don't be fooled.

Move size: Studio Service cost: $1600

Absolutely do not do business with this company, all the negative reviews here are true. When they want to lock you down to get your business they are so nice, respectful and give you the “best prices”. Once they get your money, everything changes. Due to COVID19 we called to get a refund since I got my job offer in California cancelled causing us to be unable to move. So I called customer service and they are care less about our situation. They are rude specially Veronica, whoever she is, she shouldn’t have that kind of job, if that’s the way she treats clients. Asked to talk to higher up supervisor and she acted like she’s the owner. We are trying to keep our jobs, and companies are backing their clients up as much as they can. Of course this is not the case with this moving company. We called several companies that we work with and were all helpful and understanding. Apparently US standard moving company have been doing business wrong even before the crisis. You are still running because of your customers and you fail to see that. I don’t recommend this company to anyone. For the ones who are planning on hiring this moving company that is more like a broker. Go to the Better Business Bureau and see it for yourself. You won’t get away with this. You refuse to refund our money due to COVID as if it’s the customers fault, on top of that you tell your customers that you will give them the “best rate” and then you change it and you don’t care about it. At the end it is always the customers fault. You have absolute no support for your customers and when the rest of the companies are doing their best to keep moving forward you are disrespecting and treating your customers as if your services are free. Shame on you. I hope people are able to see that companies like these shouldn’t exist.

Move size: Studio Service cost: $500

Some of the worst service I've ever received. They lied just to get the sale and then give you false information on packing and quotes. They do this so once the movers show up and you have to pay a large amount more you can't back out. They do not help in anything once they get your sale and can give you bo reliable information at all on delivery. If you try and get information from themthey will say they don't know about anything and won't give you information on your own items. Would never recommend this.

Move size: 2 Bedroom Home Service cost: $5000

Basically legal thieves!! This should be their adds "Please give us your business. We will lure you with false claims of professionalism even though we are legal thugs that will charge you a fee to have other thugs to come to your house and claim to properly store it until they are good and ready to send other thugs to basically steal half of your shit and then tell the customer.."oh you never called us so sorry we are not responsible!!" Every one of these companies are ghetto ass thugs that have cleverly found a way to steal your shit!! Save yourself tons of money by NEVER NEVER hiring any one of these legal thieves. You're better off loading your shit in a U-Haul and never taking your eyes off your valuable things!! By the end of this move it looked like King Kong lifted everything broke it in half including bent bicycles, bent bbq grills, boxes in shambles, pictures all other the floor, broken glass all over, valuable pictures broken in half, decorative faux trees looked like they went thru a hurricane, and that's the things that made it!! Half of the other shit was just out right stolen and never made it to the hurricane site!! NEVER NEVER DO BUSINESS WITH THESE PEOPLE!!

ALL THE GOOD REVIEWS YOU FIND ONLINE ARE MOST LIKELY FAKE!!

Move size: 4+ Bedroom Home Service cost: $5400

Never in my life have I felt so stupid, helpless and lied to as when I booked with US Standard Moving and Storage. When I booked with them, I was given a decent price that was lower than the rest but still believable, I was told if I signed that day I would be given a 200 dollar discount. The man I talked to Mark Kaye said they were a local company and promised no upcharges. I even did a video call with them to ensure they had everything down. Well, guess what?? They didn't! The initial price they gave me was without my boxes and by adding that it went up 1000 dollars!! I call customer service and they can't help me. I call them again, they say they fired the guy but who knows? I don't care that he's fired I care that he made me trust them! The movers get there I find out the company is a broker! Its during a pandemic and even when I provide them with masks they refuse to wear it!! I'm self quarantining now! When I get there they refuse to deliver my couch up the stairs and box spring so now my 900 dollar couch is sitting on the side of my building like trash because that's how they treat you, like trash! They damaged my building, they broke my expensive furniture and CONTINUED to upcharge me. ONLY hire them if you're one of those weirdos who have a fetish for someone taking your money.

Move size: 2 Bedroom Home Service cost: $4000

This has been a disaster in our life. We wanted a moving company to help us moving our furniture and all the other belongings in a three bedroom home from our home in Cody, WY to a new home at Leominster, MA. My wife found this company on internet and requested for a quote online. We were immediately contact by phone by a Guy called Marc. After some conversation on the phone describing what we wanted to move, they sent us an estimate of $3,700 for the move and we happily agreed and paid a deposit for $1,081. Now the journey bro death started. A few days before the scheduled pickup (May 28), a second person called us to confirm the moving but he proposed a huge increase in the cost, from the original $3,700 to something like $6,000. I felt like being trapped into then business as I told him if this is the new price we would not be able to afford it and have to have some other company to do the back. I was told it's too bad that of you do that you will lose the deposit you paid. Feel like being threatened as well as not willing to lose $1,081 for nothing, we agreed to pay a total of $5,000 to keep the job to be done and as such we paid another $500 of deposit. Finally, after 3 days of daley, a truck (which is a Budget rental vehicle) showed up along with a helper. They loaded up the truck of our three bedroom belongings and drove away to a destination which remains as of today as a myth.

At mid-June we thought it's about the time to contact the driver to ask about a delivery date. The driver never picked up our calls or responded out text messages. We then contact Marc, the guy who tool our deposit directed us to their customer service. We did as advised but we were told they try to contact the carrier. Eventually and after numerous calls to Marc as well as to the customer service, they told me they deliver on Thursday, July 2. This did not happen even though we kept calling to make sure they would delivery on that day. The subsequent week, we were told the new delivery date would be Thursday, July 7. This never happened again even after calls and calla to all possible numbers we could use. We started to get worried and nervous and felt like being in repair, living without furniture and other basic living support. Making phone calls became the last thing we wanted to do but still have to try, try and keep try. To our naive surprise, both the customer service and a new stranger (claiming as a third party, but using the cell phone number of the first driver) called and told us they will make a delivery on Friday, July 17. I am writing this review right now on July 18 and ..

At the time we get completely lost and don't know what to do next except for writing this review to remind the innocent people to be carefully when choosing a moving company. We wish the mental and physical stress we endured will help others stay away THIS particularly company, to spell it correctly,

US Standard Moving & Storage Corp. We may face some backlash or revenge (is this even possible) by the owners of the company after posting this review. But it would worth it to help others to stay away from getting into endless headach at the cost of our loss.

Move size: 3 Bedroom Home Service cost: $5000

This was really the worst moving experience I've ever had - and I'm still in the midst of it because I have yet to get my things, which are sitting in a warehouse in California while I wait in Kansas City. Joshua simply wanted the sale and said anything to get it. To be clear, these are brokers and I didn't know who the movers were until 4 days before my scheduled move, at which point it was too late (the movers themselves will get their own special review once my stuff arrives). On moving day, when I hadn't heard from the movers, I called Joshua - who had PROMISED me when he was making the sale that he'd be reachable. He answered the phone, sounded shocked that I'd reached him, promised to look into where my movers were, and then he never called back. Basically, they wanted their cut of the move and then they disappeared. And the movers they contracted out are terrible. It's been 2 1/2 weeks since my stuff was picked up and I still don't have a date when my possessions will arrive. It's been heartbreaking and stressful and my next move is a call to RICO (I have a distant uncle who works there) and to the BBB. Stay far, far away from them and Brooklyn Movers LLC.

Move size: Partial Move Service cost: $2400

Cancelled my move the night before scheduled pick up!!

I am relocating from Clearwater Florida to Helena Montana for a career move. I contracted with US Standard and gave a deposit of $600. The night before the move they cancelled, this left me in a difficult position, since I have to be in Helena on the original scheduled day and it's a long drive.

As if that wasn't bad enough I have called to have my deposit refunded immediately to my debit card. Twice I've called and they still haven't completed the transaction. My only options were rent a UHaul and tow my car, or sell my furniture at a deep discount and ship what won't fit in my car. I have had my brand new furniture for only 6 months!

Sold the furniture, shipped the boxes and driving out of here first thing tomorrow as planned. This company has not treated this customer fairly nor ethically, if you choose them be prepared for the "CANCELLING CONTINGENCY".

Move size: 1 Bedroom Home Service cost: $1900

They will misquote& undercommunicate.All of their employees will lie and give false information. You'll wait about 2 months for your things. They won't take responsibility for this.

Literal scam artists. go anywhere else. Dont trust these generic positive reviews. Their probably bots.

I've never regretted anything more in my life. I promise you. Save yourself. Go anywhere else. Dont even risk it. They will double your quote at the last minute.

Move size: 1 Bedroom Home Service cost: $5000

I never encountered a group of thugs like the ones that deceived, frauded and put our life into a disaster by U.S.Standard.They present themselves as a moving company. They qould g ive you a quote and allure you pay a deposit. Once you pay the first deposit, they will call back and tell you the price has to be readjusted. They will threaten not to refund you the deposit you already paid if you don't agree with the new price. Therefore another deposit. Then they will dispatch some one to your door, collect half of the remaining balance (only in cash) and load up your furniture and all your belongings you wanted to be moved. Your tragedy started now. After a long period of waiting for delivery, you got worried and would call their customer service. They would tell you it's no longer there job since they are just a BROKER to make the moving arrangements.

In my case, I paid U.S. Standard Moving a total of $1,561 deposits. A truck driver came to our home in Cody WY to pickup our three bedroom furniture and all the boxes of out belongings on May 31. Ever since then, we are still waiting for our stuff to come. It's been nearly three months now and we don't even know where our stuff are being stored. Attempt to call U.S. Standard to beg them for help came to no avail. We lived for three months now without furniture in our new home. I filed a complaints to BBB and other places, but nothing seemed to be helpful.

I just wanted to ask these people at U.S. Standard Moving who lied and cheated on me, can you sleep well at night? Are they other other ways for you to make money than doing this kind of heartless and shameful things to other people? What goes around comes around. Some day your company will be shutdown. Otherwise your continuous conduct will culminate in an unforgivable punishment by God.

Move size: 3 Bedroom Home Service cost: $5000

The Good Reviews are all false. Believe me (and others that gave one star!) Save yourself the headache. Worst experience of my life. They cancelled our move the DAY they were to arrive. We had to scramble to get our cross country move done with NO notice and now we are struggling to get our deposit of $1,600.00 back. They are unable/unwilling to follow what they say, I have been told, 7 to 10 business days from the day of cancellation yet here I am on business day 13 with no money back in my account. The customer service rep MIA hung up on me, Anthony (the sales rep) just wants your money and even when he says he is the "point of contact" when you reach out to him he asks, "why are you contacting me?". Ashley tries but it is clear she has no support and that this whole company is just terrible. I would not recommend them to my worst enemy.

Move size: 2 Bedroom Home Service cost: $3600

Hired this company to move a 2 bedroom apartment a distance of 33 miles. Same day move. They were supposed to arrive between 2-4. Didn’t show until 6:30 PM. Truck was in horrible condition and packed full of other people’s belongings. Said we were way over our quote. I know we weren’t. Then said had to pay by cash or money order only. What type of business practice is that? Also said they would not deliver same day and stuff was just left on the truck in a hotel parking lot all night. ThankFully they showed the next morning with all items. Just brought boxes in and didn’t take them where they were supposed to be. Do not use this company. They broker for companies and then leave you hanging when the person they contract takes advantage of you. I fought for a discount but they threatened to take everything to storage and I just know I would never have seen it again.

Move size: 2 Bedroom Home Service cost: $2000

Worst experience ever!! I have never written a review of a service, but had to after my experience with US Standard. They were supposed to service my move earlier this month from Charleston, SC to Baltimore, MD but never showed up and totally gave me the run around!! They called the day before the move and gave me a window from 8-10. At 10 I called and spoke with customer service who then gave me a later window that day. When nobody had come at the end of the second window I called to see what was going on and customer service said they would investigate. After not hearing from them for 2 hours I called back and they said that the drivers wife was in labor and that they would be sending another crew the following day. At the end of my window the following day I called customer service to make sure the driver was on his way. They assured that he was and would be reaching out soon. After an hour passed not hearing from anyone I called customer service back. The woman on the phone started cursing and asked if there was any flexibility on my move date because the second driver had a heart attack. I said no I have to be out by tomorrow at noon and had a flight tomorrow for a vacation. She then said she was going to work something out and call me back. After she had not called for 30 mins I called back and she said they couldn’t service my move until the next night (after I had to be out of my apartment) and would give me a refund. When I asked to speak to a manager about compensation she hung up on me. I then had to scramble and move everything to a storage unit in the area since I had to be out of my place in less than 24 hours. Plus I had to miss my vacation! Then I get a call 3 days later that my movers are on their way?? Overall a terrible experience! Please use another moving company!

Move size: 1 Bedroom Home Service cost: $1600

PLEASE BE WARNED PEOPLE!

After speaking with a representative from this company (Ray) I felt comfortable that these people were professionals who would make my move a smooth one. It was all candies and roses until the deposit was paid then all hell broke loose. A quote was provided ($1379) and I paid the required deposit of $450. I had no idea that US STANDARD MOVERS was a broker and not the moving company I would encounter on the day of my move.

Did my part my providing them with correct inventory which included clear descriptions of personal items that would be moved..not once but TWICE.

Moving date changed without proper notification, found out about change in date at 6:30pm the evening before.

On the day before the “new” moving date I received a call asking if they could further push back the date to 2 days fr my original date, of course I politely let them know that would not work as my lease would be up and that’s not the original agreement. They later called back and the moving date was for 8/19/2020 with a pick up time between 9am to 3pm.

At 1pm I decided to call for an update on the ETA but none was provided. Patiently I waited! After 3pm I received a call from the driver stating that they would arrive at 4:45..the driver did not show up until After 5 that day. When he stepped into my apartment he immediately proceeded to let me know that I would be required to pay an additional $1400 because my items (already listed and reviewed on the inventory TWICE) exceed the “cubic space”. He even went further to tell me how my table needed special packaging , my regular sized queen bed was oversized etc.

At this point I became overwhelmed and reached out to the 800# hoping this was a huge mistake, only to find out this was reality. No clear answers given to my questions such as why was this new quote not communicated in the initial stages, why was my inventory not communicated to the driver clearly, the floor that my apt was on and where I was moving to (additional $75 charge as stated by the driver), why was there not total transparency as to the moving process with that company.

The only response I got was that I had to either pay the additional $1400 or cancel the move and lose my deposit. How can this be legal or ethical??

Of course I could not move forward with the move as I COULD NOT AFFORD THIS NEWLY FOUND EXTRA QUOTE THAT WAS NEVER COMMUNICATED WHEN I SIGNED THE CONTRACT!

This is absolute deception, robbery and shameful how they treated me and swindled my money. Shame on me though for not reading the google reviews before. The attitude of their staff I must say changed real quick when I needed clarification on these discrepancies, treated me like I was NOT A PAYING CUSTOMER WITH RIGHTS. Total opposite from when I was paying my deposit. Those 5 star comments must be from their family and friends!! All the comments with 1 star was exactly what happened to me.

After following up and requesting that some consideration be made re a refund of my deposit I was told they could consider refunding $250. So much for that lie..I’m yet to receive a penny nor am I able to communicate with the personal responsible for that refund. Talk about “standards” huh.

People be warned, save yourself from the high level of stress and inconvenience I endured at the hands of this company. TAKE YOUR BUSINESS ELSEWHERE!!

I WOULD GIVE THEM

NEGATIVE 0 STARS IF I COULD!

Move size: 2 Bedroom Home Service cost: $1379

For a one bedroom, 720 sq foot apartment - three payments.

$1,300 "broker fee" up front for Standard Movers. They will lie and underquote the estimate by half. They then google a regular mover and set up an appointment (which you can do for free.)

$1,900 - the cost for the regular mover, which is DOUBLE of what Standard Movers, JACKSON, quoted. I didn't even move all the things listed, removed a huge couch, and still cost double the quote.

$1,900 - the cost for the regular mover to drop off your goods, which is DOUBLE what Standard Movers, JACKSON, quoted.

So here is how you SAVE $1,300+. Pick up the phone and call a mover. Schedule the move yourself. DO NOT USE THIS COMPANY!! They are a BROKER and they will get a fee for simply answering the phone and scheduling the move with a real company. DO NOT DO NOT DO NOT fall for this scam.

Move size: Studio Service cost: $5100

Would give them -1 stat if I could !! They are the worst ! They give very bad moving estimations, they deceive you with a reasonable pricing, have you pay the $600 deposit,and then leave you to fight with the truck driver from a third party company when they give you the actual moving estimate. They never help you at that point, and you can say goodbye to your $600 deposit if you decide to cancel their shitty service !! Not to mention they become very hard to catch on phone when you try and contact them regarding the false estimation !! Scammers, deceivers, shameless !

Move size: 1 Bedroom Home Service cost: $3800