U.S. Standard Moving & Storage Corp

US Standard Moving Storage standards are underground! They say they're mission is honest, loyal and ethical business practices, none of this is the truth! I specifically asked Marc Kaye on our initial call was he a broker or carrier moving company he vehemently said they were the carriers, that was the first lie. He came across efficient and professional, that's what he's good at lying! Because he's a good liar I never looked at the reviews which are as horrible! After the "72 hours" I learned they weren't the carriers and they no nothing about where or what the drivers are doing with your property, when I learned this information Marc Kaye refused to return my calls or texts, they tell you you have a 45 days storage free but they have no clue where this storage unit is located, no address or phone could be provided, I was told by customer service that I would have to wait until the day the driver of the truck showed up to get that information, ridiculous! Fast forward I learned to truth these people have no fleet of trucks, no drivers, they sit in a Wells Fargo building misleading consumers. DO NOT USE THIS COMPANY! They aren't honest, they are not loyal, they don't operate in good faith and they don't care about customer service. They literally stole $1,200.00 dollars and they never moved one thing! BEWARE OF US STANDARD they don't have STANDARDS!

Move size: 3 Bedroom Home Service cost: $1200

I thought I was hiring Budget Van Lines but ended up dealing with US Standard Moving and Storage. Once my furniture was picked up by another company (RoadRunners) that was contracted out, they tried to charge me more money even though Mike Spencer, from US Standard and Moving, assured me my inventory was within the price quoted. No one seemed to be able to tell me when my furniture would arrive to the destination and they went so far as to tell me they didn't even have a driver for my furniture. We had to keep calling them for updates because no one ever called us to tell us anything. Several people had reached out to me before the move (Dennis Nowlen and Mike Spencer) but when I tried to call them back with questions and concerns, no one answered or returned my phone calls. Needless to say, I received my furniture after the date I was told. My recommendation - DO YOUR RESEARCH AND KNOW EXACTLY YOU ARE HIRING TO DO YOUR MOVE.

Move size: 1 Bedroom Home Service cost: $2800

If there was a way to type -0 for stars, I would do it. This is not a moving company. This is a brokerage firm. They hire kids to pretend to work for this moving company. The kid I dealt with (supposedly named Marc or maybe Shane, I think they change their names all the time) went over my move, gave me a very low quote and emailed me what appeared to be a real contract. I gave him my credit card & he took $1500. He texted and called me several times for 4 weeks to confirm the move. 3 days before the move he said he'd let me know a time when movers were arriving. But the day before, when I didn't hear anything, I called and texted him and got no response. Then I called the naming # and got no response. I left 2 voicemails and figured they were just busy. On the day of the move, nobody showed up. I kept calling and texting. Nothing back. They never showed. At this point my entire house was packed up. I was due in another state to start a new job in 3 days. Marc or Shane never called back, nor did anyone. I had to figure out how to get out of my house, rent a truck, cancel my airline ticket and of course call my credit card company since Marc had taken $1500 of my money. 24 hours later, I sat on hold for 45 minutes waiting for someone to answer the phone. The woman who I talked with said she could not discuss my case, could not tell me why no movers showed up, and when I became angry and demanded a refund and an explanation, she told me to F*** OFF and hung up on me. Obviously I called an attorney, and reported them to the Better Business Bureau. My credit card company opened up a legal dispute against them as well. I will sue them if it means getting them shut down. Meanwhile I started reading reviews and was almost glad they never showed since I've heard that people never see their stuff again or when they finally get their stuff, it's severely damaged. Then today, a week later, guess what? Some random guy calls me and says he's heading to my house 'for the move.' I was like, "what? who is this?" he said he was an independent contractor who was going to be driving 6 hours to pick up my stuff. I told him I'd been scammed and he laughed and said it happens all the time and hung up on me too. WOW.

Move size: 2 Bedroom Home Service cost: $4400

Very professional and friendly. Even though I was only moving within the same building, my furniture was well looked after, and great care was taken, especially with the delicate items. Jerry is a professional removal man and listened to all of my concerns. Moving on many levels can be extremely stressful. However, I needn't have worried as the move couldn't have gone more smoothly. A good service, I've used U.S. Standard Moving many times now for furniture moves, and I won't hesitate to use them again if the need arises.

Move size: 2 Bedroom Home Service cost: $5311

Zero stars of of 5! I would NOT, I repeat, I would NOT ever contract with US Standard Moving. I did a ton of research and made a lot of phone calls before deciding to work with US Standard Moving – worst decision I have made in a long time. I called US Standard Moving on April 1, 2021 (maybe that was the first mistake as it was April Fool’s Day – I sure feel like a fool for working with this company). Anyway, on April 1 I spoke with Sam, an assertive salesman who said all the right things and gave me a quote I could work with. My parents are elderly and I was helping them with a move from Seattle, WA to Denver, CO. My parents are moving to Germany and they wanted to send their bedroom furniture and a few other pieces of furniture and about 20 boxes to my son in Colorado (he just bought a new house and was excited to receive the furnishings). I told Sam that we needed the moving truck to come pick up the items on July 7 and he said no problem. I paid a deposit and never heard a word from the company until about 4 days prior to the move. I received a text from a Mike on July 3 stating he was from “quality assurance” and would be calling soon to go over the inventory list and scheduling the move. I finally spoke to Mike on July 5th (just 2 days before the move). We went over the inventory list and he said he’d call me back in 5 minutes with final cost as we did add a few more items. An hour later, I get a text from Mike with a quote of almost double the original price! I was planning to fly to Seattle from Denver on July 6 to be with my parents for the move on July 7th, so rather than argue about the cost with Mike, I decided to wait until the foreman arrived to re-assess some of the items. I sent an additional deposit based on the new quote and waited to hear back from customer service with the time window of when the movers would arrive. We had to alert the condo mgmt. of the window so they could pad the elevators, etc. My sister always traveled from San Jose, CA to Seattle to help make sure all went goes well. I started to get worried when I did not hear back from US Standard. I texted Mike, I called customer service and they just kept saying they would call me between 4pm and 6pm EST on July 6 with ETA for movers to arrive on July 7th. I landed in Seattle July 6 at 10:30am and kept hope that I’d hear from US Standard. At 4:30pm EST, I get a call from US Standard Moving company asking me how “flexible” I am with the moving dates. I told the rep that I was not flexible, I had traveled a long way, my parents had to get the stuff out of their condo to get ready to move to Denver. She then said, well I’m sorry we have to cancel the order. I was in complete disbelief!! I asked her why and she said they could not find any movers. What upsets me the most is that I explained in great detail that my sister and I would be traveling to Seattle, that the date needed to be firm and was told no problem. How can a company take more money 4 days before a move knowing they had no one lined up to move the furniture? This has been a nightmare for us. We ended up taking 20 boxes of nice kitchenware, bedding and items that were sentimental to our family to Goodwill. We had to pay another company to come and haul the furniture away because we could not find another company with such last minute notice. My son now has to buy bedroom furniture – he was sleeping on the floor waiting for a bed, dressers, night stands, etc. Do not contract with US Standard Moving – I promise something will go wrong!

Move size: 1 Bedroom Home Service cost: $3700

I was scheduled to move on Sept 6th. I spoke with a representative named Melissa & she explained that I would have a virtual walk through on Sept 3rd. That walk through never happened.. instead two days before my move date I received a text message from Mike asking if I needed to add any additional items. I told him that I needed to add a medium towel cabinet. He told me I was originally quoted for 2002 lbs and he adjusted the weight to 3346 lbs which inflating the cost if my move from $2150 to $4133. So he's claiming my cabinet weighs 1324 pounds ? That's ridiculous. I put the cabinet in the back of my car by myself. It doesn't weight 70 pounds. This company is rated F on the bbb. I see why. All of the unhappy customers are not wrong. 

Move size: Partial Move Service cost: $2100

This "company" needs to be penalized, fined, and put out of business ASAP. I have contacted the BBB regarding their questionable practices but suffice it to say my entire three bedroom move was stolen. No sign of the truck or the movers who came out to the unit. It is just gone. And what is worse, this company charges you money just to find another group you still have to pay! Disgusting and dishonest group of people, if you can even call them that. I had things in there from my husband who passed away that thanks to this POS company I will never see again. Save yourself the heartache and the trouble and DO NOT use this so called company!! If they read this, I hope your conscience finds you. God will take care of you and yours regardless.

Move size: 3 Bedroom Home Service cost: $6300

I recently moved with US Standard and was pleasantly surprise how well my move went. This is the second time I have moved and the first place, which I will not name, was a disaster. This time I did my research and made sure to read carefully and ask questions. Leanne who was my moving specialist, went over my house room by room asking questions about the different items. She asked question for things which are stand I guess for bedrooms, kitchens, etc, which I forgot to mention like the bar stools in my kitchen. Last time I moved I forgot items and ended up paying a lot more when the movers got there. They even called and double checked I didn't forget to add any items to make sure everything was on the list. I would recommend this company to anyone looking for the real deal, they know there stuff. They were more expensive then a couple of the quotes I got but I didn't want to pick the cheapest as they literally held my life in their hands lol. Good jobs guysI

Move size: 4 Bedroom Home Service cost: $4154