U Pack

Military PCS: Utterly appalled. I knew we’d be taking a chance by using this company but they managed to stoop well below whatever low standards I had. After dropping off the shipment container (a week early) they called a few days later asking why we didn’t have it packed yet and also threatened to charge us more. The loading RAMP is a complete liability and a disaster. The shipment barriers are rotted out and dented. When we received our shipment in California, (from Michigan), they dropped it off on a curved curb so we couldn’t even place the ramp down. The barriers were bent in half and we were unable to open them, so we had to leave it there overnight. Our things (packed VERY well) were in shambles, as if the driver had been wreckless. Our entire household was damaged, I’ve never been so upset.

Move size: 2 Bedroom Home Service cost: $3500

I was very impressed with U-Pack and ABF, both in NY and in Cheyenne, Wyoming. My only complaint would be prior contact from U-Pack to me before my moving date drop off. But customer service is always a phone call away and very helpful answering any and all of your moving questions, no matter how mundane they may seem to them. My biggest and best advice is to strap your load to help prevent movement during shipping. We drove out the same way our stuff did. Roads aren't so great in places and there are very tight curves on a lot of roads and interstates, especially big city's. Everyone we encountered or spoke to was courteous, pleasant, helpful, professional and just super friendly. They even delivered a day early and were able to pick the trailer up that same evening. We had a lot of help unloading the trailer, and loading. But they give you days to get your stuff out and in should you need it. My brother and sister-in-law used them 9 years ago for the same NY to Wyoming move. They were equally happy. The prices they charge are the cheapest you'll find, I know, I looked and looked. Way way way cheaper then U-Haul or Pods.

You do need to have room to accommodate the trailer, that's the biggest barrier to using them. We had the trailer park half way Down the street from our house in Wyoming, because of parked cars. It was still a breeze. You do need to be able to heft the ramp and bulkheads, or have someone capable of doing so. Thats it, 5 stars out of 5 on every level. Thank you U-Pack ABF Binghamton, N.Y and U-Pack ABF Lincolnway Cheyenne, Wyoming.

Move size: 2 Bedroom Home Service cost: $1783

I moved from Florida to Texas with Upack. I was told one relocube would be enough for my one bedroom apartment. When the relocube arrived, I freaked out because it looked small. However, my movers were able to pack everything in. Few items had to be disassembled. If you hire professional movers, packing one bedroom apt into one relocube is not a problem.

My coffee table sustained some damage. I think it was during disassrmbling and not during the drive.Apart from that everything arrived in perfect condition. Upack gave me an estimated date of delivery and delivered precisely during that time period. I could call and arrange the delivery once it reached TX. They were always available on the phone and it was very easy to reach them. No long wait times. The tracking workd accurately. The staff and the drivers were polite and helpful.

The cost was reasonable and there were no hidden costs. What you get in the quote is what you pay. Upack is value for money. My moving experience was pretty smooth thanks to them. Would recommend!

Move size: 1 Bedroom Home Service cost: $1995

I recently used UPack for a relo cube to get things from a storage unit in FL to my home in CA. Every single step was flawless. Great customer service from making the reservation, to the guy that delivered the cube, to the pickup location. I had an unfortunate attempt at reserving for less money with a different business but UPack should definitely show them how things should be done. In the end, it was worth the cost due to the reliability. I couldn't be happier with my experience and I would absolutely recommend and use again if needed.

Move size: Studio Service cost: $2173

We moved the contents of a 10’x10’ storage unit from Tucson, AZ to Columbus, OH. The month prior we contacted several brokers and movers and it was a very unpleasant experience. Prices were all higher than what we ultimately paid for U-Pack (granted the others included packing and loading); information was misleading (i.e. some movers were actually brokers); price points were confusing and not firm; reviews were often terrifying, etc. Looked at UHaul, Pods and U-Pack and settled on U-Pack. The experience was as close to perfect as I think you can get in this area. The trailer arrived on time in Tucson, we loaded and secured our stuff, we needed less space then we thought and the price was lowered to reflect this, the trailer was picked up and transported to our new storage unit in Columbus, the shipment arrived in good condition and we unloaded it, the trailer was picked up. Throughout the process the shipment progress was monitored online and we interacted with U-Pack to schedule and confirm dates. Service staff were always helpful and pleasant to work with. This was a very positive experience.

Move size: 2 Bedroom Home Service cost: $2128

The employees that we encountered from Jordan M. in Arkansas when we first inquired about U-Pack, to John and Phil and both drivers in Londonderry NH, to Chris and Lynn in Kinston NC were kind, efficient and wonderful to work with to make this long distance move. Our items all arrived in the condition that we packed them in. We also received several inches of snow while the trailer was in our driveway. John at ABF freight in Londonderry NH had the snow removed from the top of the trailer expeditiously so that our time line could stay on schedule. The communication is excellent with U-Pack employees and that removed a great deal of the stress that accompanies any move. The price of our long distance move with U-Pack was half of the other major moving options. We highly recommend U-pack/ABF freight company based on our experience. Thank you to all of the wonderful employees that we had the privilege of working with on our move from NH to NC.

Move size: Partial Move Service cost: $1200

I recently moved from California to Texas. I researched every possible way of moving my 1 bedroom apartment, my two cats, varied houseplants, my car and myself to our new home. After reading horror stories about lost and broken items or moving companies who demanded more money before they delivered your belongings, I was pretty concerned.

I found U-Pack and saw wonderful reviews. I'm so so glad I chose them. The customer service reps and the guys who dropped off and picked up the relocation cube were friendly, helpful, and professional. I had to change my plans several times (different dates, switch from part of a big truck to a cube, etc) and they were always very accommodating. When they took the cube away, I felt confident that my belongings were safe and would reach me in Texas. When it arrived, the cube was locked securely, just the way I left it. Things shifted in transit but nothing was broken!! How amazing is that?

I will recommend these folks to EVERYONE I KNOW and will definitely use them when I move again.

Move size: 1 Bedroom Home Service cost: $3333

I looked around for a couple months and U-Pack was the best solution. Phenomenal rates and the ease of working with their customer service team for questions and delivery times was exceptional. I would definitely recommend having anyone use this service for moving if you don’t mind loading/unloading the trailer yourself. They were also very quick to deliver my furnishings. The customer service in Las Vegas as well as Georgia was top-notch and they were very helpful in answering any questions I had. Definitely recommend!!

Move size: 3 Bedroom Home Service cost: $3971

ABF UPack used Moving Staffers as there company of choice for loading and unloading of household goods.  In Kansas City the employees of Moving Staffers or the company that Moving Staffers contracted to were late and then told me how they were the people to go to for moving and loading.  Upon arrival in Florida, most damages to high end furniture was damaged because of the way it was loaded.  An ample supply of moving pads were provided, and I still have them, and the furniture was still damaged, some beyond repair or use.  The company that Moving Staffers used for unloading at our home in florida came ill prepared and without even a dolly to unload with.  They were not told that there was a safe in the trailer to unload after we repeatedly told everyone involved that there was.  I am not finding my complaint with the unloaders, I am finding fault with those who loaded the trailer in Kansas City and there were four men to start the load.  In florida they hire 2 men to do what 4 did in Kansas City. All in all, ABF and Moving Staffers deny any and all damages because even if it is there fault, in the paperwork that you sign to use them, it istill not there fault because they are a freight company and not a furniture hauler. If they treat an employee that way, I hate to see what they have done to the rest of you. I DO NOT RECOMMEND ABF UPACK I DO NOT RECOMMEND MOVING STAFFERS OR ANYONE THEY HIRE TO MOVE, UNLOAD, OR LOAD YOUR HOUSEHOLD GOODS.

Service cost: $3462

My daughter moved from DC area to Minneapolis. In January. I did NOT want to be on the highway in an ice storm so we decided on Relo Cube from U-pack. It was perfect. She didn't have that much stuff so we were able to fit it all in. It was delivered on time (actually earlier than planned)..we were able to take our time loading it. They picked it up and it was delivered on time. In Minneapolis at her apt there was no driveway where the Cube could be dropped off. You have to get permits for them to be left on the street and the company handled this. Everything was in good shape when the Cube arrived, even some glass-front bookshelves. I would definitely recommend this to anyone who needs to move a small amount. The cost was about the same as renting a truck. The company was very helpful and professional.

Service cost: $1200

This was the worst experience I have ever had with a company, and I have had some doozies before. Long story short, they let me know that they could not fulfill my order halfway through the day that they were to fulfill it.

The long story:
I contracted 2 Relocubes for memorial day weekend, going from PA to WI. I did this well over a month in advance of this date. I was ecstatic that because of the holiday, I would have from Friday to Tuesday morning to pack the cubes, and they even told me I did not have to be there when they picked it up on Tuesday. We could leave first thing that morning, I had a guaranteed delivery of June 2nd, and I would only be without my stuff for a couple days.
I called either Monday or Tuesday of that week to inquire what time to expect the Relocube delivery on Friday. They said between 11am and 2pm. That was fine, I just let my fiance sign for them while I went on a last lunch with my sister before I moved. I got a call around noon saying they had overbooked and had no relocubes left for the entire weekend.
I was flabbergasted and told them that no, I could not wait another 5+ days for them. I had other deliveries coming on the day I had contracted them to deliver the cubes, and I could not just push off the move. I asked them to call around and find some from other companies or any other dispatch centers within a days driving distance. I was told they had called all possible cube locations and they were currently all in use. And no, they couldn't just grab some other company's cubes/pods.
They offered to give me a trailer for the same price. But the only trailers they had left were 28 foot long, and I just laughed at my luck.. my apartment has a tiny parking lot, and to get to it you had to go up a hill on a single-lane driveway between two buildings. No way was a trailer fitting back there, and after I had them look it up on Google Earth, they realized there was no way that would work. Their solution? Give me a discount, have me go rent a Uhaul, load my stuff, bring it over to their station, unload the Uhaul and load onto their trailer, then proceed as normal. So, wait, the weekend I had already planned around your guaranteed delivery date, the weekend I was going to see family and friends for the last time before I moved halfway across the country, and the weekend of a holiday where so many businesses were going to be closed and unavailable for such a massive rescheduling endeavor, you want me to instead do an additional load-in/unload and contract even more work.. and I had to do that all within the next 5 hours because you are not open on weekends or holidays?
I tried asking for a manager. The manager did not call me as requested. I waited an hour and fifteen minutes before I called and asked again. Finally the manager called me back and essentially said I was out of luck. They could get ONE Relocube to me on Tuesday, but I was not sure all my stuff would fit on one single cube, and we had already planned a travel itinerary based around leaving very early Tuesday morning. All she could say was that she was sorry she was located in Alabama and had no way to even personally help me out.
I ended up having to cancel my entire order and frantically schedule Uhaul boxes, because they were the only company available last minute and on the holiday. Of course, they were none too pleased at last-minute plans, and being the planner that I am, I hated looking like THAT person. Moving is stressful enough, but this company's mistake ruined my entire last weekend in PA and my move.

Service cost: $1801

I moved from Western Massachusetts to Laguna Beach, California this past April 2016. I have never used a Relo Container to move before. Last time I moved was with ABF and rented 25' on a truck. That was much more expensive then a Relo Container for me this time. I compared them to Pack Rat and POD's. U-Pack had the best price and the most Service Facilities. The Reservation Process/People and the Service Facilities at both ends of the move were prompt and as promised. No "gotcha fees". I needed to use their storage facility an extra month and they only charge $105/mo! This was nice as if you have any trouble finding a place to stay or catch a hiccup in your moving plans you have peace of mind. I shipped just one 8' Relo Cube. I shipped a Queen bedroom Set with two dressers and a night stand. Living Room set with 8' sofa, 6' Loveseat, and large recliner chair. I also sent a entertainment center for a 55" TV, coffee table, and two end tables and it all fit barely! You have to plan well! I had not a single item broken or damaged in my move. I packed well bought a bunch of moving pads, roll of shrink wrap, 2" tape, and "ratcheting straps" (the inside of the Relo Cube lets you ratchet your stuff to the walls) from Harbor Freight for cheap and stuffed that relo cube so nothing would move! Best way to "visualize" if your stuff will make it into a cube is get the actual inside dimensions from their website and mask the area off on your patio. Take some measurements of your furniture and see if it will fit together! I will use them again (if I need to move again) as it was nice to not have to worry about this part of the relo to Cali..all went silky smooth!

Service cost: $1800

My parents were downsizing and offered me some of their unneeded furniture. Five feet of a trailer was cheaper for me than a relo cube or a U-Haul rental truck, plus it gave me flexibility to take as much furniture and boxes as I wanted to. The final cost of the trailer, packing supplies and plane tickets back home for me and my teenage son was less than $1000. A full service moving company wanted $1600 for less furniture than I actually packed. The trailer was delivered and picked up when they said it would on both ends. The trailer was dropped off in Virginia on a Wednesday, we loaded Wednesday and Thursday and it was picked up on Friday. It was delivered in Massachusetts five days later on Wednesday, we unloaded it that day, and it was picked up the next day. We had a desk that we didn't load securely and I was convinced it would fall and break. Much to my surprise, it was delivered just as we loaded it. We had no damaged items. I would highly recommend UPack.

Service cost: $700

We selected U-Pack for our move after looking into truck rental and full service movers. A total of $1800 for a full trailer interstate move was reasonable compared to truck rental and much cheaper than the $10k estimates from full service movers. A very heavy duty ramp made trailer loading as easy as it could be (still a lot of work!). One suggestion - the ramp is made to be non-slip, so smaller casters get caught in it. Be prepared with a couple of 2'x8' pieces of plywood to lay on the ramp for loading items with casters. Every delivery and pick up date was met with no issues and dealing with U-Pack customer service was a perfect experience. Even the drivers were helpful. Having someone pick up the phone and immediately be able to answer questions or change the schedule was great! Everything arrived just as I had packed it.

Service cost: $1800