U Pack

I updated my new address n asked to drop off my cube.I was asked it will be done in 2-3 hours.
I checked my place it and it was not dropped off.
Later I called they told me to talk o terminal without checking herself.
I called Treminal and talked to Sam he said there is no appointment set up for me. I was really surprised. He said if any driver comes it can be delivered, it was 2:00 PM. I called every 1 hour and to check same.
Finally at 7:00 PM Sam told me to check with Upack if they can provide any driver. when I called Upack, Representative didn't help me rather just saying she can't help me and cube will be drop off on Monday.
I am staying in Hotel and it is completely frustrating for me. She didn't try to help me rather giving options that I can take stuff from terminal myself my whole Home staffs containing Bed, tables, Sofa, Boxes etc.
Very BAD experience with Upack for me.
If you are dealing with Upack, please re-confirm with next representative.. Better to check other company.
 
 .

Service cost: $3000

We are satisfied with the price value.  They are the cheapest thing going by far especially for long distances.  I do have two words of advice. READ YOUR CONTRACT.  Especially the paragraph concerning liability.  The Standard Coverage only covers .10 per pound for any damage due to negligence.  This can be minimal especially with an item of any value. You can upgrade the coverage in case of damage or use outside coverage.  Also if you plan to have them store your items, rap anything that is not water resistant in plastic bags.  The containers are stored outside and if you happen to get one that is not air tight and it rains the container could leak.

Service cost: $1850

I was moving from Fl to NJ for a new job.  I made it clear to them that I did not know where I was moving to when I got to NJ.  I paid to have my items stored in NJ.  When I found a place and gave them the address I was told it would cost $400 to move the trailer.  I was in shock since I had no clue about any other fees.  When I called I was told I was being given a break since it would cost them over $800 to move the trailer 45 miles.  I finally got them down to $200.  When I got the trailer around 3 pm once again the time frame you are given is from 8-8.  If you call you just get told soon.  When I unpacked the trailer found out it had leaked.  Had many boxes wet and now have many items ruined.  Like a coffe maker that was new, a kitchen aid mixer that I have had for 20 years.  A great toaster and a coffee grinder.  Plus had a hard time getting the boxes off the truck since they were wet.  Ruined many boxes as well.  Alond with cookbooks from my grandmother that cannot be replaced.  I will fill out the paper work and I am sure will get the run around like I have before.  They do not help you just take your money.  Would not use them again.  paid them a lot of money and they did not care about me at all.  Just want more money and if something goes wrong if your fault not the company.  .

Service cost: $2000

When my trailer was dropped off, everything was fine, the driver did a quick check (I.e already had his form checked off and didn't really check) and left it for me to pack. The bulkhead doors latch was broken, so I was unable to lock my items. Oh well I thought. When my goods arrived, it had been raining across the country, and there was a leak at the back of the trailer. All of my big heavy furniture items got water damage, there was about 2 inches of standing, moldy, rusty water covering my furniture. The standard insurance rate is $.10 per pound. That means a $1500 couch that weighs 200 pounds nets you back $20. A $8000 Rolex would net you maybe 20 cents? I didn't lose a Rolex, but I did lose a lot of furniture, as well as expensive small lightweight items. I was never offered an additional insurance option. I will be letting my large corporation, which moves employees regularly, not to use this company going forward.

Service cost: $1400

I found the use of relocubes to be the most economical choice for my cross country move. I was really happy with the customer service on all fronts. The only thing that I needed patience for was that the cubes were scheduled to be picked up on a Friday, and weren't picked up until Monday. When you are without your household items to begin with, adding three extra days to the wait wasn't great. Also, the cubes arrived at my new location by Friday, but again weren't delivered until Monday. Another wasted weekend worth of time. BUT, all in all it was a very positive experience, and I highly recommend them. Thank you!

Service cost: $1500

I located this site in an online search. I phoned to promptly set up a move date to purchase my airline ticket (the apartment I was moving out of was located in Arizona & I physically reside in Seattle, Wa.)  and the furnishings were being relocated to Texas. The process of planning the move went well except that I had to call another company to perform the loading (I needed help to load furniture & a family member on the receiving end needed help to unload.)
The relocation cube arrived on time. The loaders from Moving Staffers arrived on time & performed well. I did not rent nor purchase moving supplies from U Pack as there was no one in Arizona to receive them in the mail. The timing of the move worked seamlessly so that I was able to obtain moving supplies & rent blankets from U-Haul.
The cube arrived in Texas earlier than expected, however, I kept the arrival date set. The Moving Staffers performed well on the receiving end. It was a lot to orchestrate this move with so many different people involved on both ends. This made the move stressful enough.
Then, when the move was completed, an unloader on the receiving end informed a member of my family to place the blankets in the cube as it would be picked up later that day (however, as I stated, I rented the blankets from U-Haul.) On none of my paperwork did it indicate that I needed to return any supplies with the cube.
I had to contact that terminal in Texas to discuss the issue & I was informed I had to pick up these items to return them to U-Haul (they were kept in the office.)My family member had no vehicle to obtain them. Then, there was severe flooding in Houston, which further prevented the rental return. In the mean time, I am continuing to pay for more rental time.
I called again & spoke with a Mr Elfredo Thomas, who returned the blankets to U-Haul that late afternoon. Mr Thomas is the only reason I gave an average rating in my review! Why did it take more than a week to resolve a problem one of your staff created? Future rentals will be done at a one stop shop at U-Haul for a more pleasent experience.

Service cost: $2300

We were incredibly pleased with UPack from the time of sign-up until they picked up the trailer at our new home. Moving from Los Angeles to Minneapolis was a lot of work, but made much easier by using UPack.
Their customer service was fantastic, they provided more than enough moving information, and were always helpful and quick to answer our questions when we called.
The trailers were prompt and arrived on time for each scheduled drop off/pick up. The trailer was the most economical and affordable option we found by far of the options out there for the space. And being able to track our trailer en route was not only helpful, but just kind of fun!
We would highly recommend them to anyone, especially those looking to move across the country.

Service cost: $3500

I originally was looking at getting a POD or a uhaul. I stumbled across Upack when I googled movers. I am so glad I did and thankful for the positive reviews that led me to them. They were easy to work with and made the process so easy. They also are a very cost affordable option compared to others. I called a rep and explained we were moving 800 miles and had a 5 bedroom house to move. After explaining my situation he explained how a truck could be dropped off at my house and left there for as long as I needed to pack. (like a POD, but an entire truck). I called them when I was done loading and they took it to my new destination. As there was a difference in the closing dates on our old house and new house, I needed the truck to be temporarily stored at my new location before delivering to my house. They stored it a week for me which was all included in my price quote and delivered the truck when needed. After unloading I contacted them again and they came and picked up the truck. These guys make the process EASY. They are so friendly and they are very affordable. By the way if you do look at some other companies, make sure you compare the dimensions of the trucks. The UPack truck is bigger as explained on their website and gives you several more cubic feet of space for the exact same footage of truck space. IE. a 26 foot truck is not equal to a 26 foot truck at other companies. You will be glad you used these guys. I had never heard of them before this move, but would gladly use them again.

Service cost: $2800

What an amazing experience! Let me say..every person I came in contact with was incredible. Very personable and willing to help. From the drivers to the guys in dispatch.

We had a few items that were a little dinged up but that was due to our packing. Nearly everything we have was completely fine. We just got lazy toward the end of packing and some of those items weren't packed as tightly. Our fault completely but even so, there wasn't anything that was majorly damaged at all.

I will use them again and will recommend them to everyone I know.

This was a great experience and made OUR move pretty painless. Thanks for everything!

Service cost: $2200