U Pack

IF I COULD GIVE A LOWER RATING THAN POOR, I CERTAINLY WOULD!  We have moved several times by professional movers and this was by far the WORST. ONE OF THE ABF PACKERS STOLE OUR CREDIT CARDS AND RAN UP OVER 2K IN TWO DAYS. We were overcharged for the second trailer because it was packed out instead of up (they charge by linear feet).  This added approximately another $3K (over the original estimate) to our final bill. There was an individual named Meredith (arrogant, condescending, and rude) with ABF U-Pack/Movebuilders at the Arkansas Headquarters who would not listen to us about the unacceptable packing of the second trailer, but also the people who unloaded the trailer. Even the drivers said it was estimated and packed incorrectly.  Our furniture was damaged because the trailers were loaded incorrectly and were was tied up with twine instead of bulk-heads to secure the stability of the load. A lamp shade to a very expensive Stiffel lamp was stuffed into a box and totally destroyed. This was packed by ABF U-Pack. An Elk statute of substantial size and value was a 25th wedding anniversary gift (again packed by U-Pack) was unrepairably damaged along with other family heirlooms.  The list goes on and on. A conservative estimate was 75% of our household goods were dented, scratched, or broken. When our belongings arrived in Wisconsin, the individuals unloading our belongings started to point out the damages to our furniture, etc., acknowledging the poor packing and the shifting of the load. We contacted Meredith with ABF U-Pack about all of the damages and she in turn contacted the supervisor of the unloaders and told him to relay to the individuals doing the unloading to STOP POINTING OUT DAMAGES TO US. We finally settled our damage claims with U-Pack/Movebuilders. They sent "Furniture Dr." to repair the scratches, chips and dents in the furniture. You can definitely still see where he did the unacceptable repairs. Another debacle was dealing with the claims. The claims adjuster could not even add the claim numbers correctly, and entirely missed claims which were reported. He was non-responsive to our e-mails. We had to e-mail three times before he would respond. Also, we had to repeatedly contact him for corrections for the errors he had made. A word to the wise, BEWARE OF ABF-U Pack/Movebuilders or whoever they are! Make sure you have background checks on the packers/unpackers whomever you select to move your personal possessions.  .

Service cost: $11356

I highly recommend never using this company!!  They lie by ommission.  I would never have contracted with this company if they had disclosed their business practices up front, which is no doubt why they omit to disclose.  For absolutely no reason they forward-date the pickup date by one day.  They do not disclose up front that they do not count buisness days on their estimated 3-5 day delivery.  They do not disclose up front that they will travel from your pick up site to a hub where they load commerical products into the remainder of your trailer and wait there as long as they want before delivering the commercial products and then getting to your delivery site. They do not disclose up front that there are extremely heavy bulkhead doors that cannot be closed or opened by one person. The result for me was an 11 day delivery that was supposed to be 3-5 and they offered a $50 refund!! And, they charged me for the entire delivery before I got it.
And, they care absolutely nothing about the customer who has had delays in delivery. There have no customer loyalty, no interest in acting professionally about their poor performance and poor communications.  In my opinion they are a fraudulent company, only a fraud would hold back all that information until the customer is committed.

Service cost: $2104

They offered me the best quote, but I was hesitant because I thought "well there may be a reason for it being so cheap" but read reviews online and I called them. In the initial called they explained everything, the process, the shipping options, what to do upon delivery, in sum everything. They gave me a quote but didn't push to make the sales, which I was surprised. I hung up and called again a few days later and decided to go with them. 
The cube came they day we set up for it and when we were done loading it, we call and immediately they picked it up. They say it will take up to 11 days to deliver it to PR from Buffalo. In my case it took them 10 days. I wasn't actually expecting the cube already when they called that it was ready for delivery. We ask if it can be delivered another day and they did. 
On the delivery date, they told us they delivery truck will be at the public stroage facilities from 9:30 to 10:00am. Howevery they delivery guy called us 9:55am that he was on his way. He actually arrived at 10:10. Not bad considering how bad traffic is in the San Juan area. 
Everything inside was in good conditions, but very dusty, actually like a black dust. At  first we thought things we will be destroyed since they bring the cube in a Flat Bed truck. The cube was downloaded to the ground in an angle. We thought that everything inside was going to be shifted towards the cube's door. But thanks to the fact everything was very well strapped and very tight, nothing broke. You have to make sure to pack the cube tight, to strap and bubble-wrap everything, since they don't have insurance for things that break inside during the move. And things that can't get dirty, like matresses, make sure to get covers for them. 
What I like the most how easy they made the whole process, basically was. Call, set up the cubes delivery date. Upload. Then they call and setup the arrival time, download, call again to pick up the cube. That's it. .

Service cost: $2700

I did a lot of research before I booked ABF U-Pack and, for the most part, saw good reviews. I'd like to clear some things up for someone who may end up in the same situation I came from.
First, I live in a 1 bedroom apartment. My biggest furniture is my bed's headboard and my couch. When I booked the ReloCube, I advised of the 1 bedroom apt, it recommended 1 cube. Let me warn you, if you are coming from a 1 bedroom apartment, with average furniture, say a couple medium bookcases, tv stand, couch, bed and headboard, dining room table, several boxes, you may want to opt for 2 cubes. (Or go with a different option altogether.) Now, believing my things would fit in 1 cube may have been disillusional on my part, but I only had other reviews and what the company advised me of. I had to leave a couple small pieces of furniture and still take 2 car loads of things for my move.
Second, they estimated a time of delivery between 12-4 on Monday. They arrived at 5:30pm. An hour and a half late from the quoted delivery time. The most frustrating part is that I had to keep calling the distribution center to find out when they'd be there, when it should've been them calling me and letting me know. I can understand being late, just let me know. The other unfortunate part is that I had friends and family waiting to help me move, so they waited several hours with me before it got there. The delivery driver didn't seem to know that he had to deliver my cube until last minute because I had told him how I had called earlier to confirm and he stated he had been several hours from the location at that point. Very shady the way they handled it. But, I was already in too deep.
On the website, it quotes you 2 business day transit times. I had them pick it up on a Tuesday (I called early that morning), and I figured it would arrive to my destination by Thursday, latest Friday. I call the distribution center on Thursday at noon to confirm it's in transit to my city, and it's in a completely different city. Lisa, the customer service rep was extremely nice and as helpful as she could be, but ultimately called me early Friday morning to let me know it wouldn't arrive until over the weekend to them and I would receive it on Monday. No estimated time.
At this point you can imagine my frustration because I arrived in the city late thursday night, with friends and family in tow (from 3 states over, mind you, that were leaving Sunday night) to help me unload the ReloCube. Lisa recommended I called customer service due to the issue but ultimately suggested that it's only an estimated time of arrival. I received it on Monday. I again, had to call to get an ETA. The driver who dropped off my ReloCube was excellent! I can't remember his name, but he was the best thing about my experience with the company. Ultimately, if you choose to go through the company, make sure to book extra ReloCubes (I don't think they charge you if you book an extra one but don't end up using it. Definitely may want to really check on that though!) and if you have friends, family or movers that are unloading the ReloCube with you, pay the extra for the guarantee. Because they were late, I had to book local movers at the last minute and cost more out of pocket. Hope this review helps!!

Service cost: $988

We were relocating to a home we had never seen in person. On the day of delivery they sat told us "sorry we can't make it to your house." Well how is that our problem? Well we got a trailer and the driver helped unload the cube. There were multiple things damaged. We carefully packed the cube; it happened durning shipment of course. This is the first and last experience with company. They didn't even try to make it right with us. No partial refund or anything. They promised a service and it was not delivered. Doesn't seem right to me.

Service cost: $1100

Communication was excellent, and this company was so very patient with me as I had to keep post-poning the date of my move.  I really liked the idea that I could padlock the bulkhead between my belongings and anything else they might ship in the space behind it.  The truck was a newer one, so had no problems with dirt or leaks.  Everything arrived in great shape, and the price was far lower than any competitor..PLUS..it left me free to drive my own pet-laden car!!  I highly recommend this company.  Lots of work to pack every single thing you own and then load and unload the truck, but the savings was very well worth it.

Service cost: $4500

AVOID ABF U-pack.
AVOID ABF U-pack.
AVOID ABF U-pack.
They steal your belongings, and they do not accept responsibility. We rented a U-Pack from Ottawa, Canada to Milwaukee, WI. When we received our box, our TV was missing. We contacted them they said you have no proof, we do not accept your complaint. It was obvious, they themselves steal people's belongings by opening the lock that you put on your U-Pack. That's why they ask you to put your own lock, so they get rid of the liability. 
SHAME ON YOU ABF.

Service cost: $1000

  We decided to use ABF/U-Pack to save a few hundred dollars on our move. We used them and the moving company they recommended (to load their truck for us) thinking we were making a wise choice. It all seemed like a great idea, but it was a huge HUGE mistake!
First of all, ABF is a cargo company, NOT a moving company. They can call themselves “U-Pack” or whatever, but they showed up to our house with a filthy truck trailer that looked as if it had been recently used to haul dirty engine blocks to the scrap yard. I was shocked!
The next day the movers were scheduled to come. When they got there, it was two guys in a pickup truck. My first question to them was, “Have you worked with ABF before?” I was assured that they had and they got to work.. without having brought moving blankets, or even cord to secure our load. Again, I was shocked!
I have lived in Arkansas, Indiana, Pennsylvania (several times), North Carolina, South Carolina, Florida, and Alabama. I have owned four houses, and have lived in three apartment complexes. This was the first time I haven't just moved our family myself. I am getting older and didn't have any help. I should have moved us one more time!
To make a long story short, everything we didn't have boxed up and extremely over-padded was damaged. One box was crushed almost to half of its former size. It was so bad that my PC had the heat sync knocked off of the CPU, even though it was shipped in its original box! My friend who builds PCs for a living (and had built this one himself) told me he had never even heard of a PC being internally damage during a move. Fortunately, it has a clear lighted case and I noticed the damage before I burned out my CPU.
Anyway, the first person I was put in contact with assured me everything would be taken car of. I was sent a claim from, and began emailing a Ms. Graham on the whole process I had to go through to get my heavily damaged belongings repaired. We emailed back and fourth several times and I started the process of getting the parts ordered for my couch to be repaired. 
I was told I had to send in their claim form. I was told once the claim form was filled out someone would most likely be out and assess the damage to our belongings. I began to sense a stall.
So, I decided if I was going to be forced to follow a process just to get my couch repaired, I'd include everything that was damaged. I sent the form in and it was sent back to me with a notation that I had to have a price estimate. More stall? I put $875 (which was very low) just so the ever elusive U-Pack adjuster would finally show up and get a more accurate adjustment of the damage.
After MONTHS of trying to get them to come out and assess the damage to MOST of our furniture, I finally got an email telling me that their contract releases them from any damage responsibility because we packed the truck. When I explained that they did the packing I was told that it was still not their fault and that I should contact their recommended “movers.”
This is clearly NOT what they presented to my wife when she arranged for our belongings and valuables to be transported by ABF. This is also clearly not what I was lead to believe for months while I was going back and forth with ABF and their useless “claim form” process.
The moral to this story is.. If you want to hire movers, hire a real moving company that will insure your property.. and skip thinking you are going to save a few hundred dollars with ABF and U-Pack.
What you may just get is very damaged belongings, eventual denial of any fault by ABF (no matter the condition), an months of them pretending that they care and that they are going to make things right.. only to have “Oh, there is this little loophole in your contract.. and you get nothing.”
I have filed a complaint with the BBB.

Service cost: $700

I cannot rave enough about ABF. From beginning to end they were great to work with. I had to reschedule multiple times and they were so efficient in handling everything. I would recommend speaking with Erica Davis. She made me feel like we were long time friends. She explained everything in such great detail and made me feel so comfortable about the move. Once the truck was delievered to Utah I was unable to keep it there overnight so they made a special trip to come back and pick it up just a few hours later. Tom delievered the truck to Ohio and he was so friendly and helpful. He went out of his way and moved the truck a few times until we got it in the perfect spot. Then once I got my paperwork I noticed the footage was a little more than what it was supposed to be so I called and spoke to a gentlemen and he changed the footage and refunded my card right away no questions asked. Moving across the country is not a fun experience but using ABF they made it so much easier than I could have ever anticipated.  Thanks again!

Service cost: $2400