U Pack

After looking into PODs and other services we decided to go with U-Pack based on a friend's recommendation. We are very happy we did as the entire experience was excellent. As some other reviews have stated, before booking you need to be fully aware of the services they offer. Additionally, plan ahead in order to protect yourself if there are delivery delays etc (we did not have any delays). The drivers on both ends were extremely helpful and friendly. Contrary to another review there ARE locks that will fit into the holes on the bulkhead to secure your things. We got ours at Home Depot, and although we had two only one fit. Still, that works for me and there was no tampering or theft that I could determine. U-Pack stored our trailer for a full month while we were looking for a house, and it was at a reasonable price with no issues encountered. Our stuff arrived in fine condition considering I had packed it myself. I expected some damage as I am not a professional mover, and we had some minor dings, but nothing major. Overall I was very happy with our experience, would absolutely use them again, and highly recommend them to others. We even got charged less than our original quote.

Service cost: $3400

My phone salesman explained everything in detail and answered all my questions in a friendly, helpful manner. No pressure. No sales gimmicks. My drop off driver was friendly and helpful, explained everything in the contract and gave me helpful tips on packing the truck to protect my items. Again, no pressure, just friendly and helpful. It was great to be able to track the truck online to see where it was each night. The truck arrived earlier than I expected which was a bonus. Once unloaded, a quick call to the pick up location was all it took and the truck was picked up within hours.
To sum it up: Friendly, helpful, stress free, no pressure, no gimmicks, fair pricing, quick. If you are considering Pods or PackRat, please know that U-Pack is the way to go.

Service cost: $1716

So, like many others here, I usually do not write reviews. The reason why I decided to share my story is because I had never experienced a big move. I moved from Illinois to DC and on top of housing stress, new job, etc, I also had to deal with getting my things here. When the time came to bring my things over, my first move was to look at moving companies. My new job paid up to a certain amount and I was sure that I would find a reasonable price. I only had 18 medium boxes, a twin sized mattress, a desk, and a small office chair. I got quotes from moving companies and was unpleasantly surprised. I got quotes ranging from $3400 to $1200. I was wary of the lowest price because that was only an estimate. The actual price was not to be determined until the final weigh in. I was hesitant about this, so I looked into u-pack. The reason why I had wanted a moving company was because I did not want my parents to go through the trouble of loading my boxes into the truck. However, I got a quote from u-pack and I knew I would only be paying for the space I used. I spoke with my parents and we both decided that it would be the best option. I called u-pack and arranged for them to drop off a trailer. When they delivered the trailer, they were courteous and informative in explaining the process to my dad. I got my things delivered to a terminal and the process was a very smooth one. What was most important to me was timeliness and that it was a low-stress process. I was dealing with the housing situation and moving, so working with u-pack did not give me many worries. I would definitely recommend them and I know I will use them for my next move. .

Service cost: $1480

This was my first long distance move and everything was stressing me out, including moving companies. I found out about U-Pack in a Google search and the process was so easy! They made this part of my move absolutely stress free. I was moving by myself and didn't want to worry about driving an annoying U-HAUL and towing my car 800 miles. I got to the terminal in GA on a Thursday, they brought my relocube around, we took as much time as we needed to pack it up then told them I was done. I got to Texas, they called me on that Tuesday when it was ready, and I went and unloaded the box and that was it! My belongings were a little dusty when I picked them up, not sure how they got that way, but I'm very thankful they made this part of my move as easy as they did. I would definitely recommend them to anyone doing a long distance move!

Service cost: $652

Truck was quoted to come anywhere from 2-6pm. Hired movers to help at 5pm. Truck was a no show at 6pm. Told it was leaving the terminal now, expect in 30 min. No truck at 7pm. Told there was a wreck on the interstate, truck should be leaving now, expect in 30-45min. Thought you said it was leaving the terminal an hour ago? 8,9,10pm come and go. I send the movers home and lose out on a couple hundred bucks. I speak with probably 15 different people on the phone, most tell me its not there department or the people I need to speak with go home at 5pm. Hung up on twice and lectured by one person about knowing better than to hire movers the day of instead of the next day, its in the contract so its on me. What? no it isn't, is this how you talk to customers? 11pm truck arrives, just 9-5 hours late. Speaking with the driver he tells me he was not backed up from traffic he had to go pick up my trailer from the other side of town at another residence, take it back to the terminal and get a ramp then come to my house. So my truck was not at the terminal nor was it leaving at any point. It had to be picked up from someone else's house on the last run of the day. He said they do this all the time to people. Mind is blown with all the info received.

Spoke with supervisor in the morning, she said she was sorry I was unhappy but they technical fulfilled the contract by getting the truck to my house before midnight. Thats like me going to a restaurant and ordering a burger and they bring out a chard hockey puck and tell me, "well its technically a burger and that's what you ordered." No remorse no solution no offer to rectify the situation. All I get is her saying "what do you want me to do." I asked for money off my $4000 bill..$300. Nope, they usually just do $50 off, oh boy, that's not good enough. I tell her that they will lose thousands by never getting me as a customer again and anyone I tell and any review I post on the internet about not using their service. She doesn't care, said she'll do $100 off and no more, Im done with the conversation and this company, I have a truck to pack.

Service cost: $4100

I used this company to move from North Carolina to Michigan. The items in the cube were undamaged but the driver who dropped the cube off ran into the garage and drove over the lawn. Damage was done to both the garage and lawn. The driver was really nice and filed a claim for me. I was assured by the company that I would be compensated for the damage. After being given a low claim offer that was finally "agreed" upon, I still have not been paid, p6 months later.

Service cost: $661

It was my second time using U-pack and it was a great experience. The cube was delivered on time in California, the driver was very nice and friendly. My cube got to its destination very rapidly given that I was moving from the South West to the North East. It got there in 7 business days, which was the lower end of the estimate I was given. They were very flexible concerning the delivery time, and I got them to deliver it the following day since this worked better for me. I would use u-pack again for my next long distance move.

Service cost: $2300

I had used ABF's full container shipping for a move from Georgia to Colorado and they did an excellent job, even storing our items while we were waiting to get into a rental house. So when it came time to move from Colorado to Canada, I decided to use their U-Pack service based on their price and timeliness of getting my items. Service was just as described, they were very helpful with the paperwork required to bring items into Canada and delivery was just as promised.

Highly recommend when using a U-Pack to pack tightly and tie items down to avoid damage as there is some shifting during the shipping.

Very good company to work with.

Service cost: $3000

From the driver who dropped the trailer exactly where we wanted it, to the driver who picked it up and cheerfully accommodated us by backing the trailer up to directly in front of our apartment so we load our mattresses in the rain, to the quick delivery and professional demeanor of everyone we worked with at U-Pack and Old Dominion, our move could not have gone any better. There were a couple of items broken due to our less-than perfect packing, but the load was in surprisingly good shape overall.

The price was the best of any option ($2700 for 10 feet of trailer space) and the safest as well, since we didn't have to tow our vehicle 2300 miles.

If we ever move long distance again, I will definitely use U-Pack. Have already recommended to friends. There's no other long-distance move option that even comes close to being as safe and affordable. The professionalism of this company and its reps is just a great bonus.

Service cost: $2712

Absolutely outstanding from start to finish. This will sound like an inside review, it is not. In an age of poor and offshore customer service, from the initial contact to the trailer pickup UPack was flawless. The estimates and discussions were dead on. Great suggestions, dates and times were adhered to, the phone system was simple and efficient, the agents in MN and FL were knowledgeable and friendly, I could go on and on. But the move:
I was unsure of the space I needed by a factor of 2. I considered a Penske/Budget 16, 24 and 28 foot truck. We were going from MN to FL, 1700 miles and had a truck/boat to get to FL also. After considering the options, 2 or 3 days of driving a 24 foot truck and my wife driving our truck/boat and likely having too much or too little space, the UPack option of use what we need and not drive separately was and easy choice.

There were several date complications that the MN agent was very accommodating with and we got the truck Fri PM. It was both pristine and a technological marvel. Moving beams every 18 inches or so allowed for securing the contents very well. We were loaded by Tues and they picked up the trailer exactly as requested. Online tracked showed the truck in Orlando by Sat. We arranged for a Monday delivery on Fri and the truck was there on schedule. The Orlando office (reachable with one phone option and a real person answered (Alan who was also great)! had our info in seconds, a time seconds later and did exactly what they said they would do. The same for trailer pickup. After 8 or 10 military moves, had this been around then I would have hired UPack for all of those moves.

One last thing, regarding self pack. More padding is better, it is difficult to pack higher up, secured items with rope or twine to prevent movement. As they say, the tighter the better. We had a few self induced abraded pieces due to insufficient restriction on movement which could have been rectified with some rope! Oh, the cost: about 5000 pounds moved 1700 miles we used about 21 feet and it was about 3000$.

Service cost: $3000

U-Pack from ABF delivers a top-notch, worry-free service. 
From my first phone call asking some basic questions, I felt like we were in good hands. Calls were answered quickly by knowledgeable and friendly staff. I never felt like I was put on hold or having to wade through lots of phone prompts. Following each call, I'd receive an auto-generated email confirming my order. This was very re-assuring as there were some last minute changes to our move date and I was able to easily adjust the date / time of our initial trailer drop-off without any penalties.
The trailer was dropped-off as scheduled. The friendly driver worked with us for optimal placement to make it as easy as possible to load the trailer. 
In the following days, we loaded up our trailer with assistance from a local moving company. The U-Pack trailer was then picked up on time by another friendly and professional driver.
When we arrived at our destination and had possession of our new home, we called as instructed. I was given the latest info on our trailer's location and expected ETA in our new city. I was pleasantly surprised when it arrived to the local depot ahead of schedule and that dispatch contacted me to schedule delivery.
As part of scheduling delivery, I notified dispatch that the house was some distance from the street and was hoping that the trailer could be parked in the driveway near the street. She didn't think it would be a problem, but also said it would be to the driver's discretion.
On delivery day, the driver called to let me know when he expected to arrive. He was there on time. After arriving, he carefully surveyed our driveway before flawlessly backing the trailer down a pinetree-lined curving driveway to be close to our new house. Having the trailer so close to the house significantly cut down the time it would have taken to unload the semi if it had been near the street.
Once unloaded with assistance from local movers, I arranged for pick-up. The trailer was promptly picked up while I was running errands.
In addition to having friendly and helpful staff throughout the entire process, U-Pack's website and printed paperwork is easy to use and understand. There were no hidden surprises or fees. It was also comforting to track our trailer online.
While we initially thought the transit time seemed to be a long time not to have our belongings, it went by really quickly. While our belongings were being transported, we were traveling too in the comfort of one of our cars. Once in our new city, we were then busy with the house closing and other matters. It was a relief not having to be trying to unpack a rental van with all the other chores that needed attending.
Summary: ABF U-Pack is a first class operation from beginning to end. Highly recommend.

Service cost: $4000

If anyone is relocating, I recommend giving U-PACK a call. The whole U-PACK Team impressed me with the level of service I received from beginning to end. My move went off without a hitch. The convenience of racking and stacking my own (well,borrowed) trailer and given 3 days on each end was perfect. I reserved 17 feet and wasn't sure what I was going to take, but when it was all said and done, I was able to only use 7 feet and saved myself about a grand. When and if I ever move again (not anytime soon, LOL), I will definitely use U-PACK and WILL recommend these services to anyone I know that may be moving. Also, by using U-PACK to do all the driving, I was able to take my time cruising accross the states with TWO(yes TWO) Great Danes at a leisurely pace. Geo A. Wake Forest, NC.

Service cost: $1700

There were two somewhat distinctive parts of our move--one, many books making for a heavy load; and two, a need for one month of storage.  Moving across the country, too, I was very pleased the the affordability of U-Pack, and we didn't sacrifice a thing in terms of quality.  We talked with customer service a fair number of times, and got quick, well-informed responses.  Talking with the managers at the terminals, too, always went well, with very courteous people.  So we got a great deal and were treated very well, while nothing was damaged.  It's hard to find honest moving companies sometimes, but if U-Pack is a good fit for your style of move, I'd strongly recommend them.
We did hire movers on both sides to help us load and unload.  Even with that, I think we saved 3,000-4,000 dollars in comparison with a full-service company (and of course, many of those aren't actually trustworthy).

Service cost: $2700

I have moved several times during my adult life - this is the first time I used UPack.  I will never use them again.  I have never made a move that has been more botched.  I was promised the truck would arrive at my new location at the latest by Friday - it didn't arrive until the following Monday.  The extra nights in hotels (because our beds were on the truck), the extra restaurant meals (because all our pots and dishes were on the truck), I had to buy work clothes to go to work that Monday, I had to hire movers to empty the truck because I had to be back to work that Monday.  In all my loses were over $1000. Upack agreed to give me back a paltry $150.  Terrible company to work with.  They were very nice when scheduling my move, but when they failed to meet the schedule they had promised - they became very rude.  One customer service rep even hung up on me, and when I finally got a manager on the phone (5 days later) - she offered no solutions only a lousy $150 back.  She acted like I should be grateful since they don't normally give anything back, "but given the extenuating circumstances, she could make this exception.  
 
Pathetic excuse for customer service.  They don't keep commitments.  Don't use this company.  .

Service cost: $3000

I moved cross country with Upack and it was a very bad experience.

Firstly, they called me to tell me that no relocubes were available in my area two days before my move. They upgraded me to a trailer, which seems good at first until the logistics of parking it for days at a time is considered.

They could not accommodate my move in date and so I was left without my things for a full week.

When the trailer did arrive, my things were broken and scuffed. I called to complain but couldn't get a representative on the phone after waiting for 40 minutes.

Avoid this service if you can. They are professional in their demeanor but unprofessional in the quality of their services.

Service cost: $700

If you have room (driveway, suburban street) to park a trailer for three full business days, then U-Pack is fine. The price is great, the delivery times are great. You have to do a bunch of coordinating footwork yourself, but it is a good value.  If, however, you do not have ready room to park a trailer for three full days (like in an urban environment), be very careful in choosing U-Pack. They *will not* guarantee same day pickup of your trailer. They do not work on Saturdays or Sundays. Fridays are the absolute busiest days, and same day pickup will be virtually impossible, and you will have to park the trailer for 5 days - F, S, S, M, T.  If you can manage to arrange for 3 full days of trailer parking (plus weekend if your dropoff is a Friday), see above - the service is fine and well-priced.  Bottom line: if you are going to use U-Pack, the "three business days" thing does not mean "up to three business days". It means that you will have a trailer to deal with for three full days, at least. If that works with your locations, great. Everything else about the process was good for us. But if it doesn't work for your location, you might consider a different mover.

Service cost: $3930

I will  never  use this  service  again. I got an email  telling  me truc  would  arrive  between   8:00 - 1200 noon which  is  what  I  was told   on the  phone. When no truck or a call from company  I called  and was told  it would  be  45 minutes  there was no ramp in the  truck . After an hour  I called   again told another  hour the  driver had a ways  to  go. The truck finally  arrived  2:50pm.  I was driving  across  country  and  had preprepaid hotels which  I  could  not  keep  s lost my deposit . I had calculated truck  gettng  there at noon   with 2 hours to pack. Since it was so late coukd not leave  until  the  next day  I called  customer  service  to complain  and the woman  who  answered  could care less and you  could  hear it in her voice  by the tone and her words. She state that the the 4 hourtime  frame  is just an estimate  that the truck  can arrive anytime. I sent an email  to  the  person who sold me the  server  and the person  who sent  me  an email  about  how prompt  they are and to schedule  a drop off. Neither  person  responded to my email. The truck  driver  told me he had been  working  13 hours he had  his normal  routes  to  run first. I was no priority to anyone. When  the  truck  was dropped  off  there was dust so thick  on everything  and I'm  allergic  to dust.  Don't  use them  especially  if  going  across  country.

Service cost: $3500

I was THRILLED with this whole experience. The Old Dominion Freight drivers were personable, friendly, and helpful - and ON TIME! The dispatchers were likewise helpful and informative.  And the truck with my things arrived well ahead of schedule. I couldn't be more satisfied.  THANK YOU, U-Pack! (Note: I suspect that U-Pack uses different freight line subcontractors. My experience with U-Pack and Old Dominion was wonderful. I wonder if the not-so-great experiences reported were with different subcontractors??).

Service cost: $2400

I'm not one to typically post reviews on companies was SO terrible that I couldn't not say something. I moved from Tennessee to Colorado and in turn had to pay for 4 extra days in a hotel because it didn't take "4-5 business days" to arrive. It took 9! They give you a tracking number and I followed it everyday. On the fifth business day it was in my new city but when I called to set up a time they said they wouldn't deliver it for four more days! I'm sorry but that just isn't acceptable. I don't have extra money to just stay in hotels waiting for them to drive 10 minutes to deliver a trailer. I would NOT recommend anyone to use this company! It ended up being the same price as our POD quote for terrible service!

Service cost: $2300

This was not my first move with UPack, but it was the worst. The moving packers are subcontracted out and you take your chances. Unfortunately the subcontractor, Night and Day Movers out of Jacksonville, FL were especially inexperienced and even misrepresented and outright lied about their time and managed to use 6 linear feet more than the exact same move I made 2-1/2 years earlier using UPack. Several items of furniture were broken, or stained. See pictures of some damage. I provided blankets, plastic covers (which they failed to use on couch) and tie-down ropes, which they also didn't use. I am still unpacking and I don't know if any items were stolen in the "Condition at delivery" area below. I have no problems with ABF, the transport van company, but if you use them, hire moving labor locally instead of using this service. The cost below is for UPack only, and does not include the van.

Service cost: $1500

UPack is a very dishonest and highly unprofessional moving company
Their driver ran off the highway which caused my entire 26 foot load to fly from the front of the trailer to the very back wall
The majority of my antiques and other belongings were trashed, broken, dented and scratched
UPack assured me my possessions were “insured” as part of their fee should any damage occur
But once the damage happened they flatly refused to pay for their carnage
Do NOT hire these crooks to move anything or you will surely regret it! ??

Move size: 4 Bedroom Home Service cost: $1800