U Pack

I located this site in an online search. I phoned to promptly set up a move date to purchase my airline ticket (the apartment I was moving out of was located in Arizona & I physically reside in Seattle, Wa.)  and the furnishings were being relocated to Texas. The process of planning the move went well except that I had to call another company to perform the loading (I needed help to load furniture & a family member on the receiving end needed help to unload.)
The relocation cube arrived on time. The loaders from Moving Staffers arrived on time & performed well. I did not rent nor purchase moving supplies from U Pack as there was no one in Arizona to receive them in the mail. The timing of the move worked seamlessly so that I was able to obtain moving supplies & rent blankets from U-Haul.
The cube arrived in Texas earlier than expected, however, I kept the arrival date set. The Moving Staffers performed well on the receiving end. It was a lot to orchestrate this move with so many different people involved on both ends. This made the move stressful enough.
Then, when the move was completed, an unloader on the receiving end informed a member of my family to place the blankets in the cube as it would be picked up later that day (however, as I stated, I rented the blankets from U-Haul.) On none of my paperwork did it indicate that I needed to return any supplies with the cube.
I had to contact that terminal in Texas to discuss the issue & I was informed I had to pick up these items to return them to U-Haul (they were kept in the office.)My family member had no vehicle to obtain them. Then, there was severe flooding in Houston, which further prevented the rental return. In the mean time, I am continuing to pay for more rental time.
I called again & spoke with a Mr Elfredo Thomas, who returned the blankets to U-Haul that late afternoon. Mr Thomas is the only reason I gave an average rating in my review! Why did it take more than a week to resolve a problem one of your staff created? Future rentals will be done at a one stop shop at U-Haul for a more pleasent experience.

Service cost: $2300

We were incredibly pleased with UPack from the time of sign-up until they picked up the trailer at our new home. Moving from Los Angeles to Minneapolis was a lot of work, but made much easier by using UPack.
Their customer service was fantastic, they provided more than enough moving information, and were always helpful and quick to answer our questions when we called.
The trailers were prompt and arrived on time for each scheduled drop off/pick up. The trailer was the most economical and affordable option we found by far of the options out there for the space. And being able to track our trailer en route was not only helpful, but just kind of fun!
We would highly recommend them to anyone, especially those looking to move across the country.

Service cost: $3500

I originally was looking at getting a POD or a uhaul. I stumbled across Upack when I googled movers. I am so glad I did and thankful for the positive reviews that led me to them. They were easy to work with and made the process so easy. They also are a very cost affordable option compared to others. I called a rep and explained we were moving 800 miles and had a 5 bedroom house to move. After explaining my situation he explained how a truck could be dropped off at my house and left there for as long as I needed to pack. (like a POD, but an entire truck). I called them when I was done loading and they took it to my new destination. As there was a difference in the closing dates on our old house and new house, I needed the truck to be temporarily stored at my new location before delivering to my house. They stored it a week for me which was all included in my price quote and delivered the truck when needed. After unloading I contacted them again and they came and picked up the truck. These guys make the process EASY. They are so friendly and they are very affordable. By the way if you do look at some other companies, make sure you compare the dimensions of the trucks. The UPack truck is bigger as explained on their website and gives you several more cubic feet of space for the exact same footage of truck space. IE. a 26 foot truck is not equal to a 26 foot truck at other companies. You will be glad you used these guys. I had never heard of them before this move, but would gladly use them again.

Service cost: $2800

What an amazing experience! Let me say..every person I came in contact with was incredible. Very personable and willing to help. From the drivers to the guys in dispatch.

We had a few items that were a little dinged up but that was due to our packing. Nearly everything we have was completely fine. We just got lazy toward the end of packing and some of those items weren't packed as tightly. Our fault completely but even so, there wasn't anything that was majorly damaged at all.

I will use them again and will recommend them to everyone I know.

This was a great experience and made OUR move pretty painless. Thanks for everything!

Service cost: $2200

I was very very happy with my experience. Every step of the process was handled professionally and promptly. Information provided from the quote through the delivery was accurate in every way - step by step guides provided through email and online about how the process would go, etc. Everyone was very communicative by phone both at pickup and delivery. Items arrived earlier than expected, and in perfect condition. I really liked that I was able to track my shipment all the way across the country. Would use U-Pack again in a heartbeat. Thank you!

Service cost: $2300

When I had to move from Texas to Tennessee unexpectedly, I was extremely nervous and stressed. I have moved often, but never without my family around to help me. U-Pack not only provided me the most affordable price (even compared to renting a truck and driving it myself- something I did NOT want to do), but they also were the most friendly and service focused company I have worked with in a long time. The initial call inquiring about door to terminal transit was helpful and never "sales-y". Every status update call was friendly. The man who delivered my trailer went way above and beyond to make sure I was good to go. I am a small woman and could not get the divider door up on my own (needed it still open after my friends had left). My driver happily installed the divider for me. I cannot brag on the driver enough!! He is amazing. I only wish I could remember his name. Then the people at the terminal location I picked my stuff up from were helpful and friendly as well. The people working for U-Pack set the company apart from all others. I have even used UBox in the past and their costumer service is the reason I shopped elsewhere this round. Pack will be my company of choose from here on out. And I move often as a college coach.

Service cost: $918

I highly recommend U Pack - and their services were just what we needed for a cross-country move without a final destination address. They delivered the container on-time, gave 3 days to pack it, sent a reminder about scheduling a pick up, and then stored our container for a month while we looked for an apartment.

The only snag we ran into was that we had estimated a final delivery zip code until we found an apartment. Because they work with ABF which is a gigantic trucking and logistics company, the container had to go from storage in the western suburbs of Boston ALL THE WAY TO NEW JERSEY to get delivered to our Cambridge address. We discovered this the day before we had arranged child care, and friends and family to help us move. The customer service folks went above and beyond to make that delivery happen for us on time. The truck driver who delivered the container was even able to maneuver the forklift around a car illegally parked in our reserved space. I can't thank U Pack and ABF people enough for making this move successful. We wouldn't go with anyone else for future moves.

Service cost: $1300

After hearing horror stories about moving companies, It was a huge relief to work with UPACK ABF. They were so helpful with details. When we needed to change delivery/ loading info, it was no problem at all. Loading site personnel even left their outside lights on for us to finish loading. Call received when arrived at Oakland ABF, and when I decided to have delivered to house, again, it was no problem and a nominal amount. Delivery driver was great too, Super courteous, accommodating on drop off site etc. I opened container and everything looks exactly as it was when we put our lock on door. I have to say that this was by far the easiest move we have ever made. It absolutely has to do with the people that work for this company. The genuinely want to help and offer a superior customer service experience. It is so nice to find such a wonderful company to help with quite frankly one of the worst tasks on the planet..moving! Oh, and the price was several hundred dollars less than other container moving companies quotes.

Service cost: $1800

I've moved with U-Pack twice, both times terminal-to-terminal over 1,000 miles. Even when I needed to hire local movers to help load and off-load the trailers, these moves cost me 20%-30% less than what full-service movers wanted to charge. Just as importantly: U-Pack will get your stuff to your destination quicker and with less damage than most full-service movers because they won't be shifting your belonging from trailer to trailer throughout the move.

The drivers and terminal staff have always been friendly and responsive. The pricing is very straightforward. Overall, U-Pack has made a stressful and expensive process of moving a little more tolerable.

Service cost: $1740

U Pack turned the nightmare of moving into a breeze. The customer service department was excellent in answering any and all questions and explaining the process. The cubes arrived on time delivered by the most friendly and accommodating driver.
We had the cubes packed by a moving company. The cubes were picked up by the same driver who took great care in loading them on the flat bed. They arrived at our destination and were delivered by yet another friendly and accommodating driver who also took great care in unloading them from the truck. We had movers, pre arranged by U Pack to unload. I was amazed when the doors were opened that the contents looked the same as they did when they were packed. Nothing had shifted. Everything came in perfect shape. We could not be more pleased by the entire process. I would highly recommend U Pack to anyone and would certainly use them again if the need arises.

Service cost: $3000

Your staff explained everything so well were pleasant and very helpful. What I was told is exactly how it happened.

I had about given up moving things from my mother's house after she was placed in a nursing home this fall. Your prices were reasonable and being able to have the flexibility to use extra space in the trailer was a real plus.

Not having the stress of driving two vehicles back to Iowa, along with gas and tolls made it possible to bring some treasured memories to Iowa to live with me.

Thank you.

Service cost: $1733

I was pleasantly surprised by U-Pack's great service. I was able to reach customer service any time to adjust my move date and even having to add another cube was very easy. I was nervous when I began my research into moving companies, Pods, moving trucks but I am very happy that I contacted U-Pack. To find that U-Pack could move all my stuff at such an affordable price, took a lot of stress off of me and my family.

The Service Center in Seattle worked with my schedule well. Great customer service. The person that dropped off and picked up my cubes was awesome! He made sure the cubes were in the perfect spot and even talked to apartment management since I wasn't home to explain situation.

The Service Center in San Diego also had great customer service. They worked with my schedule to make sure we ready to get the cubes delivered and picked up. The person who dropped off the cubes did excellent job in placing the cubes in driveway so they can be easily accessed. He also had great personality and made sure everything was perfect.

Thank you!!

Service cost: $1583

We used U-Pack Moving for our very recent move from Connecticut to Arizona and it was EXCELLENT!! Exactly what they advertised, what we expected and were looking for! We had already packed all our belongings and put them in a storage unit, so we then moved everything in the storage unit into the trailer they delivered to the storage facility. It's important that all boxes are packed well, and extremely important that everything packed into the trailer is packed tightly (to prevent shifting during transit) and restrained with ropes and ratchet straps. We packed everything carefully and had excellent results!

U-pack provided excellent communication at all times via emails, text messages and phone calls on both ends. The trailer arrived when expected in Connecticut and in Arizona, as well. Took about 10 days to get to Arizona, which was exactly what they estimated. It was a very cost effective move for us and actually cost less than estimated because we packed everything so tightly that we used much less trailer space than expected!

I would highly recommend them to anyone willing to do the packing, careful loading, and unloading themselves. We had a terrific experience with U-Pack moving!!

Service cost: $3600

I highly recommend using UPack! I did a lot of online research and UPack not only had the best rates but is a company you can trust with your move. From the quoting process, confirming the reservation, scheduling the drop off of the cubes, the driver showing up on time for the drop off and the pick up later in the week, anyone we called with questions had a good attitude and was very knowledgeable and pleasant. The contact with the driver delivering our cubes to our new location was great and most importantly, everything arrived safely and in perfect condition. We moved from Illinois to Florida and from doorstep to doorstep it took 9 days. Should we ever move again, UPack will be getting our business.

Service cost: $2900

Just moved from Chicago, IL to Toronto, ON last week.

As one can imagine, moving furniture and other household goods across the border to a different country was the most stressful part of the move.. until I found UPACK!

Loved the pay-for-what-you-use feature of the service. Also, all the service professionals who I spoke to over phone very extra courteous and helpful throughout the process - of arranging delivery, pickup, custom forms etc.

Oh, did I mention, the prices offered by UPACK are THE best you will find anywhere.

All in all, would absolutely use this service again, the next time I move, and highly recommend them!

Service cost: $1588

We don't even know where to begin with these people. So much happened with them that we could go on and on. They are VERY UNPROFESSIONAL and have absolutely no customer service skills! Everything with these people is good until you are loaded in the trailer and ready to go. It's downhill from there. They will treat you poorly, lie, and even throw some smart #$% comments in there. We were so disappointed in these people and will NEVER use them again. I HIGHLY recommend finding another company. Even though ABF will cost less due to packing it yourself, it is so NOT WORTH IT!! This company will only add headaches and stress. RUN from this company!

Service cost: $3500

My wife and I recently moved from Madison, Wisconsin to Nashville, Tennessee. We hadn't moved in over 30 years so you can imagine the amount of things we had accumulated over than time.

We checked pricing of professional moving companies, U Pack, and the u-drive truck rental companies. ABF U Pack was the best value out there for our circumstances. We were ablate pack, load and unload the trailer by ourselves but didn't relish the thought of driving a large vehicle full of furniture and belongings long distance.

Everyone we had contact with at ABF U Pack was knowledgeable, friendly, helpful and courteous. This includes the drivers at origin and destination service centers.

I would use U Pack again and would highly recommend them to anyone contemplating a move, be it short or long distance. The only way I could have made my move better would have been to use U Pack people to help load and unload the trailer.

Service cost: $2300

My husband and I were planning a move from Vancouver, BC to Irvine, CA. Not only were we moving 3 states away but it was also international. Neither of us had ever done such a big move so we were fairly newbees at this. We scoured the internet for reviews and suggestions. We got numerous quotes from other companies. But it seemed like every company we looked at it was going to be a nightmare. The reviews for the more well known companies were horrible, like they just didn't care at all. And the pricing for the other big names of cubes were crazy high. And we were originally looking for pick up from my parents house in Washington state, as the price jump for taking our stuff over the border was unreasonably high. So we were planning to make smaller trips to my parents place, so we could then move everything from there and save about $1000. I came across reviews on this website actually for UPack and was surprised by the generally good reviews. We got a quote online and it was very reasonable. Then I read a specific review of someone who had moved from Vancouver to San Francisco and decided to just see how much it would be more for it to leave straight from our apartment. It was less than $100 more!! And was about half of what a big name cube mover quoted us to move from Washington!! We couldn't believe it! Everywhere else was charging so much more just to cross the border. I called UPack the next day and got an exact quote and reserved it on the spot. They sent me very helpful emails, always notifying me of dates for important paperwork. The ABF branch in Surrey, BC that we worked with was extremely helpful and friendly. Pat at the office was super helpful in answering all of my millions of questions. The driver who dropped of the cube was extremely friendly and helpful. We didn't have to be there for it to be picked up which was nice. Then the cube actually beat us to Irvine. The cube was picked up on Friday January 23rd, and I got a call it had arrived on Thursday January 28th! We were worried we would have to wait but it was the lowest quoted time! The driver who dropped of the cube was very friendly and patient as we were still signing some moving documents when he arrived. We only noticed one item damaged, a tile on a little table we had but that was more our fault as we didn't really care if it got damaged so we didn't put anything on top of it to cushion. We paid exactly what was quoted too. I would definitely recommend UPack for any daunting move or even easy move. They are a class act in an area where I think a lot of companies don't care as they are well known. Probably some of the best service from any company I have ever received.

Service cost: $1100

I rarely give ANY survey a 10 rating (being the BEST) but I have to say that I do give U-Pack a positive 10 for a super job well done. Each and every call I made or with in person contact with the drivers, they were all second to none. From the first representative that I spoke to the drivers that delivered to my home and destination the pods were very professional and attentive to my concerns. I would NEVER have a problem recommending U-Pack to family, friends and even strangers. One person that really shined above all was Vanessa, she was better than a 10. She was an outstanding representative of your company, very professional, sincere in recognizing my concerns and very pleasant to talk to. PLEASE recognize Vanessa and all those individuals I have come into contact with. Vanessa as well as the others are what makes a company successful and it was my pleasure and great experience to utilize the services of U-Pack. It is because of them that I say "THANKS" to all for a wonderful experience. To the staff and management at U-Pack I give a solid 10.

Service cost: $1500

ABF u-pack was a nice moving experience. My move was a small move from Long Island to Austin Texas and I have looked around for multiple possibities, either renting a truck and driving myself with the goods, hiring a full service moving company, geting a pod delivered, or hiring space on a van line. Because to drive with a truck towing my car would be a pain and cost a fortune just on gas, I decided to let go this option early. The choice between a full service moving company is always questionable as there are lots of crooks out there, so beware. The option of having a pod delivered always ended up being more costly than getting space on a van line or a freight company because it usually involves using the pod for an entire month for storage purposes, etc, and I really didn't need it. I was just needing a trailer at my old apartment complex for a certain period of time to be loaded, then delivered at my new apartment complext for a certain period of time to be unloaded, so ABF was a perfect choice. The trailer arrived on the setup date (tuesday), I hired local help on hireahelper.com to load it on the next morning (wednesday). Everything went smoothly, I had most of the things prepared already, so it was just a matter of wrapping up, padding and loading. Then I set the trailer to be picked up later on that day such that I could finish cleaning the apartment and loading myself the cleaning supplies (vaccuum cleaner, etc). Note that parking might be an issue, and I have checked with my apartment complex if it would be ok to have a big trailer parked there overnight- they said it was ok, but be aware that the trailer is quite big and because the truck head leaves, it cannot be on the street. The driver came, helped me out installing the bulkhead, and I said farewell to my stuff (wednesday evening). I kept minimal stuff with me to drive down there - I would be leaving on the next day (thursday) and note that I have a wife, a dog, and two cats to fit in a VW beetle. Particularly, an air mattress is an important thing because my stuff would only arrive a couple days after me, but it really depends on you and  how big is your car. So I took 4 days of driving to get there (arrived on sunday) - a nice drive through the middle of the country stopping to eat at super nice country restaurants. It was nice that I had everything arranged with my apartment complex because it was just a matter of checking in and bearing an unfurnished apartment for a couple of days. I started calling the local abf terminal to check in my stuff. It arrived on tuesday. the terminal here is a small one, so they are not as flexible as up there in Long Island with time windows, so I set up the delivery for the next day (wednesday), they said in between 8-5 but then arrived late in the morning. I had set up another local hireahelper crew to come and unload it and haul it to my new apartment and I asked them to come earlier as soon as the trailer arrived. they came and unloaded everything. the goods arrived in good condition: I have only a minor dent in a tv stand, a corner of the dinning table, and another small dent in a computer table - no big deal at all. Note that I was somewhat careful packing my things, several furniture pads for the furniture and couch, bubble wrap for fragile stuff, everything was kind of sealed with plastic wrap or inside boxes, then I had a plastic cover on top of everything and used my mattress to pad the back side against the bulkhead. The guys loading the trailer really did a good job - in my opinion it is important you get experienced professionals for this. After the trailer was empty (wednesday afternoon), I call the abf terminal to set up its pick up, they came on the next day (thursday) and because I was at work, I didn't see the driver. I left my car blocking the trailer head and then when I left, I left boxes on those parking spaces asking people to kindly not to park there.   overall, a great experience. a very competitive price just for the delivery, maybe one could get a cheaper quote, but at least I got good vibes from abf costumer service assuring me that everything would go as planned because of my tight schedule (particularly delivery and pick up times of the trailer). abf asked for roughly 1700, hireahelper was approx 400 total (slightly more expensive in long island, obviously, "this is new york" than in texas). if it was not such a pain, I would definitely do it again. good luck with your moves. feel free to contact me if you want. best wishes  .

Service cost: $2100

I had read some terrible reviews of all of the major van lines but did not want to drive a truck 1,500 miles on my own.  ABF seemed the best option.  Based on the Upack online estimator I came up with 17 linear feet for my 3 bedroom house.  I must have left out a lot because we quickly filled all 26 feet of trailer.  I called for a second one and it was delivered quickly.  I hired local movers to help load the trailers and we stacked right to the top on the first trailer.  The second wasn't packed as well and there was wasted space at top.  It's difficult to pack odd shaped items.  Standard moving boxes work better than liquor boxes because they are consistent sizes and shapes.  Anyway, ABF got both trailers to my destination on schedule and, despite some settling during shipment, there was very little damage.  The price I was charged was accurate and there were not last-minute "extras". I'd highly recommend Upack and ABF, but over-estimate your footage and get good crews for loading and unloading.

Service cost: $9000

We moved my mother-in-law from her home in Lakewood, CA near Los Angeles to Pittsburgh.  We looked into a variety of options including traditional moving company to a container service (PODS and competitors), to do-it-ourselves one way truck rental.  U-Pack provided a 28' empty trailer.  They dropped it off in front of her house.  We packed it over a weekend, and they picked it up on Monday.  Then they dropped it off at the new apartment, we unloaded it and they picked it up when we were done.  You pay by the linear foot of trailer (8' wide, 9' high), with a 5' minimum.  This worked really well for us because fitting what she had into the containers we found was difficult or expensive.Setting up the move was easy.  Call the toll free number, supply the info (or use the website, which is what I did), and get a quote.  I called them to actually schedule things, which was also easy.In Lakewood, we had some hassle with getting the trailer delivered when they said they would, but with a couple of phone calls it got done on the day we wanted it.  Since they don't work on the weekend, we needed it delivered on a Friday, and they did.The trailer is delivered empty with a ramp (it's a real truck trailer with a 4' off the ground floor).  It's empty when they deliver it.  We hired experienced movers to help us load it, since packing a truck so stuff survives a few thousand mile trip isn't easy.  We got everything padded and strapped down.  One hint for anyone who does this is that U-Haul rents furniture pads one way, which is just what we needed.  U-Pack provides an 8' high wall, basically two sheets of plywood with some pipes to hold the sheets together and hook into the slots that run down the sides of the trailer.  This demises your stuff from anything else that goes in the trailer later.  They warn you that it's not designed to hold your stuff in place. U-Pack is a division of ABF trucking.  They haul the trailer to their terminal, load commercial freight in and send it to a terminal near you.  The wall protects your stuff from that freight.  It normally takes 4-5 days, not including the weekends to ship across the country.  It worked best for us to have the trailer delivered the following Wednesday, even though we could have had it as early as Monday.We needed the trailer delivered and picked up on the same day.  The facility she lives in would not let us leave it overnight.  The Pittsburgh terminal was able to accommodate that on our preferred day.  They delivered it as promised, and picked it up as promised.When we opened the trailer, it looked exactly as we had left it in Lakewood.  We took down the wall, unloaded the trailer and called the terminal to tell them it was ready to be picked up.This worked out great for us.  It was cost effective, pretty painless, and gave us the most flexibility.

Service cost: $1800

The trucks were on time. The people worked with me to determine the amount of a space needed.  The quote was the same at the end and the beginning. My issue was with the movingstaffers who contract with them.  Was told one charge and then charged quite a different amount 3 days before.  The packers came on time but took several breaks. The first 28 ft truck I had people there & it was packed well to the top and no damage.  Second truck the packers wanted to do themselves. Great damage.  Major gouges in the furniture. I was told one charge for blankets.  After the trucks were loaded charged another and wanted cash or check. The unpackers did not show up for two hours.  Got charged for them even though I dinight use them.  Moving staffers rude called me a liar.  I went to the visa company got the overcharges back in addition to some of the unpackers charges. Would use ABF but they should contract with another group or not recommend any movers at all.  .

Service cost: $3472