Two Men and a Truck

Sold me fake insurance, broke very expensive furniture and want to spray paint it. Owner called me names screamed at me on personal line. Corporate is just as abusive. No one cares. My $5000 bed that has chunks of missing parts, had a leak totally soak and stain headboard, scratches all over was given $250 fix price w a cheap labor spray paint guy. Caracole who made said it wasn’t fixable. Dresser was $7000. Guy spray painted and has bubbles , drips , overspray and additional scratches. Drawers are all messed up. No one cares. Posted on Instagram. Prob 50 wrote saying same thing. My opinion this is big corp taking advantage of little guy. I will never stop warning.

Move size: 2 Bedroom Home Service cost: $1550

Moving, always a stressful event. I used TMAT in 2005 and was so impressed by their service, I hired them again in 2024 for a 1 bedroom condo move from IL to WI costing $3300. Unfortunately, it was not the same experience. They did not wrap the furniture. All my wood furniture, book cases, desk, chair legs are deeply scratch to point wood marker or fill does not hide the damage. A few boxes were crushed resulting in broken dishes and irreplacable items, and a box went missing. TMAT has a Quality Control team to assist with damage, however, you must have original receipts for all items damaged for any reimbursement. Who keeps receipts on gifts and furniture purchased a few years ago. So needless to say, no reimbursement nor a phone call to make amends. I cannot recommend TWO MEN AND A TRUCK.

Move size: 1 Bedroom Home Service cost: $3000

It began with scheduling the move. Was told by CSR twice on conference call with my sister that payment did not have to be made until following day after move was complete in case of different payment methods, etc. Movers said they had to be paid before they could leave! I heard two broken items happen while I was in the next room. Couldn't tell what first item was, and he couldn't describe it to me. Second item was a precious piece that my deceased aunt made for her sister, my deceased Mom. Third time, I was standing right in front of him when he dropped a boxed labeled glass. I told him I heard something break, he said he didn't! I said what was it? He said why don't you open it and see! It was a casserole dish with a lid. I took a picture this time, so did they. Then I go outside, they are all 3 sitting in the truck. Once they noticed I was out there one advised me that they were calling their supervisor to bring them some gloves! So that was 30 plus minutes on my time. At this time per reservations, first stop was to be at my new place, then my storage unit. Once supervisor toured the items that were to be moved to storage, he told them to go to storage first in case there wasn't enough room to put everything in there. Now items already in the truck have to be moved around on my time to accommodate change in stops. Going forward, finish at storage and ask driver is he sure he knows where to go, and claims he does. In short, they got lost for an hour! I reported it to office so they could find them. Finally, while moving items upstairs we watched out the window as one of my boxes rolled down the stairs and a neighbor picked it up and handed it back to him. He placed it on bottom stair railing and left it to bring it up last. I asked him what had been broken and said he didn't know. I told him we saw what happened. He commented that it always happens. Ended up being two, printed on, coffee cups broken. I asked if he wanted to take a picture because I was going to put a claim on it, he said, no, that they don't take pictures. They ended up putting glass shelves in the trunk of my car because he said didn't have the wall space to put anymore glass items in the truck. So, they didn't complete the move. Rewind to payment instructions. I called the office to explain what we were told regarding when payment was due to the office manager. She repeatedly stated she didn't know why we were told that, and that it was incorrect. I also had to get her to reduce charges due to time charged to us for 1 hour being lost, and 30 minutes waiting on supervisor to bring gloves. The movers were clumsy, careless, contradictive, unaccountable, filled with plausible deniability, while hurrying and dragging their feet all at the same time! This was a local move and ended up being a 6- and 1/2-hour ordeal! Manager not very cooperative, and CSR not very knowledgeable about policy and procedure where she is employed. DO NOT USE THIS COMPANY!!! At least this location.

Move size: 2 Bedroom Home Service cost: $1200

Don’t ever use Two Men and a Truck in Lansing, Michigan.  I had Two Men and a Truck in Lansing Michigan move the contents out of my home and into a indoor, climate controlled storage facility.  When I went to have my items moved out of the storage facility a year later, there were many things broken, scratched and just overall damaged.  They stacked metal on wood, laid a baby grand piano on the cement floor and scratched it, stacked metal pieces on my refrigerator and washing machines.  There were over 75 glasses, dishes broken, along with picture frames and other items.  The moving company that moved my items out of the storage unit said it was the worst packing job they have seen in over 20 years of moving.  I contacted Two Men and a Truck in the Lansing location that I used and they basically had me jump through some hoops and have not returned my latest emails or calls, even after I initially brought in photos of the horrible pack job and damaged items.   The girl I showed them to agreed with me that it was a horrible job and couldn’t believe it herself? This was, by far, the worst experience I have had with a company that I can remember.  I will never use Two Men and a Truck again and I advise anyone to not use them.  Their customer service and moving services are horrible!  Two Men and a Truck review, bad review, Lansing, MI, Michigan.

Service cost: $2200

I would highly recommend that you NOT use this mover. They soaked a mattress, broke several items of furniture and provided no compensation. When I contacted corporate, they said that they didn't have control over the individual franchises and that they could only encourage them to do the right thing. Which in this case was NOTHING! I have moved several times and this was the worst moving experience EVER. And a 10 mile 3-bedroom move was NOT a bargain at over $1,000. Go somewhere else.

Service cost: $1004

I had a horrible experience with this company.  I am still trying to get several issues addressed and my move was at the end of June (22/25/27).  I was supposed to have my entire house packed, yet when they left my house, several items were unpacked, most of the boxes were half empty, and many of the items in the boxes were not wrapped, including breakable items. They also broke 2 items while packing, which have still not been addressed.   I had to unpack every box and repack all of them.  I have been trying to get this fee refunded, which was agreed to, but has still not be refunded.  They came back after saying they would refund this amount and told me I now owe them more money, despite having a signed bill showing a balance due of a certain amount, which actually is less than what I was charged.  I also have been trying to get damages taken care of, which are extensive due to them badly wrapping all my furniture and pictures.  Almost every picture frame is damaged, as well as almost every piece of furniture.  I have been back and forth trying to get things taken care of, yet I keep getting put off.  Steer clear of using this company.

Service cost: $2300

We got 3 guys one was in training. I would like to say they wrap and care for you belongings..the new guy was bringing in my suede dining room chairs..uncovered in the middle of a downpour and it appeared he used my chair to cover his head and walked under a downspout. ..I was offered a half hour off my bill of $145 per hour. I have 2 damaged chairs to my $1497 beautiful dining set. Chad from their office called me and now seems to be unreachable. However they wasted no time charging us $585 ..I would not use or recommend this company again.
L Sexton.

Service cost: $585

This had to be the worst moving experience I have ever had. It was a three room move. I was quoted 6 hours with them packing my stuff. I decided to pack and skip that step and cost, but it still took them 8 hours to move us?? It was exactly 1/2 mile from one location to the other. Now for the list of damage: They gouged our 1 month old leather couch. The scraped and nicked the entry door to our new home seven times. (It will have to be repainted and filled.) They broke or high end exercise bike, They scratched and nicked our workout weights. (basically anything that I didn't pack (or couldn't pack because of size) they managed to screw up. I watched them Drop two loads of here carts onto the ground. Breaking item s in one box and causing a nick in the side of a night stand. They did in the end only charge me for 6.5 hours. Still the initial quote with them doing the packing was 6 hours. I was told after writing down the damages we had found before they left. (which weren't all) that the supervisor would call me the next day. That didn't happen either. STAY AWAY FROM THESE GUYS!! THEY DON":T CARE ABOUT YOUR STUFF, JUST YOYR MONEY!!

Service cost: $1087