Two Men and a Truck

Hiring Two Men and a Truck for my move turned out to be a HORRIBLE EXPERIENCE!! First, the good news: the 2 movers were nice and punctual. Now the not-so-good: After arriving at the new place and unloading the truck, the mover sat down and said he was going to call in and "stop the clock" so we could settle up. The move took longer than anticipated so I knew the amount would be more than the estimate. The mover was told by the Two Men and a Truck representative that the total would be $974.73. That included the entire moving time, mileage charges, supplies, tax, etc. He explained everything I was being charged for. I said OK, signed and initialed the contract, and gave him my American Express card. After we both signed and the transaction was completed, his phone rang and it was apparently the manager from Two Men and a Truck saying the amount was wrong. He said something about the math being calculated incorrectly (by TMaaT) and the new price was $1032.23. The mover had already run my card for $974.73 and the contract was signed. I argued this and said that if the calculations were indeed wrong, it was a mistake done by Two Men and a Truck, not by me. TMaaT needed to own their mistake and charge me the amount I had just paid, not the new higher amount. The mover cancelled my original payment and reran my American Express for $1032.23. I paid it under duress and initialed the contract only because I was exhausted and wanted them out of my house. HOW SHADY IS THAT?? Is this Bait and Switch? It's definitely Unethical and BAD BUSINESS PRACTICE!! The difference was $56.50. How desperate and cheap is Two Men and a Truck anyway?? Did I mention they broke the glass in the door of my vintage cabinet? They paid a whopping $75 in damages. Please tell me where this can be repaired for $75? Overall, this ended up being a FRUSTRATING, HORRIBLE EXPERIENCE. I have tried (unsuccessfully) to contact someone at TMaaT to discuss and correct this error. They claim the final amount charged was right, even though the original price calculations were admittedly their fault and their error. What a shame this company will not take responsibility for their actions.

Move size: 3 Bedroom Home Service cost: $1032

We trusted this company to move our worldly possessions to our new home. They were attentive when trying to attract our business. Our belonging were damaged during the move and some items lost. We have been trying to get the company to resolve this issue via multiple emails and phone calls to no avail. Currently this process has been going on for 3 almost 3 months. The last time we spoke to someone we were told we would get a call after the weekend that was almost 3 weeks ago. We purchased insurance, they should honor that. My advice do not hire them find movers who will really “care”, about your belongings.

Move size: 4 Bedroom Home Service cost: $6100

The Charlotte, NC Two Men and a Truck movers were less than adequate; only 2 showed up at first and then a third about 3 hours later for a 3,200 s.f. home. Since we were moving to the Tampa Bay Area, they had to stay overnight and continue driving to our new home the next day but, because they didn't provide enough movers, they didn't get on the road until almost 6pm.

They didn't get far and the next day, they had almost 7 hours to drive until they arrived at our house. Then they arrived with only 2 men for the entire job and took forever because of it. They were overtired and careless with our belongings, damaging almost every piece of furniture and breaking others. They damaged our new floor, crown moldings and even our 2 king beds, both of which were dirty and one had ripples--as if they put something heavy on top. Worst of all, we called and emailed "Zach", the person in charge of handling damage claims multiple times but he just ignored them. No one answered whenever I called the office (they must have recognized my number) so I called from another number and finally got an answer. "Christy" told me to send details with pictures and I did so right away-- but still no call from Zach. I reached out again almost a week later (using a different number) and finally got a call back from Zach-- who was rude and annoyed. He said he contacted a local furniture repairman in my area who will get back to me about "all the damaged wood" in the pictures. He said nothing about the dirty and damaged mattresses, the chipped granite table, the floor or wall damage and told me if I didn't like the option he provided, it was "too bad" and at his discretion to do so. He was ignorant, unprofessional and smug.

Run, don't walk, from Two Men and a Truck (owned by franchisee "Tripp" M. Tripp" -- who's name should've been a red flag-- along with all the bad BBB reviews for this particular franchise office).

Move size: 4+ Bedroom Home Service cost: $7000

Two Men and a Truck, Charleston, SC. 1st day crew of three VERY slow to load, one on cellphone ALL DAY. Delivery the next day hours late, 2 crew. One on phone again entire time AND smell of alcohol on breath. Driver/move supervisor Phillip dropped granite dresser top and shattered a large corner, wrote a damage claim stating damaged in transit and wanted to repair it himself but had to get the truck back. Claim denied stating the damage was done before the move! Lies! The piece was perfect and no way would someone move a piece with shattered granite. I I meticulously wrapped China and antique glassware only to unwrap and find several pieces shattered. Irreplaceable! They were so late in packing up they never did a final walkthrough and left a small dresser that I had to empty and have items shipped, which delayed my move by one day! DO NOT USE THIS COMPANY. Unprofessional and refuse to accept responsibility for lazy work.

Move size: 2 Bedroom Home Service cost: $5500

Local move was a nightmare. We moved with the govt. many times so we had something to compare this move to. Problems were: no walk through with moving company prior to moving to calculate total household goods/cost inventory to be moved. Packing day one qualified packer with 6 packers who knew nothing about packing, customer had to show them how to wrap and pack. Packers had to return second day and pack items forgotten first day ( additional charge), day of move inexperienced movers did not know how to wrap items and load truck. Trucks had to return to pick up point twice to pick up items. Some household goods were not picked up and delivered and customer had to hire another party to finish job. Boxes were not labeled and were stuck in garage andnot taken

to appropriate rooms. Walls and floors were damaged when bringing items into house. China cabinet broken, and at least 50 percent of boxes contained broken items, collectibles, dishes, glasses, etc.

Another company had to be hired to bring items into house from garage. Customers were senior citizens and should not have had to experience any of these problems—No one should have this experience, a living nightmare!

Move size: 3 Bedroom Home Service cost: $9500

I used Two Men and a Truck in Washington DC for just packing services, DON'T DO IT. I was 100% gaslit and they took advantage.

1. When my movers arrived (different company a few days later) before moving any boxes they began to show me that the one piece of tape holding the boxes together was completely open, that the bottom of the boxes HAD NO TAPE so when they lifted all my belongings fell out, and that the boxes were overpacked. When bringing up these issues to two men and a truck I was asked how they could know it wasn't the movers fault (i had video of the boxes on the day they were packed 3 days prior to the movers), that I seemed happy day of so why was I upset now and that the burden fell on my as the customer to in real time life the boxes/check the tape to ensure it was up to moving standards (I am not an expert it is why I hired a PROFESSIONAL packing company). They were only willing to refund me $75 the cost of the materials they brought that I used. They do not care that this level of packing is representative of their reputation.

2. The packers did not bring enough packing material so I had to pay for ubers both ways to go to a hardware store to get more packing materials with one of the movers after they had already taken more time than expected.

3. The packers stated their driving time was much longer than it was and only when pressed on the exorbitant charge did the management check the GPS to change the cost.

Overall, the management spoke to me multiple times . They claimed to make concessions (rectifying their own miscalculations) and fully put the blame on me for their poor quality. My movers asked me if I packed the boxes myself that is how bad this company is.

Move size: 1 Bedroom Home Service cost: $1472

The movers were great, but the office staff is where you fail miserably. They way under estimated my move and led me to believe that my move would cost $275, when it ended up costing me more than $500. I feel like I was cheated and deceived by your company. That you deliberately underestimated my move, knowing it would take much longer than an hour and half. I would never use this company again and I will be sure to tell all my friends via social media to stay far away from Two men and a Trick, excuse me, Truck.        .

Service cost: $550