Two Men and a Truck

WARNING!! Worst experience I've had and I have used moving companies often in the past. Not only was their estimate very off which cost me $$. Never give this company your credit card information. The guys that came to move, were very inexperienced and young took a long time and wasted time smoking and even URINATED in the stairwell of my building before they left. Disgusting. Most of my furniture had nicks and dents. Shelves were missing along with a broken leg. Management is cheap and unresponsive. Especially Marc and Justin. Repairs were horrible and took 40 days. and no compensation was offered. Corporate office was no help. NIGHTMARE. Two men and a truck ruined most my furniture. BEWARE!!

Move size: 1 Bedroom Home Service cost: $2000

Dont anyone use this moving company, they are unprofessional, rude, shady, they do not care about customers property or anything that surrounds their property. nothing about them is professional, I needed to call manager many times because the movers did not no whar they were doing .. nothing was wrapped or covered draws fell out , I felt I had to babysit them I shouldn't have to babysit professional movers . when I presented my damaged items I kept getting the run around .. not professional.

Move size: 2 Bedroom Home Service cost: $1000

From everyone in the front office to the 3 men who did the move, lee, mark, and brandon, thank you all for being so honsert, caring, and everyone acting like pro's. You arrived early, finished early. And saved me money.all of our things were in excellent sharp, after your company was thu. Thanks again for a such a worry free move. Keep up the great job you are all doing. And when ever anyone asked me , who they should use for a mover, I am going to tell everyone, don't use anyone but two men and a truck.

Move size: 2 Bedroom Home Service cost: $540

The movers who were sent out destroyed one of my items. I was offered compensation less than 1/8th of what the item is worth or none at all. The movers destroyed a $470.00 oversized bean bag(brand: Sumo, model: Titanium) when attempting to move it down stairs. They did not wrap it in cellophane of a moving blanket as they did other items. They attempted to throw it off a second story balcony in order to circumvent carrying it downstairs. The cover ripped as they were hoisting it over the side and the foam inside spilled out everywhere. They didn't even clean all of it up! The movers assured me I would be compensated for the damage to my property. The item is ruined and unusable so I wanted full compensation. They took the item with them after the move and said they would be in contact. I waited a week and had no response form them so I called them and at first they told me that since the item did not have a cover on it that they would not be compensating me. I told them that was unacceptable and the representative said he would call me back after he conferred with his supervisor. I waited a day for another call which I did not receive so I called back myself. They rep told me they were willing to give me $51.00 total which is .60 cents per pound for my loss. I told them that was unacceptable and asked to speak to a manager. Again none were available. I was told I will be contacted again later in the day but I was not. I intend to keep following up until I reach my desired outcome.

Move size: 2 Bedroom Home Service cost: $850

The original quoted time allowed for a 4 hour window in which the movers were to arrive. My move was scheduled for the afternoon, following another job the guys had that morning. They arrived an hour after the quoted window.  However, once they arrived, they hustled to load and unload my belongings. I was impressed by their care and expediency. They loaded, drove and unloaded the contents of a packed two bedroom house to a destination 20 miles away in 5 hours, as quoted.  It would have likely taken me and a friend at least three times as long to do the work they did. The guys were very experienced, incredibly careful, and did I say fast? A pleasure to work with.  I will definitely use this company again.

Service cost: $800

The movers were great, but the office staff is where you fail miserably. They way under estimated my move and led me to believe that my move would cost $275, when it ended up costing me more than $500. I feel like I was cheated and deceived by your company. That you deliberately underestimated my move, knowing it would take much longer than an hour and half. I would never use this company again and I will be sure to tell all my friends via social media to stay far away from Two men and a Trick, excuse me, Truck.        .

Service cost: $550

They did not call before arriving in the morning as I had been told. This same move took 3 hours and 15 minutes last year with a longer distance.  This year it took 6 hours. Workers were careless, lazy, sloppy.  They damaged the wall and stair railing.  Moved large items by themselves without equipment or help from each other.  Had to be told how to move things around tight corners. Took breaks, disappeared.  Ran their battery down at the first stop and took one hour to get a jump and come to the drop off site. Used my CLOTHES dryer the morning of the move.  When I attempted to use it at the new house it was broken.  Called and filed a complaint.  Someone came out and looked at it and said he would be back with me in 2 days for a resolution.  Never called.  When I called I was told they called a local appliance store and did research on the internet and was not responsible for what happened.  Whether it had been them, me, or another moving company, this issue could have taken place.  Refused to repair or replace the dryer.  .

Service cost: $750

The move was estimated to take one day, it too two days. They left the house a mess, with wrapping paper loose on many floors, I had asked to remove the draps from the bedroom, they remove only one set of drapes and left the other in the house. When it was time to move the items from the house to the other location, the boxes were any where not attention was put to having the boxes in the right room. They caused damage to the outside property and behaved as if it was nothing. They were rushed and unpleasant.

Service cost: $5000

Appointment was set/confirmed for 8:30am - received call around 8:45am saying movers did not show up for work and we would be bumped to an after lunch move. The whole move was contingent on getting moved before lunch. I asked for a discount due to inconvenience and was denied. Movers showed up around 12:30pm with a major attitude..they were not happy they had to do another move that same day. We signed for service to start at 12:45pm and movers proceeded to take a smoking break and talk on phone for 15 minutes. One of the first pieces of furniture the lead mover/driver picked up was part of my office desk which broke as he was carrying it. He showed me what happened and basically blamed it on the quality of the desk. I was upset and confronted him about not moving anything for 15 minutes and once he finally did he dropped my desk! He said "I can leave if you want me too"! I told him "I just want my stuff [EDIT] moved..please"! He proceeded to move a few more pieces then called in to his office and QUIT over the phone!! Very bad situation as some of my furniture was on his truck and he was going to leave. His co worker talked him into taking off our furniture and putting it in our garage..thank goodness. He got in the TWO MEN and TRUCK vehicle and proceeded to drive out of our neighborhood at a speed of 50 MPH..speed limit is 15 MPH. I spent more time on the phone talking to managers than movers spent at my house loading truck!! Manager said he would get another crew out to move us ..which he eventually called back and said he had one and would come out shortly..no discount offered! After giving it some thought and discussing with my wife we decided to get some friends/family to complete the move on our own. I would say this was the all time WORSE customer service experience I ever had!! I would not recommend TWO MEN and a TRUCK to anyone even if they offered a free move!! Oh yea..when I ask when they would come out to repair my desk their manager never called me back.

Service cost: $135

I would NOT recommend that anyone use this franchise of 2 Men & a Truck.  I have had previous experiences with this company with no complaints, but DO NOT USE THE TROY FRANCHISE!! I moved in early July using 2 Men & a Truck – Troy franchise (1250 Rankin Dr, Troy, MI 48083).  On the move day the 3 movers showed up a little late to assess the items to be moved.  About ½ hour later the local manager showed up and looked at all out items and indicated that the team should be able to move all the items in 2 loads, at worse 3. While the guys were loading the first haul, we made a comment that more could fit on the truck, but were told to mind our own business, they have been doing this for years, let them do their job.  We should have realized that after the 2nd load (this load also could have been optimized, but we said nothing), that this was going to be a long day.  It was already a drizzly humid day, so the weather as well as the guys not working well with us should have been an indication, but I was still holding out that we would move everything in the 3rd load. When we got back for the 3rd load, the guys haphazardly loaded the truck and (while the truck was so poorly packed, they could have easily fit everything in that load), they indicated that they could not fit any more and that this was their last load, they had another job to get to.  This was along with the comment that everything would not fit in the new house or garage, so they were not going to move it. I had an emotional breakdown at this point.  And my partner called the main office.  After some (not very pleasant) ‘discussion’ with the main office, the team agreed that they would return for a 4th load to pick up the remaining items.  Keep in mind, it was approaching rush hour, and were paying these guys by the hour, so another load over rush hour would easily add 2 hours onto the move charge (which it did). So be it, I said, I need everything moved out of the rental house and into our new purchased house today, no ifs, ands, or buts.  However, in the process of being told to do this, they decided that they would stack the items in the garage so haphazardly, that I could not unload and organize the items by myself and needed help.  They also thought it was a ‘cool idea’ to put our living room couch on the bottom of the stack IN THE GARAGE!! After complaining about this, the manager agreed to send over a couple of guys the following weekend to help me unload the garage, put the couch in the house, and reload the garage so everything could fit WHICH IT DID.  But it was already too late (as I was told) to file a complaint that the couch back (material) was ripped and that 3 items of furniture were scratched pretty bad, since the time limit to file this type of damage complaint is 7 days from the move date, and this was after 7 days.   So they did nothing.  I would NOT recommend that anyone use this franchise of 2 Men & a Truck.  I have had previous experiences with this company with no complaints, but DO NOT USE THE TROY FRANCHISE!!

Service cost: $1600

We were moving 3/4 of our household from Michigan to Arizona and had scheduled a move with another company three months prior to the move.  In contacting them several times, they had never scheduled a carrier for us, even by the contract date.  We called Two Men and a Truck on a Wednesday afternoon, and Friday Morning, Sam and James showed up on time, and very carefully shrink wrapped the furniture, and loaded everything we wanted to take onto the truck.  I had Sam's phone number so we could keep in contact on the trip out to AZ.  Few little glitches, so to speak.  Our items were overweight, so rather than having us leave some items in Michigan, Sam orchestrated a newer and lighter truck and several wonderful employees there moved all of the items onto the lighter truck for the trip.  Near OK City, Sam experienced a tire blow out and gave us a call.  After that one was fixed, the went a little bit further, and experienced a second one.  Taking off new tires on a new truck and putting retreads was not the best business practice for this company.  But they authorized all new retreads and the rest of the trip was uneventful.  They arrived at our new home [he picked up a second man in Phoenix] and everything was off loaded and placed in it's spot in less than four hours.  They removed the shrinkwrap and made sure everything was fine before they left.  We are totally pleased with their care of our property, and the efficiency they showed.  The scheduler was super in helping us out and should we ever be in a position to recommend a mover, we will not hesitate to strongly recommend Two Men and a Truck.  And NOTHING was damaged in the move!!

Service cost: $11000

After having a really good prior experience with the Sacramento franchise, my wife and I decided to use the local office for my recent move. What transpired was one of the worst customer service experiences I have ever had.


Early in the day, the lead mover got hurt. While I sympathize and understand that these things happen on jobs, it was handled unprofessionally as he basically walked off the job with no communication. The two remaining movers were new to the company and didn’t know how to move any of the furniture in the home. This resulted in a move that took more than 9 hours versus the original estimate of 5-6 hours.


We had several items of furniture damaged during the move, including a hand-made book shelf that my wife and I had built for our son, an antique desk, and our bedroom set. In general the issues were due to lack of care and what seemed to be a lack of experience. The movers also damaged a number of walls and other surfaces during the move into the new house. A number of smaller items were damaged in transit as well.


We voiced our concerns with the company and eventually received a small discount. However, the discount was nowhere near the cost of repairing the damaged items and didn’t appropriately account for the job taking much longer than it should have by their own admission. Dealing with the company was difficult and we continually felt disrespected during the process of trying to get this resolved.


I wasn’t expecting a perfect move, but the number of issues and lack of communication were way beyond what I would consider reasonable. I’m not generally in the habit of posting reviews, but we had such a poor experience that I felt compelled to warn other people. If you’re considering using this company for moving, I would search very hard to find alternatives. If anyone has any specific questions about my experience, I’d be happy to elaborate to help you make a better decision than we did.

Service cost: $1000

We trusted Two Men and A Truck with our move and it was a terrible experience. The movers were distracted and slow walked the move which increased the billing, and they didn’t complete the job. They did a lousy job packing furniture in the storage unit, did not separate some furniture with pads, and damaged furniture in the process. Neither the local Charleston office, nor the corporate office will respond to calls or letters. We will definitely not be using Two Men and A Truck for future moves.

Service cost: $1345

I could not imagine a worse company to spend your money with. I have moved several times over the past for years due to my job and have used several other companies, all of which were good experiences. Two Men and a Truck was the complete opposite. The movers damaged my home in multiple places and did not point out any of it and I had to bring it to their attention before they would document anything. The follow up from management is almost nonexistent. I had to call and email many times and it took multiple days if not weeks to get a follow up. I now have to take off work several days and lose wages in order to accommodate their repair vendor. My move was a month ago and I still do not have my repairs completed and have to take off more days off work for the drywall repairs and still don't have the light fixture scheduled for repair. Management will do nothing as far as compensation and basically says "well it could have been worse so sorry about your luck we don't compensate for any of our mistakes.

Service cost: $660

The team out of Charlottesville arrived on time and did a fantastic job moving us from the top of a mountain not far from the Skyline Drive to the barely above sea level of the Northern Neck of Virginia. The men were super careful with our belongings; nothing arrived broken or in disrepair. They were extremely courteous and hard working. The day was very hot and the humidity was typical ugh for Tidewater, but these guys were real workhorses! Also, while the moving-out team was hard at work, another gentleman from Two Men arrived to check on their progress; to make sure things were going smoothly, and to see if we had any questions or concerns. Frankly, it blew us away that he came all the way up the mountain to check on things! GREAT company!! (Please note, however, that Two Men and a Truck is a franchise business and they are not all equally excellent. Check around!).

Move size: 3 Bedroom Home Service cost: $2130

Could not be more disappointed with this company (we used the one based in Burlington, ON). They damaged our dresser by dropping it down a flight of stairs and completely damaged our infant daughter's dresser beyond repair. They also damaged the home we were moving out scuffing the walls and putting holes through them. The movers were completely careless and unprofessional. Making matters worse their customer service after the fact was horrendous. Their solution was to have their own repairman fix our broken furniture and walls but we would have to pay a $150 deductible. Are you kidding me ? After your movers' negligence? Horrendous experience will make sure to warn any friends and family against using them in the future.

Move size: 3 Bedroom Home Service cost: $1250

I can't even give this company one star, they broke and damaged numerous items. I requested and paid for two large screen TV boxes however the movers did not even show up with the TV boxes, yet I still had to pay for them. They damaged my brand new TV, I provided them a receipt to evidence it was brand new, photos of the damage they caused, spoke with Jeremiah the Ops Manager who led me to believe for a week the item would be repaired or replaced.. I never heard from him again until I contacted them only to find out that they offer .60 per pound which would be about $12.00 for the TV in question. The fact that I requested them to box my TV's and paid for the boxes didn't matter, they also threw in my face that I signed a document when the movers left that there was no damage, which is clearly unreasonable (how would you inspect all of your belongings by the time the movers leave). I recommend you avoid this company at all costs as they don't care about your belongings and are not honest about the process to resolve issues. I also had my belongings packed on a truck and held for two days later and the movers made sure I knew that the tip was only for the work they completed on the move out day and that the tip on move in day was separate.

Move size: 2 Bedroom Home Service cost: $2002

Based on recommendations from several friends who have used this company in the recent past, I chose to use this company for our move from the city to a suburb 15 miles away. We were moving from the second floor of an old building (high ceilings, therefore lots of stairs) and had several heavy pieces in the attic and basement as well. We had moved all our boxes in advance, so the men had only large, heavy furniture to move.
They arrived on time and, after looking at everything we had to move, got right to work. They were amazing. They were careful with everything, did no damage, and were faster than I could have imagined. At the other end, they made sure to place everything just where I wanted it, and finished the job in half the estimated time.
I couldn't be more satisfied with my experience, and would hire these guys again unhesitatingly if the need arose.

Move size: 2 Bedroom Home Service cost: $620

We hired them to move just our furniture (we had moved out all of the boxes the days before), and when they showed up they said that they wouldn't move in sand! There was never any questions asked of us, they never visited the site prior; we were only moving 7 houses down. So on "move day" they drove in and then out, leaving us to fend for ourselves. We had to be out of the house that day, and scrambled to find friends at the last minute to help us get the big stuff out. If we could do it, they certainly could have. Very unprofessional, we were lucky enough to have friends to help us that day or we would have been out even more money to the new owners of our home.

Move size: 2 Bedroom Home Service cost: $2000

Do not use this company. They are completely unprofessional, rude and totally unreliable. Our initial time wad screwed up. Despite having a written estimate with the correct time, they told us our move was scheduled for 1:45pm. We made this reservation a month ago and put down a deposit. We were moving out on the last day of our lease. After several back and forth calls, we finally get their manager Calvin on the phone and he tells us that he cannot lower our rate despite this error now costing us more money because it would take longer. He agrees to take $12 off per hour and we agree and thank him. 5 minutes later he has his assistant call us to cancel our move!! When we get him back on the line he has the nerve to tell us he didn’t like our tone and he didn’t want his guys coming to move us and us giving him a bad review. Not sure where he gets his logic from or how he thinks leaving us completely out in the cold is better than a delayed move. Also, how are you feeling insulted when the mistake is clearly your fault? This particular manager is unprofessional and immature and shouldn’t be running a company. Do not use this company. Especially not the one in Chamblee GA.

Move size: 1 Bedroom Home Service cost: $900