Two Men and a Truck

The movers were great, but the office staff is where you fail miserably. They way under estimated my move and led me to believe that my move would cost $275, when it ended up costing me more than $500. I feel like I was cheated and deceived by your company. That you deliberately underestimated my move, knowing it would take much longer than an hour and half. I would never use this company again and I will be sure to tell all my friends via social media to stay far away from Two men and a Trick, excuse me, Truck.        .

Service cost: $550

They did not call before arriving in the morning as I had been told. This same move took 3 hours and 15 minutes last year with a longer distance.  This year it took 6 hours. Workers were careless, lazy, sloppy.  They damaged the wall and stair railing.  Moved large items by themselves without equipment or help from each other.  Had to be told how to move things around tight corners. Took breaks, disappeared.  Ran their battery down at the first stop and took one hour to get a jump and come to the drop off site. Used my CLOTHES dryer the morning of the move.  When I attempted to use it at the new house it was broken.  Called and filed a complaint.  Someone came out and looked at it and said he would be back with me in 2 days for a resolution.  Never called.  When I called I was told they called a local appliance store and did research on the internet and was not responsible for what happened.  Whether it had been them, me, or another moving company, this issue could have taken place.  Refused to repair or replace the dryer.  .

Service cost: $750

The move was estimated to take one day, it too two days. They left the house a mess, with wrapping paper loose on many floors, I had asked to remove the draps from the bedroom, they remove only one set of drapes and left the other in the house. When it was time to move the items from the house to the other location, the boxes were any where not attention was put to having the boxes in the right room. They caused damage to the outside property and behaved as if it was nothing. They were rushed and unpleasant.

Service cost: $5000

Appointment was set/confirmed for 8:30am - received call around 8:45am saying movers did not show up for work and we would be bumped to an after lunch move. The whole move was contingent on getting moved before lunch. I asked for a discount due to inconvenience and was denied. Movers showed up around 12:30pm with a major attitude..they were not happy they had to do another move that same day. We signed for service to start at 12:45pm and movers proceeded to take a smoking break and talk on phone for 15 minutes. One of the first pieces of furniture the lead mover/driver picked up was part of my office desk which broke as he was carrying it. He showed me what happened and basically blamed it on the quality of the desk. I was upset and confronted him about not moving anything for 15 minutes and once he finally did he dropped my desk! He said "I can leave if you want me too"! I told him "I just want my stuff [EDIT] moved..please"! He proceeded to move a few more pieces then called in to his office and QUIT over the phone!! Very bad situation as some of my furniture was on his truck and he was going to leave. His co worker talked him into taking off our furniture and putting it in our garage..thank goodness. He got in the TWO MEN and TRUCK vehicle and proceeded to drive out of our neighborhood at a speed of 50 MPH..speed limit is 15 MPH. I spent more time on the phone talking to managers than movers spent at my house loading truck!! Manager said he would get another crew out to move us ..which he eventually called back and said he had one and would come out shortly..no discount offered! After giving it some thought and discussing with my wife we decided to get some friends/family to complete the move on our own. I would say this was the all time WORSE customer service experience I ever had!! I would not recommend TWO MEN and a TRUCK to anyone even if they offered a free move!! Oh yea..when I ask when they would come out to repair my desk their manager never called me back.

Service cost: $135

The two men that came to our home were very proficient and fun to be around. They took care of our furniture and no damages. They were able to keep the drawers in all the dressers and wrap them in plastic wrap to move them. Same with freezer and frig. Such a blessing and time saver!!

They worked quickly and were considerate of the money I would be spending per hour. They worked non stop except for a 30 min lunch (that they made sure to deduct that 30 mins from what I owed)
They had all the supplies (blankets, wrap, straps, dollies, etc) and the total was well worth it!
They arrived on time and completed the job in less time than estimated. They even moved my piano with ease!!

Service cost: $800

This was the worst experience I have ever had. The customer services was and I still lacking. My very expensive entertainment center was broken and the company won’t help to get it fixed or refund my money. I filled out a claim and no one contacted me for 2 weeks. After I made contact with Taylor, I was told my claim was lost and asked if I could send my copy. After complying with his requests and pictures of damage, I was not contacted for several days. It took multiple emails and asked to get information for a supervisor and corporate number. This information was never provided but I was welcomed with a brush off email. I have never been more offended or upset with any company especially considering I was a return customer. I looked into litigation but it would cost more to take them to court then it would be to buy a new entertainment center. This is something this company counts on. I say to everyone, please beware of this company because they do not care.

Service cost: $900

I had an excellent experience! Tyler and Hill were courteous and worked very quickly and efficiently! They were organized and completed the loading and unloading in a timely manner! I would highly recommend them to anyone moving!

I had a great experience with the company office employees also. Just made a phone call and knew within 15 minutes when the move would happen and the cost. It was the easiest move I have ever made because of both the office staff and the 2 movers!! I will recommend the company to anyone who needs a mover!

Service cost: $2000

We moved from our home of 23 years, the first home that we had built and raised our large family there. To say we had accumulated a lot of stuff is an understatement!! Our move needed 4 trucks and 9 strong men. The men were organized, careful, and very helpful and thorough. We were completely loaded, transported 70 miles away, and unloaded IN ONE DAY! The company project manager stopped by to check the progress and workmanship. Our crew looked for ways to help us out. They were cheerful and fun to have in our home. We especially appreciated the help with furniture placement and bedroom set-up at the new home. They did not leave until they knew we were happy with the way they left our things. It was a very positive experience.

Service cost: $4000

We actually had 4 men and 2 trucks move us and we were VERY pleased. Our crew of Shane, Marlon, Patrick and Dustin from the Lincoln, NE office were not only professional but were kind as well. We felt as if they were treating our things like they were their own and when I accidentally gasped when finding something I hadn't seen in a long time, their first concern was that they had broken something. I appreciated their concern. They clearly like their jobs and each other as we noted a lot of teasing going on among them as they worked and we found it enjoyable (if you can count a move as enjoyable). Thanks again guys!! You all deserve a raise!! We would not hesitate to use these guys again, and if anyone is hesitating using them, don't! Call and make your move a lot easier!

Service cost: $1200

Thanks to 'Two Men and a Truck' (St. Catharine's) my parents' downsizing of their house to condo went smoothly. The company was professional on the phone and their quote came very close to the actual cost! Our move was very complicated with two drop off places and moving into a different city with full packing over 2 days. The movers were polite and efficient. The care they took to packing and moving the goods were excellent. I would recommend this company to anyone who is moving! I would definitely use them again.

Service cost: $3000

WARNING!! Worst experience I've had and I have used moving companies often in the past. Not only was their estimate very off which cost me $$. Never give this company your credit card information. The guys that came to move, were very inexperienced and young took a long time and wasted time smoking and even URINATED in the stairwell of my building before they left. Disgusting. Most of my furniture had nicks and dents. Shelves were missing along with a broken leg. Management is cheap and unresponsive. Especially Marc and Justin. Repairs were horrible and took 40 days. and no compensation was offered. Corporate office was no help. NIGHTMARE. Two men and a truck ruined most my furniture. BEWARE!!

Move size: 1 Bedroom Home Service cost: $2000

Dont anyone use this moving company, they are unprofessional, rude, shady, they do not care about customers property or anything that surrounds their property. nothing about them is professional, I needed to call manager many times because the movers did not no whar they were doing .. nothing was wrapped or covered draws fell out , I felt I had to babysit them I shouldn't have to babysit professional movers . when I presented my damaged items I kept getting the run around .. not professional.

Move size: 2 Bedroom Home Service cost: $1000

From everyone in the front office to the 3 men who did the move, lee, mark, and brandon, thank you all for being so honsert, caring, and everyone acting like pro's. You arrived early, finished early. And saved me money.all of our things were in excellent sharp, after your company was thu. Thanks again for a such a worry free move. Keep up the great job you are all doing. And when ever anyone asked me , who they should use for a mover, I am going to tell everyone, don't use anyone but two men and a truck.

Move size: 2 Bedroom Home Service cost: $540

The movers who were sent out destroyed one of my items. I was offered compensation less than 1/8th of what the item is worth or none at all. The movers destroyed a $470.00 oversized bean bag(brand: Sumo, model: Titanium) when attempting to move it down stairs. They did not wrap it in cellophane of a moving blanket as they did other items. They attempted to throw it off a second story balcony in order to circumvent carrying it downstairs. The cover ripped as they were hoisting it over the side and the foam inside spilled out everywhere. They didn't even clean all of it up! The movers assured me I would be compensated for the damage to my property. The item is ruined and unusable so I wanted full compensation. They took the item with them after the move and said they would be in contact. I waited a week and had no response form them so I called them and at first they told me that since the item did not have a cover on it that they would not be compensating me. I told them that was unacceptable and the representative said he would call me back after he conferred with his supervisor. I waited a day for another call which I did not receive so I called back myself. They rep told me they were willing to give me $51.00 total which is .60 cents per pound for my loss. I told them that was unacceptable and asked to speak to a manager. Again none were available. I was told I will be contacted again later in the day but I was not. I intend to keep following up until I reach my desired outcome.

Move size: 2 Bedroom Home Service cost: $850

Based on recommendations from several friends who have used this company in the recent past, I chose to use this company for our move from the city to a suburb 15 miles away. We were moving from the second floor of an old building (high ceilings, therefore lots of stairs) and had several heavy pieces in the attic and basement as well. We had moved all our boxes in advance, so the men had only large, heavy furniture to move.
They arrived on time and, after looking at everything we had to move, got right to work. They were amazing. They were careful with everything, did no damage, and were faster than I could have imagined. At the other end, they made sure to place everything just where I wanted it, and finished the job in half the estimated time.
I couldn't be more satisfied with my experience, and would hire these guys again unhesitatingly if the need arose.

Move size: 2 Bedroom Home Service cost: $620

We hired them to move just our furniture (we had moved out all of the boxes the days before), and when they showed up they said that they wouldn't move in sand! There was never any questions asked of us, they never visited the site prior; we were only moving 7 houses down. So on "move day" they drove in and then out, leaving us to fend for ourselves. We had to be out of the house that day, and scrambled to find friends at the last minute to help us get the big stuff out. If we could do it, they certainly could have. Very unprofessional, we were lucky enough to have friends to help us that day or we would have been out even more money to the new owners of our home.

Move size: 2 Bedroom Home Service cost: $2000