Two Men and a Truck

Don’t ever use Two Men and a Truck in Lansing, Michigan.  I had Two Men and a Truck in Lansing Michigan move the contents out of my home and into a indoor, climate controlled storage facility.  When I went to have my items moved out of the storage facility a year later, there were many things broken, scratched and just overall damaged.  They stacked metal on wood, laid a baby grand piano on the cement floor and scratched it, stacked metal pieces on my refrigerator and washing machines.  There were over 75 glasses, dishes broken, along with picture frames and other items.  The moving company that moved my items out of the storage unit said it was the worst packing job they have seen in over 20 years of moving.  I contacted Two Men and a Truck in the Lansing location that I used and they basically had me jump through some hoops and have not returned my latest emails or calls, even after I initially brought in photos of the horrible pack job and damaged items.   The girl I showed them to agreed with me that it was a horrible job and couldn’t believe it herself? This was, by far, the worst experience I have had with a company that I can remember.  I will never use Two Men and a Truck again and I advise anyone to not use them.  Their customer service and moving services are horrible!  Two Men and a Truck review, bad review, Lansing, MI, Michigan.

Service cost: $2200

I would highly recommend that you NOT use this mover. They soaked a mattress, broke several items of furniture and provided no compensation. When I contacted corporate, they said that they didn't have control over the individual franchises and that they could only encourage them to do the right thing. Which in this case was NOTHING! I have moved several times and this was the worst moving experience EVER. And a 10 mile 3-bedroom move was NOT a bargain at over $1,000. Go somewhere else.

Service cost: $1004

I had a horrible experience with this company.  I am still trying to get several issues addressed and my move was at the end of June (22/25/27).  I was supposed to have my entire house packed, yet when they left my house, several items were unpacked, most of the boxes were half empty, and many of the items in the boxes were not wrapped, including breakable items. They also broke 2 items while packing, which have still not been addressed.   I had to unpack every box and repack all of them.  I have been trying to get this fee refunded, which was agreed to, but has still not be refunded.  They came back after saying they would refund this amount and told me I now owe them more money, despite having a signed bill showing a balance due of a certain amount, which actually is less than what I was charged.  I also have been trying to get damages taken care of, which are extensive due to them badly wrapping all my furniture and pictures.  Almost every picture frame is damaged, as well as almost every piece of furniture.  I have been back and forth trying to get things taken care of, yet I keep getting put off.  Steer clear of using this company.

Service cost: $2300

We got 3 guys one was in training. I would like to say they wrap and care for you belongings..the new guy was bringing in my suede dining room chairs..uncovered in the middle of a downpour and it appeared he used my chair to cover his head and walked under a downspout. ..I was offered a half hour off my bill of $145 per hour. I have 2 damaged chairs to my $1497 beautiful dining set. Chad from their office called me and now seems to be unreachable. However they wasted no time charging us $585 ..I would not use or recommend this company again.
L Sexton.

Service cost: $585

This had to be the worst moving experience I have ever had. It was a three room move. I was quoted 6 hours with them packing my stuff. I decided to pack and skip that step and cost, but it still took them 8 hours to move us?? It was exactly 1/2 mile from one location to the other. Now for the list of damage: They gouged our 1 month old leather couch. The scraped and nicked the entry door to our new home seven times. (It will have to be repainted and filled.) They broke or high end exercise bike, They scratched and nicked our workout weights. (basically anything that I didn't pack (or couldn't pack because of size) they managed to screw up. I watched them Drop two loads of here carts onto the ground. Breaking item s in one box and causing a nick in the side of a night stand. They did in the end only charge me for 6.5 hours. Still the initial quote with them doing the packing was 6 hours. I was told after writing down the damages we had found before they left. (which weren't all) that the supervisor would call me the next day. That didn't happen either. STAY AWAY FROM THESE GUYS!! THEY DON":T CARE ABOUT YOUR STUFF, JUST YOYR MONEY!!

Service cost: $1087

This company made my stress level go to the max. They arrived late because I was told that the earlier move was longer than expected. Then it took about 4 hours to pack my 2 bedroom apartment. It had to be stored over the weekend at their lace of business because my storage as closed. When I finally got my things unpacked in my new home, 3 glass pieces to tables were not there. And then my new dining room table was damaged. I called several times to finally got my glass pieces that happened to be left on the truck. I asked about the proper way to report the damage to my table. They have the pictures of the damages.I have called more than 5 times and I am either told someone will get in touch with me or that person will call me back. Needless to say I haven't gotten any phone calls nor paperwork in the mail or even an email. I would not recommend this company.

Move size: 2 Bedroom Home Service cost: $600

I hired Two Men and A Truck to move my furniture from my home to a storage unit in December 2017 and informed them I would need there services to move out of the storage unit to a place in Buckhead once I found one. I contacted John Kupersmith via email, and phone and never received a response when it was time for me to move out of the storage. Since I did not hear from Two Men and A Truck, I hired another company. As we went to the storage unit to begin the move out I noticed several of the pieces from the dining room that had been damaged. The top portion of the Excelsior Design's china cabinet had damage to the top on both sides (pieces of the veneer had been torn off) and the right side lower veneer had been completely split and was peeling off. There are nicks on the buffet and the table. I sent these photos to Mr. Kupersmith and have yet to hear from him or his company regarding the repair or any form of compensation for the damage.
This is why the moving industry has such a terrible reputation. The cost to move was more than quoted, I tipped the movers more than most not knowing my furniture had been damaged. Now that I have an issue John Kupersmith is not willing to accept the responsibility or be professional and respond as a business should. I would never recommend them, solely on the unprofessional manner in which they are handling the problem. I know the furniture was heavy and know accidents happen but how a company conducts themselves in this type of situation makes the difference. I was not expecting a replacement, just some form of acknowledgement and cost of repair. I will know better next time and use some other company, I would suggest anyone contemplating using Two Men and A Truck from the Collier Rd. location, rethink their decision.

Move size: 3 Bedroom Home Service cost: $1000

In February, 2018 this company moved my household belongings from storage in Orlando, Florida to Roswell, Georgia. They had also packed and moved my household into the storage facility previously. Everything was handled from start to finish by this company. There was extensive damage to my furnishings, etc., partially due to the packing prior to storage and also due to the mishandling of furniture, etc. The company held back furnishings on this portion of the move that had been severely damaged for repairs in the Orlando area. (These items were not delivered to me until late April.) The moving company rep sent someone to my home to assess the damages. Thereafter, I sent an email to the company summarizing damages and requesting to receive the remaining furniture in order to conclude the move. I was told that the general manager in Orlando, Mark Coffey, would only approve 3 items for repair from the list prepared by their furniture repair consultant. I was also notified that I had only "96 hours after the move" to report damages. The move was concluded in late April. Even though I had purchased $40,000 in replacement value coverage, I still have not received any type of settlement from this company. In dealing with this General Manager, I felt that he showed a great lack of customer relations skills, a lack of integrity and a lack of honesty. There were many claims made from the company that were not followed through. If I could give this company less than 1 star, I would.

Move size: 4+ Bedroom Home Service cost: $12264

We have tried to handle this differently but that didn't work so now we will just send out a warning!! We recently hired Two Men and a Truck to handle our move and considering we have moved more than 10 times in our military career this was extremely upsetting and we have NEVER experienced this issue. The price for this move was about $3,000!! Prior to the move we repeatedly asked them if they wanted to see the house and gave them the specifics of our house. They arrived at 9 am and my husband was still there helping them load and unload after midnight. They ran out of boxes pretty early in the day and they began to wrap my containers without securing the items inside. We did discuss this with them, but no changes were made. (We were up against a deadline since we were closing on our house.) Since they did not bring a big enough truck they had to unload it into the storage unit and then come back which caused delays and added to the cost. We saw many items simply set into the truck including the large bedroom mirror leaning up against a kitchen chair without being wrapped or protected in any way. (We have plenty of pictures including the inside of the truck immediately prior to driving off where it looks like things were thrown in if you need proof.) Since they did not finish loading everything from the house, my husband and I had to pack and load many items including bookcases at 6 am the next morning. Once in the storage unit (where they unloaded) I found my bathroom towels and rugs in a heap on the floor. My bedroom furniture drawers were not wrapped and they have been stacked on each other with metal stands leaning against them. The art work from our house is stacked in the dresser drawers unwrapped and unprotected. So far we have found four broken pictures, but can only see so far into the unit.
We were there the entire time and were asking about how it was being handled. No real response or concern. We had been assured that they had it all covered and there would be no problem completing the move in one day. Since this did not happen the closing on our house had to be delayed and my husband and I had to cancel work to finish the move. We had hired someone to clean the house prior to the new owners taking possession, but since my husband and I were still loading furniture and DRAWERS of items they had missed the cleaning had to be cancelled. (We had to do it after loading our furniture into my van and a trailer borrowed from a neighbor.) We have attempted to deal with the company and the owner said he cannot refund some of our money but will give us a discount when they move it to our new home. Due to the way it was packed and put into storage, I am very worried about what we will find when it arrives at our new home. I feel like we are being held hostage by this company because if we hire someone else they will be able to say that the other company caused the damage. I guess the best I can do is provide warnings. We have many pictures some I have posted on Facebook and some I have not. I am truly heartbroken that this happened. We have many boxes of pictures, memories, awards and military memorabilia that I am dreading have been damaged. We have never filed a complaint on a mover in all of our moves. Yes, we have had things broken, but that kind of comes with the territory. This was a very different issue and I hope we can save someone else what we have gone through with this company.

Move size: 3 Bedroom Home Service cost: $3000