Two Men and a Truck

They did not call before arriving in the morning as I had been told. This same move took 3 hours and 15 minutes last year with a longer distance.  This year it took 6 hours. Workers were careless, lazy, sloppy.  They damaged the wall and stair railing.  Moved large items by themselves without equipment or help from each other.  Had to be told how to move things around tight corners. Took breaks, disappeared.  Ran their battery down at the first stop and took one hour to get a jump and come to the drop off site. Used my CLOTHES dryer the morning of the move.  When I attempted to use it at the new house it was broken.  Called and filed a complaint.  Someone came out and looked at it and said he would be back with me in 2 days for a resolution.  Never called.  When I called I was told they called a local appliance store and did research on the internet and was not responsible for what happened.  Whether it had been them, me, or another moving company, this issue could have taken place.  Refused to repair or replace the dryer.  .

Service cost: $750

The move was estimated to take one day, it too two days. They left the house a mess, with wrapping paper loose on many floors, I had asked to remove the draps from the bedroom, they remove only one set of drapes and left the other in the house. When it was time to move the items from the house to the other location, the boxes were any where not attention was put to having the boxes in the right room. They caused damage to the outside property and behaved as if it was nothing. They were rushed and unpleasant.

Service cost: $5000

Appointment was set/confirmed for 8:30am - received call around 8:45am saying movers did not show up for work and we would be bumped to an after lunch move. The whole move was contingent on getting moved before lunch. I asked for a discount due to inconvenience and was denied. Movers showed up around 12:30pm with a major attitude..they were not happy they had to do another move that same day. We signed for service to start at 12:45pm and movers proceeded to take a smoking break and talk on phone for 15 minutes. One of the first pieces of furniture the lead mover/driver picked up was part of my office desk which broke as he was carrying it. He showed me what happened and basically blamed it on the quality of the desk. I was upset and confronted him about not moving anything for 15 minutes and once he finally did he dropped my desk! He said "I can leave if you want me too"! I told him "I just want my stuff [EDIT] moved..please"! He proceeded to move a few more pieces then called in to his office and QUIT over the phone!! Very bad situation as some of my furniture was on his truck and he was going to leave. His co worker talked him into taking off our furniture and putting it in our garage..thank goodness. He got in the TWO MEN and TRUCK vehicle and proceeded to drive out of our neighborhood at a speed of 50 MPH..speed limit is 15 MPH. I spent more time on the phone talking to managers than movers spent at my house loading truck!! Manager said he would get another crew out to move us ..which he eventually called back and said he had one and would come out shortly..no discount offered! After giving it some thought and discussing with my wife we decided to get some friends/family to complete the move on our own. I would say this was the all time WORSE customer service experience I ever had!! I would not recommend TWO MEN and a TRUCK to anyone even if they offered a free move!! Oh yea..when I ask when they would come out to repair my desk their manager never called me back.

Service cost: $135

The two men that came to our home were very proficient and fun to be around. They took care of our furniture and no damages. They were able to keep the drawers in all the dressers and wrap them in plastic wrap to move them. Same with freezer and frig. Such a blessing and time saver!!

They worked quickly and were considerate of the money I would be spending per hour. They worked non stop except for a 30 min lunch (that they made sure to deduct that 30 mins from what I owed)
They had all the supplies (blankets, wrap, straps, dollies, etc) and the total was well worth it!
They arrived on time and completed the job in less time than estimated. They even moved my piano with ease!!

Service cost: $800

This was the worst experience I have ever had. The customer services was and I still lacking. My very expensive entertainment center was broken and the company won’t help to get it fixed or refund my money. I filled out a claim and no one contacted me for 2 weeks. After I made contact with Taylor, I was told my claim was lost and asked if I could send my copy. After complying with his requests and pictures of damage, I was not contacted for several days. It took multiple emails and asked to get information for a supervisor and corporate number. This information was never provided but I was welcomed with a brush off email. I have never been more offended or upset with any company especially considering I was a return customer. I looked into litigation but it would cost more to take them to court then it would be to buy a new entertainment center. This is something this company counts on. I say to everyone, please beware of this company because they do not care.

Service cost: $900

I had an excellent experience! Tyler and Hill were courteous and worked very quickly and efficiently! They were organized and completed the loading and unloading in a timely manner! I would highly recommend them to anyone moving!

I had a great experience with the company office employees also. Just made a phone call and knew within 15 minutes when the move would happen and the cost. It was the easiest move I have ever made because of both the office staff and the 2 movers!! I will recommend the company to anyone who needs a mover!

Service cost: $2000

We moved from our home of 23 years, the first home that we had built and raised our large family there. To say we had accumulated a lot of stuff is an understatement!! Our move needed 4 trucks and 9 strong men. The men were organized, careful, and very helpful and thorough. We were completely loaded, transported 70 miles away, and unloaded IN ONE DAY! The company project manager stopped by to check the progress and workmanship. Our crew looked for ways to help us out. They were cheerful and fun to have in our home. We especially appreciated the help with furniture placement and bedroom set-up at the new home. They did not leave until they knew we were happy with the way they left our things. It was a very positive experience.

Service cost: $4000