Two Men and a Truck

I was present when this moving company came to move my daughter a distance of less than 10 miles from one small, one-bedroom apartment to another. The movers arrived on time and were careful in the handling of my daughter's things. They were polite and friendly but much slower than expected and ended up charging her an additional $200 at the end of the day. I was not happy about this and felt it was unfair, so I contacted the local office and the national corporate office with my concerns. Their responses were swift, professional, and courteous. The overcharge was refunded to my daughter's account. I applaud the company for honestly acknowledging that the move took too long and that things were not handled properly at the end of the day. They did make it right, though, and everything they moved arrived safely. So, I would still recommend this moving company.

Move size: 1 Bedroom Home Service cost: $700

Hired Two Men and a Truck to move me and my 4 year old son to a town home in the same area from my parents place. I have never hired a moving company, but thought it would be nice for a change to not worry and have my small amount of furniture moved safely.
To start off they were an hour late. The movers in general were nice people, and did the job. They did take more breaks then I had expected though. This did not concern me too much. They broke my floor lamp, and also put a big scratch in the wall in my new home upstairs. They also dropped my armoire going down a straight set of stairs to the basement with 3 people, ripping the leg and corner where the door latches were attached, and they ripped out along with the particle board. The movers asked me to tell them the value of it, and they put it in their report. They left the armoire in the house to collapse on my son, and cat. I have been contacting the company to ask if they could remove it, and the manager there could only make me feel worse. She asked for pictures to prove that her movers did the kind of damage to it that is being said. I sent her several pictures. Then she is telling me that she wants to send someone over to try and repair it so that they don't have to pay anything for it. Then she goes on to say that they are sending someone to assess whether it is unsafe or not. It has now been over a week and nobody has come by. They were supposed to come by today, but have already told me that they can not make it due to a power outage. My partner was sitting at home waiting for them and still is. The manager blames the customer and only repeats herself about their company policies instead of trying to understand the customers situation. Don't be fooled by their claim that they will replace anything they damage. Read the fine print ($250 deductible) and be ready for the manager to try and avoid taking he blame for anything if you hire this company. It is the customers fault, because they should have known, according to their manager.

Move size: Partial Move Service cost: $1500

The Austin franchise recently moved me from Austin to Tucson Az.
But at the end of the day I saw a lot space was not being used (last two feet at top of the load) all the way back in the truck. Then as it got really dark they said they could not take all the stuff. I complained but had to leave some really expensive stuff. Upon arrival in Tucson they opened the truck and some things had shifted (from poor loading practice) and revealed plenty of room for the stuff left behind. I complained profusely to the company but they would not move the rest of the stuff making up a lot of phony excuses that won't hold water in a court of law. But they are banking on my not getting a lawyer and such. I am disabled or I would go back and rent a small truck and do it myself but still they should pay for the move - they won't. They accepted before the move that a 26foot truck would take all the items but now say they advised 2 trucks (not true) .

Move size: 2 Bedroom Home Service cost: $6600

We recently contracted with Two Men and a Truck from Brighton, MI to move my mother from our lower level to her new residence 25 miles away. Our move day happened to be one of the coldest days in the last 50 years. Drago and Austin arrived on time, went right to work after explaining exactly what they were going to do and explaining a couple optional insurance packages in case something was damaged in transit. They were polite and never complained about the weather or that they would have to carry everything out the back door, onto the path I shoveled in the snow, up the hill around the end condo next to us and down the hill out front to the road. They were careful to not walk on our carpet with wet feet and quickly completed the loading process. At the new residence they had to deal with a double set of heavy entry doors and move the contents close to 100 yards to the second floor apartment (there was an elevator, thank goodness). Again, they worked steady and swiftly (Two Men and a Truck charged us by the time, not the weight or distance). Mom's belongings were handled with care, nothing scratched, dented or broken. While they were moving things into the apartment, a third person from Two Men and a Truck stopped to see how the move was progressing and asked us if everything was satisfactory. After the move Nancy at the office called us to see how we felt the move had gone and asked for further feedback. They made the move very easy for all of us while displaying professionalism and concern for our goods and with a desire to make our move as easy for us as possible. I can recommend Two Men and a Truck from Brighton without reservation and they will be our first call when in need of movers again. Oh, and did I mention they came in under budget on the quote they gave us? The other movers we contacted quoted more than double the original quote from Two Men and a Truck, so the actually amount we paid was almost 60% less then the other.

Move size: 1 Bedroom Home Service cost: $352

I hired this company in April 2018 to move the contents of a 3 bedroom townhouse in North Myrtle Beach S.C. into a storage unit in Spartanburg S.C. I live in Raleigh N.C. so the contents sat in storage untouched until May 2019 when everything was moved into a house in Spartanburg. There were 4 Sony televisions in the townhouse and 1 was a brand new Sony smart television. Upon emptying the storage unit, I discovered that the new smart television was not there. I called the Conway, S.C. office on May 17, 2019 and spoke with Keith the manager. He assured me that he would look into it and call me back on Monday, May 20, 2019. Guess what! It is now June 3, 2019 and I have not received a response. They did not account for what they removed from the townhouse and did not account for what they moved into the storage unit. They buried the remaining 3 televisions in the middle of the unit so I would not notice that 1 was missing. I was not able to follow their truck between the two locations. I was not able to secure the truck to make sure nothing was removed. I had to wait for over an hour in Spartanburg for them to show up so they had plenty of time to drop off the television somewhere. Do not use this company. They are thieves.

Move size: 3 Bedroom Home Service cost: $2123

If I can do anything over again it would be to move myself or never have called this company. We just recently moved to redo from Redlands and my wife found two men and a truck on mine I wish we would have never trusted them on the price. Not only did they add extra charges onto our bill but they showed up over 10 days late from the day they promised. We were warned that this company could not be trusted but we thought they had a really good reputation online, at least my wife di not only did they add extra charges onto our bill but they showed up over 10 days late from the day they promise. We were warned that this company cannot be trusted but we thought they had a really good reputation on the line in, at least my wife did. Honestly I would tell any of my friends or family you’re better off moving yourself in a U-Haul with three blind mice, never again.

Move size: 2 Bedroom Home Service cost: $3700

Do not use!! They broke the frame on a picture and took it to be repaired then lost it. They ignored my calls for three weeks saying they would take care of it until they saw I wasn't going away then they told me their company policy is if you don't have a receipt for the item they lost or broke they will not reimburse you! How many of us have a receipt for every item we own? None. To make it worse they charged me for insurance I didn't ask for and still wouldn't cover the lost item.

Move size: Office Move Service cost: $890

I hired Two Men in a Truck of Calgary (this is a franchise) to move into my new home.  What a terrible experience.  I'm of the mindset that things can go wrong, accidents happen, and it's how you fix them that counts the most.  This was such a disappointing experience, and really sad that moving companies can treat people this way.
In my situation, they lost a drawer on my dresser/bedframe, the movers damaged a lamp so just decided to leave it behind, large unpacked pictures with glass were smashed, and a box of my grandmother's china was accidentally dropped from the truck and landed all over the street.
The office team responded to this, going back and forth with management, to assess these issues.  In response, they did build a new drawer to replace the one that went missing, over a three month period.  They also eventually offered to replace the lamp and picture frame, but offered amounts lower than I would even be able to use to buy a similar used version on kijiji.  In regards to the dishes, after several months of going back and forth they offered 10% of what they were actually worth (and I asked for.

Move size: 2 Bedroom Home Service cost: $900

OUR MISSION
”The mission of TWO MEN AND A TRUCK® is to continuously strive to exceed our customers' expectations in value and high standard of satisfaction.” Instead, what happened to us was the ”Move from Hell”!

This past August, we contracted with the Shakopee, MN office of Two Men and a Truck to do our short distance move. Our problems began when only two people arrived despite the fact that we were promised 3 people due to the fact that we had some very heavy furniture.

The movers that were sent were very friendly but incredibly careless. As many movers do, they loaded some of our items in large cardboard boxes on a dolly to get them to the truck. The problem was that they paid no attention to the way things were thrown into these boxes – piling heavy items on top of lighter breakable ones. They kept assuring us that things were safe but as we found out after getting our things delivered, this was not the case.

When our property arrived at our new home, we discovered the following. A damaged antique lamp, a broken lamp, a very expensive lampshade with a deep crease in it, bent piece on another lamp, gouges and scrapes on numerous pieces of wooden furniture, a large chip out of the corner of a desk, a rip in the fabric of a dining room bench, a large tear in the bottom of our newer expensive mattress, and a number of other small issues too numerous to mention.

Next came the 4-month ordeal of trying to get things fixed through this company. In most cases they were able to find a repair person to do a reasonably good job. Our king-sized bed is no longer under warranty because they gouged holes in the mattress. The repair person cut a lousy paper-like cloth and glued it saying that was the best they would do. When it came to the bench mentioned above, we had to send it back twice. First, they patched the once pristine fabric-not acceptable. next when it was returned, it appeared the fabric had been attached to the wooden structure as if by a 5-year-old. The fabric was loosely attached to the frame and the corners stuck out in all sorts of directions. The third time it was fixed, the bench was delivered by Andrew, the store manager, who said the work had been done by professionals. The corners stuck out like noses; the fabric could be pulled away from the corners as they were so loose. There also were two small holes in the fabric. When we pointed the situation out to Andrew, he refused to even look at the bench and made the comment that they are just movers, not scientists. He became quite intransigent when we tried to get him to help and basically told us – too bad. “Some people just can’t be pleased.” (We had accepted all other repairs)

This company’s movers seem to get pretty good reviews overall, but in our case, they were apparently very poorly trained and careless as well. Further, the manager was unwilling to make sure that things were right before dismissing us. If I could give them a rating of less than 1 star, I would have done so.

So much for their Mission Statement.

Move size: 2 Bedroom Home Service cost: $1600

My move occurred in November 2019 and it was one of the worst moves ever. I have moved around the country with no issues but somehow going :40 minutes away seemed too much for this company. It started with the team leader who started grumbling because we had them do some packing. The packing was haphazard and because of that we wound up with many items broken. Then as they started delivering items to our new home they didn't have any more mats and didn't have any padding for the for the banisters or doors. This lead to lots of knicks, scrapes, and scratches to the trim, doors and drywall as well as dirty white carpeting. FYI- the home had been freshly painted and carpets cleaned before we moved in.

Then when they were bringing in a large armoire that was purchased for $4000. They broke the foot off and now we have rigged up so it won't fall over. In order to get the armoire in the house, they took the garage man door off. When they were going back to the old house for another load they propped it up. Of course they forgot it was propped up and the door slammed on the ground. Putting a gouge in the wood floors and completely damaging the door lockset beyond repair.

In addition, they randomly left things out on the back patio without telling us in the middle of winter, left about 10% of our household items at the old house, threw anything they delivered later in the evening randomly into the garage and started to get a very "who cares" attitude late in the day.

To top it off they broke my 11 year old daughter's snow globe without telling us. I found out about it when I found broken glass from it on a bookshelf & in the carpet. The snow globe was no where in sight. So later that night I was lucky enough to clean up broken glass & explain to my daughter how the snow globe, which was a present from her grandmother, was now broken.

Worst of all was Justin, their million dollar sales club winner, who completely underestimated the job. This added to the stress of his workers because they had a very long day and added to the stress of my family who had to get a young girl to school in the morning. Then as they are telling us that we owe them additional $1546.18 at 10 PM at night they pull out the scare tactics. The entire crew stood around my husband in the kitchen as he discussed with Mike the increase in our bill. Mike would not leave until we put the entire amount on our credit card. He said to call Brandon, the manager to have him reduce the bill the next day. Of course, Brandon refused to reduce the bill and was very rude.

So all in all we got to pay more for a million dollar sales person to underestimate our job, for the crew to show up without the proper equipment, for items to be damaged, our home to be damaged, to listen to infighting of the crew on how best to move items, inefficient use of manpower & trucks and then to be intimidated in our own house. Though we did agree to pay them for some additional time for packing, they decided what was fair for the damages and just credited it back to card without our agreement. It wasn't nearly enough for the damages that were caused and headaches they caused. Funny part is we paid more for their terrible service than we would've paid for the full service movers we were going to go with. And just to be decent people we fed the crew & even tipped them because we felt they were put in a no win situation.

Don't be fooled by their low estimates, and their catchy slogan about "treating you like they would treat their own grandmother". I wouldn't treat my worst enemy this poorly!!

Move size: 4 Bedroom Home Service cost: $5366

I discovered after the moving crew left that my dryer pedestal would not stay shut and my sleep number bed was not working properly.

I e-mailed the salesman asking if they would pay to have both items fixed. After three e-mails, I never received a reply. I called the appliance company where I bought the pedestal and was told it would cost around $250.00 to fix because of the service call charge. Two Men and a Truck said they would cover any damages up to a certain dollar amount. I got the part myself from the appliance company where I bought the pedestal for $30.00 and I was able to replace it after a struggle since I am not mechanically inclined.

I googled my sleep number bed to find out how to put it together properly so I took the sleep number bed apart and re-assembled it. It is a split king where each side of the head raise independently and the feet raise together (this function was not working). When I took it apart the one air baffle was upside down, the foam that splits the two sides was under the one air baffle so there was a lump. I did get the bed back together and it is now working properly.

I paid a lot of money to have Two Men and Truck move me and am very disappointed that they don't stand behind thier statement that they would fix any damages. I am very thankful they did not screw up my 70 inch OLED LG TV!

The crew was good but the customer service before and after sucks!! I had to move my move date because when I called to confirm the first date the gave me which was in the middle of the week as I was told it is cheaper, the salesman made the comment they could move me that day but they were really booked. With that comment I did not feel like they would take the time to move me properly so I moved to a Saturday but told the Salesman I wanted the same rate which he did give me. After the move, I never got a response to the three e-mails regarding my damages I sent.

I would not recommend Two Men and a Truck just because of the customer service before and after the move!

Move size: 3 Bedroom Home Service cost: $2376

The guys showed up On time and started loading the truck. 1/3 into the move one mover called the home office and told them that there was cat feces on the lid of one of the boxes. The next thing I see is the boys unloading the truck in my driveway. I called the office to advise them what they saw was paint from my roommate. I scratched the paint and ate it. It was paint. They still continued unloading the truck. They did However credit my 100 deposit.ButIwascharge a holdover fee by my landlord Which was more Than 10 times the amount of the move. Have a back up plan if you use them.

Move size: 3 Bedroom Home Service cost: $100

My wife and i moved from Northern NJ to Cincinnati and cannot say enough good things about our move. We got a good price but I was so scared after reading negative reviews about this company and ours was NOT an easy move - a lot of stuff, some heavy awkward furniture and a lot of stairs at the Cincinnati house.

Our movers - Alex P. and Kerry from the Holland, MI franchise did a fantastic job packing the truck and got in much more than i thought they would be able to. By the end of the unload, they were sweating and huffing up a storm but they never complained once the entire time. There was some minor damage on some furniture which i expected (cheap Ikea particle board stuff) but everything came through much better than i thought and some things that i was pretty sure were going to get broken came through without a scratch.

I realize that a lot of it is the luck of the draw as far as what movers you get and there are probably guys who work for this company that don't do a great job - as with every moving company, but i can't say enough good things about these two men.

I should also add that i used this same company a couple years ago for a small short-distance move (about 20 minutes away) and also had a great experience with those movers as well.

Move size: 3 Bedroom Home Service cost: $5000

I used Two Men and a Truck In Lexington, Kentucky. The entire move was a nightmare. They charged me $2500 for two days when it should have only taken one day.

They broke 3 pieces. My move was May 17, 2021 and still have not had two of the pieces repaired. They broke an old antique stained glass window that I paid $450. They gave me $150 and thought they were going to keep it! I never cashed the $150 and they will not give me the window back. They also broke the glass to my patio table. This was 2.5 months ago and I haven’t been able to use the patio table all summer. They are negligent and do not stand up to their word. The entire move was a nightmare. Obviously I’m going to have to sue them. It will be worth the money.

I have spread the review on their Facebook and my Facebook account. Never use them. Use Wildcat Movers in Lexington, Kentucky.

Move size: 3 Bedroom Home Service cost: $2500

I used Two men and a Truck in Macomb Township for 2 moves. 10/29/2021 and 11/06/2021. The second move was a nightmare. The movers arrived late. They took a break every chance they got. They did not have tools to assemble 2 queen size beds and put furniture together. They tracked dirt on the new carpet that was installed in my apartment, they also scraped paint off the bannisters and they damaged the paint on the bedroom dresser.

The movers placed boxes in the garage instead of placing them in the area's that I requested and not to mention it was a total of 8 hours to complete the job!

After a couple of days I realized I was missing a glass table and my canopy for my bed was left storage unit. My things were recovered but now a month later I am still waiting for my claims to be addressed. I have not been compensated and have sent pictures and having conversations with Mgt but they haven't resolved any of my issues at this time.

Just recently my dining room glass table cracked in half and I sent pictures to Mgt and they implied that I broke my own table. I was speechless. I have spent over 3000.00 and I can't get any customer satisfaction.

Do Not Use This Company!

Management does not take responsibility and make excuses for their workers! Very Unprofessional.....

Move size: 2 Bedroom Home Service cost: $3600

I recently hired Two men and a truck in July 2020. The two men were friendly but they were a bit slow from moving me out of my apartment. That was except by me as long as they were doing a good job. The same day I received a phone call from two men and a truck company asking me about my move, my response was it went smooth. A few days after I moved in I realize that eight of my ten glass shelves that I packed previously and had in my storage where shattered and broken. The movers dropped them that was obvious and did not tell me. I called the moving company One week later to report this incident.. In The returned email I was told should have reported this incident when I spoke to The person who called me on the same day the movers moved me in “really”. This moving company said they are not responsible because I did not report it immediately. What moving company in their right thoughts would think someone who just move into their new space would have everything completed and set up according to their timeline. I called the Moving Company and was connected with another administrator she listen to my anger not only for my property being damaged but from a worker who emailed me back telling me it wasn’t the company‘s responsibility. When I call them back because I did not hear back from this company as I was promised with the result. I was told the company wasn’t reliable.They only give you a certain amount of days. But when it comes down to this company they just want to fill their pockets regardless of their mission statement, it’s not about helping others is about helping their own self and their pockets regardless. Even if this company does not agree with my review You know they will never agree with it when you are telling the truth by a dissatisfied customer. I paid them over $1600 for moving and it was hard for them to replace my glass which cost me approximately $150 to replace. I will never use them again.

Move size: 2 Bedroom Home Service cost: $1600

To start - I only had 7 items these movers had to move. They did not completely wrap all my furniture and was asking me for supplies (tape and scissors). Movers damaged my furniture, my walls, and my hardwood floors. Customer service is unresponsive and unwilling to work with you regarding any damage claim. Charged for time that was not used. Also, I asked a mover to take a part a piece of furniture, was disregarded, and it was hauled over my balcony when I live on the second floor. Very unprofessional and still makes my head spin. Would not recommend them!!!

Move size: Partial Move Service cost: $860

Worst moving company I’ve ever dealt with: 6 houses and 4 states. They do not come out to your home to look at what they will be moving they just give you an inaccurate estimate. The guys moving you inform you to tip them and feed them and tell them when to take a break. They left a whole pack of cigarette butts, portion of burger and fries on my freshly graveled driveway. If they didn’t want to pack something they would toss it in the closet as if I wasn’t going to vacuum or confirm all items were packed. After forgetting to deliver all our storage that was supposed to be separated from everyone else’s, they had to come all the way back to OK to bring what they thought was the rest: 3 very large tv’s, 20’ extension ladder, half master closet, almost everything in the kitchen. Yes they brought other people’s items mixed with ours. There are many lost and broken items. After almost 2 months of me sending weekly emails requesting status on repairs/replacement they found a company to repair some things and they gave a 5+ months until they can get to ours. No response from management. My inventory list was blank and I didn’t receive it until the 1st delivery. They didn’t use the mattress bags that they had me pay for. They don’t box tv’s. GM couldn’t care less. Save yourself the lost and broken property and stress. Stay away from this company.

Move size: 4 Bedroom Home Service cost: $14000

Moving, always a stressful event. I used TMAT in 2005 and was so impressed by their service, I hired them again in 2024 for a 1 bedroom condo move from IL to WI costing $3300. Unfortunately, it was not the same experience. They did not wrap the furniture. All my wood furniture, book cases, desk, chair legs are deeply scratch to point wood marker or fill does not hide the damage. A few boxes were crushed resulting in broken dishes and irreplacable items, and a box went missing. TMAT has a Quality Control team to assist with damage, however, you must have original receipts for all items damaged for any reimbursement. Who keeps receipts on gifts and furniture purchased a few years ago. So needless to say, no reimbursement nor a phone call to make amends. I cannot recommend TWO MEN AND A TRUCK.

Move size: 1 Bedroom Home Service cost: $3000

It began with scheduling the move. Was told by CSR twice on conference call with my sister that payment did not have to be made until following day after move was complete in case of different payment methods, etc. Movers said they had to be paid before they could leave! I heard two broken items happen while I was in the next room. Couldn't tell what first item was, and he couldn't describe it to me. Second item was a precious piece that my deceased aunt made for her sister, my deceased Mom. Third time, I was standing right in front of him when he dropped a boxed labeled glass. I told him I heard something break, he said he didn't! I said what was it? He said why don't you open it and see! It was a casserole dish with a lid. I took a picture this time, so did they. Then I go outside, they are all 3 sitting in the truck. Once they noticed I was out there one advised me that they were calling their supervisor to bring them some gloves! So that was 30 plus minutes on my time. At this time per reservations, first stop was to be at my new place, then my storage unit. Once supervisor toured the items that were to be moved to storage, he told them to go to storage first in case there wasn't enough room to put everything in there. Now items already in the truck have to be moved around on my time to accommodate change in stops. Going forward, finish at storage and ask driver is he sure he knows where to go, and claims he does. In short, they got lost for an hour! I reported it to office so they could find them. Finally, while moving items upstairs we watched out the window as one of my boxes rolled down the stairs and a neighbor picked it up and handed it back to him. He placed it on bottom stair railing and left it to bring it up last. I asked him what had been broken and said he didn't know. I told him we saw what happened. He commented that it always happens. Ended up being two, printed on, coffee cups broken. I asked if he wanted to take a picture because I was going to put a claim on it, he said, no, that they don't take pictures. They ended up putting glass shelves in the trunk of my car because he said didn't have the wall space to put anymore glass items in the truck. So, they didn't complete the move. Rewind to payment instructions. I called the office to explain what we were told regarding when payment was due to the office manager. She repeatedly stated she didn't know why we were told that, and that it was incorrect. I also had to get her to reduce charges due to time charged to us for 1 hour being lost, and 30 minutes waiting on supervisor to bring gloves. The movers were clumsy, careless, contradictive, unaccountable, filled with plausible deniability, while hurrying and dragging their feet all at the same time! This was a local move and ended up being a 6- and 1/2-hour ordeal! Manager not very cooperative, and CSR not very knowledgeable about policy and procedure where she is employed. DO NOT USE THIS COMPANY!!! At least this location.

Move size: 2 Bedroom Home Service cost: $1200

This was the Worst Experience in Moving that I EVER Had. I had used a Van Line before and was going to this time with the same company..but two men and a truck seemed to be cheaper and made themselves SOUND so Desirealbe. WRONG. They were due to arrive at 7:30 am the next morning..only to show up after 9:30 due to one of the men Over Slept. They filled there truck Half full and said they would be back the next morning to finish..and that they were sure that the rest would go..On there late return AGAIN 10am ..they said they were over Weight and that they would have to get a UHAUL for the rest of my items to be MOVED and that is why they were late. I was sooooooo upset and now the price had gone WAY over the amount. I Can Not Begin to tell you about all the damage items before they even left my home..and when they arrived to my finial point of distation more Items were either broken or MISSING. They had a total of 3 men unloading the 2 trucks..One of the men was only caring very light and hardly nothing items in the home..the other guy was on the phone constantly..once in a while he would get a burst of energy and work for a hour and back to being on the phone or smoking which they all did constantly..the only guy that truly unloaded the truck did ALL THE LABOR. Should of Stuck with Allied..they moved a car and many antiquities..packed it all and went way beyond there call of duty to make me happy. NOT ONE THING arrived DAMAGED. LESSON TO LEARN>>>RESEARCH..MORE about TWO MEN AND A TRUCK. I sent them an EMAIL and NO REPLY. Horrible Company. Oh..The best thing was one of the guys had 3 years exp. the other a year ..and the last guy whom worked the hardest had over 10 years exp. Funny that the two who did NOTHING..kept telling me How EXPERIENCE they are..What a Laugh..when a 60 yr old women has to get in there truck to reorganize there packing..pack most of the stuff..and constantly stay on them on about the fragile items go on top..can not begin to tell you how many times the fragile items where on the bottom of the hand truck. 1 week later and I am still UPSET over this Horrible Nightmare of Moving..  It ended up costing me $6,400.00..Should of used a VAN LINE.. Also I was charged for boxes that were not used.

Service cost: $6000