Trinity Relocation Group

They were great and very careful and respectful and quick. They wrapped all of our furniture carefully using blankets & wraps and packed our clothing into wardrobe boxes that they provided for free. The call/reservation team was great as well, they answered all my questions and provided the necessary details. They informed me about all of the charges and I didn't pay any extra hidden charges. I highly recommend Trinity Relocation Group and will definitely call them in the future if I move again.

Move size: 2 Bedroom Home Service cost: $4866

If I could leave a negative rating, that is what this company would get. I used them on 2 moves about a week apart.

The first Mover showed up very late and immediately told me that the pricing is wrong and should be about double what we were quoted. Since the Florida office was closed, the mover loaded the furniture anyway and no price increase.

2nd move, they showed up around 9am with a truck about 2/3rd full. The did the same thing, insisted the load was double the price.

This time, they did reach the Florida broker.

She basically said I didn't tell the salesperson what I was moving. She said she had it on tape. I said get it. "Oh, that would take a couple days" so I was given two choices: eith er cancel and lose my monies paid to Trinity (1342.00) and no move or I come up with another 1200 for them to load the furniture.

In the meantime, I did much better research.

Who'd have thought a .org could be bought (consumervoice.org - rating of 9.7 - but somewhere they tell you that they accept advertising and can select omit reviews).

ConsumerAdvocate.org - gave top rating and also they share a virus (my virus scan caught it).

122 reported cases on the Better Business Bureau. Most of them had the same problem. The company bids low to get your business but it's not an accurate bid. Also known as a bate and switch.

These guys are brokers, not movers. They are in business to get the sale and subcontract out the actual work. That is why they demand their 1/3 up front.

Also note. They load the truck, go to a centralized location and unload your belongings. Then they wait till they can find a load headed to your destination. Read the fine print, this can take TONS of time.

Did I mention they don't answer the phone once they get your business? You get inaccurate time frames for pickup / delivery where you have to constantly to call and get time frame.

DON'T GO WITH THIS COMPANY. They are the worst outfit I've ever dealt with. My bid went from 2800 to 4000. Just like that.

Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Move size: 1 Bedroom Home Service cost: $4000

If I could rate it 0 starts I would. I paid thousands of dollars for this move just for all of my things not to be taken. After that the customer service representative hangs up on me when I notify her I would like to file a complaint. I then get a call back from the customer service manager Caleb Tyson. Who tells me it will cost more money although the items that were left were already on my itemized moving list! After asking him questions he clearly cannot answer, he tells me he refuses to answer and he hangs up on me. DON’T DO IT! Save your time, money, and frustrations!

Move size: 1 Bedroom Home Service cost: $2997

June 2022. Move from CO to MA. One bedroom apartment. Was told they bill by weight and since she (I was arranging a move for my daughter) had roughly 1000lbs we had "wiggle-room" because they have a 2000lb minimum. The actual mover got to the home on the scheduled day, and I was told that Trinity Relocation is the broker and had no business telling me they billed by weight because billing is done by space. $1000 price increase. We certainly would've packed differently had that been made known to me. So, having no choice but to have them do the pick-up to stay on schedule, I had them do their job then I called Trinity to ask why. I spoke with Caleb who swore up and down that nobody would ever tell me billing was done by weight, but he would absolutely listen to my phone calls (I was told the story about billing by weight TWICE in two different calls) and he would get back to me and make things right. 4 days pass and no reply. So, I call and speak to a man named Jack. Jack tells me he thinks I got confused because I got a few other quotes, and I must be mistaken. He assured me he would listen to the calls as well, even send them to me as well, and get back to me. 6 days later and still no response. Today, I called looking for an explanation and what I got was an attitude problem and a "you will never hear those calls and I'm too busy to deal with this and you absolutely can't speak to Jack". What I think is either the original person, Shane, did indeed misinform me and they don't want to refund me anything or they do this bait and switch to rip people off. So, I'm out $1000 and apparently, according to the actual moving company, this is common practice with them. Please beware and don't get ripped of like I did! Had I checked reviews more closely I would've seen all the negative comments and how so many people got taken. How are they still in business????

Move size: 1 Bedroom Home Service cost: $3700