Trinity Relocation Group

I do not recommend trinity at all.The day of the call to tell us what day they were coming to load up they called said they had mechanical issues if we could move back date we said yes. The next day no call I called them before 5 and was told it was canceled because of truck issue they did not offer up any solutions to the problem for us just thanks and bye. They sound professional but they are brokers in other words middle man who don’t really care one bit. Because of it being so close to time to move unable to get a reputable company. I would trust anything they say get a van lines company. If I could zero stars I would.

Move size: 1 Bedroom Home Service cost: $3000

These guys are the classic bait and switch con job. The amazing salesman is a suave smooth talker and has the hook about their amazing company and why not to pay attention to the angry folks leaving negative reviews ... Dylan(salesman) is absolutely AMAZING...I bought in... hook, line and sinker. I was then passed off to Bruce... wow! Guessing I’m NOT one in a million to the disrespect, verbal abuse and con job that he presents. Bruce puts me ( obviously stressed and emotional with the move anyway) through so much turmoil, doubling my price, saying basically it is what it is, and threatening to hang up and block me if I question his pricing. I AGREE because obviously I have already signed a contract with Trinity. Not a way out at that point ...That was literally the last I EVER heard from ANYONE in the company. Not a call to ask if the movers contacted me, how the move was... even who the movers would be... NEVER heard from ANYONE again. I paid double what I should have to be spoken down to, verbally manhandled and royally ripped off. PLEASE PLEASE call a local mover, even if you pay more than you think you should... you won’t pay double for NOTHING.. no help, no security and all the ‘promises-and song ‘n dance never amounting to anything. BUYER BE WARE

Move size: 3 Bedroom Home Service cost: $10200

Just know that these guys will say anything to get the sale (most of our stuff arrives in five days!) and then pawn off your shipment to the lowest bidder. The company they contracted my shipment to (Ortiz Services LLC) is probably the most poorly run organization I've ever had the misfortune of coming into contact with. I told Trinity I wanted the full coverage and not the substandard (.60 cents/pound aka $10K tv that weighs 10 lbs if broken is $6 back) coverage. That request wasn't reflected or addressed when the movers showed up. When the movers arrived, Trinity wiped their hands clean, "sir, you need 72 hours to inform them/us about desire for insurance." which is totally untrue (https://www.fmcsa.dot.gov/protect-your-move/valuation-insurance see the part that says "released value insurance" refusal to sign AUTOMATICALLY reverts to full value... but you have to accept the price add on). Both Ortiz/Trinity kept telling me the "72 hour lie" until after an hour on the phone and a call to the DOT to file a complaint... they connected me with a customer service rep who quoted me an additional $6K, yes - $6K, on an estimated $3K move. Absurd, but I had proven my point. I wanted them to admit that they HAD to provide the option and not lean on some arbitrary 72 hour window to force you to sign the released value. Sounds kind of fraudulent to me... I haven't received my goods and don't expect to for another month. They are nice enough on the phone (actually very nice), but they hire garbage companies (mine literally answers the phone with "moving" and that's it... could that sound any sketchier? It sounds like they sell stolen organs on the black market) and wash their hands clean of you at that point. Take my advice, go direct and pay more to have a REAL company come give you an estimate and have a REAL company move your stuff. Better yet, rent a uhaul and tour our beautiful United States on the way to your next destination. I wish I had. These guys ain't it, chief. And I'll be on every website letting the good people know the truth until my stuff eventually arrives (with stolen kidneys!). Also, check out the positive reviews and responses. Seem similar in prose/syntax? Questionable.... Cheers and God speed.

Move size: 2 Bedroom Home Service cost: $4000

Stay away from this shameful, despicable, uncredible and dishonest operation. Trinity Relocation Group ( a broker for movers) is completely dishonest and uncaring and is only interested in the sale. Shamefully, they posited themselves on their website and with their name using (since removed) religious language, shame on them!

To the owner: I was told his name is Brian Fox. Please DO NOT respond to my post unless you are prepared to make good on the original estimate which I so carefully detailed with Brian when the sale was made. How awful to put the movers in such an awkward position when they show up to complete the service. What about individuals on a strict and detailed budget?

Almost of the reviews basically say the same thing. The customer felt ripped off. However, I will give a plug to the moving company ALL-POINTS MOVING, please contact them directly and spare your self the anger. I take full responsibility for not researching more carefully during a stressful period. I was eager to get the move booked anticipating that summer is a busy season.

• Brian, a slick salesperson, abruptly removed my move from the schedule when I did not deposit quickly enough as was tirelessly working remotely from home during the pandemic.

• I moved from a 1 bedroom in NYC only boxes, an office chair and large mirror (which was subsequently removed at the last minute). No large furniture.

• Was told at the time of the SALE was that I had a lot of “wiggle room” with such a small move and they work with NYC buildings all the time.

• Was quoted $1652.74. actually paid $3522.85, $1870.00 above the quote.

• I tipped generously on pick-up and delivery. The movers deserve it.

• Periodically from the time that I booked the move with Brian, I reached out a few times and emails went unanswered, except for one.

• I called Customer Service and explained I did not want any surprises and was assured there would not be and to have a money order for 1/3 of the cost prepared which I did. The move was calculated in thirds deposit, pick-up, delivery.

• Prior to the move I was in Florida where they are based and drove to a non-existent office. I wanted to go over and last details. When I arrived at their address, I did not see any office, so I called and spoke to Daniel who kept putting me on hold. They would not allow me in using COVID as an excuse. Florida is a state where everything has been open for months.

• 3 movers showed on moving day and I was immediately told there would be a $500.00 long carry fee, this was never explained/reviewed during the SALE. I was only told how familiar they are with NYC apartment buildings.

• Was also immediately told by the lead mover that the move was going to cost more.

• The movers were through in under 1 hour. Only 2 at a time worked since one watched the truck.

• After much back-and forth with the ALL-POINTS Moving company, they agreed to take a personal check. They would not take AMEX.

• I called Trinity’s customer service immediately as this was unfolding and one agent (did not get her name) hung up on my husband.

• I called back and went through sales to get to customer service. A woman named Sadie was helpful and patient and told me she would review the tapes since all calls are recorded. I followed up with an email and got no response.

• I called again and spoke to Caleb, he was snide and rude. It was apparent from our discussion that my emails were read. I requested at least a refund for the $500.00. I asked again about the tapes and was not given a response.

• I have since emailed 3 requests to listen to the sales and customer service calls, my emails have been completely ignored and unanswered.

Stay away from these thieves!! This operation preys on people during a stressful time. They take advantage and place the movers in a terrible situation, how sinful.

Move size: 1 Bedroom Home Service cost: $3522

One star is generous. Trinity is not a moving company They are broker who subs out your move to moving companies who then hire another company that drives the truck so there is no accountability if something goes wrong. To be fair I had a complicated move, an apartment and 2 storage units being moved across country but they assured me that they do that sort of thing all the time. The agent who I spoke with Neil Greco told me that he is one of the managers and not just a sales person which made me feel more confident. Neil gave me a quote for $10,800 told me that this amount was binding not to exceed. Well, my move did exceed that, it came out to $16,500. The mover , Top Notch movers out of Hackensack New Jersey told me that it was more because the broker Trinity underestimated the amount of stuff that we had, fair enough- I would be willing to pay more but it seemed excessive. To add insult to injury at least 2 of our boxes are still missing , 6 weeks after our move. The mover, top notch, told me that it’s impossible for something to be missing that my stuff never went to a warehouse that it went straight to the truck. 2 other people’s stuff shared the same semi truck- the company that operated the truck is Haul Ways moving, but the mover assured me that the other families didn’t get my stuff.

Email to Neil Greco at Trinity delineating all these issues went unanswered and telephone calls to him always go straight to voicemail.

My advice:Hire an actual moving company who operates their own trucks and has their own drivers and is solely responsible. Stay away from Trinity.

Move size: 3 Bedroom Home Service cost: $16500

I've been close to tears all day. I booked TRG in May 2021 for a move from Minneapolis to Boston July 23rd to August 1st. We paid our deposit, picked up the cashier's checks for pick-up and delivery as instructed and confirmed our final pack list by email. Then as the days grew closer to our pick-up, there was silence from TRG and when I called, no one picked up and no one returned my messages. Finally they told us today they cancelled us. No explanation except there just aren't enough trucks. Some of you may recall the Seinfeld skit where he says, "See you know how to Take a reservation, you just don't know how to Hold a reservation...and isn't that the Most Important Part!" We are now in a crisis, struggling to figure out how to safely get from here to there. It is true in life that sometimes you cross paths with evil people. This company should not be allowed to ruin any other lives.

Move size: 1 Bedroom Home Service cost: $2683

Do not for any reason work with this company.

We have been waiting on our items for over 7 weeks with no definite word from the moving company when it will be here (dates change with every update). Trinity will do nothing with the leverage they have as the broker.

With a family of six we have been living off of inflatable mattresses and fold down chairs.

Save yourself this heartache by going with another company. This is a nightmare for anyone with family to experience, and you will get no backing from Trinity once they are paid.

Move size: 3 Bedroom Home Service cost: $12500

1. This is not a moving company. Stop and read that again. This is not a moving company. They merely generate business and subcontract all work to third parties.

2. Weekends are obviously busy times for moving but there is NO ONE to call on Sundays when an issue arises. So, if your move is scheduled for a Sunday, you cannot call the company for an immediate solution.

3. I booked an uncomplicated move of some of my late mother’s furniture. When the movers arrived (wearing no masks!) they demanded $1,000 extra to move the same furniture for which I had received a written quote.

4. This is how it works: When they arrive, they tell you how much the move will “really” be based on the cubic footage but most people (including me) are not so adept at judging whether they’re being honest.

5. You are at the subcontractor’s mercy with whom you have no contract and no recourse. They tell you to call Trinity but Trinity has no one staffing their phones on Sundays.

6. You have to pay cash to the subcontractor—no paper trail of how much you’re actually giving them. And again, how are you supposed to know if the cubic footage is accurate? But don’t worry, I’m sure they report all cash income to the IRS.

7. Do not repeat my mistake! Don’t be fooled by a low quote—they have nothing to loose! Trinity gets its cut before your move and then - goodbye!

Move size: Partial Move Service cost: $2000

I moved from a 1 bedroom first floor apartment to a 1 bedroom apartment with an elevator. They charged me $4094.38. $1474.16 reservation, $1310.11 pick up and delivery. They told me to use money orders witch I bought. The movers that they recommended were terrible. They accepted the money orders when they picked up my furniture but would only accept cash at delivery. They also charged me $700 more. They also charged me $160 at delivery because it was more than 75 feet. I have moved more times I can count and I have never had such a terrible mess. I am considering reporting United Movers Transportation Services to IRS because of them insisting on cash. I was having trouble contacting the movers so I called Trinity. A women told me that since it was such a short trip that it should not take such a long time. She said she would locate the movers and call me back. She never did.

I did not need the hassle. I should have called a local mover.

The service from Trinity was terrible. They gave me three telephone numbers: one was disconnected, one I left a message that was never returned and the 888 331 7690 was the good number. You do not need this service.

Move size: Studio Service cost: $47094