Transit Moving Systems

My one star rating is generous. My belongings has to be stored for a few months, so the movers wrapped my leather couches and chairs in plastic in order to protect the leather. While in storage the furniture got wet, sealing the plastic to the leather. Apparently the contract says that they are not liable for water damage. Seriously.
Upon delivery to my final destination, the delivery driver threatened to take my things to storage if I did not pay in cash (money order or cashier's check would not do, which I had left because they scheduled delivery on the one day I told them it would be impossible for me to be home.). When I arrived home, I came home to beds that didn't belong to me, furniture that did not belong to me and dozens of broken boxes. When I called trying to return the furniture that didn't belong to me, they said that they were not responsible for returning furniture to the rightful owners. So now I have beds and heirloom pieces that some poor other family is missing. Maybe they have my piano bench and daughter's bedroom set? Upon filing a claim, it took daily calls and over 4 months to be able to get my claim reviewed. Adding insult to injury, the settlement amount maybe covered the items of one out of the dozen boxes that never arrived. I'm chalking this up to a painful lesson learned. Trying to minimize my moving cost, ended up a very expensive proposition.

Move size: 3 Bedroom Home Service cost: $8000

Transit Moving Systems has been nothing short of a moving nightmare for me and my wife. When we first approached them - the sales person, Mark Nash, was responsive to phone calls, friendly, and made me feel like I could trust him and his company to move my belongings. However, when things went wrong - and by wrong - they went really wrong - Mark has been MIA. On the way to our new home the truck carrying our life's belongings hit a deer and fell over on it's side. Thankfully, the driver was okay but we can't say the same for our belongings. All of our furniture, including dining room table, beds, desks, and precious family heirlooms were destroyed. Not only were they destroyed - but rather than calling us immediately to let us know - we had to call THEM 2 days after our belongings had not arrived to find out that the truck had been in an accident and our belongings were destroyed! Major mistake on their part number one. Number two - Mark Nash - the friendly guy who always returned my phone calls and was so helpful- will now not give me the time of day - I have called him multiple times, leaving voice mails with no return calls!! Number three - when speaking with a woman who worked in the office trying to sort out this mess she became angry at me and accused me of not even caring about how the driver was - which was so unprofessional I couldn't believe it. FOUR - I have yet to receive the necessary paperwork so that I file a claim with the insurance company - It's been two and a half weeks!! We can't afford to just go buy new stuff- so now we have no furniture and a totally non-responsive, un-caring company that could care less about the mess they have created our of our lives. I would caution everyone to steer clear of this business if you care about your belongings. Yes, accidents happen - but how a company cares for you after they have gotten their money says a lot about who they are - and they are not a good company. They do not care. They do not wish to be bothered by something that is their responsibility.

Move size: 3 Bedroom Home Service cost: $4000

No matter how many times I called them to make correction or update the inventory list of items we want to move from Houston, TX to Renton, WA. For example: I said we have a full king bed set with headset, baseboard, nightstand..and 3 queen beds with headset, baseboard box springs..They always wrote down 3 twin/queen beds. I asked them why he put like that. The guy, Jimmy, said that doesn’t worry the mover will understand, and the cubic foot was calculating to include the whole queen bed set. The list go on and on with missed note on the estimate inventory. I though the guy is honest and do the right estimate around 950 cubic feet for whole house of 4 bed rooms. We packed everything in approximate 50 home depot medium size moving boxes. Jimmy said the measure of the box is considered small 18"x18"x16". They promised to have moving truck to get my stuffs on Dec 26th. Surprise?? They called around 1pm on the day they supposed to pick up out stuffs, and said the truck was in an accident and cannot come to move my stuffs. The excuse sounds so familiar! The next day the movers show up. They really send a scam artist to our house. The first thing he did was run up to my bedroom and said they could not move these box springs. The paper only showed queen beds and no box springs. I was so mad and tried to call Jimmy. He was hiding for 2 hours from the phone. He was talking to the mover in Middle East language I guessed?? I thread them by saying I want to cancel the whole move. They can start unwrap the furniture. The crook added almost 400 cubic ft to the original estimate. I have to fly out to Seattle the next day. I cannot find new mover to move my stuffs and delay my flight. The guy gave me new quote of $5800. The original is under $3500. The whooping of $2300 was added to the original quote. I told them I will not do if it's over $5300. They finally do it for $5300. They damaged 2 of my value decorative items. I just don't want to waste time to claim for them. They carried and moved our boxes upside down or they flipped them in whatever position they felt like it. It's unbelievable and bunch of unprofessional crooks try to rip of people. I would rather rent a unpack 23 ft container. They give 2 days to load and another 3 days to unload them. We can hide a Prof Mover to move our stuffs. We can control exactly how much we want to move and it will much cheaper than get help for this crook.

Move size: 4+ Bedroom Home Service cost: $5300

The thought of moving my things from Galveston to Oakland Park weighed me down. I was weighed down by the thought of stress that will be involved in the packing and the long distance that the goods will have to transverse. I opened up to a colleague at work and she advised me to hire Transit Moving Systems. If not for her advice, I would have made a wrong decision. Transit Moving was engaged and the company did a great job for me. I must confess that I have not seen this type of customer-oriented service before. The Boxes were tapped well and no damages or broken items found over the destination. The moving trip was a success and I'm very happy after I have found Transit Moving Systems.

Move size: 3 Bedroom Home Service cost: $1900

I used Transit to move from Vancouver, WA to Louisville, KY. Good communication at first but once they had my stuff I had to harass and call multiple times to find out when I could expect my stuff for delivery. First I was told one date, then almost a week before I got a call from a person I could barely understand who said if I didn't meet him at my address he was going to leave and I would be charged more money. I left work and rushed over and received another call claiming that he could not get his truck into my complex? I've seen huge moving trucks moving folks in since I've lived her so not sure what his problem was but I had to rent a moving truck and meet him at a storage facility where my stuff was unloaded and I had to drive my stuff back to my new place and unload it. Multiple boxes were crushed and/or torn and my entertainment unit/table was completely cracked and the person who made the delivery could care less. Offered no apology for the run around or damage and basically said give me my cash and up to you to call whatever number you have and supposedly I could file a claim. I was so upset. I did not call..figured that's what I get for using a crappy company who pawns off your goods to some sketchy moving guy.
**HIRE AT YOUR OWN RISK**.

Move size: 2 Bedroom Home Service cost: $1800

STOP. ALL REVIEWS ARE FAKE. do a reverse google search on the profile’s photos and there boom copied straight from google. This is a fraud company, The price estimate will triple in price when all your stuff is packed. FRAUD REPORT THESE SCUMMY SCAMMERS TO THE FMCSA, (888) 368-7238 CALL IMMEDIATELY.  

Mike was the most unprofessional in this company who makes the biggest mistake!! bringing up the price of move on the day before the pick up and blame it on the computer mistake.

Also the movers are ex convicts with knife scars bullet wounds and tattoos. DO NOT DO BUSINESS WITH THESE SCAMMERS

They delivery whenever they are comfortable, regardless of what you have been told on the pick up date.

I received my furniture 2 weeks after all broken and damaged !!

This is a big fraud, the most horrible experience I have ever experienced in my life!!

Move size: 2 Bedroom Home Service cost: $61851

Unprofessional and dishonest. I was very explicit in my requirements for a move/moving company, it needed to be the same company from start to finish, uniformed/identifiable, professional, full service/white glove. Not at all what I got despite them having headquarters in Texas and Washington. I paid for a full pack and move, they sent movers who were not identifiable/uniformed, plain white truck with a white paper duct taped to the side of it that said "Transit Moving", and the movers were not prepared. They walked into my home and asked if they were to take everything, I confirmed 'yes, pack and move everything'; they looked at each other in agony and began throwing their items on my patio to begin packing. I asked several times if they needed to call for back up, they said no, instead ordered lunch and had 3-4 other guys meet them on the truck for over an hour. It took them 8 hours to pack and load my items for a 2 bd/2bath, I was promised 5 hours even when I questioned it the sales person assured me that I had nothing to worry about. I checked in with the sales person during all of this, and no response. After I sent him a picture of the truck that showed up, he finally replied, "call dispatch". Shortly after I received a text from an unknown number, threatening to remove the guys from the move if I "did not reply in 5 minutes to this text".

Fast forward to the delivery, not Transit Moving as promised, it was a guy also not uniformed or identifiable and from Century North. He showed up with 1 person to unload this 2 bd/2bath home, then while I was on the truck confirming my items another guy showed up from off the street in tshirt and jeans asking "Hey, did you call? I can help today for about two hours". A complete stranger, not employed with either companies to unload my belongings! The sheer disrespect. Then he refused to put together the items that were broken down claiming it was complicated, cursed at my husband in front of my child, told us that we were "shit out of luck, and expected too much from a moving company", and left a mess and items outside in the loading area resulting in a fine to us. Upon unpacking, which I am still getting through, many items were broken, and things not packed with any type of care or regard. DO NOT HIRE THIS COMPANY.

Move size: 2 Bedroom Home Service cost: $5173

My experience with the company has been horrible. Initial contacts were fine, but then insufficient staff and time were allocated to pack and load my things, resulting in significant damage. At the final destination, delivery driver was rude and things were literally dumped as he rushed to unload my property and get to next delivery. The company has been very unresponsive to complaints of loss and breakage and since I elected per weight liability coverage I have been told that the value of my actual losses are “irrelevant.” I did not realize that selecting that option absolved the company from any liability or attention to quality service, but apparently it does. My bike never arrived, an entire set of china was smashed, a valuable sewing machine was set in a box with no packing or protection. I am heartbroken.

Move size: 4+ Bedroom Home Service cost: $15000