Transit Moving Systems

WORST company I have ever worked with in my life!!! Buyer beware, do your homework, this company is out to steal your money.

My initial quote went from $6500 to $9500 thanks to the argumentative and abusive foreman they sent to our house. Everything became a battle about what they could pack and what they would not pack. At one point, the foreman threatened to take his crew leave the house after a couple of hours of work because I insisted that they follow the quote I had received from my sales rep. For that quote, I had told the rep that we would pack a few things, leave many furniture items, and then needed the company to do the rest. Obviously this was not communicated (or never is) because it quickly became a shell game to get as much money as possible from us.

Before leaving, the foreman started taking things OFF the truck and not packing things he said he would earlier in the day (such as our TV). I then learned that it would cost $8,000 more to finish the job--and that still might not be enough! To make matters worse, the foreman didn't give me one piece of paper that I had signed that day as part of the contract.

Our sales rep, who had been helpful until the packing crew arrived, quickly became useless, expecting us to pay more because I had forgotten to mention over $11,000(!!!!!) worth of cubic feet. When I asked for his manager, I was directed to a person, who after much discussion, and after I stated that we would pack the entire house in one night, stated he would cut the price from $5.03/cubic foot to $5.00/cubic foot. Needless to say, that didn't make a dent in the new price.

Thankfully a Penske dealer had a truck and a car platform, which we rented and loaded the next day. When I told the manager we no longer needed them to come back, I wanted money taken off of the final delivery price instead. He seemed about to take money off of the final delivery price, but stated that he had to get with another manager for approval. I never heard from him again, despite my repeated messages, and I definitely did not receive anything off the final delivery price.

The only silver lining (after reading the reviews of so many that suffered similarly) is that we received our things in a matter of days. However, even then Transit Moving found a way to twist the knife, calling us Sunday to state that if we did not have a cashier's check/money order for the final delivery, then our items would go in storage, costing us thousands of dollars more. Nevermind that we received the info of a Monday delivery on a Friday when we were on the road and the bank would barely be open for us to get the money on time Monday.

In short, Transit Moving is simply after your money, will give you a low ball quote that will never hold for long, and then will hold you over a barrel when you don't have time to hire another company.

BUYER BEWARE! If the quote sounds too good to be true--it is.

Move size: 4 Bedroom Home Service cost: $9500

Moving from CO to CA. Spent hours on the phone documenting all boxes, items, dimensions with out rep. Movers showed up in a 17 ft UHAUL truck, after we were promised a 27ft truck. Our estimate went from just over $5k to $8.5k. We had to pack out cars to the gills with everything that wouldn't fit in the small truck and throw away many things we meant to take with us because there was literally not room for a kleenex in our cars. Four days after our arrival in CA and NO ONE in this organization can even give us an update on when our things will leave CO. Every time we call, it's, "I'll have my supervisor call you asap!" Voicemail from a "dispatch operations manager" telling us no updates and that he's getting on a plane right now. Nothing. We have demanded contact information for supervisors. Nothing. AVOID THIS SCAM.

Move size: 2 Bedroom Home Service cost: $8520

BEWARE of Transit Moving Systems for state-to-state moves. They are taking on more orders than they can handle with a four truck fleet, and seem incapable and unwilling to communicate with customers about changes to pickup and delivery. Though our reservation was made two months prior to our move, after two weeks our items remain in a warehouse with no date offered to deliver them. The company clearly lacks the logistics to efficiently complete orders, regardless of the current moving industry situation. Our sales representative Sal Leyva made a great sales pitch with many promises that have since been broken, including unnecessary and misleading charges, exaggerated quick turnaround for delivery, and availability and reliability of customer service.

In April, we set our reservation for Friday June 11, 2021. We were told the company would pick up our items, which would be directly driven to our new home in a matter of days (pending daily driving limits for drivers). Two days prior to that date, Transit Moving Systems called to provide a four-hour time window for pickup. They did not show up the day of our reservation (and did not inform us they would not be coming until after the window), but came two days later. They then informed us they would be moving out items to a warehouse, as a truck was unavailable to deliver our items, but assured us the truck was enroute to pick up out items. After many calls over the next week asking for updates, we finally received a form email saying they did not know when they would be able to deliver our items and that it could be more than 25 business days.

Their reasoning for these delays was unpredictability in truck and labor availability. While we understand that the moving industry is busy, it does not excuse the lack of transparency and communication the company showed us. It does not excuse telling us one thing to get our reservation and then doing another with no warning or explanation.

The other key note is there poor billing process and conflict resolution. I was billed for 2,800 cubic feet, but at delivery my load only consumed 2,000 cubic feet, which means they overbilled me over $2,500 and they will not discuss the matter with me.

Report Card

Customer Service (F)

Issue: We have received two communications from the company regarding our case – one phone call to confirm our pickup window, and one form email almost three weeks later letting us know they expected a longer delivery delay. We have had to repeatedly contact the company for updates. The people who answer the phone do not seem to have any information and they will not transfer you to the dispatch department. Sal Leyva, our sales representative was helpful and reassuring until the process started going wrong, then was unwilling to provide updates or help resolve the billing issues.

Scheduling (F)

After the items were taken, we were told they would be moved to a warehouse instead of being delivered directly. Items are still sitting in a warehouse waiting on a truck.

Moving Crew (D) should be an F but the guys at pickup worked well.

Issue: Did a solid job physically loading, but have trouble accurately filling out paperwork. Added services that were not used and told us to call the customer service to update the estimate. Customer Service then told us that they would not remove the charges. The delivery was something special. The truck driver who had no affiliation with Transit Moving Systems showed up three weeks later without a professional moving crew. The driver spends the first two hour searching for more general labor on Craigslist.com. While the first group gave up and quit after two hours. When the next group came, they were careless, dropping boxes, scratching floors and over they had no respect for my home and belongings. The driver didn’t have any concern for safety risks involved in paying random people with no credentials or affiliations to your company entering my home and carelessly drop boxes, scratch floors and put holes in walls.

Communication (F)

Issues: It is hard to know who in the company to talk to about issues, as everyone we talk to doesn’t have the information and is unwilling to transfer to another person.

Reservation Process (B)

Issue: Reserving is very easy, though you have to be careful of what the rep isn’t saying. We felt we were very thorough in clarifying charges and scheduling, but there were still miscommunications. For example, although the company offers free furniture blankets, they failed to tell me that we will be charged for tapping the blankets (charge per roll, with an estimate of over 30 rolls). They also fail to clarify that washers, dryers and exercise equipment are considered bulky item, which will require additional crate fees,(blanket with a flat sheet of cardboard taped the front. We are not disputing these charges, but the sales representative should have been more transparent.

Move size: 4 Bedroom Home Service cost: $9468

My experience was everything I expected and more. The Transit Moving guys were on time, VERY friendly, and extremely professional. And amazingly quick. The cost was very reasonable and upfront. No hidden costs at all. They were in and out of my apt on the 4th floor in no time, even with taking apart my daughter's bed at no additional cost and shrink wrapping several furniture pieces. I hope I don't have to move for another four years, but when I do, I will be calling Transit Moving.

Move size: 2 Bedroom Home Service cost: $4395

Too pissed off to write full sentences. Getting word on the actual move day was like pulling teeth. When I finally heard, the day was two days earlier than my preferred date which I stressed to the rep we needed. Now I'm stuck in an empty apartment.

Movers arrived and started loading before foreman showed up. Once items were loaded he told us we were over our space estimate and refused to remove items. Was not informed of extra "wrapping"fee for dresser drawers and bookshelves. Dressers were misquoted as smaller chests of drawers. Was assured they are not a broker, but movers shirts did not have company logo on them. Was assured of door to door service, but now items will be unloaded, stored, reloaded and then delivered(probably broken). Called service rep when price change was sprung on us, told me he would call dispatch. Never heard back. Called several times, texted, no response. Price jumped $2000 even after removing items from original estimate. All around shady dealings with this company. I regret not just driving myself at this point. Would've been able to leave at desired time with no downtime without furniture. Stay far far far far away from these crooks

Move size: 2 Bedroom Home Service cost: $7474

We contacted Transit Moving Systems on 12/17/21 to quote our move. We received an initial estimate of our move of $5630.10. We then conducted a video call with the mover's representative, Jerry Reed, to conduct a video walkthrough of the house. Following the video walkthrough, we were provided a new quote of $6595.26. We agreed to the quote, signed the contract, and paid a $500 deposit. We were not provided the FMCSA rights and responsibility document at any point during the process. Also, we were promised a delivery date of 12/28/21 by the representative. We were never told that the items would not be shipped immediately, and the delivery window was 21 business days.

On moving day, the movers began packing our items and loading the truck.  We provided them a cashiers check of $3700.  After several hours, we were approached by the crew and told that the total would be increasing due to an increase in CF from the original estimate. We agreed to the new total of $8204. The movers then proceeded to load the remaining items on to the truck. At the completion of the load, they told us the CF had increased and presented a new order for $12K. We had to immediately depart for NC for our move and had no option to dispute the 50% increase in cost. We were told we had no choice but to sign the contract and that it would cost extra to unload if we disagreed. We were forced to sign under duress.

We contacted our rep and told them that we were forced to sign the 50% increase after the truck was loaded. They told us they would do nothing to alter the price. In addition, they told us our goods would not be delivered on the 28th as promised and they had no idea when they would be delivered.

We ultimately asked the movers to give us access to our goods so we could pursue another option for shipping. We were told that it would cost an additional $900 for access to our goods despite that we had paid $3700 in cashiers check and $500 in deposit for a total of $4200.

We did not understand how we could have incurred a total of $5200 in fees for moving our goods to their warehouse in Tacoma when we were originally quoted $5600 to move across the country. We asked for a detailed invoice for services rendered and the movers refused to provide. They told us that we had to pay $900 extra. We told them that we wanted to pursue arbitration for resolution and they also refused to provide us with their arbitration procedure. They are not responsive to our communications.

Move size: 3 Bedroom Home Service cost: $12000