Transit Moving Systems

I would say avoid this company at all cost, but from what I've read all moving companies are all pretty much the same. Expect to be victimized unless your employer or the military is paying for the move. As a single person moving from a 2-bedroom apartment in Washington to California, the cost went from $3000 to a final of $3500. Do not believe their lies about having a warehouse in your new town and they will store your goods there until you are ready. I was not prepared for the costs changing multiple times. That is, if I don't take in account my hotel costs while waiting for this company to deliver my belongings that never arrived on any of the dates I selected which they agreed to. When they tell you they offer 30 days of free storage, what that really means is that they don't offer free storage-they plan to deliver your belongings on day 27 or 28 EVEN THOUGH they will keep asking you on every call what day would you like us to deliver your belongings? The actual language is embedded in the contract according to a rude loud mouthed employee named Nicole. Its all honey and sugar until you are on the hook "Hon". If Zack happens to be the one planning your pickup in the Seattle area be aware that its ALL lies. When you finally get your belongings, any furniture WILL be scratched, broken or just plain missing. The packers and deliverers will speak little or no English which is not fair to them or you. They will take everything apart and lose pieces because they have no respect for you or your belongings. Accept it and you won't be disappointed. When delivering, TMS gets a 3rd party so there is complete deniability regarding the lies you've been told up to that point and damage you are about to see. They actually called me Saturday night around 9pm to tell me they would deliver Sunday afternoon. They will try to hold your things hostage at any and every opportunity. Who delivers furniture on Sunday? If you are not home, they threaten to store your belongings and charge you extra to retrieve it. Why that approach is different for them standing you up is really a ponder. They somehow lost my dining room table, only delivering the legs and glass inserts. What am I going to do with that? Nothing. Do yourself a favor and sell the things you do not want instead of letting these movers break it and charge you additional for the privilege. Don't bother notifying them in writing of your frustrations or concerns, they will not acknowledge the message or respond in any way. They appear to care even less for the hard working drivers/movers. It sure seemed to me that the fair employment laws, for some reason, did not apply to these workers. I do not recommend this company.

Move size: 2 Bedroom Home Service cost: $3500

What a nightmare of a company. BUYER BEWARE. If you go with this company, you will be dealing with the most UNPROFESSIONAL PEOPLE, LOSS of ITEMS, DELAY of ITEMS, and HIDDEN FEES. From my experience, I had one person moving my 1 bedroom apartment, which took 3.5 hours. I then didn't receive my items for 2.5 weeks. Once I finally got them, 3 things were damaged and 1 item lost. When I followed up on my lost item, there was no check in or follow up from the company. Instead, there was attitude from the staff and false promises that they would look into it. Unbelievable. To add, I was charged an additional $350 for a shuttle service that was not needed or even quoted. I was told this amount 12 hours before the movers arrived.

I have never worked with a worse company. The entire staff is completely rude and you will be overcharged because the sales people are incompetent. Please please please do not use this company. Go with any other company. Transit Moving Systems is the absolute worse.

Move size: 1 Bedroom Home Service cost: $2800

I have put in several bad reviews on this company I am sorry to say. I am still waiting for a 75.00 check it has been over an year. here is an email I received from them. She did not state which Monday we are talking about. I have an antique umbrella stand which they broke, missing silverware, glasses and other items which had been damaged. it has been over an year it about the principal now. I even signed a release back in october suppose to be for 45 days to hear from them. I never did I had to call. If you want to contact me at hiker98405@comcast.net

On December 27, 2019 at 3:11 PM longdistancedepartment.com wrote: Hello Barbara, Per our phone conversation earlier over the phone, I have forwarded your request to our billing department. A new check will be mailed out to you on Monday.

Move size: 2 Bedroom Home Service cost: $4000

Our inter-state move experience with Transit was our worst ever. By far. We and our belongings suffered threats, broken promises, disrespect and abuse It will take us years to get over the horrible experience we suffered using their "services." No care taken to protect floors. Extra added charges inconsistent with Contract. Damaged my brand new TV through neglectful handling. Brought the wrong things, left needed items. Could not understand, or disregarded, instruction/direction in English. Piled heaviest items on top on fragile items. Broke fragile items. Threatened to leave us stranded. Would not return texts, calls, emails at critical time. Demanded all payments up front in cash. Wow.

Move size: 4 Bedroom Home Service cost: $12000

DO NOT USE We are using these guys and when we were told that it would be here in a few days after pick up on the phone and that is not the case when I have called they are rude and not helpful, when they pick up the items they told my mom that she did not have to pay and then the office said it was wrong we needed to send payment they will not take payment over the phone or via electric wire just cashiers check very weird in this age where everyone takes CC payment. I ask for a supervisor would not transfer me to one. we now can't do nothing about it and have to wait to see when they feel like Delivering the items.. THEY TELL YOU SOMETHING OVER THE PHONE AND IN CONTRACT THEY PUT SOMETHING DIFFERENT. BARELY LEGAL BUT DEFIANTLY UNETHICAL.

Move size: Partial Move Service cost: $1200

Never having used a moving company before, I was very nervous about the whole transaction, especially when I was promised our things would not be stored in a warehouse, but they were. After waiting a few days, the goods were loaded and shipped. The driver was excellent about communication, and everything was delivered safe and sound at the quoted price. On both pick up and delivery, everyone was professional, polite, and efficient. I have recommended this company to a friend.

Move size: 1 Bedroom Home Service cost: $2200

This company is unethical and very unprofessional in their dealings with us. One of the biggest issues is that they tried to forge our initials on insurance form. We never agreed to the $.60 per pound. We said we wanted option one on the form. They had already crossed through option one when giving me the paper. I said no, I wanted option one and they said they added the cost of option one to the total. Here is a list of issues: 1. That the drivers and loading/unloading people work for Transit Moving Systems. They do not use contract labor. They are not a broker. The driver told us this was his first time working for them. The un-loaders told us they saw an ad to help on Craigslist. 2. They said they would reassemble what they disassembled. They refused to reassemble furniture they took apart. 3. The loading manager on the second day offered to take over $2k off the bill if we paid him $600 cash. Then when we said no, he said do you understand what I am offering. He said he is not questioned on what he writes down. We still said no. I wonder how many people have paid him. 3. When they did not finish on day 1 they said they would be back day 2 early in the morning to finish loading. They showed up at noon. Which kept us late in getting on the road ourselves. 4. They continually asked for more money. The loaders asked for more, the driver asked for more, it was non-stop. 5. The driver left with the job not being done and several of our things were lost. 6. The driver tried to leave items that did not belong to us because they had four different people's stuff on the truck. 7. What started out at a $6500 move ended up at a $16k move because of charging us for packing we did not ask for, $1850 for a u-haul truck because the moving truck had four moves on it and therefore was too big to make it up our driveway. 8. They were extremely rude and difficult to deal with. They blocked us from being able to reach the sales guy that originally did the deal when his lies were starting to be uncovered. 9. Their CS Manager said she didn't have a boss and there was noone higher I could speak to. They put in a writing that a manager would call us back. That never happened. This all occurred over Christmas. They un-loaded on Christmas Eve and Christmas Day. They ruined Christmas for our family in our new home. 10. We have video of them driving over our items, then the driver denying it. 11. This company is unscrupulous. We did not sign the paperwork and did not agree to what they wanted us to. They did not deliver the items listed on their forms that they completed and they do not have our signature.

Move size: 4+ Bedroom Home Service cost: $17500

We contracted with Transit Moving Systems 10 weeks before our move with a very specific moving date. The week before I move it took me until the day before our projected moving date to get a time frame or ETA of when our movers would be there. To my surprise they had me scheduled 3 days after my requested date. I was able to call and beg for them to at least move us up one day. Our movers that were supposed to arrive between the 10-2 time frame did not show up until almost 5pm despite my being very insistent they be timely because we had a 10 hour drive ahead of us.

Then it came time for my delivery. I called and they didn't have me in the system as being schedule. I called 3 days later (2 days prior to the delivery date I had chosen on my signed contract) still no luck. I had to file a complaint with the Better Business Bureau to get a response and I was told condescendingly that these are consolidated moves so they had to schedule me around when they had someone going our way. This is a Thursday, I was told they had a truck leaving Saturday and they would try to get me on that truck and I would get a call back in an hour. I received no such call. I was told my customer service rep who I had been calling and emailing since September 5th was no longer with the company but his emails were forwarded and they "must have been missed." Began calling the following Monday, still not scheduled, called Thursday and now am told it would be another 5-6 days before we would take delivery of our belongings. I was also informed our pick up driver had never submitted our payment and I would still owe 65% of my move on delivery date.

2 days after this conversation I received a call from my delivery driver who surpise, was on his way and would be there to unload my stuff at 9:30 at night. As I have neighbors and small children he agreed to bring my stuff the following morning.

The actual people doing the moving themselves were wonderful individuals upon pick up and delivery. The office staff is unprofessional. My Better Business Bureau complaint was responded with falsities that they had taken care of my issue. I am not contemplating submitting my professional billable hours that I had wasted dealing with the office staff.

Move size: 4 Bedroom Home Service cost: $2800

We ended up using Transit Moving Systems due to a military discount offered - initially the quote was for $3,500 which we received the discount for. All of a sudden the final bill exceeded $7,000, I am to blame for some of that due to having more boxes than anticipated however they won't honor the military discount on the full final price of the move and said it was only valid at the time of booking. I am not completely sure how the price doubled but I am having a really hard time understanding why they won't honor their military discount on the total!

Move size: 3 Bedroom Home Service cost: $7000