Summit Van Lines

Unfortunately I had an awful experience with summit van lines. Firstly, it does say in the contract your belongings may take up to 21 days to reach its final destination, however we were reassured it would be no longer than 7-10days. Our belongings were delivered 20-21 days after set moving date. The driver attempted several times to increase the moving cost at arrival despite signing a contract at date of move out. Some of our furniture was never delivered. Other furniture, packed by the movers, including our dresser and tv stand arrived completely destroyed. The furniture and clothes that did survive the move presented with an awful odor. When it came to reporting a claim, it was a chaotic process that took large amount of time and effort. We finally receives a settlement 3 months later that was laughable at best and did not cover even the items they did not deliver. By far worst moving experience to date.

Move size: 1 Bedroom Home Service cost: $4500

This people shouldn't even be in the market. They are dishonest and they rather trust their employees instead of satisfying the customer needs. Summit Van Lines is a haven for Crooks. Had to move real fast and I thought that this people were serious, si I decided to pick them among a huge amount of companies that contacted me, In the beginning everything was right, they sent an estimator to check on the stuff and analyse the environmental factors like stairs and distances. At the end, the estimator told me it would take them 6 hours to move the stuff, which I though it was fair, so I called them next day to start the moving.  At 9 sharp they were here, I liked their punctuality. I greeted the guy at my door and asked him to come in and start doing their things, but then the guy told me they needed to fill some "paperwork". During the first hour, this dude was just filling out papers and was not letting the other two guys work peacefully, they wasted a huge amount of time doing useless stuff then later this same individual started telling me that the estimation was not valid, since there were too many stairs to sort (WTF?). O told him the stairs never moved and it was a factor that the estimator saw the day before, so I didn't accept his argument. Later he told me it was raining, I had to call his boss, a guy called David who claims to be one of the owners of this ghost company. Their customer service was outrageous, he ended believing every single word the employee was telling him, he even told him in front of me that I had 3 TV sets when I had only one! I was complaining with their boss and the folk opened the door of the room I was into and stood in front of me because he wanted to hear my conversation, in my own house! I had to kick him out of the house after more and more problems, I ended calling the police to have this people removed from my property. Their boss preferred to leave all my stuff there and cancel everything instead of getting another worker to get the job done. The left everything outside, they broke some of my stuff, in conclusion, this people should not be handling other peoples goods, they should be in jail. It is not relevant to get into details about how many insults this people threw at me, they thought my wife didn't speak English and they revealed themselves by yelling how "this was a game for them and they could take up to ten hours doing that if they wanted, since we messed with the wrong guy" These are crooks, if you have a little respect for yourself, avoid them at all cost and get a real moving service.   Names to take into consideration: - Reggie, the insulting guy who's job it's to make your moving a nightmare and spend the most amount of hours doing nothing else but make sure you pay more. If you ask too many questions and disagree with whatever he thinks, he will tell you "go suck my @#ing @ick", it happened to me today. - David, the owner. The customer is never right, he rather not serve you instead of assuming their employee's inappropriate behavior.

Service cost: $530

1. We did not receive an inventory for this move at origin or at delivery. We are hereby demanding a copy of the inventory, if one was made, or a statement that there was no inventory made, if one was not made. Summit still has not provided this.

2. We requested verification of the weight of our shipment, and Summit refused to provide this. We are hereby demanding the weight records for our shipment. Summit still has not provided this.

3. We did not receive the brochure explaining our rights and responsibilities at the origin. We understand that Summit is required to provide this brochure by the Federal Government. We are hereby demanding a copy of this brochure. Summit still has not provided this.

4. Summit's delivery information form, which we completed and returned to Summit by fax and by email on July 14, 2011 (we have receipts for both the fax and the e-mail deliveries of this form), states that the driver must contact us "..at least 24 hours prior to the delivery in order to inform you [us] of his arrival." This was not done.

The first call we received from Summit regarding the delivery time was from the driver. The telephone number from which the driver called was 954-865-1978. The caller ID came up as Gonzalo Servo. He called at 4:18 PM on Thursday, July 21, 2011 (hereinafter, “Thursday” will refer to Thursday, July 21, 2011), at which time he informed us that he would deliver our possessions on Saturday or Sunday. He said he would call us back to give us an exact day and time. We told him this was acceptable, that we were generally free on Saturday and Sunday, and that the delivery would have to be made between 7:00 AM and 7:00 PM because the storage facility to which our delivery was being made (hereinafter, “facility” refers to the storage facility to which our delivery was being made) was locked up and inaccessible between 7:00 PM and 7:00 AM every day. The second call we received from Summit was also from the driver. He called at 5:08 PM on “Thursday”. He informed us that he would deliver our possessions between 9:00 AM and 10:00 AM on Friday, July 22, 2011 (hereinafter, “Friday” will refer to Friday, July 22, 2011). We told him that he had not given us the required 24-hour advance notice of the delivery day and time, that we already had commitments on “Friday” morning, that we could not accept the shipment at that time, and that we would be available in the early afternoon prior to 4:00 PM on “Friday”, if he wanted to make my delivery at that time. The driver told us that he would call us back with an exact day and time for our delivery. The third call we received from Summit was also from
the driver. He called at 2:36 PM on “Friday”. He informed us that he would make our delivery at 6:00 PM on “Friday”. We informed him that he had not given us the required 24-hour advance notice of the delivery day and time, that we already had a dinner commitment in Watsonville for which we had to leave at 4:30 PM on “Friday”, and that we could not accept the delivery at that time. He said he would call us back with the day and time for our delivery. The fourth call we received from Summit was also from the driver. He called at 2:37 PM on “Friday”. He informed us that he would make our delivery at 7:00 AM on Saturday, July 23, 2011 (hereinafter, “Saturday” will refer to Saturday, July 23, 2011). We informed him that he still had not given us the required 24-hour advance notice of the day and time for our delivery, and that despite his failure to give us the required notice, we would accept the delivery at 7:00 AM on “Saturday”. However, we asked the driver if he could make the delivery a little later in the morning on “Saturday”. He informed us that he could not make the delivery later in the morning because he had another appointment. We agreed on a delivery day and time of 7:00 AM on “Saturday”. The foregoing calls were all on a speakerphone at our end and there was a witness to both sides of each of the above conversations.

The next call we received from Summit was from someone who identified himself as David. He refused to give us his last name or his position with Summit. His telephone number was 954-448-2034. He called at 2:56 PM on “Friday”. He informed us that our delivery would be made at 6:00 PM on “Friday”. We informed him that we had already made plans with the driver for a delivery on “Saturday” at 7:00 AM. He informed us that he did not care. He went on to say that we would be charged and extra $1,000.00 to put our possessions into storage if we did not accept the delivery at 6:00 PM on “Friday”. We informed him that we had not received the required 24-hour notice of the day and time of the delivery, that we already had plans for “Friday” evening, that we could not accept the delivery at 6:00 PM on “Friday”, and that the delivery would have to be made at the time upon which the driver had already agreed with us, which was 7:00 AM on “Saturday”. David told us that he did not care what the contract said, that the driver would make my delivery at 6:00 PM on “Friday”, and that we would be charged $1,000.00 to put our possessions into storage if we did not accept the delivery at that time. The next call from Summit was also from David. He called at 3:08 PM on “Friday”. The conversation mirrored the conversation we had already had with David at 2:56 PM on “Friday”. Notably, he again informed us that he did not care what the contract said or what arrangements the driver had made with us for the delivery. The foregoing calls were all on a speakerphone at our end and there was a witness to both sides of each of the above conversations. Subsequently, at about 3:30 PM on “Friday”, we found two messages on my cell phone from Summit. The first message had been left at 2:46 PM on “Friday”. Following is an exact transcript of this message: "Yeah, hi. This message is for Jeff. This is Vito [we could not hear the name clearly, so the name may be incorrect] from Summit Van Lines, the moving company. Calling to confirm your delivery today between six and seven, and I just spoke to the driver and apparently you will be unable to receive it. So, we already rescheduled your delivery twice, and ah basically if the driver will be there between six and seven and you won't be able to receive the shipment, the shipment will go to the storage and the redelivery fee will cost you more than the move itself. Please call me back as soon as possible at 954-712-1453. My extension is 4520 [we could not hear the extension number well, so this my be incorrect]. Thank you."

The second message had been left at 2:56 PM on “Friday”. Following is an exact transcript of that message: "Hi Jeff this is David from Summit Van Lines. The driver spoke with you a few times regarding the delivery. The driver's going to be there today. If you're don't going to be able to receive the delivery today, it's going to be a ah he's going to have to put it into storage. Gonna be a charge for storage and redelivery. You're looking at about a thousand dollar additional. Please give me a call as soon as possible. 954-914-2838. Thank you." The foregoing two messages were listened to by three witnesses who also read the above two transcripts. These witnesses can confirm the accuracy of the foregoing two transcripts.

After having become extremely upset as a result of having to dealing with the people at Summit who "..do not care what the contract says..," and who are obviously professional extortionists and blackmailers, we decided to change our plans for “Friday” evening so we could accept the delivery of our shipment and get Summit and its band of extortionists and blackmailers out of our lives. We called "David" at 954-448-2034 at 3:33 PM on “Friday”. We told him that we would accept the delivery on “Friday” between 6:00 PM and 7:00 PM. We also informed him that the driver would have to arrive no later than 7:00 PM because the “facility” was locked up and inaccessible after 7:00 PM. We also told him that the delivery instructions we had sent to Summit stated that the delivery could not be accepted between 7:01 PM to 6:59 AM seven days a week. This form was sent to Summit by e-mail and by fax on July 14, 2011. David informed us again that he did not care what the contract said and that there would be an extra charge of $1,000.00 if we did not accept the delivery on “Friday” evening. The foregoing call was on a speakerphone at our end and there was a witness to both sides of the above conversation.

We called the driver on “Friday” at 3:38 PM to inform him of our conversations with David. He told us there was nothing he could do, even though we had agreed upon a delivery day and time of 7:00 AM on “Saturday”, because he had to follow his boss's instructions. We informed him again that the “facility” was locked up and inaccessible after 7:00 PM and that there would be no access to the “facility” until 7:00 AM on the following morning (“Saturday”). The foregoing call was on a speakerphone at our end and there was a witness to both sides of the above conversation. We made additional calls to the driver on “Friday” at 5:03 PM, 5:51 PM, 5:53 PM, 5:57 PM, and 6:01 PM. We got the driver's voicemail. We asked the driver to call us back to give us his location so we could estimate the time of his arrival. We finally reached the driver at 6:09 PM on “Friday”. We asked the driver where he was. He said he was about sixty miles away and was stuck in traffic. We told him it would be impossible for him to make it to the “facility” prior to 7:00 PM and that the “facility” was locked up and inaccessible after 7:00 PM. He said his instructions were to make the delivery at whatever time he arrived at the “facility” on “Friday”. The foregoing call was on a speakerphone at our end and there were three witnesses to both sides of the above conversation, as well as to the messages we left on the driver’s voicemail. At 7:00 PM on “Friday”, the driver called us. He told us that he would be at the “facility” sometime soon. We told him the delivery site would already be locked up and inaccessible until 7:00 AM on “Saturday”. The foregoing call was on a speakerphone at our end and there were three witnesses to both sides of the above conversation. At 7:02 PM on “Friday”, we left the “facility” with our three witnesses after having confirmed that the “facility” was already locked up and inaccessible. At 7:10 PM on “Friday”, the driver called to tell us that he had just arrived at the “facility”. We told him that it was too late, that the “facility” was already locked up and inaccessible until 7:00 AM on “Saturday”, that there was nothing whatsoever we could do about it, and that we would see him at the “facility” at 7:00 AM on “Saturday”. He confirmed that he would meet us at the “facility” at 7:00 AM on “Saturday”, and that there would be an extra charge of $500.00 because we could not accept the delivery at 7:10 PM on “Friday”. We told him we would refuse to pay the extra $500.00 charge. The foregoing call was on a speakerphone at our end and there were three witnesses to both sides of the above conversation.

We called David again at 3:38 PM on “Friday”. Our conversation mirrored the conversation we had when we had called him previously at 3:33 PM on “Friday”. The foregoing call was on a speakerphone at our end and there was a witness to both sides of the above conversation.

We made the following additional calls to David on “Friday”: 5:04 PM, 5:49 PM, 5:53 PM, 5:59 PM, 6:07 PM, and 6:12 PM. The substance of each conversation was the same. We asked where the driver was located, and we were told he would arrive by 7:00 PM. We stated that the “facility” would be locked up and inaccessible after 7:00 PM, and we were told that we would be charged $1,000.00 for storage and redelivery if we did not accept the delivery on “Friday”. The foregoing calls were on a speakerphone at our end and there were three witnesses to both sides of each of the above
conversations.

The next series of calls were made to David on “Friday” at 8:53 PM, 9:05 PM, 9:07 PM, 9:08 PM, and 10:49 PM. The substance of each conversation was the same. We stated that we expected our delivery at 7:00 AM on “Saturday”, and we were told there would be an additional charge of $500.00 because we could not accept the delivery at 7:10 PM on “Friday”. We stated that we wanted a clear confirmation that the driver would meet us at 7:00 AM on “Saturday”. We further stated that we would not pay the $500.00 charge because we did not owe it and that we would call the police, if necessary. David refused to confirm that the driver would make our delivery at 7:00 AM on “Saturday” unless we agreed to pay the extra $500.00, which we did not owe. The foregoing calls were on a speakerphone at our end and there was a witness to both sides of each of the above conversations.

Unbeknownst to us until approximately 10:40 PM on “Friday”, we received a text message from an unknown individual at Summit, which had been sent at 8:57 PM on “Friday”. Following is an exact transcript of the text message: "9544482034: Driver will be at 7 am u will need to pay him $625 plus $500 over night fee cash or postal money order only Tks". Following is an exact transcript of our reply, which was sent at 10:46 PM on “Friday”, to Summit's text message to us: "Me: I suggest you read this before you dig a deeper hole for yourself." We attached to our reply a copy of our Summit delivery information document in which Summit stated that the driver had to call us "..at least 24 hours prior to the delivery in order to inform you [us] of his arrival," and in which we specified the hours during which the “facility” would be locked up and inaccessible.

Service cost: $1725

I had high hopes for good service from Summit after speaking with Kristina, but in the end was disappointed. Let me start with the positives - the actual moving process was efficient and the drivers did a great job in padding furniture etc. Negatives:
1. Stolen goods - a box containing jewelry was sliced open with an exacto knife, items were taken, and then the box was retaped.
2. Poor customer service - Kristina may tell you that it will only take 10-14 days for the delivery, but after you agree to hire Summit, the delivery time grows to a month.
3. Make sure you take inventory yourself as your stuff is being delivered! The driver (Slavo in our case) try to have you sign a form that you took inventory without actually letting you do it. Don't fall for this! You might find that one of their employees stole something after the fact like we did.

Service cost: $4000

I will give them this-- the drivers showed up when they said they would. Did not have a problem with the workers-- they were courteous and respectful. My biggest problem was in communication and the condition of my belongings. We were in the unfortunate position of having to move without a new address. We left our stuff in their hands for about a month while we drove across country and found a place to live. I was told to contact them ASAP-- give them 2 weeks notice to get our things to us. As soon as we had arranged for a move-in date, I called Summit 2 weeks before we could move in-- and was told that they would put us on the schedule to deliver our belongings AFTER our move-in date, with a 30 day window!! For 2 weeks, we had no idea when we would see our belongings. I would have appreciated knowing their delivery policy up front. Luckily, they did show up one week after our move-in date.

Problem-- our boxes, rubbermaid totes, bed frames, bicycles, bookshelves-- you name it, it was smashed up. Only the sturdiest boxes survived unscathed. THey somehow managed to chip the edges of our dining table ever after they wrapped it with blankets!! One of our loveseats was stained with axle grease. Not only did they charge us more than their estimate, we have had to replace some of our belongings. After waiting almost 3 months, we were finally given a settlement that did not include the table and sofa, and dryer-- all of which they wrapped and managed to damage. They only offered us payment for small items that did not weigh very much so as to avoid paying on the insurance.

Needless to say, I will not ever recommend Summit Van Lines to anyone ever.

Service cost: $6000

I checked the reviews on this company before I contacted them and thought everything was going to be OK. I was quoted a low price. I then called and asked about how to arrange the service. That is when the person on the phone said that was just a ball park figure I would need to tell him what it was that we were moving. I then told him what I had and told him around 40 to 45 boxes along with one bedroom and a living room and kitchen. The price went up 500 dollars. I, thinking that these people are professionals said fine and made an appointment for them to pick up the furniture. I asked them when they would need to pick it up for a guaranteed delivery on Saturday. They assured me since the move was less than 500 miles they wouldn’t need any time they would pick it up on Friday and have it there Saturday morning. Wow was I naive. They showed up late with truck problems, they then said that we had more boxes than I had told them at which point I asked how much more and the answer was it was based on weight. Now at this point I was starting a new job on Monday no time to look for someone else. I asked about the weight and was given a CAT scale weight of the truck, I asked about the fuel and was told it was ¼ full and amazingly when it was weighed after picking up the furniture it was again only ¼ full. The price went up 1000 dollars. Again I have to have the furniture delivered the next day. They never showed up giving me the excuse that the truck was broken down. I have no place to stay and only clothes for that Saturday. They call and say they will definitely deliver by 8am Sunday then it was 12:00 Sunday then I called them at 6:45 PM and they said they were about an hour away but couldn’t tell me the name of the town they were in. I told them I couldn’t take delivery that late since they would not be finished unloading until at least 11:00 or later that night and I had a 6:00 breakfast with my new boss on Monday. I already had to buy clothes to go to work and another night in a hotel, which they never offered to pay for. They showed up late the next morning and refused to unload the truck until I paid the additional 1000 dollars. These people are extortionist, they refused to bill it and I had to take time off of a new job to put this on a credit card before they would do anything and the apathy that was exhibited every time I called makes me feel like they must have to pay people to give them the reviews I saw on line. If these people are professionals and can’t give a close estimate and can’t own up to their poor performance then I know I will never use another moving company again.

Service cost: $2900

I just move from Texas to Georgia. At first I was so worried because it was summer and the kids were home but then I spoke to Yosel from summit van lines. He was so helpful and informative thru the all move. Summit came to my house. They did all the packing for me and I didn't have to do a thing. It was great. They were very careful with my items. Then came the delivery date. They brought the items with in the time frame they promised. I was so happy with the move that I had to tell about it. Summit van lines made my move a great experience. I would definitely use them again if I move.

Service cost: $3200

I had to plan a move in just 3 days, I called several companies, one of them was Summit Van Lines, and their employees were very professional and answered all our questions. I explained to them I had to move in 2 days, they said there was no problem, that they could help us, they even offered me to receive an onsite estimate ,the estimator was on time and well prepared. He gave us the quote instantly after inspecting what we were planning on moving. He was very polite and I can tell he was well experienced. We decided to go with Summit, their employees kept in communication with us, this made us feel more relaxed because we knew they were making sure everything from our move would go well, and let me tell you; THEY ARE AMAZING!, they arrived on time on pick up, were very careful, everything was exactly how we were told it would be. We paid what we were quoted, we received our delivery the same day without a scratch, and my family and I are very pleased with the service and attention from Summit Van Lines. Thank you for everything you guys did for us; KEEP UP THE GOOD WORK!! We will definitely recommend Summit Van Lines to our friends and family.

Service cost: $689

Me and my family recently used Summit vanlines for our move.Wewere reffered to use them by a family friend we have known for a long time.We contacted our sales represntative which was easy and fast to get a precise quote.He explained the quote with perfect precision so I was quite impressed and decided to use them.On the move date our crew shows up all in proper attire and looking very proffessional.We had them provide us with a full service job.All our items were packed professionally at the price we agreed to on the quote.We received all our items three days later in good condition.The guy brought all our stuff up two floors at no additional cost which is a plus.I will definitely return the favor and reccomend them to my other friends and family.

Service cost: $2569

We had a contract to move from Memphis, TN to Silverdale, WA on 08/17/2013.  First they made us pay 50% which I found out you should not pay anything until you items are received. I called twice during the week of 8/26 and was told by Roxanna to call back the next week to find out information.  Well I called back two weeks straight and left voice mails and could not get any information.  I then called another number I found online and spoke to Charlie in dispatch and he said that he didn't know anything there were no notes this was the 2nd week in September.  My husband then called everyday day multiple times a day and we finally got that the items hadn't yet left Memphis.  He then stated that our delivery would be the week of 9/18/2013.  The driver finally called us on September 15 and states that he will be there on the next day at 4 pm and that we had a balance due of $2021 which was $750 above our balance and he couldn't tell us why it was so much.  We called everyone for 24 hours and no one could help us then Yosel a representative gave us the Customer service manager number Jenifer 954-712-4321.  She was the rudest customer service manager I have ever met.  They didn't have the contract but could tell me that $350 charge for packing when everything was pack.  Finally when I asked to speak to the manager of the manager someone wanted to help me.  They charge me 200 for mattress covers that I bought myself and put on myself before they even came.  They charge for 2 TV boxes when they were included with the move.  They then charge $75 for tape that they used to tape their own blankets on the furniture that  was supposed to be included in the move.  They charge $100 to wrap the sofa when it was supposed to be included.  The driver lied and said there was no coupon given when it was clearly written that it was on the paperwork and he didn't want to redeem it.  My husband who is active duty got to leave work early which was a big deal and myself left work early because the driver said he would be here on 9/16 between 2-4pm.  Well after we were already home waiting he called after the time scheduled and said the truck broke down.  The contract said 28 days and that was the 28th day. The driver said he should only be a little while down and would be there in the morning.  Again no show, that's 2 days of missed work.  He then scheduled for 2 pm on Wednesday September 18 we called and called and he kept saying 20 minutes.  He didn't show until 11:30 pm at night.  We have a noise ordinance that stops at 10 pm.  We give them the remaining balance and then they tell my husband that we have to pay $75 per flight of stairs when I say in our contract no extra charge for stairs. He then pulls out another company's paper for some other delivery and says it's just like this.  That had nothing to do with us or our delivery He wouldn't unload the truck. I tried to call the company but it was after hours and no one would answer.  I have to go to the ATM at almost 1 AM to get $150 to pay for them to give us our furniture and bring it in my apartment. The absolute worse experience of my life.

Service cost: $3272

Never ever hire Summit Vanlines or (Aone Vanlines) for moving, they simply suck every drop of your blood with collaboration of Aone Vanlines. Agreed to pay by weight $.55 cents for pound with Summit, but ended up paying (double) high price of $3.85 per cubic feet. Since they don't have office in NY, they subcontracted my move to Aone Vanlines. Aone doesn't care abt Summit and they will show very high  professionalism in every step of the way to suck every penny out of u in terms of packing, tape, bubble wrap, boxes, assembly, lifting, estimating, fuel, moving, storage and finally tips. The movers will keep the items in storage and combine your items with some others until it is filled in trailer and hire a company who can take oall items for cheaper price. Self moving is the BEST option.

Service cost: $7350

My wife and I used this company when we had a job relocation from Florida to North Carolina. We had them pack, and move everything.
The problems encountered are so bad, the rival most any poor experience I have had with a company in the 15 years I have been in business.
First of all, almost all the expectations set by the salesman were false. We found out that all the language in the contracts were contrary to what the salesperson explained on almost every point. It was designed to ensure we had no recourse of action to get money back after the fact.
Example 1: We were told the basic insurance would cover $.60 on each item. Example, if a TV cost $1000 new and they damaged it, we would receive $600 back. So when our $2,500 mattress was completely destroyed, after going through the claim, we received only the weight of the mattress, which resulted in a $35 reimbursement!
Example 2: We were told that the estimate was very high on the weight, but that the company would always weigh the truck and then discount us after the fact. To the contrary, when we called to find out the weight difference afterwards, they told us that our contract said we didn't have that option.
 
This was just a few examples. Movers showed up drunk, were rude, and they had hired local staff even though they advertise that all employees work for them. That was false.
After a very horrible experience on almost every level, the company refused to respond to our complaint. We spoke to the same woman over and over and she promised a call back, and after weeks or months, she would act as if she didn't know who we were.
 
The customer service is horrible. They don't treat you as a human in trouble. It is quite honestly the most horrible company I have ever ever, ever worked with on every level.
Do not do them the favor of doing business with them. You will stand a high chance of being equally disappointed. .

Service cost: $5000

Expected movers early a.m., they showed up late afternoon. We received a call from the office saying there was a truck breakdown.   Packers just happened to mention they were called in on a day off, so we don't know the real situation.    However they packed us up and loaded the truck leaving after 10:00pm.  The packers were 3 nice clean young men who appeared to know what they were doing.     Our furniture was to go into storage in Fort Lauderdale for 3 months.  The day after the move I received a phone message that there was damage,  I called back and the woman said oh No that call was an error.  Everything was fine.  Hmm?   Furniture was delivered on schedule, they showed up bright and early. Good start.  I looked around for the people who would unload the truck. The driver said he and the elderly man with him they would do it all. It was quickly apparent the older man knew little to nothing about moving furniture!   To be truthful, not mean, both men were obese and having difficulty moving and breathing. One man told us he was 70.  I understand about age discrimination but these men were not fit to do the job!!  They brought the furniture into the garage and expected to leave it there.  Not what we paid for!!    They also expected my husband to help carry it.   He started to help but I refused to let him continue.  We took the paid mover route because we knew we were no longer capable to do it. If he continued to help  he would be suffering for weeks.  When our things were unloaded the truck was to continue to other deliveries.     However our big screen Sony TV was not there. The driver explained that it was customary for him to be present for the loading.  However he had been called in to drive so the truck had been loaded by others earlier.  So these elderly men had to climb around inside looking for the TV.    Never found it  and said they had to go.  We should call Ft. Lauderale on Monday.  What? One man left  with one of my good forks that I had lent him.   Oh, we fed and watered them breakfast and lunch!!  I called Summit on monday to report the missing TV.    Oh, the men were mistaken it wasn't lost it was broken while in storage!    By the next day the story was that the storage area had been broken into and it was stolen.   So the moving company supposedly reported to their insurance to be reimbursed but I had to file a claim with the extra insurance they sold me!   And it was $1,000 deductible.   The TV was $1,000!!     Very sneaky  There was damage to chairs, missing boxes, but most frustrating were the lies about the TV etc.     They kept telling not to worry I had insurance and to just call this number to start the process. So I did and that company said they no longer provided ins. to Summit.  Yikes.  Called Summit again and they nonchalantly gave me another number to call. That's when I found out about the deductible.  We had purchased the 'full value' replacement insurance at 10 pm from the packers as they advised us to do so when we completed paperwork just before they left.  The Summit staff could be very chatty and friendly however when there was a problem they were hostile.  The lies rolled off their tongues.    I would not recommend them.      .

Service cost: $6000

I recently moved from Miami Beach to NYC. A friend of mine refered me to Summit Van Lines. Once calling I was offered with a free onsite service Sammy the onsite estimator came by and provided me with a binding quote free of charge. On move date 3 movers showed up on time they were friendly and professional they took their time to wrap up my items with great care. On delivery in NYC the movers had an insurance certification with them for the building they brought up my stuff to the 15th floor they unwrapped everything and placed all my items at their place. The price that was quoted was the price that I paid not a penny extra. Thank you Summit for a great moving expreience.    .

Service cost: $1975

Consumers and Carriers Beware, Summit Van Lines is a Scam Operated by Ofer Gazit and Guy Shoshan, do not let the name Summit Van Lines fool you, they are no different than the local rogue company. Summit Van Lines and their associates are nothing but a bunch of Lying thieves. I have complaint to the BBB regarding their practices and they responded with nothing but lies! Not only did they defraud my company by $1020 but they have also charged for cubic feet that wasn’t correct, and damaged all of our customers furniture at the time of delivery. They also refuse to pay for damages to the customer and return all federal contract back to my company, I have also heard from other moving companies they have been a victim of their so call Credit refund and lack of original contract being send back to the originating carrier. Employees working for Summit Van Lines have also come forward regarding their pay being cheated and not being told prior that they made a mistake in some case some of their labor workers came forward and told me that when Guy Shoshan was confronted of the pay error that they made an excused that they damaged something or that they didn’t work the hours etc. the list goes on. A company like Summit Van Lines should be under investigation by Immigration, Labor department and other federal departments regarding their business practice. I have already launch several complaints to federal and local authorities regarding their business practice along with affidavit sworn testimonials of prior employees that have had issues along with prior carriers that they have defrauded. STAY AWAY FROM SUMMIT VAN LINES. DO NOT BE THEIR NEXT VICTIM. .

Service cost: $6500

Do not use this company! It is a nightmare! Showed up late, kept asking me if I wanted all our stuff packed, complained that we had so much stuff, took 14 hours to pack a normal three bedroom house, and still had to have another truck come to get our mattresses. Took over two weeks to get from Indiana to Florida. They were late, many things were broken, threw things in boxes, did not fully unpack like they said, took 12 hours to unload, put beds together wrong, and am still wondering what system they used to pack.

Service cost: $9000

This is the worst moving company to use. The movers stole and lost many of my property. They also kept up coming up with charges and ended up making the move not worth it. They stole a box of shoes, lost my dresser mirror and broke most of my furniture. I am just thankful I did not transport my car with them given how badly damaged my things were. They would probably have stolen my car and claim it was lost. They came late and unexpectedly, and the movers were very rude and arrogant. Their insurance is worth nothing. Get your own insurance if you need one. I would not recommend this company. .

Service cost: $1560

Summit Van Lines is a TOTAL SCAM!  DO NOT EVER USE THEM!! YOU WILL REGRET IT!!   They moved me in March, 2012.   August 13, 2014 - I found out that they FORGED MY SIGNATURE on a "Release Agreement" that said "I would agree to remove any negative reviews posted by me or on my behalf.. and for the consideration of an account credit of $100 in good faith"   Seriously?  It is dated 3 days after they picked up my furniture and states "WHEREAS, disputes and differences have arisen between the parties.."   THIS COMPANY IS ONE OF THE MOST CROOKED AND DISGUSTING COMPANIES I HAVE EVER DONE BUSINESS WITH!!     Unfortunately, I used this company to move me from Alabama to Texas in March, 2012.   The entire moving experience with them was a complete nightmare. They showed up a day late due to "truck issues" and then when they did show up, they were in a rented Budget truck.   They took over 3 weeks to deliver my furniture and when they did deliver it, there was only one man to unload me - so needless to say, he did not put any of my furniture back together as per my contract.  The estimated charge ended up being nearly DOUBLE what they quoted me and would only take cash and threatened to leave with my stuff and take it  to Florida for storage if I did not pay IN FULL before unloading.   The boxes were crushed, torn and numerous items were broken.

Service cost: $2900

AVOID THIS COMPANY!! TAKE THESE REVIEWS SERIOUSLY.I will be very brief. This company should not be in the moving business. This was a very, very BAD service. Here are the very high level experience I had with Summit Van Lines:1) The final amount that I paid was more than doubled the amount that I was quoted. I was quoted $2400 and ended up paying $4800;2) The delivery team was EXTREMELY rude and very, very unprofessional. 3) Several items are missing, especially my rare wines.4) Several items were smashed/broken. For example my table top, 12 large expensive wine glasses were all smashed, wine top, etc.5) Several items are still not assembled. For example, my bed and mirror are still not assembled 3 weeks after delivery.6) I was constantly threatened that my things would be placed in storage and that it will cost me $2500 for re-delivery, despite the fact that I was supposedly offered 1 Month free storage.I am still contemplating legal action against your company because this was a totally unacceptable service.PLEASE READ THE OTHER REVIEWS AND DO NOT USE THIS COMPANY.

Service cost: $4900

The lady in charge of arraigning the move, Sigal, was very friendly and helpful. But the actual move was horrible. The movers, specifically Ortiz, was unprofessional, rude, didn't care about my property and actually tried to steal a box of alcohol bottles I had. I went with Summit Van Lines because they had a good price but in the end I ended up losing since my furniture got damaged, stained, cut up and broken. Avoid unless you want to spend time filing a claim to try and get some money to replace your items. Here's what will happen if you go with them:- Movers will shop up late to your initial location.- Movers won't wrap up furniture- They'll arrive suspiciously late to your new place somehow acquiring another worker- They'll leave all your furniture in puddles of water, get their sweat all over your items so that it stains, and carry it without any padding/blankets/covers so everything breaks and gets scratched. - Ortiz will then yell at you because you complain that your items are coming into your apartment dirty, broken or both.- Eventually you'll get tired or Ortiz's attitude and disregard for your furniture that you end up helping move things into the apartment just to have the move be over. - Lastly you'll notice that the box of alcohol bottles that was loaded last somehow hasn't made it into your apartment. Only after insisting for a long time that the box hasn't shown up, they'll "find" the box they tried to STEAL from you in the back of the truck with someone else's property. I'm currently filing a claim with their 3rd party company which I really doubt will fix the negligence displayed by their movers.

Service cost: $1000

Do not hire this company to haul horse manure! The driver was horrible - called three times about backing down a driveway off of a main road due to the length which is about one hundred yards as he could barely operate a tractor trailer. The driver did not have any assistance so was trying to move all the items himself.
 They demanded cash before unloading the truck and the reason was quickly obvious - damaged furniture - wet rugs and later found numerous items missing.
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Service cost: $1000