Summit Van Lines

I was told that my move will cost 1500 regardless of weight if I don't add any additional items. But once they loaded everything he said that it will be by weight, wich came to 2100. They charged me for disabling my furniture and they used boxes for furniture which I was charged 400  for although I was told that they will assemble furniture free of charge. They got involved third party and whenever I tried to call them to solve my issues they would tell me to call the third party and solve it with them.  If you want peace of mind never do business with them. This is the most dishonest company I every had to deal with.  Upon delivery they will first collect the money in cash then they will allow you to inspect your belonging, if there is any damage then you have to call and call and call. With no result.

Service cost: $2500

I would suggst you do not use Summit Van Lines if you have real interest in knowing what it will cost you, or even close to that, before hand.  I did the most thorough job I could in that regard given there was no on-site estimator in this area that could come and look at the job first.  I gave a very detailed inventory to Yousel and was told that in doing so I could get a "Binding" cost of services, and not just an "estimate".  Well, there is nothing binding about a "Binding" cost of services as I found out later.  The binding cost was $2600 for about 5200 lbs of items for movement from North Carolina to Colorado.  My inventory list had 127 items on it, to include an accurate couunt of all boxes by size so that Summit could more closely estimate the weight.  I really felt that if they knew what they were doing, they should be relatively close in estimating with a very detailed and accuract inventory count.  I was told that as well by Summit.  After all, this is their business.  WRONG.  The loaders showed up in a 28 foot Ryder rental truck, proceeded to fill it approximately half full, and inform me that I had 1000 cubic feet of goods and the revised cost would be $4700 (which included a $350 charge for having to use a shuttle truck since semi's are not allowed in the development - this was not discussed prior or included in the original estimate by the way so please take note).  Only a mere $2000 off of the original "binding" cost of services.  I was told in response after I expressed my extreme displeasure that, "but you actually had 150 items in your inventory, not 127 so that could account for some of the difference" - REALLY, are you serious with that argument?  My inventory count went to 150 from 127 largely because they break the beds down and tag each indivudal  piece as an inventory item (headboard, footboard, side rail, side rail, supports, box spring, mattress) so while on my "binding" cost of services my inventory shows 2 beds, the number of inventory items for the 2 beds is actually 16 or 18 items on the inventory assembled during loading.  So much for that logic.  Anyway, long story short, I told the loader to go weigh it and I am waiting to hear what that will be.  I would describe this as either intentional bait and switch, or really, really poor at estimating.  I am expecting the next problem, aside from this cost difference, will be failure of the goods to arrive in Colorado in "very likely 6 to 8 days" as I had been assurred on several contacts with customer service.  I guess you do get what you pay for and I should know better, Summit was far more reasonable in the estimated cost to move these goods than other companies I checked into and that should have been my first clue that it was not what it appeared.  At $4600 I could have used for not that much more several companies that would have taken the goods right from loading to the destination, then at least I could be sure I get them timely.  In this case who knows and I am likely looking a $2000 more than expected in costs. In fairness, the loaders were very professional, polite and efficient.   Good guys.  Too bad they work for this company and are left to deliver the "bad news" to the customer like this while those in customer service make everything sound rosey right up until the move!! My advice - if you are going to use Summit, only do so if there is an on-site estimator in your area who can come to your location and give you a good estimate (I hope).  I would not do this otherwise unless you like to roll the dice.  And, don't waste your time on the "Binding"cost of services - that is a marketing ploy that is spun to make you feel better about how closely your actual costs will match with the estimate, there is nothing 'binding' about it.

Service cost: $4700

Both drivers (pick-up and delivery were 2 different people) were straight to the point (no nonsense type of guys) when answering any questions that I had. I am unsure if I was overcharged or not, as my quote was $1723.04, but I actually paid $2700. I had to purchase about 5 boxes from the driver because I ran out, which added to my cost. The driver that picked up my items advised me that I could either take the binding fee he was quoting ($2700) or I could allow them to weigh out the truck with my items on it, and then I would have to pay the total actual weight of my goods at $0.48 cents per pound. He advised me that by looking at all of my possessions he could see that it would be approximately $3,000 to $3,500 that I would have to pay if I chose the weighted option. The driver did pack all of my furniture very well and with great care, which I greatly appreciated. When I received my goods 2 weeks later, one piece of furniture was broken: my tv stand. Prior to packing we figured that this would happen because it was made of pressed wood, so it was understandable. I am also currently waiting on a box that was missing from my collection. The driver that delivered my items unpacked very quickly, and had everything inside my apartment and put back together in about 2-2.5 hours.

Service cost: $2700

I have never had a migraine as bad as when I was dealing with this company. We were moving from Atlanta to Houston and decided to use this company based on a recommendation. (Thanks a lot) we scheduled a pick up on a Saturday but decided to wait a couple days more. So we rescheduled it to Tuesday from 12-2PM. On Tuesday morning, we hear the door bell ring at 9AM. The bf wakes up and surprisingly, the movers are here. the movers had an accent. Im guessing they're Russian?? I don't know. Whatever, it didn't really bother us. Except the fact that we weren't finished packing all the small stuff. So the bf sent them away for an hour.
An hour later, they came back and starting packing all the big stuff (TV, furniture, etc) the packing and loading took all day. We didn't have an address for the movers because we have not signed a lease yet in Houston. No problem because the manager said they can put it in storage. We paid a deposit and tipped the movers $100.
A week after our move to Houston, we sign a lease and sent in the forms via E-mail to Summit. They said that it would take about 2 weeks for our furniture to come in and that they would call us a day before they arrive. 2 weeks go by and NO call. We called Summit and asked where our stuff was. The woman on the phone said she never received it. I informed her that I spoke with someone and they said they did receive it. The woman then says she will call me back after she figures it out in the morning. NO call! So I called her back the next day and she said she just opened the E-mail ((face palm)) Okay whatever just deliver the stuff.
2 weeks later the movers called me the day before THANKSGIVING and asked if they could deliver our stuff on THANKSGIVING day. I don't know about them but this is a major holiday that most Americans celebrate! Also, our concierge at the condo would not allow heavy traffic on that day anyway. We told them they had to wait until the day after Thanksgiving. They didn't sound too happy but who cares.
Our stuff finally arrived the day after Thanksgiving and I was relieved and happy because I could not stand to sleep on an air mattress anymore and I couldn't wait to hook up the TV. This time, there were different movers than the first.
TV?? What TV?? We had two flat screen TV's that were not delivered. Broken mirrors and a broken china cabinet. Also, we counted and 2 boxes were not delivered. What the flying F! I was so pissed but after all the stress this company has put me through. I was over it! We did not tip the movers and sent them on their way. Good bye..forever! The only good thing is that the movers accidentally left his tool box at our place.

I called the manager the next day and told her about the TV's. Apparently someone "broke into" the storage and stole some items. What a SHADY company! They thought they were going to deliver whatever and expect me to not notice our TVs are missing?? Well the manager sent over insurance forms to fill out and claim what was missing. We claimed 2 flat screen TVs, 2 broken mirrors, a broken china cabinet, and 2 missing boxes. The crappy insurance that Summit Van Lines has only cover .60/LB. We ended up getting $320. Enough to cover a 32" TV.

DO NOT use them unless you want to go through a lot of stress..and lose a lot of money paying them and replacing your expensive items.

Service cost: $2000

Sales people were great they sold the company well and followed up to make the sale but not much of what they offered was true. The movers showed up early and declared the move would take twice as long as the estimate at 80$/hr and that we had more that they had anticipated. all of our belongings did not fit so we had to also rent a uhaul trailer that my husband stayed back to pack and hitch. I went on to meet the movers at the new house. It then took 5.5 hours to make a 3 ( they estimated 4 hrs) hour drive to our new home where they informed me that we needed to pay the remainder of the bill before they could unload our furniture and they could not use the card they had on file for us that was used for the deposit, and my husband had to be there to use his card, they could not take it over the phone from him. The only way they would take payment is by western union wire!
Orig price was 1000 we paid. 1368..
Never Again!

Service cost: $1368

Overall a good experience. Yousel our Sales Rep made sure everything worked out really well. For what was moved a great deal. Very good communication. Took great care to really cover furnishings. Very much on time and schedule. Peter and Serge were great to work with and really took time with you to find out what you wanted done. They were very fast and efficient in moving everything where we wanted. A pleasure to work with everyone at Summit in a stressful relocation interstate move.

Service cost: $5600

DO NOT EVER CONSIDER THIS COMPANY FOR YOUR MOVE! They picked up my furniture including a baby grande piano on two different days. They put my valuable furniture and piano in storage for almost three weeks without telling me when or where my things were.  They did not deliver 6 boxes- just GONE! My expensive wool rugs were left sitting in water, my boxes water-stained, 6 boxes missing altogether. They dropped my new Yamaha Baby Grande piano! They ripped my off in every way possible and lied about where my things were and when they would be delivered! An Iranian illegal and another young boy delivered my things late at night in the pitch black night. They delivered them in an Enterprise Rental Truck with NO equipment to remove things from the truck. They had to ask if they could borrow my dolly.  Both men had arrest warrrants out for them. I had to call the police as the Iranian was violent and only wanted the cash before he would let me see my things. This move was the biggest nightmare ever!! They damaged paintings, pictures with glass broken, boxes smashed and water logged. Scratched furniture, damaged goods in every box.. they offered me $144.00 in damages and I laughed. I am preparing a civil suit against them. Don't fall for their lies- they are a sham of a company run by crooks. All they want is your money and they DO NOT CARE AT ALL what happens to your things!! They turned everything over to USA Van Lines without ever telling me this.  I called for days trying to find my things and here they were in storage somewhere in water for three weeks!!

Service cost: $2750

I signed a contract April 1 to have Summit Van Lines, INC move items in storage from Falls Church, VA to Ft. Lauderdale, FL.   On April 28, 2014, a Summit Van Lines, INC rep called me after they had loaded their truck that morning, to say that the job would be $3000 and not the “Summit Van Lines Long Distance Binding Quote” of $1080 for 10 crates, 5 carpets and up to 20 boxes because I had more boxes.   When I told them that I did not agree, they told me that they would "do me a favor and charge me only $2,500."  I told them to put the items back in the storage place. It would cost $600 to do that, I was told.    I agreed to pay the $600 because it was still cheaper to put the items back than pay for the move given the new quote.   I thought that was the end of it. To my surprise, I get a call one week later informing me that an 18 wheeler would be at my house the next day to unload my stuff from the storage place in VA.   No 18-wheeler could get through any community in the area. I was told that I would then have to pay $300 for another truck.   The next morning the 18 wheeler showed up, parked on a road some distance away. The driver of that 18 wheeler told me I would have to pay $400 for another truck.   Instead I went to a Budget rental, a mile away and ended up paying $28 for a small truck.   The driver of the 18 wheeler told me I would have to pay $100 for labor to unload. I gave him the $100 plus a $40 tip.   These are the unvarnished facts. I am still thrashing in my mind what I could have done to make this experience less harrowing.

Service cost: $2600

This people shouldn't even be in the market. They are dishonest and they rather trust their employees instead of satisfying the customer needs. Summit Van Lines is a haven for Crooks. Had to move real fast and I thought that this people were serious, si I decided to pick them among a huge amount of companies that contacted me, In the beginning everything was right, they sent an estimator to check on the stuff and analyse the environmental factors like stairs and distances. At the end, the estimator told me it would take them 6 hours to move the stuff, which I though it was fair, so I called them next day to start the moving.  At 9 sharp they were here, I liked their punctuality. I greeted the guy at my door and asked him to come in and start doing their things, but then the guy told me they needed to fill some "paperwork". During the first hour, this dude was just filling out papers and was not letting the other two guys work peacefully, they wasted a huge amount of time doing useless stuff then later this same individual started telling me that the estimation was not valid, since there were too many stairs to sort (WTF?). O told him the stairs never moved and it was a factor that the estimator saw the day before, so I didn't accept his argument. Later he told me it was raining, I had to call his boss, a guy called David who claims to be one of the owners of this ghost company. Their customer service was outrageous, he ended believing every single word the employee was telling him, he even told him in front of me that I had 3 TV sets when I had only one! I was complaining with their boss and the folk opened the door of the room I was into and stood in front of me because he wanted to hear my conversation, in my own house! I had to kick him out of the house after more and more problems, I ended calling the police to have this people removed from my property. Their boss preferred to leave all my stuff there and cancel everything instead of getting another worker to get the job done. The left everything outside, they broke some of my stuff, in conclusion, this people should not be handling other peoples goods, they should be in jail. It is not relevant to get into details about how many insults this people threw at me, they thought my wife didn't speak English and they revealed themselves by yelling how "this was a game for them and they could take up to ten hours doing that if they wanted, since we messed with the wrong guy" These are crooks, if you have a little respect for yourself, avoid them at all cost and get a real moving service.   Names to take into consideration: - Reggie, the insulting guy who's job it's to make your moving a nightmare and spend the most amount of hours doing nothing else but make sure you pay more. If you ask too many questions and disagree with whatever he thinks, he will tell you "go suck my @#ing @ick", it happened to me today. - David, the owner. The customer is never right, he rather not serve you instead of assuming their employee's inappropriate behavior.

Service cost: $530

1. We did not receive an inventory for this move at origin or at delivery. We are hereby demanding a copy of the inventory, if one was made, or a statement that there was no inventory made, if one was not made. Summit still has not provided this.

2. We requested verification of the weight of our shipment, and Summit refused to provide this. We are hereby demanding the weight records for our shipment. Summit still has not provided this.

3. We did not receive the brochure explaining our rights and responsibilities at the origin. We understand that Summit is required to provide this brochure by the Federal Government. We are hereby demanding a copy of this brochure. Summit still has not provided this.

4. Summit's delivery information form, which we completed and returned to Summit by fax and by email on July 14, 2011 (we have receipts for both the fax and the e-mail deliveries of this form), states that the driver must contact us "..at least 24 hours prior to the delivery in order to inform you [us] of his arrival." This was not done.

The first call we received from Summit regarding the delivery time was from the driver. The telephone number from which the driver called was 954-865-1978. The caller ID came up as Gonzalo Servo. He called at 4:18 PM on Thursday, July 21, 2011 (hereinafter, “Thursday” will refer to Thursday, July 21, 2011), at which time he informed us that he would deliver our possessions on Saturday or Sunday. He said he would call us back to give us an exact day and time. We told him this was acceptable, that we were generally free on Saturday and Sunday, and that the delivery would have to be made between 7:00 AM and 7:00 PM because the storage facility to which our delivery was being made (hereinafter, “facility” refers to the storage facility to which our delivery was being made) was locked up and inaccessible between 7:00 PM and 7:00 AM every day. The second call we received from Summit was also from the driver. He called at 5:08 PM on “Thursday”. He informed us that he would deliver our possessions between 9:00 AM and 10:00 AM on Friday, July 22, 2011 (hereinafter, “Friday” will refer to Friday, July 22, 2011). We told him that he had not given us the required 24-hour advance notice of the delivery day and time, that we already had commitments on “Friday” morning, that we could not accept the shipment at that time, and that we would be available in the early afternoon prior to 4:00 PM on “Friday”, if he wanted to make my delivery at that time. The driver told us that he would call us back with an exact day and time for our delivery. The third call we received from Summit was also from
the driver. He called at 2:36 PM on “Friday”. He informed us that he would make our delivery at 6:00 PM on “Friday”. We informed him that he had not given us the required 24-hour advance notice of the delivery day and time, that we already had a dinner commitment in Watsonville for which we had to leave at 4:30 PM on “Friday”, and that we could not accept the delivery at that time. He said he would call us back with the day and time for our delivery. The fourth call we received from Summit was also from the driver. He called at 2:37 PM on “Friday”. He informed us that he would make our delivery at 7:00 AM on Saturday, July 23, 2011 (hereinafter, “Saturday” will refer to Saturday, July 23, 2011). We informed him that he still had not given us the required 24-hour advance notice of the day and time for our delivery, and that despite his failure to give us the required notice, we would accept the delivery at 7:00 AM on “Saturday”. However, we asked the driver if he could make the delivery a little later in the morning on “Saturday”. He informed us that he could not make the delivery later in the morning because he had another appointment. We agreed on a delivery day and time of 7:00 AM on “Saturday”. The foregoing calls were all on a speakerphone at our end and there was a witness to both sides of each of the above conversations.

The next call we received from Summit was from someone who identified himself as David. He refused to give us his last name or his position with Summit. His telephone number was 954-448-2034. He called at 2:56 PM on “Friday”. He informed us that our delivery would be made at 6:00 PM on “Friday”. We informed him that we had already made plans with the driver for a delivery on “Saturday” at 7:00 AM. He informed us that he did not care. He went on to say that we would be charged and extra $1,000.00 to put our possessions into storage if we did not accept the delivery at 6:00 PM on “Friday”. We informed him that we had not received the required 24-hour notice of the day and time of the delivery, that we already had plans for “Friday” evening, that we could not accept the delivery at 6:00 PM on “Friday”, and that the delivery would have to be made at the time upon which the driver had already agreed with us, which was 7:00 AM on “Saturday”. David told us that he did not care what the contract said, that the driver would make my delivery at 6:00 PM on “Friday”, and that we would be charged $1,000.00 to put our possessions into storage if we did not accept the delivery at that time. The next call from Summit was also from David. He called at 3:08 PM on “Friday”. The conversation mirrored the conversation we had already had with David at 2:56 PM on “Friday”. Notably, he again informed us that he did not care what the contract said or what arrangements the driver had made with us for the delivery. The foregoing calls were all on a speakerphone at our end and there was a witness to both sides of each of the above conversations. Subsequently, at about 3:30 PM on “Friday”, we found two messages on my cell phone from Summit. The first message had been left at 2:46 PM on “Friday”. Following is an exact transcript of this message: "Yeah, hi. This message is for Jeff. This is Vito [we could not hear the name clearly, so the name may be incorrect] from Summit Van Lines, the moving company. Calling to confirm your delivery today between six and seven, and I just spoke to the driver and apparently you will be unable to receive it. So, we already rescheduled your delivery twice, and ah basically if the driver will be there between six and seven and you won't be able to receive the shipment, the shipment will go to the storage and the redelivery fee will cost you more than the move itself. Please call me back as soon as possible at 954-712-1453. My extension is 4520 [we could not hear the extension number well, so this my be incorrect]. Thank you."

The second message had been left at 2:56 PM on “Friday”. Following is an exact transcript of that message: "Hi Jeff this is David from Summit Van Lines. The driver spoke with you a few times regarding the delivery. The driver's going to be there today. If you're don't going to be able to receive the delivery today, it's going to be a ah he's going to have to put it into storage. Gonna be a charge for storage and redelivery. You're looking at about a thousand dollar additional. Please give me a call as soon as possible. 954-914-2838. Thank you." The foregoing two messages were listened to by three witnesses who also read the above two transcripts. These witnesses can confirm the accuracy of the foregoing two transcripts.

After having become extremely upset as a result of having to dealing with the people at Summit who "..do not care what the contract says..," and who are obviously professional extortionists and blackmailers, we decided to change our plans for “Friday” evening so we could accept the delivery of our shipment and get Summit and its band of extortionists and blackmailers out of our lives. We called "David" at 954-448-2034 at 3:33 PM on “Friday”. We told him that we would accept the delivery on “Friday” between 6:00 PM and 7:00 PM. We also informed him that the driver would have to arrive no later than 7:00 PM because the “facility” was locked up and inaccessible after 7:00 PM. We also told him that the delivery instructions we had sent to Summit stated that the delivery could not be accepted between 7:01 PM to 6:59 AM seven days a week. This form was sent to Summit by e-mail and by fax on July 14, 2011. David informed us again that he did not care what the contract said and that there would be an extra charge of $1,000.00 if we did not accept the delivery on “Friday” evening. The foregoing call was on a speakerphone at our end and there was a witness to both sides of the above conversation.

We called the driver on “Friday” at 3:38 PM to inform him of our conversations with David. He told us there was nothing he could do, even though we had agreed upon a delivery day and time of 7:00 AM on “Saturday”, because he had to follow his boss's instructions. We informed him again that the “facility” was locked up and inaccessible after 7:00 PM and that there would be no access to the “facility” until 7:00 AM on the following morning (“Saturday”). The foregoing call was on a speakerphone at our end and there was a witness to both sides of the above conversation. We made additional calls to the driver on “Friday” at 5:03 PM, 5:51 PM, 5:53 PM, 5:57 PM, and 6:01 PM. We got the driver's voicemail. We asked the driver to call us back to give us his location so we could estimate the time of his arrival. We finally reached the driver at 6:09 PM on “Friday”. We asked the driver where he was. He said he was about sixty miles away and was stuck in traffic. We told him it would be impossible for him to make it to the “facility” prior to 7:00 PM and that the “facility” was locked up and inaccessible after 7:00 PM. He said his instructions were to make the delivery at whatever time he arrived at the “facility” on “Friday”. The foregoing call was on a speakerphone at our end and there were three witnesses to both sides of the above conversation, as well as to the messages we left on the driver’s voicemail. At 7:00 PM on “Friday”, the driver called us. He told us that he would be at the “facility” sometime soon. We told him the delivery site would already be locked up and inaccessible until 7:00 AM on “Saturday”. The foregoing call was on a speakerphone at our end and there were three witnesses to both sides of the above conversation. At 7:02 PM on “Friday”, we left the “facility” with our three witnesses after having confirmed that the “facility” was already locked up and inaccessible. At 7:10 PM on “Friday”, the driver called to tell us that he had just arrived at the “facility”. We told him that it was too late, that the “facility” was already locked up and inaccessible until 7:00 AM on “Saturday”, that there was nothing whatsoever we could do about it, and that we would see him at the “facility” at 7:00 AM on “Saturday”. He confirmed that he would meet us at the “facility” at 7:00 AM on “Saturday”, and that there would be an extra charge of $500.00 because we could not accept the delivery at 7:10 PM on “Friday”. We told him we would refuse to pay the extra $500.00 charge. The foregoing call was on a speakerphone at our end and there were three witnesses to both sides of the above conversation.

We called David again at 3:38 PM on “Friday”. Our conversation mirrored the conversation we had when we had called him previously at 3:33 PM on “Friday”. The foregoing call was on a speakerphone at our end and there was a witness to both sides of the above conversation.

We made the following additional calls to David on “Friday”: 5:04 PM, 5:49 PM, 5:53 PM, 5:59 PM, 6:07 PM, and 6:12 PM. The substance of each conversation was the same. We asked where the driver was located, and we were told he would arrive by 7:00 PM. We stated that the “facility” would be locked up and inaccessible after 7:00 PM, and we were told that we would be charged $1,000.00 for storage and redelivery if we did not accept the delivery on “Friday”. The foregoing calls were on a speakerphone at our end and there were three witnesses to both sides of each of the above
conversations.

The next series of calls were made to David on “Friday” at 8:53 PM, 9:05 PM, 9:07 PM, 9:08 PM, and 10:49 PM. The substance of each conversation was the same. We stated that we expected our delivery at 7:00 AM on “Saturday”, and we were told there would be an additional charge of $500.00 because we could not accept the delivery at 7:10 PM on “Friday”. We stated that we wanted a clear confirmation that the driver would meet us at 7:00 AM on “Saturday”. We further stated that we would not pay the $500.00 charge because we did not owe it and that we would call the police, if necessary. David refused to confirm that the driver would make our delivery at 7:00 AM on “Saturday” unless we agreed to pay the extra $500.00, which we did not owe. The foregoing calls were on a speakerphone at our end and there was a witness to both sides of each of the above conversations.

Unbeknownst to us until approximately 10:40 PM on “Friday”, we received a text message from an unknown individual at Summit, which had been sent at 8:57 PM on “Friday”. Following is an exact transcript of the text message: "9544482034: Driver will be at 7 am u will need to pay him $625 plus $500 over night fee cash or postal money order only Tks". Following is an exact transcript of our reply, which was sent at 10:46 PM on “Friday”, to Summit's text message to us: "Me: I suggest you read this before you dig a deeper hole for yourself." We attached to our reply a copy of our Summit delivery information document in which Summit stated that the driver had to call us "..at least 24 hours prior to the delivery in order to inform you [us] of his arrival," and in which we specified the hours during which the “facility” would be locked up and inaccessible.

Service cost: $1725

I had high hopes for good service from Summit after speaking with Kristina, but in the end was disappointed. Let me start with the positives - the actual moving process was efficient and the drivers did a great job in padding furniture etc. Negatives:
1. Stolen goods - a box containing jewelry was sliced open with an exacto knife, items were taken, and then the box was retaped.
2. Poor customer service - Kristina may tell you that it will only take 10-14 days for the delivery, but after you agree to hire Summit, the delivery time grows to a month.
3. Make sure you take inventory yourself as your stuff is being delivered! The driver (Slavo in our case) try to have you sign a form that you took inventory without actually letting you do it. Don't fall for this! You might find that one of their employees stole something after the fact like we did.

Service cost: $4000

I will give them this-- the drivers showed up when they said they would. Did not have a problem with the workers-- they were courteous and respectful. My biggest problem was in communication and the condition of my belongings. We were in the unfortunate position of having to move without a new address. We left our stuff in their hands for about a month while we drove across country and found a place to live. I was told to contact them ASAP-- give them 2 weeks notice to get our things to us. As soon as we had arranged for a move-in date, I called Summit 2 weeks before we could move in-- and was told that they would put us on the schedule to deliver our belongings AFTER our move-in date, with a 30 day window!! For 2 weeks, we had no idea when we would see our belongings. I would have appreciated knowing their delivery policy up front. Luckily, they did show up one week after our move-in date.

Problem-- our boxes, rubbermaid totes, bed frames, bicycles, bookshelves-- you name it, it was smashed up. Only the sturdiest boxes survived unscathed. THey somehow managed to chip the edges of our dining table ever after they wrapped it with blankets!! One of our loveseats was stained with axle grease. Not only did they charge us more than their estimate, we have had to replace some of our belongings. After waiting almost 3 months, we were finally given a settlement that did not include the table and sofa, and dryer-- all of which they wrapped and managed to damage. They only offered us payment for small items that did not weigh very much so as to avoid paying on the insurance.

Needless to say, I will not ever recommend Summit Van Lines to anyone ever.

Service cost: $6000

I checked the reviews on this company before I contacted them and thought everything was going to be OK. I was quoted a low price. I then called and asked about how to arrange the service. That is when the person on the phone said that was just a ball park figure I would need to tell him what it was that we were moving. I then told him what I had and told him around 40 to 45 boxes along with one bedroom and a living room and kitchen. The price went up 500 dollars. I, thinking that these people are professionals said fine and made an appointment for them to pick up the furniture. I asked them when they would need to pick it up for a guaranteed delivery on Saturday. They assured me since the move was less than 500 miles they wouldn’t need any time they would pick it up on Friday and have it there Saturday morning. Wow was I naive. They showed up late with truck problems, they then said that we had more boxes than I had told them at which point I asked how much more and the answer was it was based on weight. Now at this point I was starting a new job on Monday no time to look for someone else. I asked about the weight and was given a CAT scale weight of the truck, I asked about the fuel and was told it was ¼ full and amazingly when it was weighed after picking up the furniture it was again only ¼ full. The price went up 1000 dollars. Again I have to have the furniture delivered the next day. They never showed up giving me the excuse that the truck was broken down. I have no place to stay and only clothes for that Saturday. They call and say they will definitely deliver by 8am Sunday then it was 12:00 Sunday then I called them at 6:45 PM and they said they were about an hour away but couldn’t tell me the name of the town they were in. I told them I couldn’t take delivery that late since they would not be finished unloading until at least 11:00 or later that night and I had a 6:00 breakfast with my new boss on Monday. I already had to buy clothes to go to work and another night in a hotel, which they never offered to pay for. They showed up late the next morning and refused to unload the truck until I paid the additional 1000 dollars. These people are extortionist, they refused to bill it and I had to take time off of a new job to put this on a credit card before they would do anything and the apathy that was exhibited every time I called makes me feel like they must have to pay people to give them the reviews I saw on line. If these people are professionals and can’t give a close estimate and can’t own up to their poor performance then I know I will never use another moving company again.

Service cost: $2900

I just move from Texas to Georgia. At first I was so worried because it was summer and the kids were home but then I spoke to Yosel from summit van lines. He was so helpful and informative thru the all move. Summit came to my house. They did all the packing for me and I didn't have to do a thing. It was great. They were very careful with my items. Then came the delivery date. They brought the items with in the time frame they promised. I was so happy with the move that I had to tell about it. Summit van lines made my move a great experience. I would definitely use them again if I move.

Service cost: $3200

I had to plan a move in just 3 days, I called several companies, one of them was Summit Van Lines, and their employees were very professional and answered all our questions. I explained to them I had to move in 2 days, they said there was no problem, that they could help us, they even offered me to receive an onsite estimate ,the estimator was on time and well prepared. He gave us the quote instantly after inspecting what we were planning on moving. He was very polite and I can tell he was well experienced. We decided to go with Summit, their employees kept in communication with us, this made us feel more relaxed because we knew they were making sure everything from our move would go well, and let me tell you; THEY ARE AMAZING!, they arrived on time on pick up, were very careful, everything was exactly how we were told it would be. We paid what we were quoted, we received our delivery the same day without a scratch, and my family and I are very pleased with the service and attention from Summit Van Lines. Thank you for everything you guys did for us; KEEP UP THE GOOD WORK!! We will definitely recommend Summit Van Lines to our friends and family.

Service cost: $689

Me and my family recently used Summit vanlines for our move.Wewere reffered to use them by a family friend we have known for a long time.We contacted our sales represntative which was easy and fast to get a precise quote.He explained the quote with perfect precision so I was quite impressed and decided to use them.On the move date our crew shows up all in proper attire and looking very proffessional.We had them provide us with a full service job.All our items were packed professionally at the price we agreed to on the quote.We received all our items three days later in good condition.The guy brought all our stuff up two floors at no additional cost which is a plus.I will definitely return the favor and reccomend them to my other friends and family.

Service cost: $2569

We had a contract to move from Memphis, TN to Silverdale, WA on 08/17/2013.  First they made us pay 50% which I found out you should not pay anything until you items are received. I called twice during the week of 8/26 and was told by Roxanna to call back the next week to find out information.  Well I called back two weeks straight and left voice mails and could not get any information.  I then called another number I found online and spoke to Charlie in dispatch and he said that he didn't know anything there were no notes this was the 2nd week in September.  My husband then called everyday day multiple times a day and we finally got that the items hadn't yet left Memphis.  He then stated that our delivery would be the week of 9/18/2013.  The driver finally called us on September 15 and states that he will be there on the next day at 4 pm and that we had a balance due of $2021 which was $750 above our balance and he couldn't tell us why it was so much.  We called everyone for 24 hours and no one could help us then Yosel a representative gave us the Customer service manager number Jenifer 954-712-4321.  She was the rudest customer service manager I have ever met.  They didn't have the contract but could tell me that $350 charge for packing when everything was pack.  Finally when I asked to speak to the manager of the manager someone wanted to help me.  They charge me 200 for mattress covers that I bought myself and put on myself before they even came.  They charge for 2 TV boxes when they were included with the move.  They then charge $75 for tape that they used to tape their own blankets on the furniture that  was supposed to be included in the move.  They charge $100 to wrap the sofa when it was supposed to be included.  The driver lied and said there was no coupon given when it was clearly written that it was on the paperwork and he didn't want to redeem it.  My husband who is active duty got to leave work early which was a big deal and myself left work early because the driver said he would be here on 9/16 between 2-4pm.  Well after we were already home waiting he called after the time scheduled and said the truck broke down.  The contract said 28 days and that was the 28th day. The driver said he should only be a little while down and would be there in the morning.  Again no show, that's 2 days of missed work.  He then scheduled for 2 pm on Wednesday September 18 we called and called and he kept saying 20 minutes.  He didn't show until 11:30 pm at night.  We have a noise ordinance that stops at 10 pm.  We give them the remaining balance and then they tell my husband that we have to pay $75 per flight of stairs when I say in our contract no extra charge for stairs. He then pulls out another company's paper for some other delivery and says it's just like this.  That had nothing to do with us or our delivery He wouldn't unload the truck. I tried to call the company but it was after hours and no one would answer.  I have to go to the ATM at almost 1 AM to get $150 to pay for them to give us our furniture and bring it in my apartment. The absolute worse experience of my life.

Service cost: $3272

Never ever hire Summit Vanlines or (Aone Vanlines) for moving, they simply suck every drop of your blood with collaboration of Aone Vanlines. Agreed to pay by weight $.55 cents for pound with Summit, but ended up paying (double) high price of $3.85 per cubic feet. Since they don't have office in NY, they subcontracted my move to Aone Vanlines. Aone doesn't care abt Summit and they will show very high  professionalism in every step of the way to suck every penny out of u in terms of packing, tape, bubble wrap, boxes, assembly, lifting, estimating, fuel, moving, storage and finally tips. The movers will keep the items in storage and combine your items with some others until it is filled in trailer and hire a company who can take oall items for cheaper price. Self moving is the BEST option.

Service cost: $7350

My wife and I used this company when we had a job relocation from Florida to North Carolina. We had them pack, and move everything.
The problems encountered are so bad, the rival most any poor experience I have had with a company in the 15 years I have been in business.
First of all, almost all the expectations set by the salesman were false. We found out that all the language in the contracts were contrary to what the salesperson explained on almost every point. It was designed to ensure we had no recourse of action to get money back after the fact.
Example 1: We were told the basic insurance would cover $.60 on each item. Example, if a TV cost $1000 new and they damaged it, we would receive $600 back. So when our $2,500 mattress was completely destroyed, after going through the claim, we received only the weight of the mattress, which resulted in a $35 reimbursement!
Example 2: We were told that the estimate was very high on the weight, but that the company would always weigh the truck and then discount us after the fact. To the contrary, when we called to find out the weight difference afterwards, they told us that our contract said we didn't have that option.
 
This was just a few examples. Movers showed up drunk, were rude, and they had hired local staff even though they advertise that all employees work for them. That was false.
After a very horrible experience on almost every level, the company refused to respond to our complaint. We spoke to the same woman over and over and she promised a call back, and after weeks or months, she would act as if she didn't know who we were.
 
The customer service is horrible. They don't treat you as a human in trouble. It is quite honestly the most horrible company I have ever ever, ever worked with on every level.
Do not do them the favor of doing business with them. You will stand a high chance of being equally disappointed. .

Service cost: $5000

Expected movers early a.m., they showed up late afternoon. We received a call from the office saying there was a truck breakdown.   Packers just happened to mention they were called in on a day off, so we don't know the real situation.    However they packed us up and loaded the truck leaving after 10:00pm.  The packers were 3 nice clean young men who appeared to know what they were doing.     Our furniture was to go into storage in Fort Lauderdale for 3 months.  The day after the move I received a phone message that there was damage,  I called back and the woman said oh No that call was an error.  Everything was fine.  Hmm?   Furniture was delivered on schedule, they showed up bright and early. Good start.  I looked around for the people who would unload the truck. The driver said he and the elderly man with him they would do it all. It was quickly apparent the older man knew little to nothing about moving furniture!   To be truthful, not mean, both men were obese and having difficulty moving and breathing. One man told us he was 70.  I understand about age discrimination but these men were not fit to do the job!!  They brought the furniture into the garage and expected to leave it there.  Not what we paid for!!    They also expected my husband to help carry it.   He started to help but I refused to let him continue.  We took the paid mover route because we knew we were no longer capable to do it. If he continued to help  he would be suffering for weeks.  When our things were unloaded the truck was to continue to other deliveries.     However our big screen Sony TV was not there. The driver explained that it was customary for him to be present for the loading.  However he had been called in to drive so the truck had been loaded by others earlier.  So these elderly men had to climb around inside looking for the TV.    Never found it  and said they had to go.  We should call Ft. Lauderale on Monday.  What? One man left  with one of my good forks that I had lent him.   Oh, we fed and watered them breakfast and lunch!!  I called Summit on monday to report the missing TV.    Oh, the men were mistaken it wasn't lost it was broken while in storage!    By the next day the story was that the storage area had been broken into and it was stolen.   So the moving company supposedly reported to their insurance to be reimbursed but I had to file a claim with the extra insurance they sold me!   And it was $1,000 deductible.   The TV was $1,000!!     Very sneaky  There was damage to chairs, missing boxes, but most frustrating were the lies about the TV etc.     They kept telling not to worry I had insurance and to just call this number to start the process. So I did and that company said they no longer provided ins. to Summit.  Yikes.  Called Summit again and they nonchalantly gave me another number to call. That's when I found out about the deductible.  We had purchased the 'full value' replacement insurance at 10 pm from the packers as they advised us to do so when we completed paperwork just before they left.  The Summit staff could be very chatty and friendly however when there was a problem they were hostile.  The lies rolled off their tongues.    I would not recommend them.      .

Service cost: $6000

I recently moved from Miami Beach to NYC. A friend of mine refered me to Summit Van Lines. Once calling I was offered with a free onsite service Sammy the onsite estimator came by and provided me with a binding quote free of charge. On move date 3 movers showed up on time they were friendly and professional they took their time to wrap up my items with great care. On delivery in NYC the movers had an insurance certification with them for the building they brought up my stuff to the 15th floor they unwrapped everything and placed all my items at their place. The price that was quoted was the price that I paid not a penny extra. Thank you Summit for a great moving expreience.    .

Service cost: $1975