Summit Van Lines

Packing:wardrobe boxes, were turned upside down in truck. One had no bar, clothes on hangers just thrown in with other things on top.

Areas started packing then move to something else. I had to go behind them call attention to missed items.

Legs and remotes for beds not packed with bed.

Left all their trash behind.

Unload: day late and could think of nothing but getting to the next job. Boxes not put in right rooms.

Desk and entertainment center damaged. Given different stories as how to get reimbursed. Bet I never do.

Move size: 2 Bedroom Home Service cost: $6000

Summit Van lines handled our move from Florida to Georgia. The initial pack and pickup was no problem. However since our delivery date of June 29th; we have encountered nothing but frustration to the point that I now must speak out.
When we moved; we selected the increased valuation of $10,000.00 vs a standard valuation of .60 per pound. Meaning if there were losses or damages(many) that the industry standard would have paid us about $72.00 vs. making an offer based upon full replacement value which was estimated by the moving company at $6556.70
The moving company approved a claim to be opened by their "claims department" MOVINGCLAIMS.NET After sending claims packages to them on three different occasions starting in July 2018; they approached us with a "settlement offer" of 72.00 based on their findings that the bill of lading and order for service "clearly stated a standard valuation of .60 per pound" and that I could submit a one time dispute based upon new information. When I informed Charlie (one of the owners) about the error that was made he too said I must file a dispute. This was done on December 5th; A month later I still have nothing to show for my efforts.
Summit Van Lines working in collusion with MovingClaims.net has done everything they can to dissuade me from filing a complaint against them. I have no choice at this point to submit this review.

Move size: 4 Bedroom Home Service cost: $6556

Our move was from Florida to PA. We kept our things in Summit Van Lines storage for almost a year paying $345 monthly to keep our possessions safe.

Therefore when we received our things we were beyond excited and had trust in the company. Especially since Mr. Sammy Perets, the Relocation Specialist, that originally saw us was extremely professional and friendly. We trusted that everything was going to be beyond our satisfaction. And that was far from the truth. We received many of our high value items either damaged, completely broke, with mold all over it or infested with rat feces. Two hutches with broken support braces, 42’ tv that has damaged side menu buttons broken, 50’ tv that was bent in half, a deep freezer with dents and chipped all over, a double stroller with mold spores all over it, a playpen with mold and a box that had sealed food full of rat feces and the rats completely ate through it. We were told by the driver if there’s anything wrong just to let Summit Van Lines know. As a matter of fact the assistant that was with the driver showed us the television that was bent. He showed my husband because he didn’t want to see me upset. We are your typical American hardworking family. A 50’ tv is something we worked hard for. It was obvious it was completely mishandled.

In the claim I was only allowed two pictures per item. The claim process is long for no reason. My husband and I were completely insulted at the settlement of $70 when that amount won’t even replace one of those items. We then disputed that amount. Our move was in March 2018. It’s now December and we have yet to hear anything.

Thousands were given to Summit Van Lines and they completely robbed us of our money, trust and we feel violated. The least they can do is compensate us so we can replace these items. Even after I contacted them I didn’t even receive an apology letter. Very likely we will need a moving company again in the near future and obviously will not use Summit Van Lines and will prevent any of our friends or family from hiring them. It’s a complete nightmare.

Move size: 3 Bedroom Home Service cost: $5000

I had the smallest move possible, below their minimum requirements for a move, but still they managed to misplace my large box with the highest dollar value (and personal value) and a brand new vacuum cleaner. I actually believe they stole the box because it doesn't make sense that my biggest box was misplaced somewhere and can't be found?? I'm so upset because all I got was a sorry and I didn't get ANY money back from the insurance either because I didn't take photos. I had receipts of the most expensive items, for example a minor stock of jewelry for my eCommerce store (yes, I know that was stupid but my tiny car was packed to its fullest and I needed space for my two dogs), but no photos so I didn't get a single cent back.

Don't be as naive as me believing they will take full responsibility for your things. Expect the worst and take photos of EVERYTHING. I will never use a moving service again. Did I tell you that my nightstand was broken too. They messed up 50% of my stuff!! They told me when I called that they were checking with prior deliveries, but they never called back when they promised. I had to call and call to get any answer whatsoever.

Move size: Partial Move Service cost: $2300

I hired Summit to do a move for my mother and they managed to damage a few items in the process. They pretend to care when they deliver the move. We pointed out broken things and they took notes and pictures, then they tell you to start a claim with their insurance company (moving claims.net) which is a third party company. When I called Summit and asked them to send me the pictures and notes they took, they told me that they don't have that information. You will take months going back and fwd with the insurance company, having to prove that the items were damage by the movers. This whole time, Summit is not in this process because they will tell you to deal with the insurance comany. The total estimated amount of damage they caused was close to $1000. I submitted the claim in July 2019 and Feb 2020, the insurance company sends me a settlement letter stating that they will only pay $72. These companies are a joke! DO NOT GO WITH THEM!! save yourself the hassle, do some reserach and choose a better moving company. The burden of proof will be put on you to go through their convoluted insurance process to only be dissapointed in the end. I did not sign the settlement, and I'm currently seeking legal advice. This has become personal to me.

Move size: 3 Bedroom Home Service cost: $1300

Do NOT use this company on long distance moving. This company is extremely deceitful, they’ll have Sammy Perets come to your house to give you an estimate, and fill your ears with magical fairytales. First they tell you we guarantee we will get your stuff to you in 3 business, 10 at the most if unforeseen things like the weather. They will claim they will not lose your things because everything is ticketed and at pick-up and delivery someone will count with you all you stuff, (only the pick up did). They also claim not sell your stuff to third parties, Summit Van Lines will start and finish with you. However all their promises turned out to be false. Our stuff arrived 14 business later, and when we would call them to get status of arrival and they said they would call back at the end of the day with an answer and never did. They also had the perfect story each as to why are things had not arrived, the truck magically broke down the 10th business day, We had to cancel our vacation because they claim it would arrive that weekend because we were priority due to THEIR ERRORS. The customer service person was extremely rude at all times and would raise your voice at you when you try to voice your dissatisfaction and remind her she never called back as promised. They lost our dinning table, and had to search through the other peoples stuff to locate it, which they thankfully did. However the other things lost like our bed frame and many other things they claim they would have to call us back on. The things that did arrive were damaged, all the boxes were crushed. These people are no respect for your personal belongings. They broke many furniture pieces, a lot and then had stains and scratches that were not there, they broke our safe, bent the wheel on our bikes, they also broke our brand new TV PLEASE LOOK ELSEWHERE for long distance moving. They might be good for local, however for long distance they sell your stuff to 3rd parties which lose or damage half of your stuff.

Move size: 3 Bedroom Home Service cost: $6800

They treat their customers like crap. I asked for assistance with an issue I had and instead of investigating and checking the facts, they put all of the blame on me and accused me of “monkey business” for asking the movers to dispose of some trash and furniture we were getting rid of. We way overpaid for the move and when I asked Shannon and her manager for assistance, they were rude and condescending to me over text. The foreman on the job told us we could only pay via cash or cashier's check and they kept accusing us of not being truthful on how much we paid since we paid in cash. I told them multiple times that the moving team wouldn’t let us pay via credit card since their machine was down and they just kept reiterating that they had multiple payment options we could’ve used without even checking to see if the machine was actually down. We were forced to pay in cash. It’s one thing to not assist a customer when they have an issue but it’s another to be downright disrespectful. Steer clear from Summit Van Lines unless you want to be treated like crap.

They're putting all of the blame on me saying I should've contacted the office to ask how much extra to have the movers dispose of the trash and furniture we were getting rid of instead of holding their movers accountable. The movers could've asked me to contact the office regarding my request but they obviously weren't trained to do so. Therefore, I was getting blamed as the customer. This is probably the most unprofessional communication I've ever had with a company, ever. They refuse to even ask the foreman how much we paid or verify that the credit card machine was down.

Please train your movers and take a customer service class.

Move size: 2 Bedroom Home Service cost: $939