Summit Van Lines

I checked the reviews on this company before I contacted them and thought everything was going to be OK. I was quoted a low price. I then called and asked about how to arrange the service. That is when the person on the phone said that was just a ball park figure I would need to tell him what it was that we were moving. I then told him what I had and told him around 40 to 45 boxes along with one bedroom and a living room and kitchen. The price went up 500 dollars. I, thinking that these people are professionals said fine and made an appointment for them to pick up the furniture. I asked them when they would need to pick it up for a guaranteed delivery on Saturday. They assured me since the move was less than 500 miles they wouldn’t need any time they would pick it up on Friday and have it there Saturday morning. Wow was I naive. They showed up late with truck problems, they then said that we had more boxes than I had told them at which point I asked how much more and the answer was it was based on weight. Now at this point I was starting a new job on Monday no time to look for someone else. I asked about the weight and was given a CAT scale weight of the truck, I asked about the fuel and was told it was ¼ full and amazingly when it was weighed after picking up the furniture it was again only ¼ full. The price went up 1000 dollars. Again I have to have the furniture delivered the next day. They never showed up giving me the excuse that the truck was broken down. I have no place to stay and only clothes for that Saturday. They call and say they will definitely deliver by 8am Sunday then it was 12:00 Sunday then I called them at 6:45 PM and they said they were about an hour away but couldn’t tell me the name of the town they were in. I told them I couldn’t take delivery that late since they would not be finished unloading until at least 11:00 or later that night and I had a 6:00 breakfast with my new boss on Monday. I already had to buy clothes to go to work and another night in a hotel, which they never offered to pay for. They showed up late the next morning and refused to unload the truck until I paid the additional 1000 dollars. These people are extortionist, they refused to bill it and I had to take time off of a new job to put this on a credit card before they would do anything and the apathy that was exhibited every time I called makes me feel like they must have to pay people to give them the reviews I saw on line. If these people are professionals and can’t give a close estimate and can’t own up to their poor performance then I know I will never use another moving company again.

Service cost: $2900

I just move from Texas to Georgia. At first I was so worried because it was summer and the kids were home but then I spoke to Yosel from summit van lines. He was so helpful and informative thru the all move. Summit came to my house. They did all the packing for me and I didn't have to do a thing. It was great. They were very careful with my items. Then came the delivery date. They brought the items with in the time frame they promised. I was so happy with the move that I had to tell about it. Summit van lines made my move a great experience. I would definitely use them again if I move.

Service cost: $3200

I had to plan a move in just 3 days, I called several companies, one of them was Summit Van Lines, and their employees were very professional and answered all our questions. I explained to them I had to move in 2 days, they said there was no problem, that they could help us, they even offered me to receive an onsite estimate ,the estimator was on time and well prepared. He gave us the quote instantly after inspecting what we were planning on moving. He was very polite and I can tell he was well experienced. We decided to go with Summit, their employees kept in communication with us, this made us feel more relaxed because we knew they were making sure everything from our move would go well, and let me tell you; THEY ARE AMAZING!, they arrived on time on pick up, were very careful, everything was exactly how we were told it would be. We paid what we were quoted, we received our delivery the same day without a scratch, and my family and I are very pleased with the service and attention from Summit Van Lines. Thank you for everything you guys did for us; KEEP UP THE GOOD WORK!! We will definitely recommend Summit Van Lines to our friends and family.

Service cost: $689

Me and my family recently used Summit vanlines for our move.Wewere reffered to use them by a family friend we have known for a long time.We contacted our sales represntative which was easy and fast to get a precise quote.He explained the quote with perfect precision so I was quite impressed and decided to use them.On the move date our crew shows up all in proper attire and looking very proffessional.We had them provide us with a full service job.All our items were packed professionally at the price we agreed to on the quote.We received all our items three days later in good condition.The guy brought all our stuff up two floors at no additional cost which is a plus.I will definitely return the favor and reccomend them to my other friends and family.

Service cost: $2569

We had a contract to move from Memphis, TN to Silverdale, WA on 08/17/2013.  First they made us pay 50% which I found out you should not pay anything until you items are received. I called twice during the week of 8/26 and was told by Roxanna to call back the next week to find out information.  Well I called back two weeks straight and left voice mails and could not get any information.  I then called another number I found online and spoke to Charlie in dispatch and he said that he didn't know anything there were no notes this was the 2nd week in September.  My husband then called everyday day multiple times a day and we finally got that the items hadn't yet left Memphis.  He then stated that our delivery would be the week of 9/18/2013.  The driver finally called us on September 15 and states that he will be there on the next day at 4 pm and that we had a balance due of $2021 which was $750 above our balance and he couldn't tell us why it was so much.  We called everyone for 24 hours and no one could help us then Yosel a representative gave us the Customer service manager number Jenifer 954-712-4321.  She was the rudest customer service manager I have ever met.  They didn't have the contract but could tell me that $350 charge for packing when everything was pack.  Finally when I asked to speak to the manager of the manager someone wanted to help me.  They charge me 200 for mattress covers that I bought myself and put on myself before they even came.  They charge for 2 TV boxes when they were included with the move.  They then charge $75 for tape that they used to tape their own blankets on the furniture that  was supposed to be included in the move.  They charge $100 to wrap the sofa when it was supposed to be included.  The driver lied and said there was no coupon given when it was clearly written that it was on the paperwork and he didn't want to redeem it.  My husband who is active duty got to leave work early which was a big deal and myself left work early because the driver said he would be here on 9/16 between 2-4pm.  Well after we were already home waiting he called after the time scheduled and said the truck broke down.  The contract said 28 days and that was the 28th day. The driver said he should only be a little while down and would be there in the morning.  Again no show, that's 2 days of missed work.  He then scheduled for 2 pm on Wednesday September 18 we called and called and he kept saying 20 minutes.  He didn't show until 11:30 pm at night.  We have a noise ordinance that stops at 10 pm.  We give them the remaining balance and then they tell my husband that we have to pay $75 per flight of stairs when I say in our contract no extra charge for stairs. He then pulls out another company's paper for some other delivery and says it's just like this.  That had nothing to do with us or our delivery He wouldn't unload the truck. I tried to call the company but it was after hours and no one would answer.  I have to go to the ATM at almost 1 AM to get $150 to pay for them to give us our furniture and bring it in my apartment. The absolute worse experience of my life.

Service cost: $3272

Never ever hire Summit Vanlines or (Aone Vanlines) for moving, they simply suck every drop of your blood with collaboration of Aone Vanlines. Agreed to pay by weight $.55 cents for pound with Summit, but ended up paying (double) high price of $3.85 per cubic feet. Since they don't have office in NY, they subcontracted my move to Aone Vanlines. Aone doesn't care abt Summit and they will show very high  professionalism in every step of the way to suck every penny out of u in terms of packing, tape, bubble wrap, boxes, assembly, lifting, estimating, fuel, moving, storage and finally tips. The movers will keep the items in storage and combine your items with some others until it is filled in trailer and hire a company who can take oall items for cheaper price. Self moving is the BEST option.

Service cost: $7350

My wife and I used this company when we had a job relocation from Florida to North Carolina. We had them pack, and move everything.
The problems encountered are so bad, the rival most any poor experience I have had with a company in the 15 years I have been in business.
First of all, almost all the expectations set by the salesman were false. We found out that all the language in the contracts were contrary to what the salesperson explained on almost every point. It was designed to ensure we had no recourse of action to get money back after the fact.
Example 1: We were told the basic insurance would cover $.60 on each item. Example, if a TV cost $1000 new and they damaged it, we would receive $600 back. So when our $2,500 mattress was completely destroyed, after going through the claim, we received only the weight of the mattress, which resulted in a $35 reimbursement!
Example 2: We were told that the estimate was very high on the weight, but that the company would always weigh the truck and then discount us after the fact. To the contrary, when we called to find out the weight difference afterwards, they told us that our contract said we didn't have that option.
 
This was just a few examples. Movers showed up drunk, were rude, and they had hired local staff even though they advertise that all employees work for them. That was false.
After a very horrible experience on almost every level, the company refused to respond to our complaint. We spoke to the same woman over and over and she promised a call back, and after weeks or months, she would act as if she didn't know who we were.
 
The customer service is horrible. They don't treat you as a human in trouble. It is quite honestly the most horrible company I have ever ever, ever worked with on every level.
Do not do them the favor of doing business with them. You will stand a high chance of being equally disappointed. .

Service cost: $5000

Expected movers early a.m., they showed up late afternoon. We received a call from the office saying there was a truck breakdown.   Packers just happened to mention they were called in on a day off, so we don't know the real situation.    However they packed us up and loaded the truck leaving after 10:00pm.  The packers were 3 nice clean young men who appeared to know what they were doing.     Our furniture was to go into storage in Fort Lauderdale for 3 months.  The day after the move I received a phone message that there was damage,  I called back and the woman said oh No that call was an error.  Everything was fine.  Hmm?   Furniture was delivered on schedule, they showed up bright and early. Good start.  I looked around for the people who would unload the truck. The driver said he and the elderly man with him they would do it all. It was quickly apparent the older man knew little to nothing about moving furniture!   To be truthful, not mean, both men were obese and having difficulty moving and breathing. One man told us he was 70.  I understand about age discrimination but these men were not fit to do the job!!  They brought the furniture into the garage and expected to leave it there.  Not what we paid for!!    They also expected my husband to help carry it.   He started to help but I refused to let him continue.  We took the paid mover route because we knew we were no longer capable to do it. If he continued to help  he would be suffering for weeks.  When our things were unloaded the truck was to continue to other deliveries.     However our big screen Sony TV was not there. The driver explained that it was customary for him to be present for the loading.  However he had been called in to drive so the truck had been loaded by others earlier.  So these elderly men had to climb around inside looking for the TV.    Never found it  and said they had to go.  We should call Ft. Lauderale on Monday.  What? One man left  with one of my good forks that I had lent him.   Oh, we fed and watered them breakfast and lunch!!  I called Summit on monday to report the missing TV.    Oh, the men were mistaken it wasn't lost it was broken while in storage!    By the next day the story was that the storage area had been broken into and it was stolen.   So the moving company supposedly reported to their insurance to be reimbursed but I had to file a claim with the extra insurance they sold me!   And it was $1,000 deductible.   The TV was $1,000!!     Very sneaky  There was damage to chairs, missing boxes, but most frustrating were the lies about the TV etc.     They kept telling not to worry I had insurance and to just call this number to start the process. So I did and that company said they no longer provided ins. to Summit.  Yikes.  Called Summit again and they nonchalantly gave me another number to call. That's when I found out about the deductible.  We had purchased the 'full value' replacement insurance at 10 pm from the packers as they advised us to do so when we completed paperwork just before they left.  The Summit staff could be very chatty and friendly however when there was a problem they were hostile.  The lies rolled off their tongues.    I would not recommend them.      .

Service cost: $6000

I recently moved from Miami Beach to NYC. A friend of mine refered me to Summit Van Lines. Once calling I was offered with a free onsite service Sammy the onsite estimator came by and provided me with a binding quote free of charge. On move date 3 movers showed up on time they were friendly and professional they took their time to wrap up my items with great care. On delivery in NYC the movers had an insurance certification with them for the building they brought up my stuff to the 15th floor they unwrapped everything and placed all my items at their place. The price that was quoted was the price that I paid not a penny extra. Thank you Summit for a great moving expreience.    .

Service cost: $1975

Consumers and Carriers Beware, Summit Van Lines is a Scam Operated by Ofer Gazit and Guy Shoshan, do not let the name Summit Van Lines fool you, they are no different than the local rogue company. Summit Van Lines and their associates are nothing but a bunch of Lying thieves. I have complaint to the BBB regarding their practices and they responded with nothing but lies! Not only did they defraud my company by $1020 but they have also charged for cubic feet that wasn’t correct, and damaged all of our customers furniture at the time of delivery. They also refuse to pay for damages to the customer and return all federal contract back to my company, I have also heard from other moving companies they have been a victim of their so call Credit refund and lack of original contract being send back to the originating carrier. Employees working for Summit Van Lines have also come forward regarding their pay being cheated and not being told prior that they made a mistake in some case some of their labor workers came forward and told me that when Guy Shoshan was confronted of the pay error that they made an excused that they damaged something or that they didn’t work the hours etc. the list goes on. A company like Summit Van Lines should be under investigation by Immigration, Labor department and other federal departments regarding their business practice. I have already launch several complaints to federal and local authorities regarding their business practice along with affidavit sworn testimonials of prior employees that have had issues along with prior carriers that they have defrauded. STAY AWAY FROM SUMMIT VAN LINES. DO NOT BE THEIR NEXT VICTIM. .

Service cost: $6500

Do not use this company! It is a nightmare! Showed up late, kept asking me if I wanted all our stuff packed, complained that we had so much stuff, took 14 hours to pack a normal three bedroom house, and still had to have another truck come to get our mattresses. Took over two weeks to get from Indiana to Florida. They were late, many things were broken, threw things in boxes, did not fully unpack like they said, took 12 hours to unload, put beds together wrong, and am still wondering what system they used to pack.

Service cost: $9000

This is the worst moving company to use. The movers stole and lost many of my property. They also kept up coming up with charges and ended up making the move not worth it. They stole a box of shoes, lost my dresser mirror and broke most of my furniture. I am just thankful I did not transport my car with them given how badly damaged my things were. They would probably have stolen my car and claim it was lost. They came late and unexpectedly, and the movers were very rude and arrogant. Their insurance is worth nothing. Get your own insurance if you need one. I would not recommend this company. .

Service cost: $1560

Summit Van Lines is a TOTAL SCAM!  DO NOT EVER USE THEM!! YOU WILL REGRET IT!!   They moved me in March, 2012.   August 13, 2014 - I found out that they FORGED MY SIGNATURE on a "Release Agreement" that said "I would agree to remove any negative reviews posted by me or on my behalf.. and for the consideration of an account credit of $100 in good faith"   Seriously?  It is dated 3 days after they picked up my furniture and states "WHEREAS, disputes and differences have arisen between the parties.."   THIS COMPANY IS ONE OF THE MOST CROOKED AND DISGUSTING COMPANIES I HAVE EVER DONE BUSINESS WITH!!     Unfortunately, I used this company to move me from Alabama to Texas in March, 2012.   The entire moving experience with them was a complete nightmare. They showed up a day late due to "truck issues" and then when they did show up, they were in a rented Budget truck.   They took over 3 weeks to deliver my furniture and when they did deliver it, there was only one man to unload me - so needless to say, he did not put any of my furniture back together as per my contract.  The estimated charge ended up being nearly DOUBLE what they quoted me and would only take cash and threatened to leave with my stuff and take it  to Florida for storage if I did not pay IN FULL before unloading.   The boxes were crushed, torn and numerous items were broken.

Service cost: $2900

AVOID THIS COMPANY!! TAKE THESE REVIEWS SERIOUSLY.I will be very brief. This company should not be in the moving business. This was a very, very BAD service. Here are the very high level experience I had with Summit Van Lines:1) The final amount that I paid was more than doubled the amount that I was quoted. I was quoted $2400 and ended up paying $4800;2) The delivery team was EXTREMELY rude and very, very unprofessional. 3) Several items are missing, especially my rare wines.4) Several items were smashed/broken. For example my table top, 12 large expensive wine glasses were all smashed, wine top, etc.5) Several items are still not assembled. For example, my bed and mirror are still not assembled 3 weeks after delivery.6) I was constantly threatened that my things would be placed in storage and that it will cost me $2500 for re-delivery, despite the fact that I was supposedly offered 1 Month free storage.I am still contemplating legal action against your company because this was a totally unacceptable service.PLEASE READ THE OTHER REVIEWS AND DO NOT USE THIS COMPANY.

Service cost: $4900

The lady in charge of arraigning the move, Sigal, was very friendly and helpful. But the actual move was horrible. The movers, specifically Ortiz, was unprofessional, rude, didn't care about my property and actually tried to steal a box of alcohol bottles I had. I went with Summit Van Lines because they had a good price but in the end I ended up losing since my furniture got damaged, stained, cut up and broken. Avoid unless you want to spend time filing a claim to try and get some money to replace your items. Here's what will happen if you go with them:- Movers will shop up late to your initial location.- Movers won't wrap up furniture- They'll arrive suspiciously late to your new place somehow acquiring another worker- They'll leave all your furniture in puddles of water, get their sweat all over your items so that it stains, and carry it without any padding/blankets/covers so everything breaks and gets scratched. - Ortiz will then yell at you because you complain that your items are coming into your apartment dirty, broken or both.- Eventually you'll get tired or Ortiz's attitude and disregard for your furniture that you end up helping move things into the apartment just to have the move be over. - Lastly you'll notice that the box of alcohol bottles that was loaded last somehow hasn't made it into your apartment. Only after insisting for a long time that the box hasn't shown up, they'll "find" the box they tried to STEAL from you in the back of the truck with someone else's property. I'm currently filing a claim with their 3rd party company which I really doubt will fix the negligence displayed by their movers.

Service cost: $1000

Do not hire this company to haul horse manure! The driver was horrible - called three times about backing down a driveway off of a main road due to the length which is about one hundred yards as he could barely operate a tractor trailer. The driver did not have any assistance so was trying to move all the items himself.
 They demanded cash before unloading the truck and the reason was quickly obvious - damaged furniture - wet rugs and later found numerous items missing.
 .

Service cost: $1000

This company is a disgrace and is HORRIBLE! DO NOT USE!! They are fraudulent, and employ deceptive paperwork/sales techniques, & delay tactics on simple claims.

Prior to Moving Day:
I had received quotes from other van lines, and Summit was the cheapest. The sales associate, Sammy, was convincing. We were told that we would have our own trailer and it would be a direct shipment from FL to PA. He asked me when I wanted it delivered, and I stated the first week in August, as I would be traveling up to PA just to receive my goods. I was told multiple times that this date would work. We also purchased extra insurance, as my goods and belongings were in mint condition and expensive.

Moving day:
In late July, the truck and workers showed up on time. These guys were great. They were careful when packing my belongings. Nothing was damaged. They took their time wrapping my goods, carrying them two flights of stairs, and loading them carefully into the truck. I was impressed until we were told that we were over our "box allotment". I had packed my goods myself, and in boxes in all shapes and sizes. Regardless of size, I was limited to the number of boxes to be taken. I.e. if I was only allowed 40 boxes total, it didn't matter if those boxes were shoe boxes. Only the count mattered. I called Sammy, since I looked into the truck and saw that there was a half a truck that was empty still, and my belongings would no question fit. Sammy got it ironed out with the workers at my home, and all was fine again. Prior to leaving my home with my goods, I again confirmed my delivery date as being 8 days from Moving Day. They confirmed.

8 days later:
I traveled to PA to receive my goods. I hadn't heard from the company so I called them that morning, and I was informed that my belongings never left the state of FL. I was fed excuse after excuse until I screamed this was unacceptable and I needed my items ASAP! How unprofessional and rude can a company be to someone who traveled up to PA just to receive their goods, and never tell them their items never left the state of origin! Charlie, the representative I spoke to, apologized, and said my items would be there in two days.

2 days later:
My items finally came. However, almost EVERY PIECE OF BEDROOM FURNITURE WAS DAMAGED. How could this have happened? I was then told that my belongings were unloaded into a warehouse once they left my home in FL, and then repacked! This was NOT what we were promised! I WAS PROMISED A SINGLE, DEDICATED, DIRECT TRUCK FL TO PA. We were lied to just to give them our business! The workers were embarrassed at the damage, and urged me to take pictures and file claims. My new bedroom furniture was scraped on the sides, dented in, and scratched. My guest bedroom furniture was even worse! A HOLE was punched in the back of my dresser. The dresser was dropped on a corner, and the corner was crushed in. There are scratches, dents, and scuffs over end tables, head and footboards, benches, and media center. They lost TWO large, expensive mirrors of mine somewhere in the warehouse. Hundreds of dollars' worth of glass, plates, decorative items were shattered. Lamp shades were dented in and had to be thrown away. Dining room furniture was scraped and scratched. The only positive of the day were the workers, as they were polite, kind, and professional.

The claims process:
The claims process is meant to discourage people from filing claims, as it takes THAT much time, energy, and research. You are instructed to work with a third party claims company (movingclaims.net). THIS COMPANY IS A COMPLETE AND TOTAL FRAUD. The documentation you need to submit a claim is unbelievable. Everything must be physically printed (in color) and mailed in. This took us several weeks to complete, as we would uncover more damage/items that never made it to the house as we unpacked and took inventory. We submitted our claim in October, which was an entire thick packet of information. In December, we were given another chance to add more items, which we declined to do so even though we discovered more missing items, as it took so much time to complete the first time around, and we just wanted to be done with it. It was March, and we still hadn't heard. We followed back up, shortly after, THEY OFFERED US $64 TOTAL! The claim we submitted was for approx. $2,500! We immediately responded stating this is unacceptable! They came with another offer..$94! And stated this was THEIR FINAL OFFER! After countless emails, to Movingclaims.net, which is accountable for nothing,we were told that we had to go back to Summit to settle the claim. Charlie from Summit was seemingly unaware of our claim and we were asked THREE MORE TIMES to file ANOTHER CLAIM! We stated we will NOT do that, as this has been MONTHS of delay tactics and fraud. Still today, we have NO resolution.

Move size: 2 Bedroom Home Service cost: $4500

Thank goodness for.Summit Van Lines, they moved my father from Maryland to Florida, at the lowest quoted rate, stuck to the price,did the move on time, quickly and efficiently.. plus the customer service was good and the movers were helpful. I was relieved,since, other moving companies were trying to nickle and dime me, quoting additional fees,for" having to move a few thing up a flight of basement stairs!" I had never heard of anything like that. Then, I call Summit and they gave me a good quote with no additionsl ffees and stuck to it. I would recommend Summit van lines to anyone moving and will only use them, from this day forward!

Move size: 3 Bedroom Home Service cost: $3200

Thank you for the movers from this company they were so good and helpful they were polite and courteous and respected my belongings they came in packed up my two bedroom apartment professionally and got it on the truck when I arrive to my other place they helped me bring everything into the correct rooms and when I went to unpack everything I found that there was nothing broken everything that I had labeled fragile they had took very very good care of and I very appreciate that thank you for all your hard work guys.

Move size: 2 Bedroom Home Service cost: $2500

Our family had used Summit a few times. We did so because we have been very happy with the service. I have a few homes and I use Summit exclusively because of the price and quality of service. I have used other moving companies in the past. I choose to continue to use Summit because nothing breaks, and everyone is very personable and respectful to our items. This particular move wasnit that large but our others have been. I opine that Summit will do a great job for you.

Thank you,
Jim.

Move size: 3 Bedroom Home Service cost: $6700