Summit Van Lines

This company is a disgrace and is HORRIBLE! DO NOT USE!! They are fraudulent, and employ deceptive paperwork/sales techniques, & delay tactics on simple claims.

Prior to Moving Day:
I had received quotes from other van lines, and Summit was the cheapest. The sales associate, Sammy, was convincing. We were told that we would have our own trailer and it would be a direct shipment from FL to PA. He asked me when I wanted it delivered, and I stated the first week in August, as I would be traveling up to PA just to receive my goods. I was told multiple times that this date would work. We also purchased extra insurance, as my goods and belongings were in mint condition and expensive.

Moving day:
In late July, the truck and workers showed up on time. These guys were great. They were careful when packing my belongings. Nothing was damaged. They took their time wrapping my goods, carrying them two flights of stairs, and loading them carefully into the truck. I was impressed until we were told that we were over our "box allotment". I had packed my goods myself, and in boxes in all shapes and sizes. Regardless of size, I was limited to the number of boxes to be taken. I.e. if I was only allowed 40 boxes total, it didn't matter if those boxes were shoe boxes. Only the count mattered. I called Sammy, since I looked into the truck and saw that there was a half a truck that was empty still, and my belongings would no question fit. Sammy got it ironed out with the workers at my home, and all was fine again. Prior to leaving my home with my goods, I again confirmed my delivery date as being 8 days from Moving Day. They confirmed.

8 days later:
I traveled to PA to receive my goods. I hadn't heard from the company so I called them that morning, and I was informed that my belongings never left the state of FL. I was fed excuse after excuse until I screamed this was unacceptable and I needed my items ASAP! How unprofessional and rude can a company be to someone who traveled up to PA just to receive their goods, and never tell them their items never left the state of origin! Charlie, the representative I spoke to, apologized, and said my items would be there in two days.

2 days later:
My items finally came. However, almost EVERY PIECE OF BEDROOM FURNITURE WAS DAMAGED. How could this have happened? I was then told that my belongings were unloaded into a warehouse once they left my home in FL, and then repacked! This was NOT what we were promised! I WAS PROMISED A SINGLE, DEDICATED, DIRECT TRUCK FL TO PA. We were lied to just to give them our business! The workers were embarrassed at the damage, and urged me to take pictures and file claims. My new bedroom furniture was scraped on the sides, dented in, and scratched. My guest bedroom furniture was even worse! A HOLE was punched in the back of my dresser. The dresser was dropped on a corner, and the corner was crushed in. There are scratches, dents, and scuffs over end tables, head and footboards, benches, and media center. They lost TWO large, expensive mirrors of mine somewhere in the warehouse. Hundreds of dollars' worth of glass, plates, decorative items were shattered. Lamp shades were dented in and had to be thrown away. Dining room furniture was scraped and scratched. The only positive of the day were the workers, as they were polite, kind, and professional.

The claims process:
The claims process is meant to discourage people from filing claims, as it takes THAT much time, energy, and research. You are instructed to work with a third party claims company (movingclaims.net). THIS COMPANY IS A COMPLETE AND TOTAL FRAUD. The documentation you need to submit a claim is unbelievable. Everything must be physically printed (in color) and mailed in. This took us several weeks to complete, as we would uncover more damage/items that never made it to the house as we unpacked and took inventory. We submitted our claim in October, which was an entire thick packet of information. In December, we were given another chance to add more items, which we declined to do so even though we discovered more missing items, as it took so much time to complete the first time around, and we just wanted to be done with it. It was March, and we still hadn't heard. We followed back up, shortly after, THEY OFFERED US $64 TOTAL! The claim we submitted was for approx. $2,500! We immediately responded stating this is unacceptable! They came with another offer..$94! And stated this was THEIR FINAL OFFER! After countless emails, to Movingclaims.net, which is accountable for nothing,we were told that we had to go back to Summit to settle the claim. Charlie from Summit was seemingly unaware of our claim and we were asked THREE MORE TIMES to file ANOTHER CLAIM! We stated we will NOT do that, as this has been MONTHS of delay tactics and fraud. Still today, we have NO resolution.

Move size: 2 Bedroom Home Service cost: $4500

Thank goodness for.Summit Van Lines, they moved my father from Maryland to Florida, at the lowest quoted rate, stuck to the price,did the move on time, quickly and efficiently.. plus the customer service was good and the movers were helpful. I was relieved,since, other moving companies were trying to nickle and dime me, quoting additional fees,for" having to move a few thing up a flight of basement stairs!" I had never heard of anything like that. Then, I call Summit and they gave me a good quote with no additionsl ffees and stuck to it. I would recommend Summit van lines to anyone moving and will only use them, from this day forward!

Move size: 3 Bedroom Home Service cost: $3200

Thank you for the movers from this company they were so good and helpful they were polite and courteous and respected my belongings they came in packed up my two bedroom apartment professionally and got it on the truck when I arrive to my other place they helped me bring everything into the correct rooms and when I went to unpack everything I found that there was nothing broken everything that I had labeled fragile they had took very very good care of and I very appreciate that thank you for all your hard work guys.

Move size: 2 Bedroom Home Service cost: $2500

Our family had used Summit a few times. We did so because we have been very happy with the service. I have a few homes and I use Summit exclusively because of the price and quality of service. I have used other moving companies in the past. I choose to continue to use Summit because nothing breaks, and everyone is very personable and respectful to our items. This particular move wasnit that large but our others have been. I opine that Summit will do a great job for you.

Thank you,
Jim.

Move size: 3 Bedroom Home Service cost: $6700

DO NOT USE SUMMIT VAN LINES. I hate to speak negatively about a company on a social site but Summit Van Lines has mishandled my shipment, doctored documents and tried taking advantage of my father who is a senior. On top of that their driver was speaking very badly about Summit Van Lines. He was complaining about how he tried quitting multiple times but that the company keeps offering him more money to stay. While unloading my possesions he broke many of them and of other people's loads because he was frustrated that they were in the way of him getting to my stuff.

DO NOT USE THIS COMPANY. I MEANT TO USE NATIONAL VAN LINES BUT STUMBLED ONTO THESE CROOKS BY MISTAKE.

These guys do not care about your furniture and possessions. They advertise that they will pack, disassemble and reassemble for you. Their packing is shotty with old blankets that are worn down and not usable. They did disassemble but they refused to reassemble because the driver said he did not disassemble so he cannot reassemble (that was not my problem). Not to mention how many things of mine they lost.

Be forewarned that you are placing your stuff in peril if you use SUMMIT VAN LINES. I offered them many opportunities to make it right but they have not. the managers do not help. Carmen Guzman, Guy, Adam Green, Charles.. none of them are helpful but instead give you a run around. Kenneth is the only one that was helpful.

Not sure how they have such a good rating but I would venture to say that their score may also be doctored by simply omitting bad reviews. I am sure thales same will happen with this one.

If you use these guys I wish you luck.

Move size: 1 Bedroom Home Service cost: $2800

The drivers just dumped and ran saying they were behind on their schedule. Numerous photos of pieces of furniture with drivers holding pieces. I had replacement cost insurance which did't cover anything (? $400 cost ripoff. Money the company just sticks in their pocket). Numerous boxes were lost to be told they would never lose that many boxes (minimum of ten). My assessment was $10,000 not including the loss of my brothers ashes which they showed no remorse. Stay away, don't take the risk as there are other movers.

Move size: 3 Bedroom Home Service cost: $6400

After moving many times over the past 25 years with little of no damage - Summit made up for that!! Unbelievable - items crushed, wood chipped, cracked wooden bed frame, buckled bike wheels.. Boxes had water damage and tape was literally off. Even boxes marked fragile were crushed. The delivery mover said "Don't worry u have insurance". Long distance move - after 3 weeks on west coast they still had my furniture on the east. Steer clear of this company. Not worth it!

Move size: 1 Bedroom Home Service cost: $5000

Not only the Summit Van Lines both pick-ups but they did the office pick up charge. They were always sincere and treated us with respect as well as the actual movers that showed up to do the physical work. It’s not as easy as you think to find a reliable mover her but I will tell you that this is one of them and my advice to anyone would be to call and get a quote just to see for yourself. I hope your experience will be as good as ours was. I will recommend family members and friends to this moving company.

Move size: 2 Bedroom Home Service cost: $5843

I really can't fault the service provided by Summit Van Lines for my recent move. The price was very competitive, the moving men were efficient, helpful, well organized, and pleasant, and not a single breakage with all the packing done to a high standard. The house contents were all moved to the new premises on time; correct furniture and boxes were delivered to the correct rooms, and there were no knocks or marks on the walls of either property. I would definitely recommend them to anyone planning a house move, based on the service I received.

Move size: 2 Bedroom Home Service cost: $3910

Hope this review Helps other innocent customers, when hire Summit Van Lines as a moving company.

There nothing about a "white glove moving" with this people.

Summit Van Lines is one of the worst experiences I ever had.

Once you signed the contract, you're on their hands, and everything is a nightmare, you can't ask for nothing, you feel unsecure with all your belongings on Summit Wharehouse, until they dispacht, broken and scratch pieces, all because they want to finish in the less hours possible, and if you submit a claim, forget it, no answer at all.

BELIEVE ME, WORST EXPERIENCE IN FLORIDA.

NOT EVEN A ONE STAR!!

Move size: 4+ Bedroom Home Service cost: $12000

Booked 1 1/2 months in advance. Summit personnel attempted to pick up 3 days early with less than 24 hour notice. Then the were 3 days later, then original scheuduled time. did not have enough boxes. Boxes were not marked with contents. Delivery was 35 days after pick up. Personnel continued to state it might be delivered this week end etc. furniture damaged. We contacted legally representative and advised not to do anything as the company would hold are furniture and charge us for storage. movers also asked for tips on both pick up and delivery. Worst moving experience ever.  .

Service cost: $4000