State to State Logistics

From the day I booked this company to move my stuff from California to Tennessee it’s been nothing but major miscommunications. No matter how thoroughly I went over my contracts read my contracts and ask the right questions I was blatantly lied to about the pick up date. I was for a pick up date then they canceled didn’t bother calling me to tell me and came the following day. I was told that my 10 to 14 day window started on the day they picked up my belongings. Now I’m finding out that that’s not true it starts the day that I told them I’d arrive in TN. So now I’m waiting even longer for my belongings. I’m also finding out now that I will probably have to pay an additional fee for a shuttle service. Also A fee I was told I would not incur. They told me they have all of their own trucks. They don’t they showed up in rental trucks. I was told they hire all their own in-house drivers and movers. They do not they sent a bunch of random people over who had no idea who was going to be driving my belongings. They told me they don’t pass my things on to a different truck. Now I’m finding out that they’re waiting for a random trucking company to pick my stuff up so it’s getting shuffled around even more. And of course this is all my fault even though I read my contract thoroughly and asked thorough questions whenever I didn’t understand something. What these people don’t know is that I’m very familiar with the trucking industry. So they can’t continue to tell me that I don’t understand what I’m talking about. I was also told the reason that they have nothing but bad reviews it’s the customers fault every single one of them. Because they’re mad that they don’t get things their way. Wrong this is an unprofessional company that tells people whatever they want to hear just to get the money. If I could go back and hire someone else I could but I can’t now my stuff is sitting in a warehouse with this shady company who’s lied to me about every single logistic from the beginning just to get paid and I just have to hope my stuff gets here undamaged or gets here at all. Terrible customer service. The first time I called him to find out where my movers were. And incredibly snarky nasty woman refused to even look at my contract to help me figure out where my movers were. She just kept saying over and over again and I quote the “movers are coming tomorrow nobody’s going to help you I’m not letting you talk to a supervisor good day sir” I tried to explain to her that there was a mistake made and I needed my stuff to be moved that day. She didn’t care she just hung up on me. Again I’m very familiar with the trucking industry I had an uncle who is a trucker. And a family that works in construction and had to deal with truckers bringing stuff across the country on a daily basis. This company is completely unprofessional and don’t let them lie to you and tell you that the reason they have a ton of bad reviews is because all of their customers don’t know what they’re talking about. It’s because they are entitled arrogant and I don’t give a crap about their customers. Do not use this company.

Move size: 1 Bedroom Home Service cost: $2000

I booked a pickup on July 16 for a move on July 29-30, variable dates at their request. Paid the required deposit. With an early reservation discount. They failed to notify me of their planned no-show. I called to dispatch on date before scheduled date, and new date provided. We were supposed to be at destination now before new confirmed date !!

But dates postponed 3X more with us waiting at pickup to supervise and pay. Finally THEY canceled, told us once more they could provide a guaranteed date AGAIN, 2 weeks after initial confirmed booking But refund issued, and most of our items still in origin storage at our expense in September.

Very unapologetic and rude!! Told we could find someone else if not happy (after their first no-show), or refund deposit. I paid for airfare for relative to fly out to help load and drive out of state and hotel room, not refundable. So I am out several $hundreds and no move complete.

Move size: 1 Bedroom Home Service cost: $1456

The worst company and service I have ever encountered in any profession. Office people are the rudest "customer service" workers I have ever dealt with. They charged me $4000 over the "final" quote the broker had given me and I was trapped after they had loaded since my house had been sold and I needed to be out that day. My Cross-Country Moving Group original brokers subcontracted with them and even they said State-to-State office people are rude. That being said, I could even deal with rudeness (they hung up on me and then on my daughter when we were trying to find out about delivery from California to Illinois). They did not give any clarity about the moving time and then subcontracted at least twice. My things finally arrived with glass smashed and left in the china cabinet, valuable 100 year old rocking chair and child's rocker broken apart and delivered that way, dining room chairs legs and backs cracked, iron base of a patio table broken in half (how does one break iron?), bureau legs broken, china closet top cracked, base of entry table broken, and at least 15 other breaks or cracks which are so numerous, I won't even go into detail. The local movers, who seemed as though they had been contracted with the day before, said they had never seen anything like it. State-to-State, out of Canoga Park, is should not have a business license. They treat customers, especially senior ones, with disdain and incompetence. Nothing in this review is exaggerated. In fact, it is understated, if anything. NEVER ALLOW THIS COMPANY TO STORE OR MOVE YOUR THINGS.

Move size: 2 Bedroom Home Service cost: $11000

Chose this company based on Customer Rep. JOHN JONES, which I now realize is probably an alias as after the move he NEVER returned my calls. As other bad reviews mention, John estimated my move of a one bedroom apartment as 462 cu. ft (3234 lbs) and I was given a discounted price of $1494 to move from Los Angeles, CA to Maple Valley, WA.

Movers showed up on August 11 and foreman reviewed my apartment furniture and boxes and gave me a NEW ESTIMATE of $3800, almost 3x the estimate! The man was VERY RUDE and told me "take it or leave it" as the original estimate from John Jones was based on cubic footage and I had many more items. When I told him that I was going to report him to the Better Business Bureau, he told me that you cannot report a business if you don't use them! I gtried to call John Jones multiple times with no response or call back!

Anyway, we had no choice and could not begin the search for another mover, so we signed the new agreement and proceeded. This very rude man left and a very nice crew of 4 proceeded to load our stuff on to a medium sized van. Little did we now that our stuff would later be transferred (obviously very roughly) to a full-sized moving truck, During this transfer (which we did not witness) it is obvious that the furniture and boxes were thrown from truck to truck as both furniture and boxes were damaged.

Original estimate was delivery in 3-5 days, then changed to 5-7 days, then 7-10 days and finally stuff arrived on 8-26 (picked up on 8-11)foratotalof15days. 4 man crew doing the unloading in Maple Valley was very professional and handled things carefully but it was obvious from the split open boxes that there would be breakage. 2 woobviousod tables and 1 wood chair were broken (I did the repairs myself rather than deal with State to State). Although boxes with glass were well-packed and marked as FRAGILE, it is obvious that no care was taken and many dishes, glasses, cups and plates were broken. Fortunately, nothing irreplaceable but still disappointed in the lack of caution.

I would advise anyone to stay away from these movers. They are disreputable, use bait-and-switch tactics, and do not tell the truth.

Move size: 1 Bedroom Home Service cost: $3800

This is my 13th move. Before State to State, I only had one bad experience with a moving company. I also had the known State to State "surprise" increase in the cost of the move on moving day! Then there was the "good guy-bad guy" game where the office "bad guy"on the phone wanted to raise the price almost 4 times and the "good guy" driver only 2.5. times.

Once the goods were picked up, there was no return communication from the company. towards the end of the 21 day guarantee, I reached their office and was told my move would be Sunday or Monday. It was not and that same scenario happened 3 more times. Finally, 22 business days after the due date, the truck arrived, but no crew! The driver worked very long and hard to unload himself. We are missing a couple of boxes; one a new valuable kitchen blender that was in the original box. I haven't the patience to call and be lied to anymore. This was a "painful" move. As an experienced mover, stay away from these people, They are very dishonest.

Move size: 2 Bedroom Home Service cost: $47500