State to State Logistics

State to State Logistics is running a scam. They provide quotes with the intention to double the quoted price. My items were professionally weighed and measured by an outside company at 2800 lbs and 400 cubic sq. ft. , the data my fee was based on. After the driver picked up my items from a secure storage facility in LA, he called and told me that the weigh and size was double. I was told that I needed to send and additional $1500 on a $1300 binding quote or I could pick up my stuff at a Home Depot where they would drop it. Under the circumstances, I complied, fearful of the threat. Several days later, I was surprised that the delivery took place. I had to pay another $600 upon delivery, without seeing my items. Yes, the size and the weight were exactly as I'd quoted them. The company is in the business of torture and thievery. One of the delivery guys said, "You aren't the first and you won't be the last". I am reporting to the CA Attorney General.

Move size: Partial Move Service cost: $2400

I contacted with them to move household good from CA to FL. Two pieces ended up missing. Have been fighting with them since March 2019. June 2019 they sent me pictures of one item - damaged. I was told items went to NY, then I guess back to CA. Then to Miami FL. At the bringing is January the driver I had been told to call stated that the items he had were not my items. He got another driver to confirm this. State to State will not talk to me. They constantly hang up on me. I have contacted an attorney and they sent a letter to the company with no result. If anyone would like to possibly get together for a class action suit against them, let me know. I want to take them all down.

Move size: Studio Service cost: $3200

Same as everyone else, customer service is nice and gives you one price then the come and pack your stuff and it doubles. I had a problem with delivery where They kept trying to bring the truck earlier than our contractually agreed upon date. The date on the contract is when I was officially the new owner of the house. How was I supposed to get access sooner? What’s the point of a contract if they don’t adhere to it and this is besides them doubling the quoted price!!

Move size: 2 Bedroom Home Service cost: $8000

The sales rep negotiated a rate and then the guy who came to pick up my things basically doubled the rate. The binding estimate required a 50% deposit. The guy, Mario, who came to get my furniture demanded 60%. Then, they broke a lamp before they even got downstairs and didn't have the decency to clean up the broken glass. They were supposed to deliver on the 13th but the driver (from a completely different company) said he was coming a week early even though I would not be in my house yet. He said I had to pay for storage, even though the binding estimate said 30days were included and he demanded to be paid IN CASH before I could even see that my items were complete and not damaged. When I balked, they stopped talking to me and I have no idea where my belongings are. The driver said his boss said not to talk or text with me so I have no idea if I will ever get my furniture and personal photos etc. back.

Move size: 3 Bedroom Home Service cost: $4500

WORST move ever , if I ha paid a low budget move I could get it but this move was over 8k , I packed all the boxes myself and made sure all items that fragile were marked that way in big bold letters , day of move the contract estimate doubled after being loaded , in theory my household goods size should have doubled then but it did not ,the size increased but it sure as hell didn't double , upon arrival of my stuff in West Va the boxes marked fragile had been put on the bottom with heavy stuff on top , they looked like they had been pushed off and ran over .Needles to say lots of stuff broken , several items didn't make it at all , no clue where they went . E mailed and left voice mails with zero responses . DO NOT USE THESE FolkS if you want to receive your stuff in any form of being usable and intact . IF I COULD GIVE ZERO STARS I WUOUD HAVE BETTER YER NEGATIVE STARS.

Move size: 3 Bedroom Home Service cost: $8000

This is a complete JOKE of a company. THIS HAS BEEN AN ABSOLUTE NIGHTMARE.

1. They broke our elevator.

2. They charged 2.5X the price AFTER they moved all our stuff.

3. They took 3 hours longer to move (6 hours total)

4. They never gave us an invoice

5. They did not pick up the phone for 4 days.

6. The manager, Carla, gave us the wrong mover/dispatch

7. The driver got "food poisoning"

8. The truck "had mechanical problems"

9. The move was 3 days late.

On top of this, its $3,000 more than they quoted us.

UNBELIEVABLE , how does a company like this exist?

Move size: 2 Bedroom Home Service cost: $5000

Once they get your money and pick up your stuff, you are at their mercy. Their customer service people are extremely rude and will not offer to help you at all. Tatiana, Lupe and Ben are the worse and will talk over you and will not listen to anything you are trying to tell them. Their sales rep will quote you a really low price but the cost is actually not even a fraction of what you will pay. Avoid this company! I would have given them negative stars if it was possible.

Move size: 2 Bedroom Home Service cost: $8000

Please please please don’t use these people. The reviews are totally right!! They charge you something totally different than on the contract, customer service is crappy have to call 3 x to get someone, broke my couch legs so have to file a claim, all of the boxes were damaged. Moving is stressful enough without having to worry about your items being destroyed and all of the problems this place brings. When you first call to make a reservation the people are nice and helpful but as soon as they get the deposit you’re stuck and everything totally switches. Please people these reviews are not lying, save yourself the trouble and find a reputable company.

Move size: Studio Service cost: $2000