Southern Guarantee Moving and Storage

Moving from Arkansas to Chicago

Worst moving company, Every single person working at this place is fraud, they are not even a moving company and I only came to know when [NAME EDIT] who is basically a goon from "Platinum shipping" called us but by then we had paid Initial deposit which was non refundable, [NAME EDIT] only took couple times saying that he don't have enough space to fit all our stuff and we need to pay more, we refused , he had no packing material no boxes NOTHING, he wanted CASH NO CARD and Southern don't tell you this so in middle of all my husband had to run to ATM to get money and he left with 25% of our stuff,

we had to find the local mover who was a life saver , [NAME EDIT] broke our washer too, Southern Guarantee should be out of business.

NEVER EVER HIRE ANY MOVER WHO GIVES ESTIMATE OVER THE PHONE, FIND LOCAL

Theives, Liars, Crooks.

To start, this isn't a moving company, it's a brokerage. They sell your move. After charging big money to make a bid firm, they don't stop the actual movers from ignoring that and extorting more cash out of you. There's NO COVERAGE for damage regardless of what they tell you. They will jerk you around, send you to several different claim companies, none of which are actually insurance companies and none of which can get you paid. This is before the actual movers also screw you over in this fashion. Suing in Florida is a waste, you'll never collect. Put these crooks out of business. They disassembled my $2700 refrigerator for NO Reason (it comes out of the house without this) AND then lost half the parts and left it in pieces in my basement. This is now a total loss. I figure I'm out easily $14K between overcharges, damage, and lost items

Buyer beware!

I applied for this broker, I spoke with a consultant, Bret, who said he was a moving coordinator. I described to him my house and belonging not only in my home but my storage and my need to move from Michigan to Florida. He said he understood the space I needed and quoted me 500 cubic feet would be more than enough. Then he called back a week before moving and stated we should upgrade to 800 cubic feet, knowing what I described to him would not fit in the previous space and not this upgrade space. The initial cost was $1513 down payment (half of cost) then called for an additional $1,161 more to do an inventory they never did. When the driver arrived they said this would not fit, and the truck was too small that they were told to bring by Southern Guaranteed Movers. This was the space told to them by Bret who never scheduled an inventory. The actual movers charged me an additional $15,000, now the movers wanted $15,000 I had to shut down my bank accounts to recover money, and not be charged $1161 by the broker, Bret co., that wanted more money the day before the movers got there. The movers arrived early due to a snow storm or else we would never have known until the broker got…

"binding" mans nothing to them

I was given a binding estimate of $3100 and on moving day the guys they sent immediately demanded an additional $1700 with no additions on my end.

Even if we took our 6 chair diningroom set, sectional and 3 tvs off the order they still wanted $1000 above the agreed price.

And after refusing to provide the service they agreed to at the price they agreed to they refused to return my deposit claiming i cancelled by refusing to sign a new contract.

Bad buiseness doesn't begin to describe them, they are in violation of federal law.

BUYER BEWARE: Shattered Belongings and Ever Increasing Costs

After using this company the whole thing seems like a scam. It all started out fine, making my reservation. I was contacted several days prior to my move to confirm the amount of items that I would be moving. As I’m very detail oriented, I provided the gentleman with a detailed list. (By detailed I mean 17 boxes that are 18”x16”x12” and so on and so forth. I had dimensions for every single one of my items. It was well under the space I had reserved: 286 cu ft.) At this point I also updated them with a specific delivery address.

Things started to go downhill when I realized Southern Guarantee isn’t a moving company but is a broker and that a different company, Moving Mania, would be doing my move. They sent me a summary of my order at which point I noticed that they didn’t have the updated delivery address that I had just given to the guy from Southern Guarantee a few days before. I figured it was human error, corrected it, and moved on.

When Moving Mania arrived for the move is when things went from fine to terrible. They eyeballed my stuff and told me that it was 345 cu ft. They got to this number by seeing that some of my boxes said “Medium” on the side and they used a…

A scam and unethical company. Stay away

1. The sales person, Chris, who convinced me to contract with your company said they would be available for questions and to assist through the process. This was a lie. After I paid the deposit, they did not answer or return any of my calls.

2. When I called customer service for help, you either did not answer or I talked to someone who did not address the issues I was having with the movers.

3. You contracted out to a company without informing me that you were not the actual movers. You sent people to my house who held my property until I paid over $1000 more than was agreed upon.

4. The mover who came said they worked for a company called Logistic Movers and that the money I paid you for a deposit did not count towards my price. If this was not true, you offered me no support when I called to ask about this.

4. The movers charged me $375 to crate my television without telling me and then my television was returned with only a blanket around it and completely cracked and broken.

5. My furniture was not reassembled upon return as promised in your contract and the screws to my bed are missing.

6. I did not receive any of the updates or phone calls that you promise regarding…

Move from CA to KS

Worst ever Do Not Use Them! I have moved 11 times and this was the worst ever with lying and stealing $$$$. They use unreputable carriers and then remove themselves from the situation when it all goes bad for pick up and delivery. I understand and am not a novice to movers and was still taken in by these charmers (liars). We had one other move from MN to NM that went really bad as well and Yes they were a company from FLORIDA as well so steer clear of moving companies from FL. that would be my advice to all.

Their customer service person is hard to understand and does not speak clear English and he is the only one you get. I asked to talk to a supervisor and they too just make promises to call them if you have problems and give you their name but when you call that person doesn't even exist.

The carriers they use are rude and snakey. The pickup driver actually had me write in the terms I agreed to ( a second stop to storage unit, which I paid for upfront) and sign it and then conveniently that paper was not part of our paperwork copies. I called immediately the next day to Southern Guarantee and that's when I encountered (for the 4th time) the customer service fraud.

DO NOT USE THIS COMPANY

Scam scam scam scam. They will make everything sound great to get the "non-refundable" deposit from you and go over inventory but I promise you when the ACTUAL movers show up they will say you need more space than what was allotted and your price will rise significantly. Just one example I had my lawnmower on my estimate and then the movers got there and added 500 dollars JUST TO DEAL WITH THE MOWER. Mind you this is after they were 24 hours late on arrival. Do not use this company for any reason. DONT DO IT.

DO NOT USE THIS COMAMPANY

We got the bait and switch and now no one will talk to us. We still have not got our property and it is costing us double what was contracted. Be aware they will take your money but not answer any questions when the mover they contracted does not show up.

WORST customer service EVER

This company is prompt and polite when they want your money - but they lie about delivery and our furniture has been "LOST" for 3 weeks with no ability to tell us when the delivery will take place. They lie after lie after lie. I have moved 19 times in the past 7 years and have NEVER been treated this way. DO NOT USE THIS COMPANY if you value customer service and honestly!