Southern Guarantee Moving and Storage

Where to begin..... this was the worst experience ever and I suggest you leave this page and look into local movers in your own area because apparently Southern Guarantee is a BROKER that estimates everything and tells you an exact price and takes a huge deposit,

then they pick some cheap non professional moving ccompany to do the job and those guys do another estimate when they arrive and demand thousands more up front and then they put your furniture back together half way just good enough you think its right then when they left you gotta go back and do it all right. They were rude and literally grabbed guys off the street at the new address to assemble stuff so non professional is an understatement. Not to mention they didn't even show up to do the job until 1pm in the afternoon when they were supposed to arrive between 9:30 -11a. m. Finishing some 7 hours later 8pm smh. We found things broken the next day too and we had a treadmill they didn't even attempt to lift it to the room we wanted it in. They said it wouldn't fit nothing they could do. A few days later my husband and son and uncle took there time and got it right where we wanted it. Do Not use Southern Guarantee and definitely dont use Expert movers from baltimore unless you want to throw money away.

Move size: 4 Bedroom Home Service cost: $5000

I'll keep it simple. Do you want to pay Southern $2000-$3000+ dollars ("deposit") to make a single phone call to an aggressive unprofessional sub contractor who will attempt to further scam you? Does that sound like a value?

What an absolute joke of a company. They masqueraded as the actual mover at no time clarifying they are just a broker. Unprofessional outsourced call center who are unable to actually provide info. Outright lied about things like stairs (cost) and timing for delivery (days not weeks).

Don't use this company at all. Just call an actual mover directly and read reviews. I did neither of those things and am paying for it.

Move size: 4+ Bedroom Home Service cost: $8900

Everything went fine until the day of the move. The movers demanded $800 CASH for moving items in an elevator, despite the Southern Guarantee contract saying elevator usage was covered by the contract. The price jumped at every step of the way, and they used a subcontractor called RA Moving LLC. RA Moving LLC was even worse, and neither party was ever willing to state who was responsible for what. Worse still, when the driver who claimed to be from RA Moving LLC showed up to deliver my goods, he was actually part of still-another sub-contractor. He never gave me an actual measurement of volume used, and did not produce the weight or how they arrived at the charges. Despite this, they still were able to gin up the charges to $11,414 total (not including the total of $1000 in additional labor). It gets worse though. Driver drove off without notifying client at the end of the job without doing an inventory inspection and acted suspicious when asked for a formal weigh ticket. When I asked the driver if he could follow him to the weigh station to directly observe the weighing process, the driver asked to meet at a truckstop. When there was no scale present, driver got flustered when client insisted that we go to an alternate truckstop that had a CAT scale. When arriving at the CAT scale at approximately, driver weighed truck and moved truck to filling station. Client then accompanied the driver into the truckstop to receive weight ticket as required in contract. Driver gave the tractor number and trailer number, but asked client for the name of the company. Client responded that the driver should know the name of the company he was employed by, and refused to give it to the driver. At this point the driver got irate and began yelling at both the client and the attendant behind the counter, insisting that he receive the weight ticket without a company name. The driver was so irate that the weigh-master behind the counter demanded the driver calm down and/or step outside. This was observed by nearly a half dozen people in line. The driver finally calmed down and gave the name “RM Moving” (differing from RA Moving on the contract) before getting flustered and speaking incoherently. Client received the weigh ticket as driver demanded he hand it over. Client was suspicious given the demeanor and lack of cohesive storyline given by the driver, but eventually allowed the driver to retain the back half/copy of the weight ticket. On the walk back to his truck, the driver was speaking generally incoherently and insisted that the carrier was at responsible and he was just trying to help, but did not elaborate or specify what he meant by that. Driver and myself parted ways amicably despite the erratic nature of the driver. I suspect based on the man's name and some records searching, that he is operating under an inactive business entity known as Quick Trip Inc. The worst part? My total weight was less than the initial estimate! I will be contacting Southern Guarantee, RA Moving, and Quick Trip Moving Inc. asking for a refund for the most obvious case of moving fraud known to man. If a resolution is not reached (and it is unlikely because Southern Guarantee has not been helpful in the slightest) I will be contacting law enforcement, as well as seeking civil litigation.

Move size: 1 Bedroom Home Service cost: $12414

Michael F Lupo’s review is spot on. Something similar happened to me. The broker, Chris, gave me a decent quote and said he was overestimating my move, so I went with the company. Though, he, Chris, was rather pushy. However, I found out he underestimated the move and gave me the bare minimum, so my quote was far from accurate. I told him and another broker my inventory and they said it should be fine with the cubic feet I was quoted for. Again, it was not. So the new price was a slap in the face.

Communication was terrible as well. They called me once to update my inventory and told me to expect a call two days later telling me the move date and time. I waited and by the time they were about to close I called to ask. They told me Friday but no time. I called again the next day to find out the time, but they didn’t have an answer for me. Told me they would call me back; however, they didn’t. I had to call again. It then changed to Saturday 12-2pm. By 5pm on Saturday I was still waiting and didn’t receive a call. I called and they told me either the movers were on the way or that it would have to be pushed back to Sunday. It was the driver that let me know the pickup day would be pushed to Sunday.

Customer service is rude and makes excuses. They do not listen and are not willing to do anything to make amends. If you value your mental health do not use this company. They made my move from Ohio to New Mexico more difficult than what it should have been.

I could go on. There were other problems that arose with this company besides what I mentioned. This company practices unethical business. This company cannot “guarantee” anything (estimate, pickup, customer service…).

Move size: 1 Bedroom Home Service cost: $5800

I received a pick up window from 8:00am-12:00pm today. It is now noon. No show. No call. So, I called. Could not get a firm answer out of them. Just probables. I asked if a courtesy call was too much to ask. Basically, they said yes.

I made my reservation months ago. Gave them my deposit. They only accept CASH. I can see why now. Two weeks before the move they tried to shake me down for another $500.00. “ Absolutely not “ I said. The contract says in bold letters “BINDING”. When I sign the contract I was told I didn’t even come close to the minimum. Why are they asking me for more money? The service does not match the reviews I researched. Obviously fake.

Move size: Partial Move Service cost: $2335

Horrible company! They provided an incorrect contract, When asked if they could revise it, I was told we don't worry about the small items or big items. We are closing and the price is only good for today. An outright lie to obtain my signature on a contract and my money. In addition, I was told I could obtain insurance and that was a huge issue. I suspect the carriers were not insurable. I was told I don't need insurance. Look them up on the Depart of DOT and Federal Motor carrier safety administration. Many many complaints.

Move size: 2 Bedroom Home Service cost: $3200

There is not nearly enough space here to list all of the ways this company dropped the ball. Paid almost double the original quote, didn’t show up when they were supposed to, straight up lied to by the sales agent who now is not answering the phone, all sorts of hidden fees, we are STILL waiting for our truck to deliver our things over a week after pick up. It’s all just sitting in a warehouse until they “happen to find a semi heading in our direction.” All they do is broker the deal and then contract out your job to a sketchy moving company.

Complete scam.

Move size: 3 Bedroom Home Service cost: $13000

I had the joy of supposedly speaking with "Robert Knight". He was very salesman-y from the get go, which I did my best to ignore. Complete with being put on hold numerous times for him to "get confirmation from downstairs" and then loud shuffling of papers as he "confirmed my awesome deal".

The deal was roughly the same quote as I got from another company (that actually provided storage, and moving of outdoor furniture I didn't tell the SG salesman about)

I thanked him and asked him to email me the quote, as I was still in the process of finding the company that suited me best, and couldn't make my decision on that call. And that's when he got snide, and condescending...badgering me about "what was I expecting by getting more quotes" and basically saying I should be grateful they could fit me in...saying what would it take? A price cut off a couple grand? At which point I told him I didn't like the hard sell tactic and really needed time to examine my quotes...at which point he proceeded to tell me he wasn't a new salesman, and had the car and watch to prove it, and that he didn't need a hard sell...and basically refused to send me the quote and said I could call him back and hope I'd still get the same quote, to which I said "sounds good, thank you"

And he hung up on me.

So I wrote a big ol "NO" on my list, next to their name.

Move size: 4+ Bedroom Home Service cost: $13900

If there was a zero star rating, they would be a negative 100. Today, I registered a complaint with the Department of Transportation/Federal Motor Carrier Safety Administration, the Federal Trade Commission, Florida State Attorney's Office, Texas State Attorney's Office, Maryland State Attorney's Office, and Crockett National Bank. They are officially being investigated by all of the above. They have broken approximately 30 federal laws and I don't know how many state and local laws. We had an unmarked truck with fake TX temporary tags affixed over permanent metal plates. Where I don't know since we didn't look under the fake plates. They represented themselves as an agent for Allied Moving Vans but sent a truck from a moving company that doesn't even operate in TX. If you look at their webpage "about us", there is no mention of them being a broker unless you look at the very bottom of the page where it's neatly hidden with contact information, etc. Fortunately, we didn't let the movers take our belongings. We even had a friend who is a former Green Beret show up and lay down his pistol on our kitchen table to give the driver a message. Apparently, those who serve in the military are subject to being defrauded by these companies on a regular basis. They even withdrew money ACH from my checking account a couple of hours after I fired them. It was a deposit for an item not even listed on their inventory of my house belongings. I could go on and on about the many misrepresentations by the company, but trust me when I state that they are going down, criminal charges will occur, and they will be shut down. There is no way possible that this company can survive after I'm done with them. They messed with the wrong person and one that has connections. Once again, the aforementioned are just a sampling of the many improprieties in which Southern Guarantee Moving will have to answer for in a court of law. If you are going to be a thief, be a good one and know what you are doing. They are so arrogant they have no clue what's coming their way.

Move size: 4 Bedroom Home Service cost: $8000

BEWARE! We are moving my parents to Fl. We signed a binding moving est. on 4/25/22. We were given our list of items (51 pc) for a certain price. We were asked to wait until 7/22 to move bc they already have a delivery in the area.

A week before we received an email stating our move was scheduled for 7/22 & we would receive a call on 7/21. NOPE! We did not receive a call the morning of p/up. When we called customer service, they would say the driver would call us shortly. We waited all day. At 7:30pm, we received a call from the driver. He stated that they just received the request from S. G. Moving & he would not be able to pickup the items until late afternoon on 7/23. Because the new home owners were scheduled to move in on 7/23, we had to move my parents items to the garage & driveway. The driver finally arrived at 5pm. At the time of signing our contract, we were not told of a 3rd party driver.

As they started to load the items on the truck, we realized they had no moving blankets. They only came with wrap. My parent's furniture is wrapped in plastic with no blankets. In addition, they start talking about cu.f. I told them this did not apply to us because we have a set amount. This is when we learned of the scam the company was running. The amount ended up costing $4K over quote. They can't tell us when they will arrive. We were told in April it would be door to door (F-M). Another lie!

When I called to complain about the additional fees & delivery, I was told this company was not Amazon. They had no projection time of delivery. I mentioned the door/door promise .He told me that employee was let go. He said he wasn't responsible for the additional cost. I asked for the owners' name. He said; "you don't go to Chilis & get the owner's name". I asked for his boss' name, he hung up. There is no way they can be rated a 2.73. Moving multiple times in the military and this is the worst. The employee indicated their business is "just fine". I am not sure how? If there was a zero option, I would do it!

Move size: 3 Bedroom Home Service cost: $7000

18th June was pick up date and first day of delivery was 24 June . I am still waiting for my stuff to be delivered from more than 1 month.

I am living in empty house from last more than 1 month with my 2 small kids and in a very frustrating situation .

They don't give any tentative date for my delivery as well

I have done contract with them to move from Tennessee to NC only 540 miles. They keep saying that my stuff is in Georgia public storage.

I am extensively following up from last 2 weeks with them and they are not helping to expedite .

I advice to think 1000 times before doing any contract with this company.

Move size: 2 Bedroom Home Service cost: $2985

They are a scam!!!! They gave us a quote for our move based on all the items we listed out for them over the phone that we had including king bed, dressers, treadmill, bow flex, 50 boxes, bikes, strollers, toys, etc….

When the contracted movers arrived they had a tiny little section for us in a moving truck and claimed we had way more than they expected and had to do an “onsite adjustment”. They came back with a price of $4000 more/additional to what they quoted us!! We called the company to complain and they were incredibly rude and disrespectful. They kept saying things like “well, we can’t force people to read the emails me send, and to read the contracts…”

Or “we have no idea what you have until we arrive…” which is a complete lie and a bunch of B.S..

The section they had for us wouldn’t even fit my single treadmill. The entire “quoted” area would maybe fit two dressers and a couple boxes and that’s it! My king sized mattress would of taken up the whole space on its own! Such a complete joke!! They offered to only take what would fit at our quoted price of $2400- or else we’d have to pay the ridiculous upgrade to over $6300 to move our stuff. Scam!!!! We sent them packing and are going to fight to get back the deposit we put down. This is how they get you! Do not fall for this and give them a dime! Even the mover guy said “this happens all the time” in regards to the jacked up prices and on-site revision quotes to higher prices. Their “customer service” reps on the phone are liars, rude, condescending, and unprofessional. They clearly do not care and know exactly what they are doing to people. They sucker you in with a phony quote, take your deposit, then try and rip you off when they arrive. Luckily, we can just get a moving trailer and just do it ourselves. Unfortunately, for most they probably get stuck and basically get black mailed into their move.

Move size: 1 Bedroom Home Service cost: $6300

DO NOT USE THIS COMPANY. This was my first long distance move, and I had to use the cheapest company due to my limited funds. It is not worth it, especially since the movers will tack on extra charges. Go with a bit pricier and more reliable company, you will not regret it!

The sales people at S.G. are pushy and reassure you there will be enough space. They even added an extra 25 boxes (total 35) to my inventory just to make sure. After packing everything, I was EXTREMELY under my estimated inventory (10 boxes, and all furniture listed on my initial estimate).

When the movers arrived (giving me 20 minutes notice, after Southern Guarantee said they would give 1 hour), they said there would definitely NOT be enough space. They encouraged me to bribe them with a $150 tip each, so that they would pretend like it was fine. Instead, I removed three hefty pieces of furniture from my inventory, and it fit within the limits according to the two movers.

They called their boss for final checkout, and he said I was not within the limit because 2 lines of the truck was 400 cubic feet, and I was only allotted 268, so I was charged an extra $430. It defeated the entire purpose of the low estimate, and there was no way my estimate would accurately fit my inventory despite the salesperson assuring me it would (I was literally TWENTY FIVE BOXES BELOW MY ESTIMATE).

Move size: 1 Bedroom Home Service cost: $2636

Scam. DO NOT USE THIS COMPANY! They will tell you whatever you want to hear and will outright lie to get you to sign up. They are a broker, not a moving company. They will quote you the lowest price possible, then take a non-refundable deposit. This money is their brokerage fee, not to pay the moving company. Despite telling you the exact opposite, the actual contract you sign basically says that they don't know when you'll get picked up, they don't know if the moving company will do it for the price quoted, and they don't know when you'll get your stuff delivered. We had a pick up window of 7/29-7/31. We called every day and were told they were definitely arriving the next day. No call, no show each day. By 8/1 we had to make other arrangements to move from Texas to Florida. As of 8/11, we have still had no contact from Southern Guarantee, and we are out $4200. If they have done this to you, file a complaint with the BBB and the FMCSA. If you want to file a claim in court, it has to be filed with the Broward County Clerk of Courts, and the resident agent to be named is Bethany Cook. It will likely do no good, but the more complaints there are on record, the less likely it is that someone else will get scammed.

Move size: 3 Bedroom Home Service cost: $9800

Anthony the broker gave me a price. When the movers came the price was $1,500.00 more. Anthony wrote down incorrect information as to the size of my load, which led in part to the increase. He also told me that the price he gave me included everything if I booked with him right then! Before prices go up. I had pottery that needed to be wrapped and boxed.He also told me that it was included in my price. I questioned this numerous times. I actually had less pottery and less boxes than in the original document. I also called 2 times prior to the move to verify and double check that what had been told me was a fact. Both times I got "Don't worry it is good it will be fine" Today I sent a copy of the original bill and the new one and just received a phone call from a woman that was very nice . I do not remember her name. She kept saying she understood my frustration but pretty much it was my problem and they were not going to do anything. It would not have been a huge deal if it was a few hundred dollar difference , but $1,500.00 . I assumed they knew what they were doing when it came to pricing. I counted on them because they should have been the experts. I have never moved before so I feel as though someone at Southern should take responsibility. So buyer beware. I feel as though they would have told me anything to make the sale. I had also shopped for price. I guess you get what you pay for.

Move size: Partial Move Service cost: $219300

1. These guys are a third party contractor who often under quote when assessing cost of moving. When the movers get there to pick up your stuff, they then give you a quote much higher than the original

2. They are poor with communication. There were so many problems throughout my move and the drivers, the moving company, and Southern Guarantee weren't talking to each other. Furthermore, Southern Guarantee would just say "there is nothing we can do but call the moving company as we are a third party contractor."

3. Going along with poor communication, Southern Guarantee would give you a contract that the movers would then not abide by

Ultimately, I would steer clear of them but check the BBB (better business bureau) for more (which I think is just good practice to check on not well known companies).

Move size: 1 Bedroom Home Service cost: $3500

My contract for moving was for pick up in Colorado Springs, co, to moving to St. Paul mn, between 7/22 and 7/24. They pushed it out till the 25th, then the 28th and then finally promised for the 30th between between 4 and 6. What a lie. It’s just about six and no one has shown up. I can’t reach anyone and I’m sitting here wondering what the heck to do since I have to vacate my apartment by the first and I’ve already started paying for an apartment in a St Paul, MN. This has got to be the worst moving company ever. Six days late is ridiculous and they should be ashamed of themselves. Unless you want a massive headache and your plans messed up don’t use Southern Guarantee Moving.

Move size: 1 Bedroom Home Service cost: $1900

If I could give zero stars , I would . This company is as dishonest as they come. First I was contracted out to the first random company that was available to move me. Then I was quoted a price of a little more than $5,000. They contact me three days before my move and confirm the amount of stuff and suddenly my quote jumps to $11,000. Finally, the day of the move , the people show up and tell me that the move will now cost me $17,000 and that they could hold my stuff for as long as a month. At this point , I had already signed a contract and paid two deposits. I was out over $5,000 and they would not return my funds if I cancelled the job.

This is a complete bait and switch. Ultimately I did cancel and I am in the process of fighting to get my deposits back. They did not render any service whatsoever. And to add insult to injury the lady who was quoting us the day of the move walk through the house eyeballed our stuff and decides to quote everything in her head and that's how she came with with the new random $17,000 quote that did not come close to coinciding with any of the previous conversations about the amount of stuff we had. After the fact, I come to find out that every single step if the way , I was lied to. Not one honest person. I will never have a moving company move me ... Just won't do it.

Do yourself a favor and move yourself if you can , and if not , stay away from this corrupt company.

Move size: 2 Bedroom Home Service cost: $17000

SCAM, DO NOT USE. Our elderly friends contracted with this company, paid the deposit, were given a date for picking up based on when their home would close escrow. The company did not return calls when our friends tried to confirm a few days prior to the move. The company finally called the morning of scheduled move and promised that someone would be there. No one ever showed up!!! We finally found a UHaul at the last minute and traveled 4 hours to helped them move right before their escrow closed. The company refused to refund their deposit!! This company lacks any ethical business standard. They will take your non-refundable deposit and laugh all the way to the bank. DO NOT USE this SCAM company.

Move size: 1 Bedroom Home Service cost: $3000

We hired Southern Guarantee to transport our belongings from WA to KS.

Our items were picked up on 7/21/2022, and we signed an agreement which shows our initial agreement to pay a total of $2798. This contract confirms that we have paid $1168 as a deposit, and we paid $815 upon pickup, and we owe $815 as the total remaining amount to be paid when our items are (promised to be) delivered on 7/29/22. We received texts and calls over the last three days and the moving team is telling us we need to pay another $1000. Additionally, they are saying they will not guarantee delivery on the 29th of July, and instead it could take up to 20 additional days from July 29th 2022.

When the movers loaded the truck, we very intentionally told the movers we do not wish to include anything more than the $2798 amount we initially agreed to pay in total for our moving cost, and asked them to make certain we did exceed any more space than what the $2798 includes. They confirmed that our items did not exceed this amount, and were within what the $2798 includes. Prior to leaving I asked the movers, will there be any additional costs other than the $815 paid upon delivery, and they confirmed, "No, there will not be any additional costs." Our contract agrees that $815 is the remaining amount to be paid, yet they are now demanding another $1000, and are not guaranteeing delivery of our goods. Moreover, when we initially contacted them they assured us we could use a credit card for payments, however when they arrived in person they said they would not provide this option.

This company has been very deceptive and misleading, and is attempting to extort additional money from us. They have offered very poor communication, and have changed their agreement multiple times during the course of interacting with them.

Stay away from this company. Use UPACK instead. We thankfully hired them for our remaining items and they have been very straightforward and reliable so far.

Move size: 2 Bedroom Home Service cost: $3798

We were contacted by their salesman Tony P. while looking for long distance movers. He gave us a price we were happy with after my wife gave him a very detailed list of what needed to be moved. We agreed on $5300 and payed them $2500 up front. The day of the move the movers showed up and we went over everything and showed them we owed another $2800. They had the same number but had to call their boss before moving anything. Their boss proceeded to tell us he couldn’t do it unless we payed $5700 instead of the $2800. This put us in a terrible spot because they wouldn’t refund the $2500 and we had to be out of our house. We had no choice but to pay them. This tactic is something they do every time they show up to a house. The guys actually doing the moving were very polite and professional but they said their boss applies this tactic on every move.

To make matters worse it went from a delivery time of 5 to 10 days to now it’s been over a month and we still don’t have our stuff. This experience has been a nightmare and is far from over. There’s no communication and we don’t know what to do other than contact the police.

I didn’t do my due diligence and my family and I are paying the price. The 5 star reviews are clearly faked, including the staged pictures. Don’t make the mistake we made. If you speak to Tony P just know he’s a conman. Their frauds and will take advantage of anyone they can. Stay Away!

Move size: 1 Bedroom Home Service cost: $8300

DO NOT HIRE THIS COMPANY!! This has been the worst experience of my life. First off, I signed a contract and hired Southern Guarantee. I was never told this, but they subcontract your move out to different moving companies. They aren’t even an actual moving company, they just broker your move. I got a call a few days before pick up from a completely different company, which was confusing. I hired Southern Guarantee, which was a 4.5 star company at the time, and was given movers for a 1 star company. Let me tell you, the 1 star is completely deserved. Southern Guarantee quoted me based off of my exact inventory. The movers showed up and the day of charged me an arm and a leg more, literally $1,000 more. Southern Guarantee can say what they want, but they purposely quote people a smaller amount to get the sell and then jack up the price the day of to get more money. It’s a common shady tactic. Apart from the price, I paid $65 extra for a box to move my 65” tv in. They show up the day off without the box, but would not deduct the price. I was robbed of $65 for a service never provided. The movers packed the tv with two of MY boxes. Moving on, Southern Guarantee quoted me a 1-2 week turn around time. The day of pick up they showed up and said actually, it could be up to 6-7 weeks. Are you sensing a pattern? They promise one thing and deliver something else completely.

When my things were finally delivered, 2 boxes of clothes were missing, the mattress was scuffed and smelled horrible because it was wrapped improperly, and an essential bracket for the bed frame was missing meaning I don’t even have a bed to sleep in. I have been robbed of $1,000 extra than what I was told, $65 for a service never received, 2 boxes of clothes, a bed frame and a mattress. The company has been radio silent to my complaints, so we may just have to head to small claims court. This company is beyond shady and doesn’t care about quality at all. WHATEVER YOU DO, HIRE SOMEONE ELSE.

Move size: Studio Service cost: $4900