Smart Moving and Storage

We moved from Ontario to Nova Scotia and then returned back to Ontario a year later and I don’t know how we would have managed if it hadn’t been for Smart Movers Atlantic. During several of those months the contents of our whole house had to go into storage which Smart Movers were able to supply.

Our initial call with Jeff was very positive, he was informative and patient. He answered numerous questions and followed up in a timely manner. We were given dates and times which were always kept. On the day of the moves the crew would call us to let us know the approximate hour they would arrive.

We had never had to use storage facilities and were concerned what to expect after several months but our boxes and furniture were all wrapped and tagged and were delivered in the same condition as we gave them. I had created a manifest of all our items and everything arrived in mint condition.

We were amazed as to how respectful all the movers were, they handled our contents as if they were their own items. They were friendly, courteous and went beyond what we expected. They placed boxes and furniture where I requested and always asked where something should go if they weren’t sure. We have a collection of vinyl albums and the one mover noticed and said he would make sure they were stored in a safe location; they arrived in the same pristine condition not one album warped! You always expect there may be a few mishaps but were extremely surprised that throughout this whole ordeal not one item was damaged, not a scratch, not a dent!

We were so fortunate to find Smart Movers Atlantic, we had heard horror stories about other moving companies but this company gets the Gold Star for customer service and we highly recommend them!

Move size: 3 Bedroom Home Service cost: $14000

Friends, family members, coworkers, friends of friends..anybody really..if you are ever moving and hiring movers, NEVER use Smart Moving & Storage. I have had the absolute worst experience. To start they were 5 hours late for pickup, then no delivery until the next day, which wasn't talked about until they had the truck half loaded and they decide to inform me they have to finish up somewhere else before leaving for Fredericton. Tells me he would deliver before noon the next day, however I didn't hear from him until I called him at 11:30. Sure, sure I know Arthur's (post tropical storm) been bad, but some honesty would have been nice. Then finally he calls to tell me he will be here to deliver in 45 minutes..2 hours later they finally show up!! Then tells me he expects cash up front before they unload (we had already discussed I would pay with a credit card)..I can understand wanting payment however they should have informed me they want cash before hand..a bank will only let you take out so much! And now they're complaining cause it's dark..well of course it is..THE POWER IS OUT!! Their customer service SUCKS..probably the worst I've ever experienced, and they are super unorganized!! Please share and let people know to not use them!!

Service cost: $1237

We looked around for a mover and when I spoke to Jeff he was very pleasant and easy to talk with. He was able to quote me right away and set up the time for Sept 28th. He called me Friday and said that they were able to come earlier and asked if I was okay with that. Saturday morning and Josh and Jacob showed up right on time. Josh quickly assessed how the move would go and everything went according to plan. Both of them were absolute pros and knew exactly what they were doing. Both of them were very nice to talk with and a pleasure to work with. A great team and very personable

people to deal with. Would recommend Jeff and his crew very highly. If you are looking for a high quality company to work with this is the one!!!! Well done!!!

Move size: 3 Bedroom Home Service cost: $850

I required a removal and storage for two months then delivery to our new home. Jeff and his team were very accommodating and professional even working within a flexible schedule in case of any issues of which there were several ranging from an issue with our closing date time and a piece of furniture that would not fit, Jeff and his team removed our stress and cheerfully accepted a solution which required another small trip. Regarding the handling of our possessions all I can say is they are top notch and I highly recommend.

Move size: 4+ Bedroom Home Service cost: $16000