Simpsons Removals

Worst customer experience ever!

Just have a look at the pictures of the truck when they ve opened the door.

All items unpacked such as:
-Bed
-Desk
-Chester
-Chairs
-Sofa
-baby deb
-Children bed
- Double Bed

have been damaged or broken.

Please feel free to contact me, may you need pictures of the broken Items and or comments about the entire process.

Summary of process:
- Wrong quote for boxes: Quoted half boxes of others companies and then charged more than the agree quote. Email available on request
- No Resident permit organised in London for their truck (email available on request)
- Removed stuff left aside and which has been shown to the removal team as stuff needed to be stored for 3 weeks. Had to buy shirts to be able to go to the office (email available on request)
- Unable to fully help for organising the parking permit in Lisbon. Unable to deliver all papers such as professional certificate (email available on request and witness by official Lawyer)
-Threating email to let me know that in case they could not park they would send back the stuff to London at my expenses
- Items not covered by blankets as stipulate in the quote and paid for resulting in almost every items broken and/or damaged (photo of the truck available and photos of the broken / damaged items available on request.
- Supposed to re-installed my sons bed, not done properly. Video available on request.
-Ask for proof that their team damaged the wall (photo available on request. No proof available as I did not thought I would photograph the picture before!

No ambition to settle with me directly or recognised how unprofessional they have been.

Will let you know once the story is fully over. Starting the claim process with their insurance + sending lawyers to them.

Service cost: £3500

Not pleased with the lies they told to get our business. We were told by their representative that there was a maximum wait time, but now they are claiming that we could essentially be waiting forever for our stuff as there is no "maximum wait time" Who would sign onto that?! Who is willing to wait an unknown amount of time for all of their belongings?!
They also made false representation that they ship to the US "all the time" but now again, we are coming to discover that was another lie. Not happy, wish we had paid more to use a more honest and reliable company.

Service cost: £1500

I used Simpsons recently for both sea and air shipping.

On both items their negligence has cost me close to £3,000 in losses:

1) Air shipping: Item arrived completed broken. When I filed a claim their insurance agents came back with a 'this is owner packed so no liability'

2) Sea shipping: They lost one of the boxes, have no idea what happened and again claim they are not liable.

Never ever use these guys.

Service cost: £1000

Simpsons provided the best quote for removals and were prompt arriving on the day. The whole process was completed by mid afternoon.
The negatives: removal men seemed in a great hurry and did not care for our furniture as much as we hoped. Not all the furniture could fit in the van so we had to borrow a minibus at the last minute. Our schedule included the removal men packing our wall clock but they declined because they didn't feel they had appropriate materials and were unprepared.

Service cost: £758

What a bad experience, quotation was not correct and I have been to pay more, but it can happen.We suppose to get our goods within 12 weeks, but after we chased them for several weeks trying to have an update we discovered that they were waiting to consolidate the container.TIME FOR IT? 9 weeks ..if we are lucky we will receive our items in 16 weeks.
Very bad communication and not a clear explanation about the waiting for consolidate a container (it could take forever..).

Service cost: £2130

They're only getting one star for the initial call with the salesperson and the speed in which they came to collect my goods.
It went downhill from there. Earlier this year I arranged for them to collect and deliver my goods to Cape Town, where I had moved to.
They quoted me a far lower price than their competitors, which I agreed with and paid. After they collected, they told me there were more goods than quoted for (even though I was repeatedly assured by the men collecting that what I was loading was the same as what I'd paid for).
I grudgingly paid extra, moved to Cape Town and tried to arrange for my goods to be sent. In the interim, I got really ill and have had to come back.

I've paid several hundred £ for local storage and on my return last week rang them and asked for my goods to be released. I spoke to the salesperson again who said I would pay the £200 odd for storage and they would release the rest, about £400.

I called accounts to tell them this and she's since sent me a bill for over £450. I feel this company is inconsistent, you hear one thing from the sales person and receive an invoice for things you've not discussed.
They have me over a barrel, have al my worldly possessions and keep demanding money without clear justification.

I am going to be reporting them to trading standards as well as warning other consumers about their business practices.

Service cost: £1000

Simpsons customer service and removal and delivery service were incredibly poor and I would advise anyone moving internationally to avoid using this company. The packing service was very quick but, it turns out, due to poor packing. There was no tracking service provided from collection and we were completely in the dark as to where are belongings were as they were flown to the USA. Time estimate was 7 to 10 days and the service took over three weeks. We were also charged significant additional fees by the third party US agent despite paying a door to door service upfront. Almost all boxes were damaged on delivery and multiple items smashed. Simpsons did not apologise once for the delay or the breakage. I would never use this company again.

Service cost: £2200

Simpsons were great - the request for a quote was dealt with quickly, very pleasantly and was very competitive. On moving day the team of 4 were professionalism itself - they turned up on time, were unfailingly pleasant and polite, and were extremely quick and practised. They were good humoured and patient - we had to wait over 2 hours to get into the new house and once there they did wonders moving furniture into small spaces - and then moving it again to other places when I changed my mind! Nothing was damaged or broken. The team were very experienced, courteous, hard working, effective and utterly professional - just the support needed on what is quite a stressful day. I would definitely recommend them to others.

Service cost: £855

If you are looking for a removal company,I would recommend Simpsons Removals. I was let down at the last minute by another company. I called Simpsons and they stepped up to the plate, yes more expensive than the other company, but everything was sorted quickly even the customs for Norway. I booked their part load service as I only had a small amount. Told me it would take 7-21 days arrived in 10 days. Nothing missing nothing broken. In a way it was just as well I didn't get a chance to read the reviews posted beforehand. There is always 2 sides to a story and mine was excellent start to finish.

Service cost: £1200