Simpsons Removals

We moved to Perth and took half a 20 foot container, the Simpsons saleman come out to our house and we showed him what we wanted to move, we was sent an email quote within two days of them coming out to us. We got other quote and some were cheaper than Simpsons but we had a good feeling about them, when the time came to book the moving day they were very helpful and gave us lots of great information on how to complete the forms. The big day can and the three staff done a great job of packing the goods and loaded it into there vehicle, we did get a call from Simpsons and they told us we had gone over the amount they had quoted for and wanted anothe £275, to be fair I did take some extra items that we did not show the salesman so it was only fair to pay them for the extra work and the extra space in the container. Over all it was a great move and not on thing got broken so hats of to the Simpsons packers and the office staff that held our hand every stepof the way.

Service cost: £2000

I was very disppointed with Simpsons removals. We booked them, used a shared container. I was told it would take a maximumnof 10-12 weeks for delivery. No where was I told at all it would take longer for any reason. This was the main reason I booked and used them because of the time frame. We moved from the uk to Canada. It is stressful moving at the best of times. I emailed regular and contacted them via email a lot, I never got a reply. I then emailed upper management and got a short and abrupt email back Telling me it was in consoldoation amd I would be informed once it is on the ship. I was told in the email that there wasn't a time frame (even though I had NEVER got told it would take that long I was told 10-12 weeks!) I gave up emailing/contacting them as I never got a response. I found it horrendous! We finally got our items 8 months later. Absolutely disgraceful.. On the positive once our goods arrived in Canada I cannot fault the company used here (not simpsons!) they were fantastic, emailed regularly with updates. .

Service cost: £950

We would not recommend Simpsons for moves. They made errors in billing and would not recognize payment receipts from their on line payment website. They were slow to move our belongs from storage to shipping. Lost valuable belongings in transit with no explanation other than telling us to claim of the insurance and we had damaged items when our belongings arrived. During many calls to the company the front line office staff made attempts to help but senior managers had a terrible approach.

Service cost: £7000

Having lost our slot with our original removals company we shopped around for another. Simpsons were the most attentive and sent out the owner to see us and price up the job. The cost was competitive - £580.00 plus vat - and the extra few boxes we needed were robust, cheap and promptly dropped off for us the following day - no big deposits or hidden extras, all costs were agreed upfront. We read mixed reviews so were more than a little nervous but as it turned out, our experience was great. On the day of the move a massive truck and a team of three very professional staff turned up ten minutes early and after a quick assessment, tigrelessly and carefully loaded all our gear onto the truck. There was a slight delay while we waited for the other house to finish but the lads stepped up and made up the time to ensure we didn't incur any overtime charges. We didn't incur any breakages either which was another bonus.Polite, courteous and professional service. I would recommend Simpsons.

Service cost: £580

Worst experience ever. Had to change my removal dates and they simply would not engage. Called them eight times and could not get any help. They lied to me arguing that I had cancelled the service when I hadnt. They also lied on court today and provided a false testimony, but still won the case against me. The judge said I should have called them again (a ninth time) before going elsewhere.  The irony is that the judge said that they would have won irrespective of whether their testimony was a lie (so a couple of unnecessary lies from their side). So in the end they will receive approx 700 pounds of my money for doing nothing. But my conscience is clean. Just a couple of unnecesary lies Simpsons, nice job.

Service cost: £1200

Items to Paris - damaged by water. Items to Ibiza - they forgot half the items and I had to buy another return ticket to Ibiza in order to receive the rest of my items. I bought another washing machine to use while they decided when they were going to deliver. I now have 2 washing machines in Ibiza. Oh and the date for the delivery of the forgotten items changed 3 times. The staff were unhelpful and offered absolutely no compensation for the additional expenses I incurred due to their lack of professionalism.

Service cost: £3000

I engaged Simpsons to move and store my furniture for a two year period while I was overseas. My first bad experience was 20 minutes after the driver left when I realised my purse had inadvertently been taken off with the storage. It was a Saturday and the Simpsons offices were closed so I could not get in touch with them to ask for a contact number for the drivers. I could pinpoint exactly where the purse was in the container and Simpsons seemed very accommodating. I arranged for a relative to go to the storage depot to collect the purse and thought no more of it. Within a couple of days I received an invoice for almost £275; the invoice stated that it was for one man's labour for one hour!! If not for the fact that they had my goods, I would not have paid a penny but eventually got them to agree to halve the figure quoted.
The collection and return of my goods was in the region of £900 plus I was paying between £160-170 per month for 25 months for storage (3 containers only). Not insignificant sums so you would expect them to be more accommodating than they were.
I was advised that I should take out their insurance while my goods were in storage, which I did. When the furniture was brought back three items had discoloured and so I fully expected to be able to claim on the insurance. I contacted Simpsons and was told that such damage was not covered and to check section so-and-so of the T&Cs. On reading this there were more exclusions than you could shake a stick at, so not worth a light really. I then discovered that some items were missing, small but necessary things such as the screws to put one of the beds back together, together with a glass top. After a number of telephone calls and emails being ignored, I was finally told that the container had been cleared fully and since re-used so they couldn't explain where my items were. If anyone is tempted to use them I would recommend you read all their T&Cs first, and read the reviews (not testimonials on their website). I for one will never use them again.

Service cost: £900

I knew moving would be stressful but had not imagined that choosing this removal company would make it so much worse. On the day of removal they kept disappearing and I had to go to look for them. It turned out they were not happy that they could not park immediately outside the property. I had raised this with the assessor and shown him the property on google maps, & he had said there would be no problem. After 4 hours they decided it was too late to deliver & kept my furniture overnight, leaving me alone in an empty house. They then charged me an additional fee on top of the original quote which more than doubled the cost to deliver the next morning (which they achieved within two hours). I found them in-communicative, unhelpful, and inconsiderate. Of course their contract makes sure that any problems are down to the customer – so there is nothing that can be done when things go wrong. Except to warn as many people as possible to avoid this company and find one which cares about its customers or at least has a basic understanding of customer service.

Service cost: £2126

This has got to be the worst ever shipping company in history. We moved from the UK to Cyprus in Oct 2017 & we stupidly decided to book with Simpsons to ship our stuff to Cyprus, BIG MISTAKE. As when we spoke to a guy in the office called ersin for a quote, he sent someone round who took photos of our property & then came back to us within 2 days with what we thought at the time was a very cheap quote & cheaper than the other shipping companies. Now ersin told us that based on the volume of our property, we would only require a shared container, not a sole container as we don't have enough volume for a sole container, so we stupidly agreed as he explained it was half the cost & we'd save money as we would be sharing the container with another person who was also having goods shipped to Cyprus & it would only take maximum 4-6 weeks tops for our property to arrive to Limassol. We thought ok no problem, but he then stole an extra £336 out of my pending refund of £1300 which was due back into my bank account as he claimed that when simpsons gave us a price it was based on 556cubic feet in volume & when they got our goods back to their warehouse and apparently measured the cubic feet again, we were over the agreed 556cuft that we had already paid for and agreed in writing , but no ersin was adamant that the extra £336 had to be paid or else Simpsons would not ship our goods at all, this we felt was blackmail & extortion , I didn't agree to them taking the extra money they just took it and fed us a BS story that we had to pay and regardless that we already paid them the final bill in the 1st place , they threatened not to ship our goods if we didn't pay the extra money. Now amongst our property was our deceased son's belongings aswell which they didn't care about as once they had stolen our money that was that. We left the UK in Oct 2017, it's now Dec 2017 & they still haven't shipped our stuff at all, if anything they kept making BS excuses that they were waiting for another consignment to load onto the shared container. We emailed them, & phoned them on numerous occasions explaining that it was a matter of urgency that our stuff is shipped immediately as it's been longer than the 6 weeks as promised & they have our late son's belongings & they couldn't care less about us or our late son as they saw fit to physically steal his property as they were refusing to ship it to Cyprus for no reason whatsoever & they were keeping it against our will. On top of that we've now had to fork out an extra £2700 to an actual shipping company to collect our property from Simpsons warehouse & ship it to Cyprus, something you'd think it was Simpsons job to do , after all that is what they were paid to do & failed miserably. Also we received an email from Simpsons explaining that they would be refunding money back into our bank account as they did not ship the stuff at all eventually. But they have failed to refund us the money they stole from us, as we are constantly emailing them on a regular basis quite rightly asking where our refund was , but they don't reply to any of our emails. Plus we believe that there is an element of racism towards us as we a Greek-Cypriot family & the person who was supposed to be our so called " Point of contact " is Turkish, now that shouldn't be regarded as an issue, but that's exactly what it turned out to be, as he deliberately stole money from our bank account, lied over & over again as to when our property would be shipped to Cyprus, ignored our emails & calls. Which makes us believe that the only reason he's treating us like crap is because we are Greek, now if we were turkish, then I 100% guarantee we would have been treated with respect. STAY AWAY FROM THIS COMPANY AT ALL COSTS, SIMPSONS ARE THE WORST SHIPPING COMPANY EVER, THEY STEAL YOUR MONEY & LIE TO YOU CONSTANTLY . The Simpsons who live in Springfield are far more trustworthy than these lying, thieving, racist , heartless bunch of lowlife crooks. As of today's date 09/01/17 myself & my wife still haven't been refunded by the company, our money that we're legally entitled to as promised by tracy kench via email. Well done Steve & Melanie Simpson for single handidly robbing customers left right & centre thus resulting in flushing good old daddy's business down the toilet as that's exactly where it belongs with the way you treat your customers & the only reason your not in the dole queue is because of good old daddy dearest.

Service cost: £4000